VC
Vanessa C
Active since Jun 2020
24
Reviews
0
Industries
Reviews
24 reviews1 month ago
Incompetence at it's finest
I requested my fibre line be cancelled and a new one installed as I had moved to the next room. Just after the original fibre line was installed I moved. Openserve came out to relocate but advised to leave it next door which was okay with the tenant at the time. The tenant gave notice and I requested the cancellation and reinstallation. . This was supposed to take place beginning of March after numerous service requests and emails and weeks of frustration. I was contacted by Supersonic on the 30 March at 10 am. I was told my installation would take place around about the 12 April as there had been confusion about the ready installed fibre line and my relocation having the same address. He advised I change my address from unit I to cottage at the back he also told me that normally a clawback was payable of just over R 800 but seeing as I was taking a package slightly higher than the other one, no clawback would be invoiced. I then received an invoice for the clawback. I immediately contact Supersonic and gave them the time and date of that call. Till now that invoice has not been credited and my monthly payments have been unallocated and taken against that invoice. My account is now 3 months in arrears. I refuse to make the monthly payments until this is sorted out. I have emailed their complaints department and heard nothing. I have sent service request after request as phoning them proof useless as a recording cones on saying my account is overdue and the line disconnected. This shouldn't be this difficult to understand it resolve but 2 months later its proofing to be a nightmare and they are threatening to disconnect my line. Please can we resolve this . I've been a bookkeeper for more than 30 years I have never unallocated a previous invoice to pay an invoice done after the allocation especially when the client has that specific invoice under query
0 replies
2 months ago
No online casino should be allowed to rig their games
There has been a lot of negative publicity around Hollywood bets which I chose to ignore only to be become one of their victims. Not in the sense I lost but that they are being underhanded and rigging their games. I was play lightning Joker and the amount that it showed I won wasn't paid out. I contacted them sent through all the proof and nothing. This week I was playing The great genie and had to choose between 3 different bonus I chose lamp frenzy it started to load then game rebooted. No bonus level or free spins. Just returned to the game. This has never happened as normally when you go back in your bonuses are there. 2nd time around I chose lucky link that bonus worked fine 3rd time once again I choose lamp frenzy games re-start with no bonus round. I immediately contact Hollywood bets send them all the details, screenshots and everything they need. I give them a few days I contact them tonight and get told all bonus played. Which is impossible as right then and there I contacted them. The consultant was in such a rush to end my query I was still busy writing. That is rude and unprofessional. There are too many online gambling sites that I would rather play on . I enjoyed Hollywood bets and I don't mind losing as long as it's fair and square and not rigged. Hollywood bets has a lot of competition and should learn to treat all their customers with respect. If I complained all the time then by all means don't take me serious. But after 6 years this is the 2nd time.and nothing is being done and their consultant need to learn that you handle a customer complaint until the customer is satisfied. Phumelele B had no interest in trying to assist me. Does she think that I have nothing better to do than complain . I like wasting 3 hours of my evening trying to resolve their error. I'm not knew to gambling so please next time do your job
4 replies
3 months ago
Waiting for better days
recently returned my glasses to Specsavers because the ***** in the arm kept coming loose. This issue has occurred almost once a month since receiving the glasses. Each time I visited the store, the staff were friendly and helpful in temporarily fixing the problem by tightening or replacing the *****. However, during my last visit, which was more than a month ago, I was informed that photographs of my glasses would be taken and sent away because the glasses were still under guarantee. I was told the matter would be reviewed and that I would receive feedback. Unfortunately, no replacement ***** was fitted at the time, and I left the store without a proper solution. Since then, I have had to tape the arm of my glasses in order to keep them usable. I have effectively been walking around with taped glasses for over a month. When I phoned the store about two weeks ago to follow up, I was told they had not forgotten about the matter and were still awaiting feedback. My concern is that by the time feedback is eventually received, the guarantee period may have expired. It is difficult to understand how such a simple issue has taken so long to resolve, particularly when the product is still under guarantee. While the staff have always been polite and professional, the lack of a timely resolution has been very disappointing. I believe that after-sales service is just as important as the initial sale, and customers should be able to rely on companies to address product issues efficiently, especially when the item is still covered by a guarantee.
