AM
Andile M
Active since Jul 2020
7
Reviews
0
Industries
Reviews
7 reviews27 months ago
Delta assisted me earlier today
Delta assisted me earlier today. His customers service is marvellous. He responded to my query quickly as expected. Thanks a lot for your assistance Delta and to the lady whom help me to reinstate my Policy. Much appreciated
58 replies
37 months ago
Poor Customer Service
This is how the problem strated CLICKS MAPONYA MALL RE: SHOPPING To Whom It May Concern: Today at 9am I went to Clicks Maponya Mall to buy some stuff. I had R200 consists of 50c; 20c and 10c coins. The manager send me back with my money when I was about to pay. He told me that Clicks is not allowed to accept the coins. Even when I go to the bank they will charge for interest so he will not accept them. Now as I am typing this email a lady from the customer service call Nono ( I doubt is her correct name) she is defending the store manager and said yes It is not allowed. I asked her to put me to the Manager, I waited on hold and then she hanged up the call. Please check who I was talking to. The number I called with is 0119381878 around 9:56-10:00. I am not happy with the service I got from clicks because I got the coins from clicks when I purchase. I have never experienced such humiliation at Discheme. Can someone get back to me regarding this. Regards Andile 0838467567
0 replies
37 months ago
A HUGE POOR CUSTOMER SERVICE, VERY BAD INDEED
Morning Clicks Customer Service I do not appreciate the way you handle my complaint. Instead of the Branch Manager to call me back and apologize about yesterday’s situation. A lady by the name of Mpho calls me to tell my about the bank charges, and that Clicks and Discheme do not use the same bank (How is that my business).Meanwhile Discheme allowed me to buy with coins yesterday. Clicks lack Customer Service. (THE COSTUMER SERVICE AS CLICKS IS VERY POOR). I AM GOING TO POST THESE EMAILS ON SOCIAL MEDIA AND Hello Peter. I am very disappointed. Most people are complaining about the service they get from clicks and now I am a living proof. People always prefers to spend their money at Discheme. You must know that you have a very Huge Competitor. Discheme is the best. A Huge Big Up to Discheme. From: Clicks Group Complaints Resolution Team <complaintsresolutionteam@clicksgroup.co.za> Sent: Monday, March 27, 2023 12:43 PM To: Andile Mtimkulu <andilem@boston.co.za> Subject: Re: Complaint Clicks Maponya Mall (BR 1531) Andile Mtimkulu 668851 PLEASE TREAT AS URGENT Good day Andile Thank you for your response. We can confirm the correct contact details on our side. We have requested this matter be prioritised with our team for further feedback and urgent resolution. We thank you for your patience in advance. Kind regards Gamiedah Kamish | Clicks Group Complaints Resolution Team Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za On Mon, 27 Mar at 12:36 PM , andilem@boston.co.za <andilem@boston.co.za> wrote: WARNING This message was sent from someone outside of Clicks Group. Please be cautious, particularly with clicking on links or opening attachments. ________________________________________ Apologies, my contact number is 083 846 7567 Andile Mtimkulu Boston City Campus Soweto Tel: +27 11 938 1878/1572 Email: andilem@boston.co.za Web: www.boston.ac.za Disclaimer: The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation to the contents of this information is strictly prohibited and may be ********. From: Andile Mtimkulu Sent: Monday, March 27, 2023 12:16 PM To: 'Clicks Group Complaints Resolution Team' <complaintsresolutionteam@clicksgroup.co.za> Subject: RE: COMPLAINTS -0200197707151 Good Day Call Centre Call Date; 27 March 2023 Time: 9:56-10:am Number called with – 011 938 1878 Cherry on Top I just called Dicheme and spoke to the branch Manager, He is shock to hear How Clicks treated me this morning. Starting from today I will never ever buy anything from Clicks I will use my money at Discheme. (I called and asked to speak to the branch manager at Dicheme. My first question was (I have R200 coins consists of 50c; 20c and 10 cents, can I come to your shop and buy with the coins? The answer was so smoot yes mam you may come and buy after all that is money) and that is how I related the Clicks story to him. Regards From: Clicks Group Complaints Resolution Team <complaintsresolutionteam@clicksgroup.co.za> Sent: Monday, March 27, 2023 12:05 PM To: Andile Mtimkulu <andilem@boston.co.za> Cc: andilendo77@gmail.com Subject: Re: COMPLAINTS -0200197707151 Good day Andile Thank you for your recent correspondence. We acknowledge receipt of your complaint which we received on the 27 March 2023. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience you have encountered in our store. Clicks relies on customers such as yourself to highlight inefficiencies with our staff and we appreciate you taking the time to make us aware of the problems you have experienced. Please be assured that the incidents will receive the attention of our Operational Management Team, who will investigate and action. They will contact you directly with feedback thereafter. Further to your query, may you please provide the date, time and contact number where you called our Contact Centre from, so we may further investigate with the Management Team within the Contact Centre. Thank you for your patience in this regard. Kind regards Gamiedah Kamish | Clicks Group Complaints Resolution Team Tel: 0860 254 257 | Int.: +27 (0)21 460 1009 Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za 668851:1851943 668851:1851943
53 replies
49 months ago
THIEVES/CRIMINALS/SCAMMERS/FRAUDSTERS
Piet Barnard and Nareen Duys are fraudsters. Piet was supposed to install the fireplace in my house in 2021 October. I made the payment to the company. after receiving the payment from me. they started ignoring my call until they both block my 2 cell phone numbers. I have open the case with the SAPS. They are thieves do not trust them. They even wrote the incorrect business address on their invoice. I went with the police last week Thursday to look for the address. there is no such address at Lanseria. More to the story: BE VERY AWARE OF THESE x3 DIFFERENT COMPANIES The two main culprits go by the name of Narean and Pete. It also seems that Narean sometimes uses the name "Nicole". They have been trading under numerous different names such as Fires Edge, Firetecpro and Barnfire Projects. Due to their terrible reputation in the industry and from ruining numerous installations and jobs they keep
