LO
Les O'Connell
Active since May 2009
8
Reviews
0
Industries
Reviews
8 reviews4 months ago
Cannot get a problem resolved after 4 moths of phone calls and emails
I have had an account with this platform for years and was generally satisfied with the service and web access. Around August 2025 I attempted to draw a statement of my account on the web portal as I had done many times before, I was met with an error message saying the there was a failure to "Failed to load Investor transactions", with a message about the nature of the coding problem which was obviously related to the apostrophe in my surname. Since August, I have contacted them repeatedly always with the same reply that "It works on our side". Today I phoned and asked if there was somebody that I could speak to resolve the problem. I was told to send another email and when I explained that the previous emails had not helped and the latest email had not got any response, I was cut off. Is there any way to resolve a relatively simple problem with this business?
0 replies
11 months ago
Prompt & Efficient Service
On 2025/05/20, I phoned to change the details of my vehicle insurance and received prompt and efficient service from CALISTA BREYTENBACH.
58 replies
16 months ago
Excessive Increase in Premiums
I had insured my house contents with Auto & General for about the last 13 years. In 2023 they contacted me offering an attractive premiums for both my house contents and structure. On the fist anniversary of my taking up that offer, they increased the valuation of my house contents by 8%, the excess applicable by 33% and the premiums by over 150%. This seems more like the classic bait-and-switch con than an ethical business practise. When I phoned them they had the gall to compliment me on my handling of the policies over the years before informing me that they could do nothing about my premium increase. Buyer beware!
56 replies
55 months ago
Lack of Integrity in Corporate Behaviour
After receiving a mail about the new premium on my insurance policy, I called this company and chose the option they had set up (obviously due to the volume of calls they receive related to these increases} to speak to somebody about my increase. I patiently listened to him tell me that the increase was based on a number of considerations included the fact that they had escalated the value insured by 9%. I then asked how the increase of 18% in premium (4 to 5 times the general inflation rate) is related to a 9% increase in value and the fact that I have a 10 year record of not claiming. He explained (obviously from a cheat sheet of standard explanations given to him by management) that other factors such as the crime rates in my area and increases from their suppliers, resulted in that increase which was the absolute best they could do. I checked on the ISS website, and to nobody's surprise, crime rates in my area have remained constant over the last 4 years. Imagine what the effect on our economy would be if all suppliers in our economy increased prices by 4 to 5 times the inflation rate. This is nothing but an unethical attempt to exploit consumers and consumers should stand up against this sort of blatant corporate greed, of which this is but one example, which is damaging the sustainability of our economy.
53 replies
72 months ago
Ordered Goods, Received Confirmation and Made Payment, No Goods
I ordered goods and the cost was debited to my credit card on 21 April 2020. I received a confirmation stating that expected delivery was between 29 April and 12 May and providing a tracking number from Germany. Querying the tracking number query just continually showed that a package had been received for delivery on 22 April and no further movement. When I queried this on 20 May 2020 through Fruugo's very poor customer service channel, which totally bypasses Fruugo and directs the query directly to whoever Fruugo chose to fulfill the order, I received a response that I would be refunded with no further explanation. So, if you want to make an interest free loan to somebody and waste a month during which you could have bought the item you needed from somebody that actually intended to sell it to you, Fruugo is the place to order from.
0 replies
100 months ago
Telkom Landline / ADSL out of operation
On 18/01/2018 we reported our landline to be faulty with our not being able to make outbound calls and got a reference number. On 27/01/2018 our landline was totally dead with the result that our ADSL service was also out. We were not able to report this as Telkom's system only makes allowance for one fault to be logged until it is resolved. On 05/02/2018 I phoned their fault reporting line and was given an escalation reference number. It is now three weeks since the first report and, apart from sms's saying they saying that they were still attending to the fault which stopped arriving on 30/01/2018. Is it possible to get worse service?
315 replies
108 months ago
DATA Charges
<p>On 13 May I switched of mobile data on my phone and used the MTN app to disable mobile data roaming and flew to Zanzibar. Since arriving in Zanzibar the phone has lain in a drawer. Despite this I have received SMSs from MTNData on 14, 15, 16, 17 & 18 May claiming that on each of the previous days I had used R25 on 25MB at standard data rates and urging me to buy bundles. I sincerley hope that my balance has not been debited with the R25 they claim that I have used but, even if not, this reeks of a scam.</p>
56 replies
128 months ago
Friendly, Efficient Service
I have been a frequent critic of the service at Standard Bank and when I phoned to complain about being incorrectly billed, I was expecting more of the same. This time I got through to Zwide who listened to my complaint, understood the problem and rectified it promptly. Well done Zwide!
137 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (75%)