CE
Chantel E
Active since Aug 2009
17
Reviews
0
Industries
Reviews
17 reviews15 months ago
Bad quality canvases and no customer service for complaints.
6 X A3 CANVASES received on 14/01/2025Y. When delivered I was not happy and let NetCanvas know immediately on WhatsApp. I was instructed to forward pictures of my complaints to email. I did as asked and was told they will check with factory. No feedback Till today 28/01/2025. I forward follow up emails, but get no response back. I am struggling to get these canvases sorted out. 1 Canvas was very loose - not stretched properly over frame, other 2 Canvases the images is very bad quality - (this after NetCanvas emailed me and informed my that my images is good quality). Out of 6 Canvases I only have 3 that is good to hang. Customer service is very bad for aftersales and complaint.
0 replies
15 months ago
Disgusting service
HYUNDAI EAST RAND - BOKSBURG BRANCH - DISGUSTING SERVICE!!! Once I took delivery of Hyundai H100 the extras promised was suddenly not part of deal!!! Having problems to get this dispute solved since 25/06/2024. Last person also a let down - Elizabeth Maloka - don't get any feedback! I want to return the vehicle and cancel the purchase.
0 replies
21 months ago
VERY BAD SERVICE FROM QUINTON IN USED CAR SALES.
Very bad service form Quinton in Used Car Sales. Quinton is unhelpful with my complaints listed. There was a list of stuff needed to be done on the used Kia H100 in June 2024, we bought before collection- we gave him extra days to have it done, only to discover it was not done when we arrived at the dealer to collect the Kia. He was still running around to get a spare wheel fitted to the bakkie. Central locking that was promised was not installed as promised, service was not done. He wasted my day - it took me from 8am till 13h00 to take delivery of the Kia. After delivery I picked up more problems on Kia. Kia is pulling to the side, radio not working and few other problems. I sent Quinton an email and he ignored my email. After my wife called him he claimed that I sent emails to his work colleagues, but the email address I used was provided by Quinton. I have been struggling for almost a month to get a proper answer from him I am fed up to struggle with Quinton and need some assistance from his manager to get my Kia sorted!!! UNHAPPY CLIENT Mr Clint East 083 215 4682
0 replies
21 months ago
Very Bad service received from Brandon in Used Cars Sales
Very bad service form Quinton in Used Car Sales. Quinton is unhelpful with my complaints listed. There was a list of stuff needed to be done on the used Kia we bought before collection- we gave him extra days to have it done, only to discover it was not done when we arrived at the dealer to collect the Kia. He was still running around to get a spare wheel fitted to the bakkie. Central locking that was promised was not installed as promised, service was not done. He wasted my day - it took me from 8am till 13h00 to take delivery of the Kia. After delivery I picked up more problems on Kia. Kia is pulling to the side, radio not working and few other problems. I sent Quinton an email and he ignored my email. After my wife called him he claimed that I sent emails to his work colleagues, but the email address I used was provided by Quinton. I have been struggling for almost a month to get a proper answer from him I am fed up to struggle with Quinton and need some assistance from his manager to get my Kia sorted!!!
0 replies
21 months ago
Best Dealer experience I ever had!!! Thank you Brandon Spence and Josh
Bought my used Mazda CX-5. Very satisfied client. Sales agent Brandon Spence and Manager Josh, went above and beyond to assist me. I had 2 complaints, but it got sorted out without any hassle. Lady in finance was very pleasant and helpful. Great dealer and would refer them.
0 replies
57 months ago
Upgrade on 21 Month, but pay off your current device first!
I received an email stating I am due for an upgrade. I went online and completed all the information for the upgrade. The very last screen it showed that I need to pay up my current device. There was no way of accepting of declining this option. I am very upset about this - All the time I have been with MTN - I upgraded on my 21 Month. Never had I to pay off my current device!!! MTN this is very misleading!!! You offer early upgrades and if we agree to do the application we have to pay up our current device - that was not mentioned upfront? If this is the way things are now done I will finish my current contract and cancel. I have been with MTN for MANY years, but this is dishonest and misleading clients. I was looking forward to the upgrade and MTN spoiled that for me.
0 replies
57 months ago
Worst Service, wrong Coffin - messed up my mothers funeral!!!
