DC
Danielle C
Active since Aug 2020
11
Reviews
0
Industries
Reviews
11 reviews35 months ago
ABSOLUTELY SHOCKING SERVICE FROM TOP-RANKED BANK
How did FNB end up as the top ranked bank in SA for quality of customer services and trust? This is a joke. As a client of FNB for many years their customer service is absolutely non-existent. I have a credit card with FNB and have been paying a policy called customer top up protection for many years with their FNB Life Claims division. This policy entitles me to claim if I am to lose my income. Well I have lost my income and am now trying to claim from this policy. FNB made sure they deduct my premiums monthly but now that I have submitted a claim against this policy I am being ignored. How on earth can a claim be processed for over a year? I have submitted this claim in June 2022 with FNB Life and it is still outstanding. If FNB is not prepared to honor this policy then ensure that all premiums I have paid all these years are reimbursed to me so I can pay my credit card debt. I urge all those who are with FNB to think twice before taking out a policy on your credit card in the hopes that it will assist when you cannot pay your credit card debt. As for those who already have this policy I urge you to read my review. Absolutely shocking that a claim can be outstanding for over a year. I have never experienced anything like this from a bank that is ranked as top for customer service.
53 replies
43 months ago
UNAUTHORIZED DEDUCTIONS AND APPALLING SERVICE
Unfortunately I'm forced to give one star, if I could I wouldn't give any stars to this company. I am so tired of the constant bad service a customer like me has to endure. I have sent Tracker numerous emails requesting them to cancel my debit order on their side so I can just pay via EFT. I have paid via EFT but they insist on putting through a debit order which was canceled by me on my bank account. I don't appreciate companies stealing from me, taking money without my authorization especially after I have communicated numerous times to them about this. The latest is that a debit order went through my account and now my bank account is in deficit which is going to cause transactions to be returned as unpaid as well as the bank charges going through my account. Tracker Connect I request you fix this or I'm taking further action. I have all the emails showing that I have communicated ad nauseum about this issue and was completely ignored. Tracker Connect has now gone too far. And the worst thing is that I have already paid you via EFT. I have done so for the past few months since requesting this debit order to be cancelled and yet you continue to put through unauthorized debits on my account.
530 replies
43 months ago
Shocking bad service continues
If this site allowed me to give this company no stars, I would do so. It has been nearly two months since my last review of Debtline and still no improvement in my situation, if anything it has deteriorated. The lady who responded to my initial review Ms Shaheeda Salie contacted via email the day I posted the review. I only managed to talk to her a few days later but on the telephone call she explained that learning that I had lost my income, the staff should have requested a 17.3 (change in circumstances) with my creditors. Instead Debtline allowed 3 months to pass in which nothing was done on my behalf. Ms Salie assured me that she would put in the request for 17.3 but said she was not sure if the creditors would accept it as it was way past 3 months already. Two weeks later I called Debtline to enquire whether the 17.3 was in fact sent through to my creditors and it was not. I tried to contact Ms Salie on numerous ocassions but she was either in training or busy on calls and never returned my call. I have since then communicated that I will lodge a complaint with the NCR regarding the shocking assistance I have received.On 19 August 2002 I had to personally contact Consumer Friend and forward the 17.3 request to one of my creditors as they said they had not received any documentation from Debtline. I had to do Debtline's work for them too. On 12 September I sent an email to the NCR regarding Debtline. It now turns out that one of my creditors are contacting me demanding that I pay them as according to their records I am no longer under debt review. To date I have not received any communication from Debtline stating that I am no longer under their program. Also to date I have not received any feedback from Ms Shaheeda Salie regarding my status and the 17.3 request. I urge the public to take note of my situation. I was unable to pay my monthly installments with Debtline due to my loss of income and hence the bad treatment I have received. Pleae do not make the same mistake I have made. This review is here to educate the public in making sound decisions when dealing with any companies who claim they are able to assist you in getting rid of your debt. Unfortunately, I am now in a worse position than before.
0 replies
45 months ago
OVERALL BAD EXPERIENCE
I thought that all these debt specialists are there to assist in getting you out of debt. However here is my story. I paid one month of the negotiated premium and then lost all income because unfortunately I cannot foresee the future. Sent emails to Debtline explaining I cannot pay and received back bad responses from their consultants. Then I contacted them explaining the situation they don't give a chance to talk as they talk over you and in a condescending manner. Now you would think I intentionally lost my job as their attitudes would indicate because the attitude is that they are doing you a favour. I tried getting hold of my debt counsellor who was supposed to assist me with any issues and found out she had left the company, no debt counsellor was assigned to my account. No one communicated that with me. I also always get a call from a different person and they don't identify themselves on the telephone so that they can be rude to you. No matter a person's circumstances if you are a company who promises to put your customer first then you do so. Behaving in a bad manner by being rude on the telephone because you are unable to pay your monthly premiums is inexcusable. I always paid my debt on time and had an excellent credit record unfortunately things happen in life that you have no control over. THIS DOES NOT GIVE ANY DEBTLINE CONSULTANT THE RIGHT TO TREAT THEIR CUSTOMERS WITH DISRESPECT. One of your values is that you are passionate about helping people unfortunately that remains to be seen.
207 replies
50 months ago
Bad product but excellent service delivered
Kudos goes out to Superstar Stoneridge. I bought chicken on 16 March 2022. However the chicken had expired. I took it back the next day. The store manager and butcher were very apologetic. Not only did they replace the chicken but they gave me my money back. Thanks for the good service. Much appreciated.
