AB
Ancolet B
Active since Aug 2020
43
Reviews
0
Industries
Reviews
43 reviews3 months ago
Checkers 60/60 Service Delays
I have raised this concern numerous times, yet no one has had the decency to respond to my emails. Your service promise is delivery within 60 minutes, but this is no longer being met. Orders consistently take 2 hours or more, which defeats the purpose of the 60/60 commitment. For example, today I placed a small order (only 3 items) at 08:56. Shopping had not even started, as I’m typing this email. Delivery promise showed 11:00 with an ETA of 10:50 – almost 2 hours later. This is unacceptable. Each time I send an email, only then does movement suddenly happen on my order. Order number: 186401721 This is very poor service, and I expect a clear explanation as to why the 60-minute delivery promise is not being honoured, as well as what corrective action will be taken.
0 replies
4 months ago
Takealot Business – Missing Item, Incorrect Item, and Poor Service
I switched from normal Takealot to Takealot Business, and since then I’ve had nothing but problems. • 24 Nov – I emailed Takealot Business about my order. Several products arrived, but one item was missing. I attached screenshots of the order and a photo of the missing item. • 27 Nov – Liso emailed asking if I received an incorrect product. I confirmed yes and sent photos of the wrong product (still sealed). • 1 Dec – A delivery driver came to my premises asking what the issue was, saying money would be deducted from him. This is unacceptable — the error is clearly not the driver’s fault but the packing process. I again sent photos of the missing and incorrect items, cc’ing Marlise Bosman. • 2 Dec – Aden emailed saying a return was logged, but it was logged against the item I never received. What am I supposed to return if I don’t have it? I clarified again, with photos, and asked them not to send a driver unnecessarily. No response. • 3 Dec – I received SMS notifications that a return would be collected; despite repeatedly explaining I have nothing to return. I cc’d Marlise again, with photos, but still no answer. Issues: 1. Missing product never delivered. 2. Incorrect product received. 3. Return logged incorrectly for the missing item. 4. Delivery driver unfairly blamed. 5. No proper response despite multiple emails and attachments. Request: I want this resolved by someone who actually reads the emails and understands the problem. Please deliver or credit the missing product, collect the incorrect product properly, and stop blaming drivers for packing errors.
0 replies
5 months ago
Urgent Follow-Up on Return Request – Xiaomi TV Box
Subject: Urgent Follow-Up on Return Request – Xiaomi TV Box order nr 192229775 Dear Syntech Team, I hope this message finds you well. On 3 November, I emailed Takealoreturns@syntech as instructed on your website regarding a return. My message stated: “I would like to return the Xiaomi TV Box I recently purchased. I installed it on my TV, but unfortunately discovered that it does not support DSTV Stream, which is essential for my viewing needs. You are welcome to suggest a TV Box that will support DSTV Stream. As soon as I realized this, I disconnected the device and repacked it carefully. It was not used beyond the initial setup and remains in its original packaging.” I received a response advising me to update the device and try again. I rep**** that I am not technically inclined and would prefer to return the item. I was then informed that the return falls within the 30-day return window and that Takealot would contact me. However, I have yet to receive any communication from them. Since then, I have followed up multiple times: • 5 November – I emailed again for feedback and was told a follow-up with Takealot had been made. • 7 November – I followed up again and was informed that Takealot had still not responded, but another follow-up was sent. • 10 November – I emailed once more and received the same response: another follow-up was sent and Takealot would get back to me. • 11 November – I emailed Takealotreturns@syntech, Nicole R., and Liso F. I received confirmation from Syntech that the matter had been escalated. I also received an email from Ntombozuko S. confirming the escalation. Today is 13 November, and I still have not received any feedback or resolution. In both my personal capacity and on behalf of my company, I’ve placed numerous orders with Takealot over the years. I’ve also processed returns from time to time, and I’ve always had a smooth, professional experience. However, my recent interactions have left me wondering: is Takealot’s service slipping? I hope this is just an isolated incident. I truly value the service you provide and would appreciate any insight into what might be causing the delays or changes I’ve noticed. I would greatly appreciate your urgent assistance in finalizing this return. Please let me know how to proceed or whom I can contact directly to expedite the process.
