SR
Shaun R
Active since Jun 2009
24
Reviews
0
Industries
Reviews
24 reviews5 months ago
Secure chat is complete ****
Secure chat is complete ****... all I wanted to do was notify FNB I am travelling. It should take two minutes. Instead you input all the information and then they expect you to wait for some agent to confirm the same details and if you miss said agent by a minute they cut you off. How can something so simple be so complicated. I am also unable to use my credit card to buy airtickets which I why I got it in the first place and now one can tell me why. And it turns out, to order an easy account card you can only order said cards in the brach.. so what's the point of an app and why not say so when trying to order the thing on said app?
53 replies
12 months ago
Answer your phones and fix your processes Fastway
Im usually impressed with Fastway but their WhatsApp chatbot is a complete waste of time. Its not particularly easy to got through to any of the couriers either... if no one is going to answer their phone, why advertise on the website that you can get in touch directly with them. This is also after they failed to deliver the package yesterday even though I was home all day. I have now waited all day today and doesnt appear to be much hope for its arrival today...
0 replies
12 months ago
Time to sort out your whatsapps and contact processes FastWay
Im usually impressed with Fastway but their WhatsApp chatbot is a complete waste of time. Its not particularly easy to got through to any of the couriers either... if no one is going to answer their phone, why advertise on the website that you can get in touch directly with them.
0 replies
12 months ago
Excellent service
Big shout out to Jamoul from the ticket services desk at O.R Tambo... very professional and got us sorted out when we wanted to change our tickets after a flight delay made life difficult.
0 replies
32 months ago
Overpriced and pathetic customer service as "chat" is the only means of access?
Very irritated with WebAfrica they have been overcharging me for months compared to other service providers for the same service. You would think it would be easy to cancel an account but no, I spend an hour on a chat with them trying to keep me as a customer only to find out when I say again I am not interested that there is no phone number or no email address to cancel and I have to log on to another chat on Monday. ******* customer service.
0 replies
43 months ago
Great service from Mega Mica Eastgate paint.
Great service from the paint section at Mega Mica Eastgate. Needed a specialist roller quite urgently, phoned the guys up but they were out of stock. Five minutes later a call back to say they had one. Can't remember the chap's name, I think it was Noah or Moses, but really appreciate the effort. The guys at the garden section were pretty helpful too.
0 replies
43 months ago
Honda Sandton should be avoided.
Pretty surprised at what a rip-off these guys are. Our Honda BR-V has had a rattle on the left-hand side front since we bought it. We asked the guys at Honda (Motus) Sandton to check it out when it was in for a service. They phoned my wife and said they had found the rattle and it was just under a grand to fix. They literally put two blobs of silicone behind the license plate holder. I could have done that for R30. Here's the kicker, it wasn't the license plate causing the rattle as its still there. Waste of time and money. Pretty sure they also scratched my Honda ballade during its service but can't be sure as I only noticed it once I was home. Their drop-off also took an hour with no real system in place. We definitely won't be going back to those charlatans and pretty unimpressed with Honda in general. Had them all my life but won't be buying another one.
133 replies
58 months ago
Wonderful service from the Citizen
Wonderful assistance from Betsie and Cebrina that assisted with advertising my fathers estate. Very professional and exceptionally helpful. Thank you ladies!
0 replies
58 months ago
Ridiculous after sales service by Samsung
Very unimpressed with Samsung. I ordered a monitor online and once using it found it to by unsuitable so I sent it back. What was supposed to be a 3day process has taken over a month and I have still received no refund or confirmation of what is happening. It’s not that difficult, the monitor was sent back in the same packaging and condition I received it.
212 replies
71 months ago
Great service
Really impressed with RDS. Both times I have been the staff has been very professional. Chelleese Van Niekerk from their finance was also exceptionally helpful. The only reason its not a five star rating is they do still battle to keep to times and waiting is almost a given (though I have noticed this is something all medical facilities have to deal with so its by no means uncommon or that they are any worse than others). Great job RDS.
0 replies
Review Distribution
5 Star
12 (50%)
4 Star
2 (8.333333333333334%)
3 Star
1 (4.166666666666667%)
2 Star
2 (8.333333333333334%)
1 Star
7 (29.166666666666668%)