AS
Annika S
Active since Jun 2020
11
Reviews
0
Industries
Reviews
11 reviews3 months ago
A happy customer
Very happy with my label pack! Had a sponsored ad pop up on my newsfeed when traveling back from December holidays. Placed the order on a Sunday, labels were delivered by the following Wednesday. Quality print, quality materials, easy to understand instructions. And the price is perfect too! :)
0 replies
16 months ago
False advertising. Terrible experience.
If I could give -5 stars, I would. 1. "Luxury" and "premium" bus and seat advertising is a joke. There is no real extra legroom. No extra seat recline. Narrow, standard bus just with the charging ports thrown in, not the double decker as advertised. 2. "Individual air outlets" - fun fact, these only work when the driver has the fan or aircon on. Which he doesn't do. Current temp on this JHB-EL bus is 36.7 degrees at 02h35 in the morning. I've asked the driver to put the aircon on. He's refused for some or other reason. 3. "Onboard restroom" is a joke. It stinks to high heaven. No water. No soap. No toilet paper. 4. False advertising - this is NOT worth the 400/500 extra I paid for a seat and I can guarantee that I will never ever use this service again.
0 replies
21 months ago
Very satisfied with the service I received
Ordered bunk beds at 2pm on a Saturday. Delivery time was stated as 1-2 business days. On the second day, used the WhatsApp helpline to enquire about my delivery - query sorted within an hour with apologies for delay due to high delivery volumes, with delivery promised for Wednesday. Thabo and Lloyd delivered my beds as promised and were professional, communicative and extremely efficient
53 replies
33 months ago
Service down for almost 3 days, no assistance delivered
Fibre at my dad's house in Alberton North has been down since Thursday evening (03 August). Several calls have been logged, where Metrofibre have advised the issue will be resolved, but nothing has been done. No reference or ticket numbers provided either. Terrible!
0 replies
49 months ago
Useless service. No 'next day delivery' as promised. Dishonest drivers.
If I could give minus 5 stars I would. Most useless experience I have ever had with a delivery service, and I will encourage EVERYONE to NEVER use Aramex again. My parcel sent from East London (collected Mon 11/4/22, out for delivery Tues 12/4/22) was firstly delivered to the wrong address on the 12th after I had called the Customer Support number at 15h30 to inform them I would be leaving my office at 16h30. I was promised they would get the driver to call me when he is on his way. That NEVER happened. Wednesday 13 April arrives, no parcel by 10h30. I called Customer Support AGAIN, they informed me they would get the driver to call me in the next 30 minutes. Surprise - that never happened. by 12h30 I had to leave the office due to load shedding, and called at 11h30 stating the driver had never called me and I needed it delivered before I left. Again, another promise that the driver would call me - he never did. When I got home, by 14h30, I received a call from a gentleman who had to Google my number because HE had my parcel that was delivered to the wrong address on the 12th (note this delivery was NEVER uploaded onto the system either - by that time my parcel status was still "Out for Delivery"). I then called Aramex Customer Support again, saying I would be WFH for the rest of the week and requested an address change - which the support staff member said he did. He even read it back to me and confirmed. A few minutes later, the original Customer Support staff member called me back, I informed her what had happened, she also confirmed that the address was changed on the system and I would receive my parcel on Thursday, 14 April. I got an SMS this morning (14 April) saying my parcel was out for delivery today. Have not received any calls or confirmations the driver is at my premises. It is now 12h00 in the afternoon and I had to call Customer Support AGAIN because my delivery status had been changed to "Attempted Delivery. Rescheduled" (NOTE I HAD NOT BEEN CONTACTED BY A DRIVER FOR ACCESS TO MY COMPLEX AND I HAVE BEEN HOME ALL DAY). Guess what??? The changed delivery address, which TWO PEOPLE had confirmed was changed on the system on the 13th, was never changed and the driver had attempted to deliver to the old address. Firstly - why are there dishonest drivers who do not mark parcels as delivered when my parcel was clearly delivered to someone else at the wrong address? Second - why is Aramex so flipping useless that they cannot get 'next day delivery' right? Why do we pay for this when it has been two and a half days of me having to phone Customer Support to find out all this information? Third - why is there no clear communication system between the branches within Aramex and the delivery team? Because it was confirmed to me that my address was changed, and I found out today it wasn't
0 replies
59 months ago
Useless delivery service
If I could give 0 stars I would. Their website advertises delivery within 1-2 working days. My mom sent a parcel from East London to Johannebsurg on Saturday, 29 May. She was advised they would collect the parcel between 1 and 2 PM on Monday 31 Matly. Parcel was only collected after 5PM on Monday 31 May, and absolutely no movement has been made since then. It's now two working days past the 31st and still nothing. Absolutely pathetic!
