JX
Ja,neh xxx
Active since Jul 2020
21
Reviews
0
Industries
Reviews
21 reviews8 months ago
Unreliable customer support
Be careful. I don't trust this company. Trying to find a dunkable basketball hoop and backboard, which I found but getting answers out of the WhatsApp support is like pulling teeth. They keep telling you to go to the website and dont seem eager to help. Won't be buying from them after seeing other bad reviews because its not cheap products. Not worth the risk
0 replies
15 months ago
Delivery guy wanted extra money when I needed a bit of help
I order from takealot frequency and I've never had any problems, but today I encountered two very unprofessional takealot employees. I ordered a cot for my baby and it's very heavy. They came in a big truck and apparently called me but I have no missed calls and they were very rude because they were apparently waiting. They eventually brought the truck inside the property, and getting them to help me take the heavy cot up one flight of stairs was basically impossible as they wanted pocket money for helping. I eventually told them to just leave the boxes in the garage and go because I was very offended and annoyed by their behaviour. Please don't employ people who want money on top of the R200 delivery fee, just to help your customers move something heavy into the house instead of leaving it in the garage. I'm so disappointed and honestly feeling nervous about big deliveries going forward if these are the types of people who do the deliveries
0 replies
24 months ago
Discovery has unreasonable, extreme policies. Be careful!!!
Discovery cancelled my membership without warning because of a supposed non disclosure about my mental health. Specifically I want to address that Mrs Rosanna Kilnoch from discovery, who has been reported on hello Peter multiple times, terminated my membership and gave me no way to appeal against their decision or gave me any choice in the matter. She is extreme and unreasonable and has been ignoring all my calls and emails. I lost my mother to COVID in 2021 and a lot happened after I joined discovery in 2023. I also had a baby this year and have been suffering from post partum depression lately. I needed counseling and app**** for PMB benefits. There was no way I could have known I would get PPD and I was never officially diagnosed by a psychiatrist with any mental disorders. But discovery found a way to punish me for this. The non disclosure was apparently that I didn't tell discovery I had depression when I joined but I could not answer that with a yes or no because I was never diagnosed. Discovery's policies are extreme and unreasonable, especially with something so trivial. I did not commit ***** and now my membership is cancelled without warning and I apparently owe discovery R75,000. They didn't even give me a breakdown of the costs. When I signed up, the agent also did not warn me that answering one of the questions "wrong" would have such an extreme outcome. I have been waiting for feedback from the risk management board for 10 days now and me and my child are currently without medical aid as long as we are waiting. Still no response and I emailed 4 different departments. Discovery is putting me in a very difficult position and putting my life and health at risk as we have no cover at the moment and I can't get medical cover until this is resolved. This is ********* behaviour. I regret ever joining discovery. This medical scheme is professional and friendly on the surface but when you look at reviews online, you realise that they treat clients unfairly and have extreme, unfair policies that are designed to put their clients at risk. I wonder how much money they actually make from claiming money back from their clients instead of paying out. Rosanna, what you are doing to people will come back to you. You are giving discovery a bad name.
212 replies
30 months ago
You won't regret moving to FNB!
Moved over to FNB in 2022 and I've never looked back. This bank is world's apart from any other bank in my opinion. Customer service is reliable and prompt, the banks are well-maintained and efficient, amazing competitive interest rates on savings accounts, functional app and website the list goes on ... one of very few banks (and companies) that actually care about their clients and customers Thank you FNB
130 replies
32 months ago
Negligence tore our family apart. I should have sued you but I was grieving
In June of 2021 my mother got COVID. I called the ambulance on a Friday as she could barely walk, talk or breathe. They came to our house and refused to take a critically ill women to hospital because she had not been tested for COVID. The next day, my mother woke up in a coma and she died a week later in Milpark ICU. Your negligence tore our family apart. I will never trust this hospital again
0 replies
32 months ago
Satisfied customer (OMOwashday promo query dealt with promptly)
I purchased a washing machine that came with the OMO washday promo. After registering on the site, I did not receive my coupon code (despite it being sent - probably some technical issues). I contacted the support team via the Samsung website today and got my query solved in less than 24 hours and received my coupon today. They were helpful, friendly and transparent. if anyone else had the same issue, did what I did :)
132 replies
38 months ago
No wifi for 2 weeks - no technician, no help
Honestly the worst ISP in South Africa. Customer support is completely useless. Wifi has been off for more than a week and they have made no effort at all to send out a technician or help in any way. Are you wiping your asses with the money people pay you for services or do you just have a team of incompetent people running the show?