0 replies
59 months ago
Unprofessional and unethical law firm
I have looked through many reviews on hellopeter on law firms and I have come to the conclusion that many law firms are a law unto themselves. Martin Vermaak Attorneys are no different in this regard. I have to come know this law firm as they handled my divorce on behalf of my late ex husband. They are also the executors of a trust my ex husband set up for my 3 children. Sad to say my dealings with this firm has been nothing but unprofessional. Since my divorce which went through in December 2018, to date Martin Vermaak Attorneys have not transferred the property to the trust fund with the result that I am being harassed by the City of Johannesburg for an outstanding utilities bill of over R19000.00. My communication to Anja Griesel who is an attorney at Martin Vermaak, regarding this matter has gone unanswered and has been ignored completely. Appointed attorneys for City of Johannesburg have been ignored as well. This situation has gone on for over a year. I have communicated to Anja Griesel on numerous occasions regarding my children and that money is needed for monthly maintenance and my son who is completing his matric this year wishes to study further. After many messages that I have left with the receptionist as well as many numerous emails spanning over a few months, finally I received replies to my emails from Anja Griesel telling me that they cannot commit to any university tuition for any of my children. As for the maintenance issue that was not even addressed. I was told that they cannot do anything at all at this time. Bear in mind that my ex husband passed away in July 2019, Martin Vermaak is quite aware that there are minor children who are beneficiaries of this trust and who depend on this money for survival. Two years have gone by and said property that has been unoccupied for two years with household contents still in there. It didn't take long for a few thugs to try and break into the property, luckily it was a failed attempt (bear in mind that none of the household contents are insured and all this belongs to my children which forms part of the late estate), if the thugs did manage to break in all of the contents would have been lost with no means of recovery. Anja Griesel of Martin Vermaak has been prolonging everything, ignoring me at every turn by not responding to any of my communication, in the meantime funds will soon be finished on my side meaning that I along with my children will be out on the street as I only have a part time job and the pandemic has not made things any better. Children whose deceased father left a trust for them so they can be taken care will soon be begging on the street for food without a roof over their heads while Martin Vermaak has been taking their monthly fees from that trust account for 'managing' it. To date they have not been in contact with me regarding the welfare of my children or their future. It seems like Martin Vermaak will determine whether my children have a future or not because as we all know you need tertiary education in this country if you wish to have a better future. Unfortunately it will not be long before I cannot take care of my children any longer. I urge the public to think carefully before acquiring the services of this law firm. If anyone is considering to have their late estate handled by this law firm, I'm sorry to say but your family will suffer at the end while Martin Vermaak Attorneys 'manage' your trust account.
0 replies
61 months ago
Absolutely appalling service!!!
on 2nd April 2021, I tried to contact Rain. Spent 50 minutes holding on and being transferred from one department to another but I keep finding myself at the main menu. All I wanted to do was sort out payment but none of the so-called "efficient" staff could help me. What a bunch of pathetic employees. Its just a matter of transferring me from one department to another and then holding on the line for at least 15 minutes at a time.
53 replies
67 months ago
COMPLAINTS HAVE GONE UNNOTICED
I urge people out there not to do business with Capital Legacy. I have been with this company for over six years and the way they have treated me in the last six months is absolutely shocking. Since my last complaint on Hello Peter all I received is a call from their cancellations department assuring my any outstanding monies will be paid in the next day. I was also urged To remove my complaint from the Hello Peter website. To date no money has been refunded to me, money which was an unauthorized deduction from my account deducted over a month ago. I keep getting asured that I will be refunded yet I have received no refund. I urge anyone contemplating in doing business with this company to think twice. This matter is by no means over as I will be lodging a formal complaint with the ombudsman for insurance. it is appalling to be treated in this manner.
53 replies
67 months ago
UNAUTHORISED POLICY DEDUCTIONS -NO REFUND
Since my review of Capital Legacy the only action that was taken was that my policy was cancelled. No apologies have been forthcoming and no remedies given on how they will correct their processes going forward. It has been 30 days and I am still waiting on my refund. When I queried this with the relevant people I was told to cancel it with my bank yet I received a letter acknowledging my cancellation and stating that I would be refunded accordingly. What a joke. I have no regrets canceling my policy but I will take further action because I have NOT been refunded and it is now more than 30 days.
106 replies
68 months ago
UNAUTHORIZED POLICY DEDUCTIONS
Since March 2020, I tried to cancel my policy with Capital Legacy but they just refuse to cancel it. They sent a consultant named Paul to see me and revised my policy. I then agreed to keep the policy based on the changes. However the changes were never made and Capital Legacy just continued to deduct the money from my account. I then called their offices to cancel the policy. They assured me it will cancelled however to date the policy has still not been cancelled. In July 2020 I then cancelled my debit order with the bank and suddenly Capital Legacy contacted me to let me know that the debit order didnt go through. Once again I communicated to Natasha Thysse the complaints manager and another employee Theresa Carlisle to cancel my policy which of course has fallen on deaf ears. Capital Legacy had the audacity to debit me for two payments. If the complaints manager ignores my emails then who else does one complain to? This company is a joke. CAPITAL LEGACY ARE STEALING MONEY FROM PEOPLE AND THEY ARE NOT EVEN ASHAMED OF IT.
106 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (90.9090909090909%)