NK
Nick K
Active since Jul 2020
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Great service, with a "catch"
I am fairly impressed with this service, it simplifies having to deal with fines at one centralised place/institution. They also respond back and thoroughly with their email. One thing that is kind of cheeky though is that they pocket any discount you may have been awarded for a fine. While I understand they are a business of sorts, they (FinesSA), I am sure have arrangements with local traffic/munics to collect fees on behalf of their behalf at a % for each fine...
0 replies
17 months ago
Solid service and prices
Decent price for the item I bought including delivery, though its a small item and I am not sure how pricing changes or if there is a limit. Still I would use them again provided their prices stay good.
71 replies
50 months ago
Stay away!
So I have an old Logitech Z5500 speaker set, which I am so protective over and have had since 2005. Brilliant speakers, love it! So I noticed my surrounds started to crack and figured I need to replace it. I ordered 5 new rubber surrounds online and tried to glue one speaker but ended up softening and damaging the cone on the edge while getting glue off. I contacted a few places, got i n touch with Riaan eventually and asked for a quote for the 5 satellite speakers, he said R150-200 / speaker. I said I have surrounds and sent them with courier. I asked him to maybe spray paint the one speaker cone I damaged since he took the cones out and I couldn't do it myself, he didn't bother, he just replaced the surrounds and sent me back damaged speakers. Note my speakers were flawless, I took very well care of them, the silver cones were perfect, I got them back with one having a hole right through and the other 2 damaged, I needed to touch it up with spray paint which is now much better but pretty obvious. I expected much better, especially considering the reviews. I expect honesty also, did he not think I will notice my speakers damaged? Do I look like a fool? Is my money not good enough? (I was charged R200/speaker too!) I sent him the picture and didn't even get a response or apology back! This is what you can expect. No integrity, no regard for your property. If you can't do the job decently without *****ing up the equipment more, then say so, don't take the work on and tell the client so. DO NOT TAKE THE MONEY, ***** UP THE EQUIPMENT AND SAY NOTHING! So I ended up with my speakers damaged, paid the maximum even with my own surrounds provided and had to pay courier charges 2x and this is what I get. Do yourself a favour, stay away from this crook.
0 replies
54 months ago
Worth giving a try
Not bad, I was sceptical and reluctant but they had the item I wanted, price wasnt bad. They are a little slower than I'd hope but still not bad.
0 replies
65 months ago
Poor service, unprofessional and indifferent to client
Sent Friday from Durban with overnight, first my item which was suppose to go to George gets rerouted somehow to Cape Town, this happens over a weekend which means the truck would be at any depot and the Monday it could go out for delivery yet it takes another day before being sent out to George ie. the Tuesday now I have to wait another day. Why does the mistakes and incompetence of one person have to cost the client several more days of waiting for an item that was paid for with overnight service? I called Monday to hear about this and the person at the call centre tells me they will "escalate" this...whatever that means...then I tried to call but these guys close at 2pm unlike most other businesses so I wait anyway till the next day. I call again and wait 9min to be answered and after 14min after being told to wait they calling George, the line is dropped...Then another 7min later I speak to another person who tries also but can't reach George branch at all...wow...this service...just wow... Why can't a "plan" be made to try and accommodate the client. The truck is driving past me to the depot but because you can't trust your driver, they can't give me my parcel, so I have to wait another day? I am also sure some of the staff in George may even live in Mosselbay area, they could bring the item from George with them and I can collect it near me, why can such a plan not be made when clearly its Aramex's fault, not the client...where is customer service, where is getting what you paid for?
0 replies
65 months ago
Room for improvement...
I have been using TheCourierGuy, particularly the George/Mosselbay branch a few times now and must say, 60% of the time I have no issue and personnel have been friendly and helpful. Initially I would say about 2 years ago, I was rather impressed with services, but as time has gone on my personal experience and opinion of them has deteriorated. Particularly recently, I will recount 2 events that has left me with a bit of a bad taste in the mouth. Apologies for the long read but I am trying to provide detail and context. Most of my courier items are computer related where I need to send or collect them from suppliers. A few months ago I had a motherboard sent back to the supplier for testing, after making all arrangements and providing dimensions of the box to the courier I paid R100 for overnight. Standard rate is as of the time R85 but the item was .2kg over and so it was R100, which I didn't have issue to pay albeit I did feel it was a little nit-picky, especially after getting lip from the front personnel when I queried it but OK... The item was sent overnight and reached the hub in CPT but was not delivered, this was the Wednesday of that week and I specifically asked have it at the supplier overnight and paid for it. I get told by TCG in CPT that the item was sent as normal and not overnight...I then called TCG in Mosselbay and spoke to the manager who gave me the initial R85 price and said it would be overnight. The manager apologised and said they would have it first thing the morning at the supplier i.e. opening time and yet it got their late morning. Since I only got the item to the supplier a day later I had to push to get it back by Friday, only later during the day I could collect and had to quickly arrange with TCG which they managed to do but they missed a critical step and that was to inform the supplier and driver of the item that needed collection. To clarify, TCG usually contacts the collection point for volumetric info, in this case they didnt, nor did they inform the driver of the size and it was simply collected. Since it was collected Friday, I would have to collect it at the depot in George but needed to pay in Mosselbay for it first. I asked what time they close and was told 1pm on Saturday. I get to the kiosk to pay and the same person turns the open sign over to closed almost in my face, this was 11am...I stood my ground and was "helped" seeming begrudgingly by the same person who gave me lip who seemed to be at odds with the manager (the one at that time) that assisted me with initial arrangements. Expecting to pay another R100 you can imagine my shock when I get told its about R250, when I queried it I was simply told, this is the box they received it in. I proceed explaining I didnt ask for a box this large, nor asked the supplier or them or anyone to put it into one. Also why didnt they verify with me if the new price is acceptable...so left with no choice I pay it and leave, getting no receipt because their system is also down...joy... Heading to George to collect, about 40 or 50km there and another back I get to the depot at 12:00 and just in time too apparently as I was told they just about to close...what happened to 1pm? Recently I had a similar situation where I was again told R85 and when I go to collect its all of a sudden R140...So again I ask why when it was quoted and they themselves arranged with the supplier, got dimensions as I was told by the supplier they were in contact with TCG. While I am questioning and getting irritated with silly excuses the person says that it looks like R120 now...and I still don't understand and am told that CPT measures the bag...? I didnt understand and said but measure the box in the back...at this point im highly annoyed but only after my suggestion and measuring I get told that it is R85... Even though this person apologised, I feel the need to stress this behaviour is very unprofessional and unacceptable. You can't provide the client with a price or not inform them of a price change and then if they accept the revised price only can you accept the transaction. One can only blame COVID19 so many times and for so many things until it becomes a way to hide your own shortcomings... Despite this I would like to continue using TCG and I would like to give them a 5 star someday. This review does not reflect TCG but only my experience in this particular area.
