JD
Jan D
Active since Sep 2020
27
Reviews
0
Industries
Reviews
27 reviews15 months ago
Great, affordable online bike shop
They are simply unbeatable in price. Every time I need something specific, and they stock it, it's the cheapest option. They've got some great deals, I bought a "grocery bike" from them that's been serving me fantastically for next to nothing. They're responsive when you contact them, the orders are always correct, just an all round great place to buy from.
0 replies
17 months ago
Love that I can get replacement parts
I have several of their appliances, many of them several years old. What I love is that you can buy replacement parts from their website. My 5 y/o blender that was in daily use had an issue with the blade assembly. Instead of needing to replace the entire appliance, I was able to just get a new blade, and am good to go again!
0 replies
37 months ago
Refusal to fix longlasting issue
Since October, I am not getting cashbacks for a specific service, meaning I have missed out on over R600 which is owed to me. I have raised this with them dozens of times, via email, via whatsapp, via phone, and I never get further than "we are consulting with internal stakeholders". Now they have stopped responding to any query I send to follow up. They respond to other queries so this is deliberate. If an issue on a paid service takes half a year to resolve, the least they could do is explain where the fault lies, and indicate why it is taking this long. I have jumped through hoops for months, and am now again forced to resort to Hellopeter with them because it's the only way for them to respond to me.
106 replies
38 months ago
Fantastic
Always fantastic. Great products, no hassle returns if something is wrong. Everyone goes out of their way to help.
0 replies
42 months ago
Fantastic service, exceeded all my expectations.
Unbelievably smooth process, delivery, followed by wonderful after-sales service. What a pleasure to have dealt with them.
0 replies
42 months ago
Order hasn't progressed for 3 weeks, cannot get a hold of anyone
I have placed an order through RSAWeb on 29 September. RSAWeb has approved and processed the order, and indicates that it now lies with Frogfoot. I have filled in the contact form on their website several times but never get a response. Where I live, the Fibre is installed, and just needs to be activated.
133 replies
43 months ago
Great service. Does exactly what is promised. The negative reviews are all from people who unilaterally breached their contract with payflex. Just pay on time and it works like a charm.
Wonderful experience
0 replies
49 months ago
Second time in a month they lie
Every time I interact with Momentum, there's a problem. Components of my app stop working, there are enormous fees that are not being communicated up front... This time I receive the below email, after having never received, not once, an email about this matter, yet they refer to "numerous attempts". This is demonstrably a blatant lie and a disgusting way to deal with your clients. ---------------- Dear Jan You owe R 82.50 to Multiply for order number 2000000883. This order was placed on the Multiply On-line shop on 08 October 2021 and is unpaid. We’ve tried to reach you regarding the outstanding payment to Multiply. After numerous attempts, we would like to inform you that your Multiply on-line shop profile will be deactivated. This deactivation will apply to all persons associated with the Multiply Membership number MM 904866536. Your profile will be reactivated once you transfer the funds to your Multiply Money payment wallet where the funds will be deducted. For more information, contact 0861 88 66 00. Please contact us on weekdays from 08:00 to 17:00 for further information. You can also visit us at www.momentum.co.za to update your details, view your contract information and find other useful tools to help you with your financial planning. Web www.momentum.co.za ShareCall number 0861 88 66 00 Fax number +2712 675 3911 E-mail address MultiplyOnlineShopQueries@momentum.co.za Kind regards Dharmisha Naidoo Momentum
148 replies
49 months ago
Improving
In the past year they've delivered all my post cards, parcels... Not always as quick as I'd like but I appreciate that I can see improvement.
0 replies
49 months ago
Brilliant Service
They're a bit more expensive than their big competitors, like Telkom, but I have never had a Fibre company be this swift in their responses. Every time I sent an email, or opened a ticket, I got attended to in minutes. Everyone I spoke to was friendly and knew what they were doing.
0 replies
Review Distribution
5 Star
11 (40.74074074074074%)
4 Star
2 (7.407407407407407%)
3 Star
1 (3.7037037037037037%)
2 Star
0 (0%)
1 Star
13 (48.148148148148145%)