DJ
Danielle J
Active since Apr 2020
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Hyundai Bryanston *****sters
When I purchased the vehicle, I was informed that it is a demo model and the car has 15000km, and that the system at head office gets updated monthly from all dealerships with vehicles available with their information. All the forms as well as the number plate have different information and are not tying up. When my insurance pointed it out to me, I made them amend my policy and use the License number as per the cars number plate and disc, which is MK50RLGP! On the Application for finance form the car is considered new and mileage is 15000km, which is what I was informed. The Quotation Invoice has the same information with date of first registration 01.01.2025. On the Offer to Purchase is totally different information, the car is Used and the mileage is captured at 17872km. Also the License number is MK50NLGP and date of 1st registration is 09.08.2025 On the Vehicle Registration document the kilometers is also at 17872km??? On the delivery check list, the kilometers is stating 21452km....Just to point out, I was not informed about this checklist and neither did we do any inspection. At the time I was under the impression I'm dealing with a reputable company and the car is a demo model so there shouldn't be anything to be concerned about. It is also my 1st time purchasing a 'new vehicle' so I did not know the process that needed to be followed, the employees and Manager was suppose to do this SOP. The Sales guy sat on the other end of the table and was filling out documents on the computer and then told me to scan the QR Codes that popped up on the screen with my cellphone and sign the box the popped up on my device. I had the most terrible first new/demo car purchase experience from Hyundai! From enquiring on the vehicle and receiving estimates for the R15000.00 cash back special that Hyundai was running and not getting it, to collecting the vehicle from Hyundai Bryanston!!! Not to mention I did not even receive a lollipop as a gift and the petrol was not even half full.. I must however commend the service I received from Xola and Nomthie from Hyundai head office was exceptional, they were very helpful. With arranging the finance with Wesbank.
0 replies
4 months ago
Paying for a cellphone we used for 7 days
I took a contract out for my son on the 27.11.2025 and the device stopped charging the evening of 04.12.2025,exactly the 7th day. Unfortunately for us it was in the evening so could not return it in time for the exchange policy. Reported it to the sales rep on the 05.12.2025 and she had advised me to return the device so it can be booked in for repairs, I advised her I would bring it in after work on Monday 08.12.2025, no problem. On the 08.12.2025 I take the device in, cellphone was inspected, forms were filled out, no sighs of physical damage and photos were taken and all sent to the repair centre while I was present in the store. The sales rep called the repair centre to confirm if the documents were received and the photos that were sent via WhatsApp or something because she sent it on the cellphone she was using and the person from the repair centre had confirmed all was received and a few minutes later while I was still in the store at 5:22pm I had received the sms for Cellc Repair that the device was booked in for assessment. from you. I have sent two messages which have gone unanswered. The lack of response reflects poorly on the after sales support, particularly considering the high standard of customer service provided at the point of sale. I am still awaiting the email correspondence from 08/12, which I require in order to escalate this matter. It is unacceptable that the device was only collected from your store on 19/12, resulting in further delays and the likelihood that repairs will only take place in the new year. Should the requested email trail not be provided, I will have no option but to take this matter further and formally request an investigation. I cannot reasonably be expected to continue paying for a device that I am without for an extended period due to negligence and incompetence on the part of those responsible for this delay. I expect this matter to be addressed as a priority. I am extremely dissatisfied with this kind of service I am receiving from Cellc and I will be posting a review about the branch as well as the repair centre on Hello Peter, as well as on all social media platforms!!! I am paying for a device that I do not have the whole month, I was an MTN and FNB connect client and never have I experienced such incompetence! My son's festive is now ruined because negligent staff! And when I mentioned your repairs and collection taking 12 business days I was asked where doea it say that and I said on the document I received after booking the device in.
224 replies
5 months ago
A CIRCUS MEDICAL INSURANCE
A ****ery of a medical insurance! Staff is not trained, customer service is pathetic! For 3 months i have had to call and beg them to debit my account because i receive an sms stating that the debit order failed.... When I took out this medical insurance i initially arranged for the debit order to go off on the 1st of each month, then called to change to the 31st as they do not have flexi debit order dates like other service providers... they did not send out a new Debi check mandate which my bank stated this is why it fails each month. I have been calling for this issue to be resolved and advised them that a new mandate needs to be sent out, which to date they still have not done! then you make an arranged payments which also do not go off on the date arranged, only on the 2nd week of the month after calling and chasing them does it eventually go off! So for 3 months I have been paying the full amount which for 2 weeks you sit with no cover!!!!
71 replies
5 months ago
Edenvale branch- Pathetic, worst experience ever!
