AV
Ash V
Active since Mar 2020
14
Reviews
0
Industries
Reviews
14 reviews9 months ago
Disappointing Handling of Warranty Complaint and Review Dispute
I contacted the Retail Motor Industry Organisation (RMI) about an issue with my vehicle, which wasn’t running properly due to work done by an RMI-approved workshop. The issue clearly fell under the workshop’s warranty (within 6 months or 10,000 km), as they failed to address the problem properly. Instead of investigating the warranty breach or holding the original workshop accountable, RMI directed me to take my vehicle to another RMI-associated workshop, nearly an hour away, despite my concerns about the distance and why another workshop was necessary. At the other workshop on July 9, 2025, the RMI representative was present. Before any assessment began, they pointed out service flyers on the table, discussing a full multipoint check and special service package. After a brief test drive, mechanics recommended the same services, which felt rushed since no thorough inspection occurred. I was disappointed that the process didn’t address my original warranty complaint. Instead, it focused on additional paid services, leaving me feeling pressured as the only consumer against three mechanics and the RMI representative.I expected RMI, as an industry mediator, to prioritize resolving the warranty issue with the original workshop, not redirect me to a distant one with no clear explanation. This lack of transparency made the process feel irrelevant to my complaint. After posting a factual one-star review about the other RMI-associated workshop on Google, RMI contacted me, stating that the company had complained about the feedback. RMI referenced their terms and conditions, requesting I remove the review, which felt like an attempt to suppress my honest experience rather than address my concerns. This added to my frustration, as I expected RMI to support consumers, not challenge their right to share feedback about a process they facilitated. I hope RMI improves its handling of warranty disputes by focusing on accountability and clear communication. Consumers deserve transparency about why specific workshops are chosen and how complaints are resolved.
0 replies
9 months ago
Here Have A Star :)
Your service sucks. We're only a few more years away now from most of you being replaced with algorithms... Oh the anticipation.
56 replies
9 months ago
Unfair Treatment of Consumers in Review Disputes
I trusted HelloPeter as South Africa’s leading review platform to amplify consumer voices, but my experience shows they prioritize businesses over honest feedback. I posted a factual review about Goch & Cooper Auto Services, detailing an RMI-arranged assessment on July 9, 2025, where I felt pressured by premature service pitches. The Retail Motor Industry Organisation (RMI), a respected industry mediator, directed me to Goch & Cooper, and I provided two RMI emails as proof: one instructing me to visit and another, RMI then confirming the visit, test drive, and staff involved (Deon Goch, Mark Fontini). Despite this clear evidence, HelloPeter rejected the emails, demanding an invoice, quote, or contract on Goch & Cooper’s letterhead. My review didn’t involve a paid service—just an assessment—so no such documents exist. Their terms require proof of interaction, not specific documents, making this demand unreasonable and unfair under the Consumer Protection Act (No. 68 of 2008). They also refused to specify what Goch & Cooper disputed, leaving me to guess and defend my review blindly. This process feels designed to silence consumers, especially when businesses—who can pay for premium plans—dispute negative feedback. HelloPeter claims to foster transparency, but their actions suggest they favor paying businesses over consumers. I expected a fair platform where my voice, backed by RMI’s emails, would be heard, not dismissed with arbitrary requirements. This experience undermines their credibility and leaves me questioning who they really serve. Consumers deserve better—post your review, but know you might face unjust hurdles if a business challenges it.
