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Andreas Simon (Andre) du Toit
Active since Aug 2020
17
Reviews
0
Industries
Reviews
17 reviews3 months ago
Unanswered promises on falty sealent product
We bought four 20 litre pavers to seal our stones. The work was done by a person appointed by Lekker Rubber. Unfortunately, the product, according to one of the owners, was faulty and it did not dry, but remained sticky. This caused dust to end up on the paving and stones and spoil everything. My negotiations with a person called Dean are full of promises, but no action accompanied by the promises. Two of the four drums were dropped off at our residence. I don't know if he hopes we will just stop asking to fix things. The financial loss for us is quite large, as we are pensioners Trust that HelloPeter can help with the situation.
0 replies
24 months ago
Super Sonic super ********
Super Sonic owes me money due to a mistake they made. Phone call after phone call and E-mail after Email did not resolve the issue. We visit their main branch ans spoke to a lady by the name of Crescentia. She made a promise to resolve our issue the same day. This was in February 2024. To date...Nothing. See the Email below Super Crescentia, We had a bilateral conversation with you on Thursday, 15th February at your office. The discussion was the cancellation of the LTE line and the move to Fiber. Super Sonic failed to cancel the LTE line For several months we have been billed for the LTE line that was cancelled and the money was deducted from our account via debit order. Several conversations with Super Sonic resulted in no action and after a Hello peter post, they reacted half hartley. You made a promise that you will personally rectify this issue and assure us that the outstanding monies will be refunded in the week of the 19th February. To date we have received no communication from your office. We await your feedback within two (2) working days. Regards. A.S. du Toit. ID 570#######087
53 replies
27 months ago
SuperSonic No interset to rectify over payment
AS. du Toit ID 5703095121087 In early 2022, Supersonic installed LTE broadband service at our residence. Due to load shedding we had no connection for several hours a day, towers went down with no battery backup. After contacting one of the call center agents the decision was made to cancel the LTE line and move to the fiber option. This person helped us and said that he would arrange for the LTE to be cancelled. The fiber installation was done with satisfaction from our side The problem we are now experiencing is that we are still paying for the LTE line as it has been canceled and the router is being removed from our residence by a contractor, Fulufelo No 072*******98. After several phone conversations with Supersonic, the problem still hasn't been resolved. Apparently they need to check if the router is in the storage room and only then will they refund our over payment. It is as if there is no real interest on their part to rectify the matter.
58 replies
40 months ago
No internet no solution
We are without internet for more than 3 days. On phoning them, the staff are friendly with the exception of one experience. They keep on telling me that the towers are down and that they have escalated to MTN. No solution is offered and every time they put me on hold, the phone cuts out. We have a Tp link. Is there any person at Supersonic to assist me. Thank you
0 replies
42 months ago
Notes at the shelf misleading and ambiguous
I did shopping at Makro, Alberton on 16/11/2022. I had an encounter, which I find as a regular customer, unsatisfactory. The two notes at the Coffee shelf indicate that the “Jacobs Kronung and Gold Coffee, any two for R215,00 “ I wanted to buy two, Decaf, containers. At the till I was informed that Decaf is excluded from this offer. The Supervisor wanted to show me the brochure as advertised. This brochure was not displayed in the store at the shelf. I find these notes at the shelf misleading and ambiguous. It does not anywhere, on any display at the shelf states the Decaf as being excluded. The supervisor, to me as a customer, was not helpful at all and at one point I felt the she was taunting me. I warned her not to do so. I request Makro to respond please
132 replies
42 months ago
Unacceptable reason for declining claim
On 18/09/2022, a Sunday morning we discovered that our geyser fitted outside the house was leaking very badly. Water was pouring down the casing. This was discovered at 08:00 in the morning. I called out a plumber company that responded immediately. They replaced the geyser with exactly the same make and model. On contacting our insurance company, Santam Insurance on behalf of ABSA Bank , the claim was declined with the following comment ..” Good day Mr du Toit, 00346356*002*012 Mrs Du Toit C – Geyser claim – wait for insurer final decision and Letter The correct process was not follow – The Geyser was under warranty – and need to be replace with the same company Kwikot. According to their records, the faulty geyser was still under warranty My reasoning is as follow: 1. I had to search who installed the previous geyser. 2. Wait for an extended period of time for them to negotiate with the company Kwikot 3. I feel that the previous plumbers, JJ Plumbers work for the insurance and the insurance must follow this up. To date I have not received any writing from the insurance, only a telephonic conversation of informing me that the claim will not be paid. I find the reasons for the decline not acceptable
132 replies
57 months ago
Bad outcome
We have purchased a Microwave oven online. After a few months, we noticed that the turntable is not working. Due to the dark glass of the door, it was only noticed late. We were requested to take the microwave oven to a repair shop in either Randburg or morningside. I declined due to the weight of the microwave and the distance/traffic to travel. It was then courier by Samsung to Randburg. I received a call from the technicians that the fault is not under warranty and I have to pay in the excess of R900. for repairs. I have declined this and was informed that I must pay for the courier to return the microwave. My defence is that i have received NO information prior of the conditions of the warranty. Also due to the darkness of the glass, this might have been faulty from the beginning. Please advice as to the progress on this
106 replies
60 months ago
Credit Card Application declined by a point system??
I am a Pensioner and receive two different pensions. After deductions it amounts to R36 000, 00+. My house is paid for and I have no debt. Only the monthly "running" expenses'. this amount's to approx. one third of my monthly income in a worst case scenario. I have applies via phone for a credit card, with the limit amount. It was also mentioned that an amount of R100,000.00 (Hundred Thousand) will be deposited into the credit card. I want to benefit from the EBucks arrangement. My request was declined and I was offered a Cheque Account with an over draught facility or a savings account. Why a Cheque Account with an over draught and no Credit card ??
53 replies
66 months ago
Slow in responding to house visit
I contacted Metro Fibre for information regards obtaining their service. Charlene responded speedely. The person that must visit our property the investigate our needs has NOT responded. What are the issues here??
56 replies
66 months ago
Internet service poor
We are using Cell C via the Metro Fibre Network. The service is slow at times when needed. I have reported this twice to Cell C on their support @cfibre "Support, I have the following router installed,TG789vac v2, Techni Color Router. Address 7 Algoa Bay, Elandshaven, Alberton North The reception is very poor and intermittent at times. Please investigate and support." No reply received.
56 replies
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3 Star
1 (5.882352941176471%)
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4 (23.529411764705884%)
1 Star
12 (70.58823529411765%)