RP
Roedie P
Active since Oct 2009
32
Reviews
0
Industries
Reviews
32 reviews2 months ago
Misleading advertising
We just ordered a Cram-decker pizza on the Uber app from Celtis Debonairs. The app creates the impression that a 1.5L Coke comes with the pizza. When the Uber driver went to collect our order he asked for the Coke and was then told by the Debonairs teller that it is not included. To me this is false advertising as it leads prospective customers to believe the drink is included but it is not. Quite unprofessional in my opinion.
0 replies
15 months ago
MTN Customer Non-Care
My 90 year old mom went in to the MTN Strand store for help to update her whatsapp. The person who helped her charged her R50 and when she requested a receipt she was given a random slip of paper which was clear indication that this was not an official transaction. I reported the matter to MTN on 21/01/2025 and received an auto-response with Reference number d6ce9166-c4b4-4d27-849a-eb621706514d. As I heard nothing from MTN I followed up on 27/01/2025 and received another auto-response with reference number fb8fdf7f-b14b-4bf9-b9e2-9b34ae6621f8 (1). The store clerks are charging MTN customers for services that are supposed to be free of charge, sullying the name of MTN and it would appear MTN does not care about it's reputation or its customers. Why have a customer care service if it does not care for the customer?
0 replies
25 months ago
Great service from KIA South Africa
I recently acquired a used KIA Cerato and needed the master window switch in order to get the car through roadworthy. I enquired via the KIA website and within a few hours I was contacted by Jason Rodgers who sent me a picture to confirm the part I was looking for. Thank you Jason for the great service!
0 replies
25 months ago
VAAL AUTOMOTIVE SPARES IS A ****
Vaal Automotive Spares (NOT TO BE CONFUSED WITH VAAL MOTOR SPARES!) is a ****. They use other legitimate businesses' details and **** people. Gregory ****med me out of R827 and the number he uses is 081 456 4520. They do everything by phone - no email address provided. Hopefully my report will help prevent some one else being ****med.
0 replies
43 months ago
Takealot does not seem to have a Customer Care facility
I received a SMS from stating that I was one of the "OFFICIAL TAKE-A-LOT winners of this week." With all the scams and hack attempts going on I wanted to check whether this message is indeed an official one or whether it is a scam, so I sent Takealot an email. It was quite a mission to find an email address to contact them because their website does not provide a "Contact Us" facility. If it does, I was not able to find it. Why do companies make it so difficult for customers to contact them? Takealot has not even bother to respond to my enquiry.
0 replies
43 months ago
Does MTN even care about its clients?
On Saturday morning, 15th Oct, I experienced an attempt to hack my cellphone number and immediately reported it to the MTN fraud line. I received an automated response which gave me a reference number and a message saying I would be contacted shortly. I have received no further response from MTN. Why bother to have a fraud line if they don't seem to care?
0 replies
51 months ago
Luno - hiding information?
I opened a Luno account about a week ago and it was verified by them. Then when I wanted to send some cryptocurrency to a friend my account was locked so now I do not have access to my own funds. Luno is asking for personal and private information that has absolutely no bearing on my trading activities. Why was this information not requested up front when I was in the process of opening the account in the first place? They are asking for details about the third party which, according to POPI legislation, I am not permitted to share with them. Four times, I asked why they need this particular (unrelated) info but my requests for explanation is being side-stepped, and they are threatening me that they will close my account if I don't give them this info. My first foray into trading has started off with quite a negative experience with Luno.
53 replies
53 months ago
Tracker - Service? What service?
I sold my vehicle which had a Tracker fitted. I informed Tracker and I received a letter of confirmation dated 2 Nov 2021, that the account has been cancelled. I was told during my original phone call discussion that no further debit orders would be effected. Yet, come end November they debited our bank account again. I emailed an inquiry to info@tracker.co.za on 4th Dec and received an automated response with the message "Your work item number is 11208204" , but no-one has subsequently contacted me in this regard. I keep getting sms messages that Tracker has tried to contact me but I see no record of missed calls on my phone nor any emails from them. It is because of this type of incompetence that most people dislike signing for debit orders.
53 replies
53 months ago
Thumbs-up to Checkers
I had a problem with a recent purchase from the Centurion Mall Checkers Hyper. A technical glitch resulted in my Xtra Savings card not registering and I did not get the discount I should have. I discovered this when I got back home and logged a complaint on Checkers' website. Within a few hours I received a phone call from one of the store managers to get the matter sorted out. I also received a follow-up call from their head office to check if some one had contacted me. It was a rather pleasant surprise to receive such prompt response from such a large organisation. Confirmation as to why I do most of my household shopping at Checkers.
0 replies
63 months ago
Alexander Forbes help desk not helpful at all
I contacted Alexander Forbes help desk to ask about a debit order of R117.89 that has been deducted off Mrs H Plekker's bank account. I gave them the reference number and was put through to Momentum, then back to Alexander Forbes, and back again to Momentum, and back to Alexander Forbes. After this back-and-forth was repeated a few times I had to give up because it was clear they did not seem to know how to deal with my enquiry. Hello Peter has always been able to get the message through to the right people in the past so I decided to contact Hello Peter again for help. We just want to know what this deduction is for so we can confirm our records.
56 replies
Review Distribution
5 Star
10 (31.25%)
4 Star
0 (0%)
3 Star
1 (3.125%)
2 Star
13 (40.625%)
1 Star
8 (25%)