HK
Hendrick K
Active since Jun 2020
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
African Unity Pensioner ****
My grandmother earns her Sassa pension through Capitec, but the money is debited from Sassa before it reaches her capitec account. Sassa officials refused to give any statements or information about how this happened. An amount of R234 is deducted and Sassa refuses to block this unauthorized transaction.
0 replies
7 months ago
South African Liquor Distributors is a ****!!! This Franchise promise does not exist
South African Liquor Distributors is a ****!!! This Franchise promise does not exist This business is a complete ****. The containers they show you are taken from other company pages on Facebook. Try to download the images they post, and go to google images for reverse search. They claim to be affiliated with ABSA, not true. They use 2 addresses, first one does is in the middle of nowhere, second one is SAB Isando, but SAB does not know them at all. The company registration number they have on thier forms is of a different company. Directors of the company know nothing of this. Good reviews on Hello Peter are mostly from new accounts. ****!!! Once you deposit money, they will respond by saying they will attend to your application. This will be the last response you will get from them.
0 replies
20 months ago
Poor Customer Service
It is disappointing that after so many years of being a loyal cell c customer I am not able to receive assistance. The customer Service agents always seem to find a way of disregarding my call for help. I recently moved from one bank to another and I wanted to do is to update my banking details so the Cell C debit orders can go off. However, I am met with cold Cell C agents telling me I should use the app or I should go to the nearest store. The app is not user friendly and all I want is to update my banking app. I never thought it would be this difficult to update my details. I would rather move to a company that would help me when I need help. Honestly I do not think I will upgrade my contract when this one ends. I need assistance, please call me on 0842533604.
53 replies
31 months ago
TERRIBLE INTERNET SERVICE PROVIDER
I have been with Rain since 2020 and from 2021, I have had 3x 5G routers under my account. I Barely had any issues, if there were they were quickly sorted out. Between July and August 2023, I canceled the 2 as I didn't need them anymore and I am left with 1 router. I joined the my rainone package and took 2 sim cards that Rain offered. I then ported my main number to Rain, I didn't have an additional slot for the sim. Now, I read reviews on social media where users claim that Rain is deliberately slowing down their speeds and I am honestly starting to belive that because since canceling to the routers I have had endless issues with my internet. As I type this, I am using a different network, where I had to incur additional costs because my rain internet has been so slow, I cannot even read my mails. My main sim that I ported to Rain is also useless as I cannot make or receive calls. For almost 2 weeks my rain network has been down. I call in, but consutants promise to call back, but never do. I request call backs, but no calls received. I have at least 10 reference numbers for call backs. Rain is greatly inconveniencing me while I do not miss even a single payment. I am really considering cancelling my account with them. It is disgusting that most of your customers feel the same way. A cherry in top, is Rain consultants who do not speak English or any other South African language which makes it difficult to sort out your issues.
1310 replies
40 months ago
Takealot does not want to deliver
On Friday, 16 December 2022 I placed an order with order number 120040696 using the Takealot app. This order was to be delivered at my mother's house, as I bought earphones and a playstation game for my nephew. I provided all the details of where the order is to be delivered. I have used this address before and we had no issues. Now, today my mother receives an SMS stating that the order will be delivered today and she immediately informs me. We were actually pleased that delivery is sooner than expected - 23 December 2022. A few minutes ago we receive a call from a lady, stating that we should come collect the order from a police station which is 5Km's or more away from my mother's house. If I wanted my sickly mother to travel and collect, I would have chosen the option to collect from one of Takealot's drop off points. I thought we paid for convenience? If Takealot cannot deliver my order, i would rather cancel the order, cancel my account with Takealot and I would appreciate that I am refunded my R858 as quick as I made the payment. I cannot be a regular customer only to be treated like I took the items on credit. DISGUSTING!!!!!! Unfortunately I do not have an option to rate ZERO.
264 replies
44 months ago
Banking details
I am utterly disappointed with Lewis. My mother has an account with the store and I am assisting her with the payments. I called the contact centre requesting Lewis' banking details, as I do not have a Lewis store near me. The agent stated that she is not authorized to send me those banking details, but gave me a ref number I could use to make payments at Shoprite or Pick and Pay. I agreed to that, as I have Shoprite near my house. 05 September I went to Shoprite to pay and I was told the ref number is wrong. As it was already after 16h00, I contacted Lewis contact centre again 06 Sept 2022 to get the correct ref number. I was given the same ref number again. Still not provided banking details. I called the store that my mother has an account with, for assistance, I was told they will come to collect the money at my house, I turned down that offer, based on the number of scams happening in SA. I then went to Pick and Pay today 07 Sept 2022 and i am told the ref number is not valid. All I want is to pay the account that is outstanding on my mother's name. The account is overdue, as the first payment was supposed to be 01 Sept. I simply want to make the payment.
134 replies
65 months ago
Customer service
I have been having connectivity problems with the service provider for quite some time now. I tried to use my knowledge to try and get better internet speed/connectivity for my family and I with no luck. Recently I contacted rain with the hopes of getting assistance and for the past week or so I have been communicating with a consultant that signs off as Cassy G,. The consultant is currently trying their best to assist me with regards to solving the problem at hand and he/she has been quite patient and helpful. Cassy G has even taught me how to do a speed test and optimize, and for someone who was struggling to attach an image on email, this is quite big. We are still trying to figure out a solution, but I'm just quite impressed with the customer service that I have received thus far from Cassy G. Thank you Rain.
56 replies
66 months ago
FNB Facebook page
The is an agent on FNB's facebook page that always signs off as "RB". That agent knows the definition of customer service and prompt responses. If the customer service world had more agents like that, we would have a thriving South Africa. RB is courteous, helpful and prompt. Thank you FNB for employing such a person.
56 replies
71 months ago
Telkom SA
September 2019 I made a request to be contacted by one of Telkom's sales agent, who contacted me within a few days. I was interested in the freeme boost 2gb Sim only on my then Telkom prepaid line which costs R150 per month. From the conversation I had with the agent who explained everything with regards to the contract, I requested to be under a month to month contract. However, she advised me that they do not have that option under the plan that I'm choosing. I then agreed to what she offered and took the contract. Fast forward April 2020 I contact Telkom's contact centre wanting to cancel my contract, but first needing to find out how much it costs to close the contract. The agent mentioned a figure around R800. He further stated that if I didn't want to pay any cancelation fee, I should've opted for a month to month contract? He further mentioned that I should contact the sales department and enquire. To my surprise, a sales agent mentioned that they do have a month to month option, but they are not allowed to present it to customers? Now one agent stated that the month to month option is not available, yet another agent mentioned that I should've taken the month to month option. When I request for conversations between the 2 agents I'm told that I have to hire a lawyer who will then request the recording for me, as I'm just a mere customer they can't assist. I need to cancel my contract as I cannot afford to have one because this COVID 19 lockdown, yet if I miss payment I'll be charged almost 3 times the amount I pay monthly.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)