The worst experience ever!!! The Manager is pathetic, no management skills whatsoever, treats staff like **** and they have a whole argument right in the middle of the restaurant, this happened more that 3 times... We attended my nephews birthday party, there was no characters which that is the whole attraction of the restaurant... The service was terrible, side plates were dirty and their prices are ridiculous 300ml coke is over R30 when retail price clearly states R13 so they mark-up 3x the price which is against the consumer act... They brought out the wrong cake then couldn't find the cake, eventually they found it after 30 minutes. They have the gumball and tattoo machines which you have to exchange R5 cash for 1token, we exchanged R120 in which 4 tokens (R20) go stuck and we called the manager to assist and he abruptly told us there is nothing he can do as the machines are outsourced, in which we told him that the people will see the coins stuck when they come and do maintenance. He then walked away while shouting "just wait"! He returns and asked us who is our waiter and then proceeds to shout at her for God only knows what?! Then he asked how did we pay for these coins because we had requested our money back for all the coins as it is useless if the machines are out of order, we told him we paid cash and he shouted once again that "I cant help if you paid cash"! and walked away again!! eventually he calls another employee and tells her "just give them their money"! If i could give zero stars i would! The restaurant was way better when it was still Malagueta
0 replies
9 months ago
Pathetic customer service on the Secure Chat platform
The customer service from the agents handing the secure chat is pathetic.. And don't forget we are paying higher bank charges for this service!!! I have been transferred from pillar to post 17 times and still no damn assistance received!!! They quick to increase everything but service is declining
53 replies
14 months ago
Tymebank Greenstone Ambassador Stores are a joke
Not complaining directly about the bank, but their Greenstone ambassador stores are a big joke and are going to make them lose clients!... Today I spent 2 hours being sent from 1 store to another and still left without any assistance because there was either no consultant for Tymebank in the store or they don't have a stamp or they simply do not know what to do as the manager is not in store... Pick n Pay Foshini Sportscene The Fix American Swiss Sneaker Factory (TFG group but advised they not an ambassador?) For a bank service provider they are actually making Tymebank a circus...
71 replies
18 months ago
BUILDERS EXPRESS GREENSTONE- PATHETIC SERVICE FROM THE MANAGER ADAM!!!!
went to the store to order a glass for my window on the 05.10.2024 and ADAM the manager assisted me and placed an order with the Warehouse... it is the 14.10.2024 and I still have not received a call from him to collect... called the store today and he said is giving me a thousand excuses or lies because 1 minute he did not confirm and after mentioning that i have call records when he call to give me the price and days it will be , the next he did confirm but payment needed to be made before the order... PATHETIC SERVICE coming from a MANAGER!!!!
53 replies
19 months ago
The worst experience ever... Less than a week and they need to be removed
The Treat Greenstone Nail and Beauty.. Reposting coz no acknowledgement or action gets taken when you post a review on their website! Did soft gel tips and it was less than 24 hours with them and they looked like I've had them for over a week already, now it's 5 days and I need to remove this ****o already ... Very untidy and was done in a rush because the lady was rushing to catch her taxi... When the 1st nail was put on I made mention of the excess glue build up underneath the nail and she lifted it to show that it did not get hard under the uv lamp and will be easily removed, when we were done I pointed out all the nails with the build up and her response was 'I tried to remove it but it's hard' ... As for the untidy paint and crusty look around the nails and cuticles...the nail tech was Dineo if I'm not mistaken!.. I will never go back there, R350 down the drain!!! However, The lady that done my toes did a good job, think her name was Hillary... I was not in the mood to argue coz she was already running out the place so was pointless, I paid and left... This was the worst set of nails I've ever had shame, by the looks of things these people are still training coz at 1st I wanted hard gel but No1 could do it