My mother passed away 18/07/2021. We went to see Leon @ Avbob Horison on 19/07/2021. First the guy who attended to us "Leon" was not giving us his full attention. He was taking and making calls while we had to wait patiently for his attention. After we accepted the quote we had to rush to the hospital to arrange for Avbob to take possession of my mother - Leon instructed us to be there at 12H00 - his team only showed up at 14H50. During the week we struggled to get feedback from Leon - WE HAD TO CALL SEVERAL TIMES - SENT EMAILS SEVERAL TIMES. The Funeral Pamphlets was done on the last day. Each time I called Leon, I was asked to confirm details about the funeral arrangements - This indicating to me that he did not have a file for my mother to write down the agreed arrangements. Even on the last day when I spoke to him @ 15H00 he asked me again about the coffin being inside our outside. After we told him over and over we want a viewing - that the top must be open, but sealed with plastic so we could view my mother. he told me he would arrange that with his son right away. ON THE DAY OF THE FUNERAL 1 – The coffin was not the coffin we chose for my mother. They placed my mother in the ugliest coffin – the Lake City Oak 0076. When we had a closer look we noticed that this coffin had some damages to it – it looked like a used coffin to me – I am very upset about this. – How do Avbob expect me to pay for a coffin that was not our choice? 2 – The flowers on top of the coffin were not fresh – there were wilted roses and coronations in between the other flower. Some flowers were damaged as well. We did not even take the flowers with us. I was ashamed for the condition and wilted flowers. 3 – The pamphlets – The date of death was not corrected - it was in a digital format. There was spelling mistakes not corrected as well after I asked this to be checked by email and personally. 4 - The plastic used on the top of the coffin was so dirty we could not see my mother clearly. I am still very upset about this. It's not like we can re-do my mothers funeral!!! I am embarrassed of what the family thinks of me - this was the last thing I could do for my mother and Avbob made a mess of it!!!
159 replies
95 months ago
Baccarat ID3 Pot set - waste of money!!! @ Home VERY BAD Customer Service.
I am a VERY DISAPPOINTED & UNHAPPY client. On 03 December 2016 I bought a Baccarat ID3 Pot Set of 9 from your Clearwater Mall branch. Before I made the purchase I explained to the sales lady that I do not want a pot set that will give me problems and that will scratch easy – I needed something that will last a long time. There were other pot sets on display, but the sales lady told me the best pot set to buy was the Baccarat set. She gave me the following information on the Baccarat Pot set: 1) It’s durable and have a Life time (20 years) warrantee if anything should go wrong. 2) I could use any utensils inside the pots. 3) I could wash it in a dishwasher. 4) I could use it in the oven. She convinced me that I will purchase good quality. My eldest daughter was with me and she overheard the sales pitch. My daughter was also impressed with the information. My daughter urged me to rather purchase this set and have the peace of mind that it would last for a long time as to purchase the cheaper sets that was on display. With all the information the sales lady gave me I decided to make the purchase. I used the pot set for a while, then the coating started coming off the set. I used the plastic utensils in them, but the "non-stick" coating was not good quality as my food got stuck to the bottom and even by using plastic utensils the coating came off. On the edges the coating came off all round. I was very disappointed. I could not be without pots as I use them every day. I washed them in the dishwasher. I used a metal whisk to make sauce – the coating came off into my food. I eventually bought myself another pot set so that I could return the Baccarat pot set for re-coating. I work in Northriding and struggled to return the pot set - Clearwater was not on my route. On Friday 07/07/2018 I finally went to @Home in Clearwater to return the set. First I spoke to a sales man behind the counter and explained to him that I wanted to return the set. He was very friendly and told me that he will have to call his manager to assist me. A lady came from the back of the store to assist me. I started to explained to her that I would like to return the set as the coating came off. She told me that she had a client a year ago with the same problem and she will have to check for the number to where I could send the pots for recoating. I told her that I do not want the number for the place, I want them to return the pot set to Baccarat for recoating as it was under warrantee. She told me that she cannot return the pot set as they have an agreement with Baccarat. I started to explain to her what her sales lady told me before I made the purchase - that I could use any utensils inside the pot set as this was one of my main concerns before I made the purchase - not that I used metal in all of pots, but used a metal whisk. She interrupted me and told me “No harsh chemicals, No metal utensils” I told her once again – this is not what I was told by her sales lady and some of the pots I did not use metal utensils, but still the coating came off. I even tried to show her, but she did not care to have a look. She interrupted me again and told me again: “No harsh chemicals, No metal utensils” and that she cannot return the pot set. She did not give me the time of day and did not want to hear what I had to say. I tried to explain to her 3 times what her sales lady pitched to me, but she kept cutting me short. I felt she was very rude to cut me off and had a bad attitude toward me. I became angry and told her that I will not leave this as is, I was under the impression that the pot set was under Guarantee – She responded again with attitude: "No, not guarantee, it’s a warrantee". I snapped back and said: "same thing" and she responded: "no, not the same thing" I told her that I would report her to head office. She responded: “You are free to do that” – I demanded her name and got it from the Sales man behind the counter. Her name is: Nomzamo Qotho I left the store very angry. I was not given time to explain properly and was treated with disrespect. Never the less…I am stuck with a pot set that is useless to me and I paid a lot for the pot set. It’s was supposed to be under warrantee? I was lied to from the start and purchased this pot set given wrong information. How can you tell a person you have a lifetime warrantee, but when I request a re-coating the warrantee is no longer valid due to @ Home providing me the wrong information from day 1? I will never refer anyone to purchase at @ Home Clearwater or to buy the **** I was conned with.