0 replies
9 months ago
Head Office Fails to Fix Branch Incompetence and Warranty Dodging
Car Service City’s head office (which is what this page appears to be for as each branch seems to have one) is as useless as their Table View branch (Unit 4, Columbus Park, Cape Town), where I paid R4,000 for a major service in January 2025. I must've spent over R20,000 with them over the years, trusting their "85 branches" brags to equate to quality service. Instead, Table View’s service left my car stuttering and shuddering, likely from a damaged throttle body—a known issue from shoddy mechanics. They tried fixing it three times, including cleaning/adjusting the throttle body, but the problem persists within their 6-month/10,000 km warranty (under 700 km driven).When I asked Table View to replace the throttle body or related parts, they brushed me off, despite their vague invoice and post-service work on the component. Head office jsut made matters worse—dismissing my complaint with a Google screenshot of a the wrong car’s service checklist and claiming the throttle body wasn’t serviced, ignoring their branch’s own attempts. They closed the case, telling me to escalate to RMI, who sent me to Goch & Cooper Auto Services an hour away for a pointless assessment that pushed extra services instead of addressing the warranty.To top it off, when I posted a factual review about Goch & Cooper on HelloPeter, they disputed it, and HelloPeter rejected my RMI emails as proof, demanding an invoice for a non-paid visit. This pattern—Car Service City’s shoddy work, head office’s *********** responses, RMI’s useless mediation, and HelloPeter’s biased disputes—shows a company and industry dodging accountability at every turn. A 1.72-star rating for 85 branches? No surprise. Head office should enforce quality and warranties, not hide behind generic emails and Google screenshots. Consumers beware: Car Service City’s head office won’t fix their branches’ failures. Customers are urged to check warranties and invoices closely before trusting this chain.
0 replies
9 months ago
Shoddy Service, Warranty Denial, and Unprofessional Responses
I brought my vehicle to Car Service City’s Table View branch (Unit 4, Columbus Park, Cape Town) for a major service in January 2025, costing R4,000. I must've spent over R20,000 with them over the years, expecting quality as an RMI-approved workshop. Instead, my perfectly functioning car came back stuttering and shuddering, likely due to a damaged throttle body—a common issue from unskilled mechanics. They attempted to fix it three times, including cleaning/adjusting the throttle body, but the issue persists, still within their 6-month/10,000 km warranty (under 700 km driven since). When I requested they replace the throttle body or address related parts, they dismissed me, claiming it wasn’t part of the service, despite their vague invoice and post-service work on the component. Their head office responses were laughable—I was sent a Google screenshot of a VW car’s service checklist (my car is a Fiat) to “explain” their work, ignoring my vehicle’s specifics. When I pointed out this incompetence and their breach of warranty, they closed the complaint, telling me to escalate to RMI. RMI was no help—they sent me to Goch & Cooper Auto Services, an hour away, for an assessment that ignored the warranty issue and pushed unnecessary services. When I posted a factual review about Goch & Cooper on HelloPeter, they disputed it, and HelloPeter rejected my RMI emails as proof, demanding an invoice for a non-paid assessment. This pattern—Car Service City’s shoddy work, RMI’s useless mediation, and HelloPeter’s biased dispute process—shows a system that dodges accountability and pressures consumers to stay silent. Car Service City’s refusal to honor their warranty, coupled with their unprofessional responses, is unacceptable. Consumers deserve better—clear invoices, competent repairs, and a warranty that means something. I warn others to approach with caution.
0 replies
9 months ago
Disappointing. Though Not Surprising.
I contacted the Retail Motor Industry Organisation (RMI) about an issue with my vehicle, which wasn’t running properly due to work done by an RMI-approved workshop. The issue clearly fell under the workshop’s warranty (within 6 months or 10,000 km), as they failed to address the problem properly. Instead of investigating the warranty breach or holding the original workshop accountable, RMI directed me to take my vehicle to another RMI-associated workshop, Goch & Cooper Auto Services, nearly an hour away, despite my concerns about the distance and why another workshop was necessary.At Goch & Cooper on July 9, 2025, an RMI representative was present. Before any assessment began, they pointed out service flyers on the table, discussing a full multipoint check and special service package. After a brief test drive, mechanics recommended the same services, which felt rushed since no thorough inspection occurred. I was disappointed that the process didn’t address my original warranty complaint. Instead, it focused on additional paid services, leaving me feeling pressured as the only consumer against three mechanics and the RMI representative.I expected RMI, as an industry mediator, to prioritize resolving the warranty issue with the original workshop, not redirect me to a distant one with no clear explanation. This lack of transparency made the process feel irrelevant to my complaint.After posting a factual one-star review about Goch & Cooper on Google, RMI contacted me, stating that Goch & Cooper had complained about the feedback. They referenced their terms and conditions, requesting I remove the review, which felt like an attempt to suppress my honest experience rather than address my concerns. This added to my frustration, as I expected RMI to support consumers, not challenge their right to share feedback about a process they facilitated, in the interests of protecting public interests.I hope RMI improves its handling of warranty disputes by focusing on accountability and clear communication. Consumers deserve transparency about why specific workshops are chosen and how complaints are resolved.