0 replies
62 months ago
Friendly, professional and accommodating
A wonderful experience from beginning to end. Rashaad and Sarnia went out of their way to make sure my stress levels were not increased, helping with installing my vinyl flooring earlier than scheduled so that I could move into my new unit on time, and offered a friendly and professional service. Would definitely recommend to anyone.
53 replies
62 months ago
Taking payment without delivering goods is called THEFT
I ordered and paid for 2 packs of coils before lockdown was implemented a year ago. As I had paid EFT, naturally it took some time for the payment to clear so delivery was stalled when lockdown commenced. When the ban was lifted, I enquired about my coils and sent the proof of payment to Vape King, they informed me there was no stock of the coils I'd ordered. I checked website and asked for an alert to be sent to me when the coils were back in stock - which happened a few weeks later. I sent another email asking if Vape King could please either deliver my coils or refund my monies, and I've been ignored since then. Taking payment for a transaction without the exchange of goods or services is theft, and it's been a whole year of waiting for Vape King to at least try and deliver a service to me.
112 replies
67 months ago
Pathetic Customer Service
My gold cheque card expired in May 2020. In March, Standard Bank attempted to call me ONCE to begin processing my new card, which I did not answer as I receive over 10 spam calls a day and therefore do not answer numbers I don't recognize. No follow up sms or voicemail was made either. This was Standard Bank's "effort". That's it. Nothing else. My new card was then cancelled. I know I can do this process at a branch as well, but the best branch in my area was closed down due to the restructure, and the branch at Newmarket is either closed when I get to it, or has queues out the door and into the parking lot. With COVID and a young child, I will not risk it. I then called Standard Bank last week Tuesday, 20 October, to restart the process in getting a cheque card. I was advised by the friendly agent that I will be subject to an additional charge should I not wish to collect my card from my branch, which I accepted given my reasons above. The agent walked me through the process of cancelling my card and reordering a new card on the cellphone app, and I entered my address for delivery as I am working from home. It has now been a week since I called Standard Bank to get a new card AND I STILL HAVE NOT RECEIVED MY CARD OR ANY COMMUNICATION ON THE DELIVERY OF MY NEW CARD. This is beyond terrible, especially seeing that processes should be made easier due to COVID restrictions and people needing to remain at home for as practical as possible. I'm a really disappointed customer.
106 replies
67 months ago
Long turnaround times
Our wifi to our home went down at 14h30 on Friday, 2 October. After thinking it was a minor technical issue, we reported it twice on Saturday when it had still not returned. After being told to follow up on Monday, 5 October because their service technicians do not work weekends, we have to now wait an additional 1-2 days just to get a call for a service technician to book an appointment to come to our house to see the problem - essentially making this issue 4+ days long. This is not acceptable as we are still working from home and are paying for a service we cannot access, nevermind the additional data costs we have to incur for this. The call centre agents are friendly and understanding, and have escalated our issue as important, but the turnaround time is pathetic.
212 replies
Review Distribution
5 Star
4 (36.36363636363637%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (63.63636363636363%)