370 replies
99 months ago
Keep to them self about the "Cooling off" period instore.
I was due for a upgrade on 01/03/2018. I wanted the Huawei Mate 10 Pro as it looked like a nice phone. Long story short - From 01/03/2018 till 08/03/2018 - The upgrade was not completed as I was still owed a second sim card. On Tuesday I spoke to MTN "808" and told them I wanted to cancel the upgrade as I was not happy with the deal. I was requested to take the devices back to the store and request them to do reverse the upgrade. On my way home from work on Thursday I passed Clearwater Mall (not my normal route) and requested the reversal. I was told the manager was not in the store and he is the only one who can assist me. After I had to call "808". Tumelo Macheru gave me a letter stating that I left the devices at the store to cancel the upgrade. Today 09/03/2018 I called to confirm if the upgrade was canceled and was told that they will not be canceling the upgrade. Cooling off period does not apply if you upgrade at the store. THIS WAS NEVER MENTIONED TO ME UPFRONT. I always had the understanding that I have a 7 Day cooling off period. I called 808 again and was told that the cooling off period do apply for the stores and need to escalate it to the Regional Manager. I called Fred Van Niekerk on ********** 000 and he told me that the "cooling off" period does not apply to the stores. I am not happy 1st with the device and I am not willing to pay for something and be stuck with it for 2 years. 2nd the package is to exspensive - After I calculated my expenses I can'y afford the package. 3rd I was requested to return to the shop 3 times. I did not even open the devises myself - the lady at the store oppend the devises, but now I am told I can't return the devises???? I am still waiting for the regional manager to confirm the outcome - as he told me he would see what he could do. This is unacceptable for them not to tell you upfront that if you take the phone from teh store you don't have a cooling off period. If I knew that I would have considered taking the upgrade there and rather go online. I have been a loyal customer to MTN and requested to take a cheaper package. I am very disapointed in the way I was treated by MTN Clearwater shop 180B.
105 replies
99 months ago
WASTING MY PETROL AND TIME - BACK AND FORTH
I called 808 and requested to cancel my contract. I was put on hold for 12m,12seconds for the retention department. I could not hold any longer. Service is pathetic!!! I was due for a upgrade ON 01/03/2018- I called to check what store had the Huawei Mate 10 Pro in Titanium Silver. On Thursday 01/03/2018: Clearwater confirmed they had 1 in stock. I requested the lady to keep it aside for me – that I will come to her after work. I requested to Upgrade on the package deal – The Huawei Mate 10 Pro with the Huawei Nova including a second sim all for R699 per month. The lady at MTN Clearwater mall, went on her system to do the upgrade, but an error appeared. It showed that I have an outstanding balance of R36.00 I told her that is impossible. She requested I come the following day - I should give her until the following day to clear the error. Friday 02/03/2018. I went to the MTN Clearwater mall to proceed with my Upgrade. The Lady checked again and the error was still not cleared. She explained to me that she had already called all the relevant departments and all of them confirmed that the account was paid up and closed. She continued with my upgrade and gave the Huawei Mate 10 Pro and told me she would keep trying to clear the error so that she could give me the second phone & sim card - that is part of the package. I was instructed to come back on Monday. Monday 05/03/2018. Again I went to MTN Clearwater mall. Again the system was not cleared. The lady who assisted gave me the second phone, but could not give me the second sim card due to the error. She told me that she will keep trying to get the error cleared. That I should come back on Wednesday. This is unacceptable!!! Tuesday 06/03/2018. I called MTN on 808 to cancel my contract. I am wasting MY TIME AND PETROL driving back and forth from Krugersdorp to Clearwater mall. I have been a loyal MTN customer for MANY, MANY years, but I can honestly say that I will rather go with another service provider if MTN expect me to drive up and down just to hear I have to go back again! I am pushed to the level that I want to cancel my contract with MTN due to this inconvenience I was caused. I want MTN to collect both the phones on their own cost and I will not pay one sent toward the cancelation. I wasted enough of my own money and time. The fact that I have a record of bad debt is unacceptable! I paid my account with MTN and want this sorted out!!!
210 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (11.764705882352942%)
1 Star
12 (70.58823529411765%)