0 replies
22 months ago
EXCELLENT CUSTOMER SERVICE FROM ATLAS BATTERY EDENVALE
BEST CUSTOMER SERVICE FROM ATLAS BATTERY EDENVALE... SO I WAS STRUGGLING TO START MY CAR EVERY MORNING SO I WENT TO BATTERY CENTRE EDENVALE TO GET MY BATTERY, ALTERNATOR & STARTER TESTED...THE GUY SAID MY BATTERY NEEDS TO BE REPLACED AND THE OTHER 2 ARE STILL OKAY.... A WEEK LATER I WENT TO BUY THE NEW BATTERY IN WHICH I MADE REFERENCE THAT MY CAR USES THE 638 BATTERY, GUY FITS A 622 BATTERY IN MY CAR IN WHICH I QUESTION AND I TELL THEM I HAVE CALLED MULTIPLE PLACES BEFORE COMING HERE AND ALL OTHER PLACES DO NOT HAVE THAT SIZE AND WHEN I ASKED IF THERE IS MAYBE A SUBSTITUTE, THEY ALL SAID "NO WE CANNOT GIVE YOU A DIFFERENT SIZE FOR YOUR CAR" ... THIS GUY RESPONDED SAYING "WE USE THIS BATTERY IN ALL THESE CARS".., I THINK, OKAY SHUP IM A WOMAN WHAT DO I KNOW?... NEXT MORNING IT TOOK 3 ATTEMPTS TO START MY CAR, THIS WENT ON FOR 3 DAYS IN A ROW SAME THING... GO TO GOOGLE TO ASSIST , FIND OUT THAT AUTOMATIC CARS USE A BIGGER SIZE BATTER BECAUSE THEY PULL MORE POWER THAN MANUAL CARS.... GO BACK TO BATTERY CENTRE NOW THEY WANT TO GIVE ME THE CORRECT SIZE , I ASKED FOR A REFUND AND TAKE MY BUSINESS ELSEWHERE... I GO TO ATLAS BATTERY EDENVALE, 1STLY THEIR BATTERY PRICES ARE WAY CHEAPER THAN ALL BATTERY PLACES THAT I CALLED... THEY TESTED MY BATTERY, LOW AND BEHOLD MY BATTERY IS STILL FINE, BATTERIES LAST 2 - 3 YEARS AND MINE IS 2 YEARS OLD!!!! :-\ THE GUY THAT ASSISTED ME CLEANED MY TERMINALS AND TOLD ME TO GO HOME AND IF I HAVE A PROBLEM STARTING IN THE MORNING THEY WILL COME TO MY PLACE TO REPLACE (R100 CALL OUT FEE AS I DONT LIVE FAR FROM THE STORE).... THIS IS THE 2ND DAY AND MY CAR HAS BEEN STARTING ON THE 1ST ATTEMPT.... BATTERY CENTRE IS *********** THEIR CUSTOMERS OR IS IT ONLY US WOMEN?!!!!! BIG UPS TO ATLAS BATTERY ON EXCELLENT CUSTOMER SERVICE...
0 replies
22 months ago
BATTERY CENTRE EDENVALE *********** CUSTOMERS!!!
I WAS STRUGGLING TO START MY CAR EVERY MORNING SO I WENT TO BATTERY CENTRE EDENVALE TO GET MY BATTERY, ALTERNATOR & STARTER TESTED...THE GUY SAID MY BATTERY NEEDS TO BE REPLACED AND THE OTHER 2 ARE STILL OKAY.... A WEEK LATER I WENT TO BUY THE NEW BATTERY IN WHICH I MADE REFERENCE THAT MY CAR USES THE 638 BATTERY, GUY FITS A 622 BATTERY IN MY CAR IN WHICH I QUESTION AND I TELL THEM I HAVE CALLED MULTIPLE PLACES BEFORE COMING HERE AND ALL OTHER PLACES DO NOT HAVE THAT SIZE AND WHEN I ASKED IF THERE IS MAYBE A SUBSTITUTE, THEY ALL SAID "NO WE CANNOT GIVE YOU A DIFFERENT SIZE FOR YOUR CAR" ... THIS GUY RESPONDED SAYING "WE USE THIS BATTERY IN ALL THESE CARS".., I THINK, OKAY SHUP IM A WOMAN WHAT DO I KNOW?... NEXT MORNING IT TOOK 3 ATTEMPTS TO START MY CAR, THIS WENT ON FOR 3 DAYS IN A ROW SAME THING... GO TO GOOGLE TO ASSIST , FIND OUT THAT AUTOMATIC CARS USE A BIGGER SIZE BATTER BECAUSE THEY PULL MORE POWER THAN MANUAL CARS.... GO BACK TO BATTERY CENTRE NOW THEY WANT TO GIVE ME THE CORRECT SIZE , I ASKED FOR A REFUND AND TAKE MY BUSINESS ELSEWHERE... I GO TO ATLAS BATTERY EDENVALE, 1STLY THEIR BATTERY PRICES ARE WAY CHEAPER THAN ALL BATTERY PLACES THAT I CALLED... THEY TESTED MY BATTERY, LOW AND BEHOLD MY BATTERY IS STILL FINE, BATTERIES LAST 2 - 3 YEARS AND MINE IS 2 YEARS OLD!!!! :-\ THE GUY THAT ASSISTED ME CLEANED MY TERMINALS AND TOLD ME TO GO HOME AND IF I HAVE A PROBLEM STARTING IN THE MORNING THEY WILL COME TO MY PLACE TO REPLACE (R100 CALL OUT FEE AS I DONT LIVE FAR FROM THE STORE).... THIS IS THE 2ND DAY AND MY CAR HAS BEEN STARTING ON THE 1ST ATTEMPT.... BATTERY CENTRE IS *********** THEIR CUSTOMERS OR IS IT ONLY US WOMEN?!!!!! BIG UPS TO ATLAS BATTERY ON EXCELLENT CUSTOMER SERVICE...
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)