0 replies
5 months ago
Very poor service, communication or resolution
I am writing to express our company's deep frustration regarding the handling of a proposed 24-month service agreement for the supply and maintenance of sanitary bins. Timeline of Events: • 4 August 2025: Silviya Solomon from our company requested a proposal contract from Sales Consultant Carmelita Bailey. • 26 August 2025: Silviya followed up, asking Carmelita to prepare and finalize the agreement for a service start date of 1 November 2025. Carmelita confirmed she would do so. • 15 September 2025: The service agreement was signed by both our Financial Manager and Carmelita, confirming the start date of 1 November 2025. However, no contract number was ever issued. • 27 October 2025: Silviya emailed Carmelita again to ask when the bins would be delivered, as no feedback had been received. • 30 October 2025: Carmelita responded, confirming the service would initiate on 1 November, but stated delivery would occur sometime in November and that she would check with the team. This raises a serious concern: How can the service begin without the bins being delivered? • 7 November 2025: Silviya called Rentokil and spoke to Michael Pieterse, who could not locate the contract and mentioned that Carmelita had moved to another department. He sent an email to Carmelita, Thabiet Alexander, and Anathi Meleni, requesting feedback and issued ticket number 476788. • 11 November 2025: As of today, no feedback has been received and no bins have been delivered. Concerns: • Lack of communication and follow-through from your team. • No contract number issued despite signed agreement. • Service start date passed with no delivery or implementation. • No accountability or resolution despite multiple follow-ups. Our Question: Does Rentokil value our business, or is this indicative of a broader issue with service delivery and customer care? We sincerely hope someone from Rentokil will take ownership of this matter and provide immediate feedback and resolution.
142 replies
6 months ago
Very poor service
I placed an online order and urgently need the invoice, but despite emailing on Monday 6 October, submitting a form through your website, and calling—only to be disconnected after a failed transfer—I’ve received no response, and attempts to print the invoice result in blank pages; could someone please send it to me as soon as possible for business purposes.
53 replies
9 months ago
Friendly and Helpful!
I would like to thank Zac (manager) and Saskia (waitress) at Silver Spur for their friendly assistance regarding claiming loyalty vouchers. Trying over and over again and sorting out the problem.
0 replies
10 months ago
Urgent Assistance Required – TV License Payment and Lack of Response
I’m writing to express my concern regarding the lack of response to my email, which was sent on June 25, 2025. In that communication, I shared our updated business contact details and requested a copy of our latest statement so we could settle our TV license payment. Unfortunately, despite our effort to ensure timely payment, we have yet to receive any feedback. It is troubling that communication from our side is ignored, yet non-payment on our part could lead to immediate penalties. Could someone please urgently assist us so that we can fulfill our payment obligations without further delay? TV license nr 101295046 - The George & Annie Starck Homes.
0 replies
14 months ago
**** or not?
My Sanlam Wealth bonus must be paid out for the first time. When the credit card was “sold” to me, the person briefly spoke about it, but no details. After investigating a bit, I realized they should have asked me when I wanted this paid and also taken my banking details, however, they never did. I phoned, but the lady on the phone said she could not assist, I must send an email advising them when I want it and attach my banking details. I’ve done so, it took forever to get an answer. Eventually, I got an e-mail, and they requested my banking details once again and I sent it again. On the 30th of Jan, I got an e-mail saying they usually pay January/February, but if it is not paid by the end of the first week in February, I should enquire again. I enquired at the end of the second week, I got an email on the 13th of February saying that there is a delay, but it will be in February. On the 14th of February, I got another email saying there was no specific date for the payment, and they apologized for the inconvenience. I am beginning to wonder if this is a ****, because this service to very bad. I don’t think one should “buy” into the promises of a Sanlam credit card or anything regarding RCS.
53 replies
14 months ago
**** or not?
My Sanlam Wealth bonus must be paid out for the first time. When the credit card was “sold” to me, the person briefly spoke about it, but no details. After investigating a bit, I realized they should have asked me when I wanted this paid and also taken my banking details, however, they never did. I phoned, but the lady on the phone said she could not assist, I must send an email advising them when I want it and attach my banking details. I’ve done so, it took forever to get an answer. Eventually, I got an e-mail, and they requested my banking details once again and I sent it again. On the 30th of Jan, I got an e-mail saying they usually pay January/February, but if it is not paid by the end of the first week in February, I should enquire again. I enquired at the end of the second week, I got an email on the 13th of February saying that there is a delay, but it will be in February. On the 14th of February, I got another email saying there was no specific date for the payment, and they apologized for the inconvenience. I am beginning to wonder if this is a ****, because this service to very bad. I don’t think one should “buy” into the promises of a Sanlam credit card or anything regarding RCS.
212 replies
17 months ago
VERY bad service.
I buy a lot from Takealot for our business. Order nr 164353790. Never had I had such bad service. My order should have arrived on Thursday, 7 November. Nothing came. I've e-mailed Friday morning, enquiring about the order's delivery time. I got no answer. I emailed again on Monday, 11 November, no reply on the email, just an sms saying that they tried to deliver, but couldn't - why not - I was sitting in my office, this was just after 9 yesterday morning. I've emailed again asking about this - no answer. I emailed again this morning - no answer, only to receive another sms 13:14 to say they tried to deliver but could not - why? Again I'm sitting in my office. I've emailed again, but still no answer to my emails!! - O and you cannot even phone Takealot.....
0 replies
Review Distribution
5 Star
1 (2.3255813953488373%)
4 Star
0 (0%)
3 Star
1 (2.3255813953488373%)
2 Star
0 (0%)
1 Star
41 (95.34883720930233%)