4 replies
3 months ago
Where did quality go
I recently received several items of clothing as a Christmas gift purchased from Mr Price, including T-shirts, underwear, and a pair of jeans. While the items initially appeared attractive and well-presented, I have been extremely disappointed by the quality after only a short period of use. The T-shirts have completely lost their shape and have stretched significantly width-wise to the point that they are no longer wearable. The underwear has also deteriorated quickly — the gussets have come loose and now hang awkwardly, and the panties themselves have stretched from a small to what feels like a large size. In addition, the underwire in the bras has begun protruding through the fabric, which makes them both uncomfortable and unusable. This level of wear and damage after minimal use is very concerning. In the past, Mr Price was known for offering reasonably priced clothing with decent quality, but this experience suggests that the focus may now be on quantity rather than durability. Clothing items should reasonably be expected to maintain their shape and structure for far longer than this. I also feel that there is room for improvement in the level of customer service provided in-store. Professional, attentive service and genuine client care go a long way in maintaining customer loyalty. I hope that Mr Price will take customer feedback like this seriously and consider reviewing both product quality and customer service standards to ensure they meet the expectations that customers have come to associate with the brand.
0 replies
5 months ago
Nightmare trying to reach GFS
My parcel has been out for delivery since the 31 December. There is no way to contact them not telephonically or via Whatsapp. Temu should start using another logistics company.
0 replies
10 months ago
Not again
On the 16 July I bought a gift online. On the order it said delivery the 24 July which was fine as the gift would still be in time. Yesterday I enquired as to when it would arrive, at first they couldn't find my order. I had to send through the invoice after awhile I was told it would be at the sore Friday afternoon. It wasn't contacted them again. Order not found . Get hold of a consultant send through invoice again to be told estimated delivery now the 28 July which is now 4 days over the original delivery also not guaranteed as it might be the 28. I find this unacceptable. If I had known this was going to happen I would have gone to another clothing store. The incompetence is astounding
1 reply
12 months ago
Never again
On the 10 of June I ordered stuff from Johannesburg it was dropped off at Paxi. It was only collected from the store on the 13 June. The package has arrived at the store where it can be collected but it won't be released until the 7 or 9 days is up .When I enquired as to why it was taking so long I was told the 7 to 9 days bag had been bought so it will be delivered on the 23 June. I find this absolutely ridiculous . I ordered off Temu on the same day, my stuff arrived yesterday. I send packages via Pudo pay for normal delivery and it's delivered within 3 days. Paxi is the worst courier company I have had the misfortune of dealing with
0 replies
19 months ago
No accountability, Dischem and Takealot should boycott
I have tried to contact this company by phone and via their non existent web site My sister and I both bought the Bold Cherry 6.60 hair colour and either I've gone blind or mad my colour hasn't changed at all. Surly this company should be taken to task about their blatant lack of ethics or accountability. No one has money to just throw away and I think Dischem and Takealot should stop selling this product as it does not work and it's expensive especially compared to some of the other more well known brands
0 replies
20 months ago
Unfair charges
I have never actually had a bad experience with uber except for last night. We needed to get from Laudium in Centurion toGermiston to catch a bus to Durban. I ordered the large for 3 people advised I had a puppy when the driver got there just after 10 he cancelled the ride and drove off. Uber have charged me R 55 for that trip. I was upfront he knew we were 3 and a puppy so why am I been charged.the driver was rude and disrespectful
0 replies
20 months ago
No compassion and no empathy
Eagle liner and inter city should change their motto they don't care about their passengers, I missed the bus by 3 minutes due to road closures by burning tyres. When we arrived and were told the bus had gone I burst into tears as I can't buy another ticket my child in America bought us those tickets so I could go bury my mother, the client services lady was rude, mean and obnoxious she had no compassion what so ever. Does she think we missed it on purpose or that I like throwing money around
3 replies
Review Distribution
5 Star
7 (29.166666666666668%)
4 Star
1 (4.166666666666667%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (66.66666666666667%)