VC
Vanessa C
Active since Jun 2020
27
Reviews
0
Industries
Reviews
27 reviews1 month ago
Fibre has an apartmnet all to its self
I recently moved to another apartment on the same property and therefore cancelled my fibre service with Supersonic and reapp**** through Axxess for the new unit. I was advised that someone from Openserve would contact me regarding the installation. However, only about 15 minutes later I received an SMS stating that my fibre was already online and that I needed to pay the pro rata amount. This was extremely confusing, as no one had contacted me and no installation had taken place at my new apartment. I then contacted Openserve through their chatbot and requested a call back. Unfortunately, I did not receive a call. Instead, I received an SMS stating that the router is the property of Openserve and that moving it is not allowed. The issue is that the fibre connection is still active in the cottage I previously occupied, which will soon be occupied by someone else. Essentially, the fibre service that I am now expected to pay for is installed in a unit that I no longer live in. At this point it feels as though the fibre connection “lives” in the cottage on its own. It is difficult to understand how a working fibre line could simply be transferred between providers without anyone consulting the client about the actual circumstances or confirming the correct installation address. It appears that instead of properly handling the installation, a shortcut was taken, which has now created a situation where the service is active in the wrong unit. Situations like this raise serious concerns about customer care and communication. A simple courtesy call to confirm the details could have prevented this entire problem. If this matter is not resolved promptly, I will have no choice but to reconsider continuing with Openserve and explore alternative providers.
0 replies
1 month ago
Waiting for better days
recently returned my glasses to Specsavers because the ***** in the arm kept coming loose. This issue has occurred almost once a month since receiving the glasses. Each time I visited the store, the staff were friendly and helpful in temporarily fixing the problem by tightening or replacing the *****. However, during my last visit, which was more than a month ago, I was informed that photographs of my glasses would be taken and sent away because the glasses were still under guarantee. I was told the matter would be reviewed and that I would receive feedback. Unfortunately, no replacement ***** was fitted at the time, and I left the store without a proper solution. Since then, I have had to tape the arm of my glasses in order to keep them usable. I have effectively been walking around with taped glasses for over a month. When I phoned the store about two weeks ago to follow up, I was told they had not forgotten about the matter and were still awaiting feedback. My concern is that by the time feedback is eventually received, the guarantee period may have expired. It is difficult to understand how such a simple issue has taken so long to resolve, particularly when the product is still under guarantee. While the staff have always been polite and professional, the lack of a timely resolution has been very disappointing. I believe that after-sales service is just as important as the initial sale, and customers should be able to rely on companies to address product issues efficiently, especially when the item is still covered by a guarantee.
159 replies
1 month ago
Where did quality go
I recently received several items of clothing as a Christmas gift purchased from Mr Price, including T-shirts, underwear, and a pair of jeans. While the items initially appeared attractive and well-presented, I have been extremely disappointed by the quality after only a short period of use. The T-shirts have completely lost their shape and have stretched significantly width-wise to the point that they are no longer wearable. The underwear has also deteriorated quickly — the gussets have come loose and now hang awkwardly, and the panties themselves have stretched from a small to what feels like a large size. In addition, the underwire in the bras has begun protruding through the fabric, which makes them both uncomfortable and unusable. This level of wear and damage after minimal use is very concerning. In the past, Mr Price was known for offering reasonably priced clothing with decent quality, but this experience suggests that the focus may now be on quantity rather than durability. Clothing items should reasonably be expected to maintain their shape and structure for far longer than this. I also feel that there is room for improvement in the level of customer service provided in-store. Professional, attentive service and genuine client care go a long way in maintaining customer loyalty. I hope that Mr Price will take customer feedback like this seriously and consider reviewing both product quality and customer service standards to ensure they meet the expectations that customers have come to associate with the brand.
0 replies
3 months ago
Nightmare trying to reach GFS
My parcel has been out for delivery since the 31 December. There is no way to contact them not telephonically or via Whatsapp. Temu should start using another logistics company.
0 replies
9 months ago
Not again
On the 16 July I bought a gift online. On the order it said delivery the 24 July which was fine as the gift would still be in time. Yesterday I enquired as to when it would arrive, at first they couldn't find my order. I had to send through the invoice after awhile I was told it would be at the sore Friday afternoon. It wasn't contacted them again. Order not found . Get hold of a consultant send through invoice again to be told estimated delivery now the 28 July which is now 4 days over the original delivery also not guaranteed as it might be the 28. I find this unacceptable. If I had known this was going to happen I would have gone to another clothing store. The incompetence is astounding
53 replies
10 months ago
Never again
On the 10 of June I ordered stuff from Johannesburg it was dropped off at Paxi. It was only collected from the store on the 13 June. The package has arrived at the store where it can be collected but it won't be released until the 7 or 9 days is up .When I enquired as to why it was taking so long I was told the 7 to 9 days bag had been bought so it will be delivered on the 23 June. I find this absolutely ridiculous . I ordered off Temu on the same day, my stuff arrived yesterday. I send packages via Pudo pay for normal delivery and it's delivered within 3 days. Paxi is the worst courier company I have had the misfortune of dealing with
0 replies
17 months ago
No one available to answer calls
I have been waiting for skynet to deliver a package first they canceled the pick up then they let me know they would deliver today. I have tried 5 times to contact them and all the recording says my call is important to them dial 0 and leave a message when you press 0 it goes engaged. All I want to know is what time they will be delivering as I have things to do
0 replies
18 months ago
No accountability, Dischem and Takealot should boycott
I have tried to contact this company by phone and via their non existent web site My sister and I both bought the Bold Cherry 6.60 hair colour and either I've gone blind or mad my colour hasn't changed at all. Surly this company should be taken to task about their blatant lack of ethics or accountability. No one has money to just throw away and I think Dischem and Takealot should stop selling this product as it does not work and it's expensive especially compared to some of the other more well known brands
0 replies
18 months ago
Unfair charges
I have never actually had a bad experience with uber except for last night. We needed to get from Laudium in Centurion toGermiston to catch a bus to Durban. I ordered the large for 3 people advised I had a puppy when the driver got there just after 10 he cancelled the ride and drove off. Uber have charged me R 55 for that trip. I was upfront he knew we were 3 and a puppy so why am I been charged.the driver was rude and disrespectful
0 replies
18 months ago
No compassion and no empathy
Eagle liner and inter city should change their motto they don't care about their passengers, I missed the bus by 3 minutes due to road closures by burning tyres. When we arrived and were told the bus had gone I burst into tears as I can't buy another ticket my child in America bought us those tickets so I could go bury my mother, the client services lady was rude, mean and obnoxious she had no compassion what so ever. Does she think we missed it on purpose or that I like throwing money around
159 replies
Review Distribution
5 Star
7 (25.925925925925927%)
4 Star
1 (3.7037037037037037%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
19 (70.37037037037037%)