NM
Nompumelelo M
Active since Sep 2020
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
Follow-Up on Cash Out Payment Issue – Urgent Resolution Required
Dear Betway Team, I I am back here to follow up on the email sent last week regarding the cash out payment that was affected due to a system error on your platform. As outlined previously, the issue appears to have been caused by a malfunction or sabotage within your system, which prevented the successful processing of the cash out request. To date, I have not received any feedback or resolution on this matter. I would appreciate an urgent update on the investigation and the steps being taken to rectify the situation. This delay is not only inconvenient but also raises concerns about the reliability of the platform and the protection of user transactions. Please confirm: • The current status of the investigation • The expected timeline for resolution • Any compensation or corrective action being considered Regards Nompumelelo
53 replies
7 months ago
Urgent Complaint Regarding Cash Out System Failure
Dear Betway Support Team, I am writing to formally lodge a complaint regarding a recurring issue I experienced with your platform. On five separate occasions, I attempted to use the Cash Out feature, and each time the system failed to process my request. The feature either froze or became unresponsive, preventing me from securing my winnings. This is extremely frustrating and unfair. If the Cash Out option is offered, it should function reliably. It is unacceptable for the system to malfunction at such critical moments, especially when users are relying on it to manage their bets responsibly. I believe I am entitled to the cash out amount that was available at the time of my attempts. If this matter is not resolved promptly and fairly, I will have no choice but to escalate it further through the appropriate consumer protection channels. Please investigate this issue and advise on the next steps to ensure I receive the cash out I was denied. I look forward to your urgent response.
106 replies
26 months ago
Disgusting behaviour
Went to hificorp in cresta mall to enquire about their laptop contract deals and nobody was willing to assist . Everyone kept on shouting referring me from pillar to post. I requested to speak to the manager (Dingaane) and he also told me he doesn’t know what to do because he doesn’t deal with contracts and all the consultants that have the “Telkom logins” are unable to help .He just left standing there.Adelaide said she doesn’t want to assist because she doesn’t know how that system works yet she has the logins and Amukelani was the only one who was trying to get me to be assisted he even walked me to incredible connection to try and get someone to help but unfortunately they said both consultants doing contracts are off.I’m really disgusted with the service I got from that store as I took my time off work to come straight there and not get any assistance.
0 replies
38 months ago
Wrong order
I ordered a large meal from the randburg fountainblue fishaway using your App and I got a small meal with a large grilled fish instead of fried I have pictures and receipts I’m really annoyed and I want my money back thanks
0 replies
51 months ago
Poor customer service
I’m booked in here and one of the waitresses Helen(Naledi) told us “**** you “ when we asked about the amount on the bill coz weren’t sure about the buffet amount. One of her colleague Keletso tried to stop her she pushed her and walked away saying we’re stupid..if this is the kind of service you give to black people it’s really shocking and disgusting as paying customers to be treated like trash .. she got so dramatic that everyone in the restaurant had to look at us like piece of rubbish
0 replies
57 months ago
Poor customer service
I call the call center five times yesterday and the call is never answered then there’s an email that apparently we can use still still been four days since I’ve sent that email with no reply y’all have the ****test service on earth
0 replies
61 months ago
Refund
Can I please have my refund it’s been 35 days what more must I do coz you keep ignoring my posts here and emails.. can I have my money back
53 replies
61 months ago
Inconvenience
Hey can I please get assistance with my refund that that has been going on for over a month Inquiry ID –ZA196294835 I’m really irritated coz I need that money paid back into my account by today coz now my queries are being ignored.. y’all were quick to fetch your products but now I need to run after y’all for my money
265 replies
62 months ago
POOR CUSTOMER SERVICE
I went to Randburg Fnb branch to enquire about the card dispute I did on the app on the 23rd but I was disappointed about the lack of product knowledge from the consultant that assisted me (Mokgadi sebone) I don’t understand the part that I go to the branch for assistance then I’m told to call the call center whereas I took my money and time to go to the branch. Explained to the consultant that I needed a reference number for my dispute coz I’m not even sure if it went through he said he doesn’t know also and can’t check them called the card dispute department and spoke to a rude lady named Buhle Meya.. explained everything she answered me with “obviously you wouldn’t get a reference if you do a dispute on the app” I didn’t get the obvious part of all of this coz first of all I don’t work for Fnb.. I asked her about the turn around time for card disputes she said 40 days like wow
56 replies
63 months ago
Poor service
I’m so disappointed in the service I received from Ayanda Tsoaledi. I’ve been a member of iemas for more than two years now but the unprofessionalism of the consultants are really questionable. I would like to speak to his or her manager I’ve sent several emails with no response I even tried contacting Edward Madalana but everyone ignoring their mails it’s been a month wow I’m really disgusted
56 replies
Review Distribution
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1 Star
13 (100%)