0 replies
65 months ago
Shame on you!
I have several experiences with Vodacom over the years and usually don't have issue, however recent experiences have annoyed me enough to post about it. So about the beginning of last year a Vodacom representative calls a family member of mine, who is not tech savvy or savvy with much of any contracts of the sort and steam roles her with a contract for a Mobile Wifi Router. The family member explicitly says she is not interested and was promptly cut off or disconnected from the call. A few days later a parcel is delivered and even though she refused to accept the courier tells her that she has to and can return it via "the correct procedure" She asks me about it and I suggested she return it as is, unopened and as is, as this item/device is of no use or benefit to her. She proceeds to contact Vodacom several times, with either calls being dropped or no assistance being provided. As she has only 7 days to return the item, according to her understanding, she decided to mail it back to the sender address on the package information. She accepts that as done and doesn't give much further thought to it. Fast forward to present time, after being notified of an upgrade on her contract, she discovered an number on her account not hers or one she isn't aware of. The Vodacom representative informs her during the conversation that the number is allocated to this device she sent back. She explains it was sent back but found no joy from this person and so after contacting me, I assisted with reaching out to Vodacom to explain the circumstances. At this point Vodacoms rep, has informed me that she is unsure what can be done and that no credit can be provided since they at Vodacom did not receive the parcel. Even though the client still has the original tracking info, according to Vodacom the item had to be collected by their own courier or it had to be couriered back to them. So now I ask, how should older or people less "versed" in these kinds of matters address these kinds of situations. When they call the provider several times, go through call centre prompts, get cut off, by a bad system or mismanaged one with what appears to be incompetent personnel. Added on top of that, the person didn't want the item, then has to get the item back within a week to the supplier on their own dime i.e. with courier charges that they probably will never be reimbursed for. The client ends up spending money on a local postal service to return to the sender address the unopened item and yet still was billed need R200/month. The client didn't realise this because it was going off her spouses bank account who also is not savvy with these things and never queried it. This whole situation would have been avoided if the sales rep simply listened to the client in the first place. If Vodacom really cares about their customers, they should take more time to assist and protect said customers instead of overwhelming them with deals that are not needed or wanted and ultimately taking advantage of their ignorance and lack of knowledge all while the customer says they not interested.
168 replies
67 months ago
Potential, lets see...
This was my first time making use of Bykski.co.za and though their online portal database was not updated, they admitted the error and refunded me the same day. I am grateful and expect nothing less, I also appreciated that they offered to contact me if they can source the particular item which seems end of life or hard to find. I would use them again in the future and hopefully then transactions are more smooth.
53 replies
67 months ago
Amazing, Amazon
I have bought some items from Amazon.com and they are usually a solid bet. Living in South Africa makes that we struggle to get many items here that countries like the US find easily and are common place. That being said I ordered a computer motherboard from Amazon and within 30 days I requested a return, which they agreed to. Initially I was sceptical because it was an international postage and then returning it would probably have cost me a fortune. Turns out I did have to a pay a fortune to get it back to Amazon in the US, but what really impressed me was that they paid me back the item including the fees to get it back to them. This was really incredible service and I would highly recommend them. I would like to stress though, take advantage of their customer chat and save all correspondence to ensure always you have your facts right.
0 replies
67 months ago
Decent but can and should be better
This was my first time visiting the botanical garden and I honestly did not know what to expect from it. That being said its was pleasant enough and staff seemed nice if not somewhat indifferent. The area seemed rather tidy, clean and even during lockdown, albeit level 2, the staff were doing there part and keeping the grass trimmed, tidy and watered. The trail (for hiking) was something I did not get to do but already noticed just from the start area near the waterfall that the area seems to be used for every persons graffiti and scribbles, which I am very much against, that and the rubbish left all over... We had lunch and lunch was good, pricing was fair and the portion was decent, however waiting time was long and staff did not make the effort to communicate any backlog or insufficient staff, be it because of COVID19 or other, which is very unprofessional regardless. While there is little to do about this, I do feel the need to mention this as I would many other places, but that is the dress code, which there isn't. The gardens are a place children go and yet there were woman so scantly clad that it left nothing for the imagination. I am no prude, but there is a time and place for everything, clearly some people don't know the difference between a normal public area and a nudist beach. There should be a policy to prevent entry for such persons and should be enforced by staff! I am a critique and some may call me a snob, but this doesn't bother me, I believe I have standards and I am uncompromising in them, simple, the end.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
4 (30.76923076923077%)
3 Star
4 (30.76923076923077%)
2 Star
0 (0%)
1 Star
5 (38.46153846153846%)