0 replies
68 months ago
This is the 3rd email I am sending today
To Whom It May Concern: I have sent my query yesterday and no one has come back to me at Multichoice, and my services are still cut off despite that I have already paid R 1016.17 for Compact plus since 04 September to date. Can somebody fix my problem that Multichoice has created. I want to watch television. I don’t owe you anything . Where is customer service From: Andile Mtimkulu Sent: Friday, September 18, 2020 10:14 AM To: Dstvhelp <help@dstv.com>; proofofpayment@dstv.com Cc: 'andilendo77@gmail.com' <andilendo77@gmail.com>; Andile Mtimkulu (andilem@boston.co.za) <andilem@boston.co.za>; Emmanuel Phuzani <emmanuelp@pikitup.co.za> Subject: FW: [EXTERNAL] Change of Ownership Form My services are still cut off, what is happening, no one is responding the my email below Lack of customer service indeed From: Andile Mtimkulu Sent: Thursday, September 17, 2020 10:50 AM To: Dstvhelp <help@dstv.com> Cc: andilendo77@gmail.com; Andile Mtimkulu (andilem@boston.co.za) <andilem@boston.co.za>; Emmanuel Phuzani <emmanuelp@pikitup.co.za> Subject: RE: [EXTERNAL] Change of Ownership Form To Whom It May Concern: I am very disappointed with your service at Multichoice. My Services were cut off yesterday despite the email I received from you yesterday that I will be given 48hrs to make the outstanding payment. To my surprise when I call your call centre yesterday 4 of your staff members were very rude to me by cutting my calls in the middle of the conversation because they couldn’t answer my questions, simply means that you hire people who do not know their job, they don’t know what they are doing there, maybe it’s lack of training or it’s their ignorance. If you can check your log calls from around 3:00 to 5pm you might know those people who were cutting my calls. Thanks to Leeshen Sublal she managed to help me with my queries, although it is not sorted as yet because it is beyond her control and she escalated the query to the next department. And thanks again to Thandeka who helped me this morning, she also tried her level best to assist me but same she had to escalate the query to the next department. Straight to the point regarding my query: Attached is the change of ownership for two decoders: Smart card number : 1035630144 – Ms. Andile Mtimkulu I have been using this decoder for more than 2 year now, to my surprise, you guys have not changed my details on your system when I moved to the new decoder. Your system still shows the old decoder that I am not using any more for more than 2 years (4109997474). Please move my package from smart card number 4109997474 ( I have not been using this decoder for more than 2 years now) to smart card number 1035630144. Smart card number: 1040403322 – Mr BC Mtimkulu I am changing the ownership from smart card number 1040403322 to smart card number 1035630144 I don’t understand how come you guys did not notice that the smart card number that I sent before does not correspond with the serial number?. If you were doing your job properly you could have see that the smart card number 4109997474 is not linked to the serial number MCS IS20 V601137186X6 Till to date I have paid R1016.17 for Compact Plus, because you kept on sending me that I am owing DSTV, only to find that the mistake is on your side. Can You please make the calculations from your side and refund me what is due to me. My payments are as follows: 04 Sep 2020 – R470 10 Sep 2020 – R266.17 – this amount I understand perfectly, apparently I was making the payment of R470 instead of R529. 16 Sep 2020 – R280 – I don’t understand why was I supposed to pay this amount yesterday after my services were cut off. I paid and my services are still inactive. 16 Sep 2020 – I received the correspondence email attached that Mr BC Mtimkulu has R -347.70 and I asked that you transfer the amount to my package. Please correct that as well because the amount went to the wrong decoder. It should be added to 1035630144. I will be waiting for your response. Please activate my accounts as soon as possible, I have paid too much for my services to be cut off because of you incompetency. Regards Andile 0838467567
159 replies
69 months ago
Greyhound Buses SA
I requested a refund last month on on 2 July 2020. I was promised to be refunded in 30 days time, until now I have not received my money and they are taking too long to respond to my emails regarding my refund. I want my money today. I don't have time for follow ups. I have never in my received a bad customer service like this. The company is incompetent.
0 replies
71 months ago
MTN frausters, Bad Customer Service. Don't know how to treat their customers
MTN is fraudster, I had a contract with them and it ended on the 15/5/2020. but they still deduction money from my account without my consent. I went last month I went to South Gate Mall MTN to ask about the matter, the consultant told me that he cannot check for me on their systems since they are not allowed to check for the customer, but I must know that MTN will keep on deduction from my account if I don't cancel the contract with them I was shocked to here that because They must stop the contract immediately after it finishes. The consultant didn't help me at all, he said I must do that myself by dialing 135 number of which no one answers that number their prompt doesn't give you the option to choose to speak to the consultant from MTN. Bad customer service at MTN. I want my money back that was deducted in June and today (July) despite sending them an email to cancel the contract they deducted again. Bad service indeed.
105 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)