0 replies
9 months ago
Disappointing Experience with Vehicle Assessment Process
I contacted the Retail Motor Industry Organisation (RMI) regarding an issue with my vehicle, which was not running properly due to work done by an RMI-approved workshop. All basic logic indicated the issue fell under the original workshop’s warranty (within 6 months or 10,000 km), as they failed to address the problem adequately. Instead of resolving the matter with the original workshop, RMI instructed me to take my vehicle to Goch & Cooper Auto Services, located nearly an hour away, despite my concerns about the distance and relevance of involving another workshop.Upon arriving at Goch & Cooper, I was directed to a coffee area where service flyers were prominently displayed on the table. Within moments, an RMI representative arrived, and before any assessment of my vehicle began, the representative pointed out the flyers and discussed additional services, such as a full multipoint check and a special service package. Shortly after, a mechanic joined us, and after a brief test drive, I was told my vehicle required the exact services mentioned in the flyers, which felt premature since the car had not been thoroughly inspected.I found this process concerning for several reasons. First, it was unclear why my complaint about the original RMI-approved workshop’s warranty breach required me to visit a different workshop, especially one so far away. Second, the immediate focus on additional paid services, before a proper diagnosis, left me feeling pressured, as it was three mechanics and an RMI representative discussing these services against my sole perspective. I expected the process to focus on addressing the original workshop’s potential malpractice under their warranty terms, but this was not discussed.Overall, the experience at Goch & Cooper did not resolve my original complaint and instead left me questioning the necessity of their involvement. After posting an initial one-star review about this experience on Google, I was informed that Goch & Cooper complained to RMI about the feedback, seemingly upset about the rating despite their conduct and all the facts that lead to that point. This only added to my existing disappointment, as I expected a focus on addressing my concerns, not challenging my right to share my experience and protect public interests. I hope future customers receive clearer explanations about why specific workshops are chosen and how warranty disputes are handled. Transparency and accountability would have made a significant difference.
0 replies
44 months ago
Close up shop and let the professionals do it properly
2 weeks just to get them to take my money. None of the contact methods are worth using unless you keep pestering them. Once setup, the speeds are only about half of what you paid for. Refused to even acknowledge refund request. I was with WebAfrica for 3+ years with not a single issue of this nature. The only reason I ended up with these guys is because I was lied to... The estate that I moved into said that I can't transfer my existing internet and have to use the pre-installed stuff. After speaking with WebAfrica, they said this is definitely not the case. Will be switching back ASAP.
0 replies
66 months ago
Poor Delivery Practices
It was all good, right up until the end - Failing at one of the most crucial steps of being successful in this line of work - delivery to the ACTUAL customer. My order was delivered, just not delivered to ME. All my details were with the order, yet no one cross-referencing was done before handing over a parcel of unknown confidentiality, to a stranger. I live in a complex, so I then had to interrogate my neighbors 1 by 1 to find out who signed for it, because my name was used on the delivery confirmation. ***. Absolutely unacceptable.
0 replies
67 months ago
Go to takealot.com & save yourself some headache and frustration
They were the cheapest. Delivered by the 20th, they said... It's now the 27th. Extremely poor customer service.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (100%)