0 replies
40 months ago
Sindy was helpful and friendly
Sindy was helpful and friendly. She also recommended the kingprice emergency 24hr app for only R25 per month so I feel much safer now!
132 replies
43 months ago
The desert will turn to ice before StandardTrust settles an estate
DO NOT let this company handle your estate. Your family and beneficiaries will be left at the mercy of a company that does not care about its customers. There are thousands of people complaining about StandardTrust. They do not keep their clients informed, they ignore emails, their receptionists don't give any useful information when you call and they keep you on the line with no intention of actually helping you (regardless of the department you call). They make empty promises, the customer resolution CRC department sends automated emails but hardly ever resolves any complaints and their estates department does not have effective systems in place. Last year, one or more of their executors resigned and they had no contingency plans in place. I was patient for the majority of the time until I found out that they didn't report my mother's estate to the court for 7 MONTHS. I escalated concerns and frustrations many times over the last year and 3 months, and CCed managers in emails (none of them replied) - this includes Danie du Toit whom I had spoken to once on the phone complaining about our previous executor (she worked under his supervision), but he never replied to any of my emails after that. After our executor resigned, no one informed me and I had to find out from an automated email from her address that she was no longer working there. I have been fighting with them for over a year and had to get the ombudsman (OBSSA) involved to force them to resign as executors this year. my mom worked at Standardbank for 19 years before she passed away and this is how they handle their employees. They don't care about the people who don't have data to keep sending emails or airtime to keep calling. There are a handful of people at Standardbank who genuinely care, but this company seems to mainly employ people who are incompetent and have no work ethic or customer service skills. Standardbank is being contaminated by managers who tolerate poor work ethic, employees who don't follow instructions and internal systems that are completely useless. This company rakes in billion of dollars in revenue each year but they can't even handle a simple estate. After struggling for a year, escalating matters to various managers and getting the banking ombudsman involved, I can honestly say that Standardbank is nothing but bad news. Don't trust them with your estate!!! In January this year, I requested that the estate be handed over to my attorney. I am still fighting with them. Why does Standardbank willingly cause suffering to people who have lost parents and family members? Why is your company hiring people who are only there for the title and the money and don't care about your customers? Why have you enabled a culture of zero-work-ethic in the workplace? Your estates department is giving you a bad reputation. Your home loans department never explained the process of settling a home loan for a deceased estate and I lost 80k because StandardTrust made me wait a year before letting me settle the homeloan. I had to bypass the trustees and settle the home loan without their help because no one sent me the letter of executorship and actually lied and told me there wasn't one when it was sitting at the court and they had a digital copy. Standardbank is really the a-hole of banking in South Africa :) Escalate your problem to : https://www.obssa.co.za/ This is the only thing that worked for me OBSSA is very helpful
665 replies
44 months ago
Don't let them handle your estate. Your family will suffer
DO NOT let this company handle your estate. Your family and beneficiaries will be left at the mercy of a company that does not care about its customers. There are thousands of people complaining about StandardTrust. They do not keep their clients informed, they ignore emails, their receptionists don't give any useful information when you call and they keep you on the line with no intention of actually helping you (regardless of the department you call). They make empty promises, the customer resolution CRC department sends automated emails but hardly very resolves any complaints and their estates department does not have effective systems in place. I have been fighting with them for over a year and had to get the ombudsman (OBSSA) involved to force them to resign as executors this year. my mom worked at Standardbank for 19 years before she passed away and this is how they handle their employees. They don't care about the people who don't have data to keep sending emails or airtime to keep calling. There are a handful of people at Standardbank who genuinely care, but this company seems to mainly employ people who are incompetent and have no work ethic or customer service skills. Standardbank is being contaminated by managers who tolerate poor work ethic, employees who don't follow instructions and internal systems that are completely useless. This company rakes in billion of dollars in revenue each year but they can't even handle a simple estate. After struggling for a year, escalating matters to various managers and getting the banking ombudsman involved, I can honestly say that Standardbank is nothing but bad news. Don't trust them with you estate!!! Escalate your problem to: https://www.obssa.co.za/ This is the only thing that worked for me OBSSA is very helpful
0 replies
Review Distribution
5 Star
3 (14.285714285714286%)
4 Star
2 (9.523809523809524%)
3 Star
0 (0%)
2 Star
4 (19.047619047619047%)
1 Star
12 (57.142857142857146%)