HS
Hein S
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews5 months ago
Recurring billing issue - poor customer feedback and support
Billing issue sees my lines suspended every month for the last 3 months when their payment system fails. Slow and poor customer support to resolve it, yet it recurs monthly.
0 replies
7 months ago
Poor delivery coordination and delays
Great service in the store - terrible after-sales coordination for delivery. Delayed our delivery without telling us. I called the warehouse and was told they could not reach us, and perhaps we had blocked their number. I checked and confirmed no missed call from them and no blocked number. They tried to imply that we were to blame for the delay by not being contactable - this is poor customer service.
212 replies
8 months ago
Great service, friendly technician, good communication and prompt activation
Great service, friendly technician, good communication and prompt activation. I would recommend MetroFibre based on this activation experience.
53 replies
30 months ago
Excellent customer service
Excellent, proactive and tailored customer experience. They really do go the extra mile. Moved over from Afrihost and have not been disappointed. My line has not been down in 2 years, despite upstream challenges. Would recommend them highly.
131 replies
56 months ago
Significant delays, poor service
I ordered last Tuesday.received an email on Thursday saying the item has shipped. Called on Sunday and again on Monday - with promises that I'll be called back and that the order would be delivered on Tuesday. It's now Thursday and I don't know where my order is. No one called.
53 replies
85 months ago
Excellent service and customer care
I ordered shoes online and it arrived two days later - perfect service. I then realised that I had ordered the incorrect size (totally my fault) and asked if they could assist with exchanging it. Charmaine went out of her way to make it work and within 2 days, I had the correct size shoes and the original order was returned to them. The staff were helpful and solution driven - great service and customer care.
0 replies
88 months ago
Unauthorised subscriptions continue even after instruction to cancel
Logged a billing query to terminate an unauthorised 'Entertainment' subscription that I never signed up for and get credit for the same. Received a slow response that said the issue is being resolved and my ticket has been closed. Two months on and the unsolicited billing continues. They really seem to try to make it impossible to get any kind of meaningful support.
210 replies
93 months ago
Sign up on a well priced package only to receive a major price increase a few months later
I signed up with Web home Fibre just a few months ago - they provided the best priced packages. Now that its been running a few months they just raised the monthly package fee by more than 10%. That's more than their competitors were offering at that time and amounts to false advertising.
53 replies
93 months ago
Sent from pillar to post only to miss flight
I booked a flight for my employee. He arrived early enough (and without check-in luggage) to just check in at the self-service machine. When he did so, the machine told him to go to the ticket counter for assistance, which he did. Once there (after queuing for some time) he was told to go directly to the check-in counter. He stood in the queue for around 30 minutes (without any boarding call announcements being made form the check-in counter personnel), and when he got to the front of the queue, he was told that he was too late to check in. He tried to get onto another flight but was told he needed to pay full fare. I called and reported to Lorraine but was told unsympathetically that he was simply too late.
0 replies
111 months ago
Telkom bully tactics after failure to comply with instruction to close account
<p>I closed my Telkom phone account in-store during May 2016, with the required 30 days notice. I then cancelled the debit order the following month - just to be sure. Telkom continued to bill me and has since passed me onto one debt collector after the other. Every time, I send them all the details and email trails, just to be contacted by a new collector a few weeks later. I have just spoken to the fourth debt collector. </p> <p> </p> <p>The irony is that they are pursuing me for a few hundred rands only, while I have another account that brings them R 999pm. Biting the hand that feeds you? </p>
56 replies
Review Distribution
5 Star
3 (21.428571428571427%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (21.428571428571427%)
1 Star
8 (57.142857142857146%)