BL
Belicia L
Active since Sep 2020
15
Reviews
0
Industries
Reviews
15 reviews16 months ago
Closed account with ongoing bank charges
CAS-2054830-Z9T9Q2 On 4 November I received a email by Precious to confirm my account was closed successfully. FNB charged monthly fees etc with closure 👍 on the 4th. On the 12th of November FNB charged bank charges again as well as on the 12th of December after my account was successfully closed and charges charged on the 4th of November. I then contact a agent to assist me, and they told me my account is still active. How?? As my account was closed and I logged into the account that was inactive back in November. How can a inactive account made active?
56 replies
33 months ago
Worst service
Claim-C07231028005344 We phone on Saturday to inform the bank (insurance) that our heat pump aren’t working and they told us we will need to wait will the new week, there aren’t any contractors working on weekends. Sunday night we received a sms saying someone will contact is within 2 ours to arrange a time to come out and have a look, needless to say, no one contact us. On Monday morning we phoned again and the bank informed us that someone will make contact with us later the day on Monday. We then phone a local company to come and have a look, and they informed us that it’s the motor that’s not working anymore. Later about 13ish the contractor from the bank phone us and arrange a time for Tuesday 12:00. Great, so they came out Tuesday 12:00 and they confirmed that it’s the same as the previous report and they will send the damage report to the bank (insurance). We phoned Tuesday around 15:00 and Nedbank informed us that they did receive the report and that they will only have a look and see if it is a “valid” claim on Wednesday 11:00. So we phoned them again Wednesday 10:00 and they confirmed that the electrical department received all the documents but nothing was up to date submitted to the other departments. It’s 6days now and up to date they did nothing!!! It is winter, it’s cold, we have toddlers. They don’t wait for money every month, but this is the treatment we are getting
0 replies
37 months ago
BAD SERVICE, FULL OF EXCUSES!!!!
Worst company, worst service every!!!! Call the call center just to hear "sorry I can't assist you with a delivery date, I'm only working in the call center" or "I can't give you the courier tracking number of your parcel it is confidential" I'm waiting for my parcel from the 5th of April, it was supposed to get delivered latest between 9-11 April today is already 14 April. I phone them on the 12 of April and was told my parcel will be delivered Thursday or latest Friday and up to date nothing except another excuse. And on top of that they said they tried to deliver but I wasn't available. WHAT A BIG LAUGH!! I received no calls and it gets delivered to a restaurant that trades from 09:00-21:00 and no delivery guy were here. You need to phone every time and wait in a que at number 60 etc and hold on for 20min +. Your service sucks and the long call que is a sign!!
0 replies
49 months ago
Empty promises
I order a trampoline for my kids as a birthday present on 12/3/2022 and then a few days after that I received a sms to say the item was delivered. I then send a mail to say I haven’t received the parcel and the just said it was delivered to a “Nikki”. Since then I phone them everyday, I want my parcel, I ordered the parcel and I haven’t signed nor did I received the parcel. They can go and collect it from Nikki, but I want my parcel. No courier phoned me or anything. I spoke to a agent on Monday 28/3/22 and she told me I will receive my parcel by no later than Thursday, today is Thursday 31/3/22 and we spoke to a Jammie 15:00 and she told us they will still deliver by today, but still nothing.
74 replies
51 months ago
Poor Service and communication skills
1 Star is a overstatement of how I feel about Aramex. So on the 5th of January 2022 a package was shipped from PNP Germiston to me. So after 2 days of sending sms'e on the support WhatsApp line, they collected my package at the dropped box and it was scanned in the Sandton Branch. After a day or 2 I requested feedback about my package and from there on, I asked for feedback on a daily bases. On the 13th of January 2022 I saw a message "returned to sender" since then she hasn't received anything and I phoned 3 times and they only told me it needs to be returned so that she can confirm that all the contents are in the package. After 48hours I again asked the WhatsApp support for feedback and they told me my package are labeled, meaning it will be shipped to mean soon. Great! GUESS WHAT!!??? They lost my package. How? the sender never received a package, so what were they thinking of returning to the shipper to confirm??? Since then I haven't received any feedback from Aramex, it's like they are ignoring me. So I decided the stop supporting Aramex and use PUDO/Courier guy because of their attitude.
0 replies
51 months ago
Excellent service and response within minutes!!!
Minah Kubayi thank you for your quick response within a few minute. I booked a package for a pickup on my PUDO account and after I booked, the lady informed me that she will not be home for collection and I need to change the address. Without any hustles, I mailed Pudo support for support and within a few minute Minah Kubayi reply with the change of address, etc. Excellent service!
0 replies
52 months ago
BAD SERVICE! PACKAGE NOT TRACKING SINCE 5/1/2022
On 5/1/2022 two packages was dropped at PNP Germiston Golden Walk and since then the tracking for the packages are a mess. So the one started to track 3 days later after I made use of the WhatsApp assist line, but then after a week I saw that it shows as "returned to shipper" then I spoke to the Stellenbosch branch and they advised me that they haven't received the package, and that the package are still at the Sandton branch, today is the 17/1/2022, it's 12 days later and waybill DBP46763230835 is still nowhere, as the agent advise me that there is now a sticker on the package to confirm all the correct items are in the bag. Waybill DBP46763230872 (Case JNB/0122/2219) was also dropped 5/1/2022 at PNP Germiston Golden Walk, but only one package started to track after 3 days, but nothing happened to this package. They told me that I will receive feedback on this case between 48-72 working hours, this is 11/1/2022, so today is already working day nr4, meaning it's been 96+ working hours. I haven't received any feedback, I did confirm what's inside the bag, but still nothing. I want answers about the 2 packages ASAP. 1-It's not tracking 2-No response / no answers 3-Empty promises to say we will receive feedback/ a phone call before COB 4-No response to mails Please SORT PACKAGES DBP46763230872 (CASE JNB0122/2219) DBP46763230835
0 replies
52 months ago
2 PACKAGES,2 WEEKS APPART----LOCK395291-Claim without answers & LOCK428014-NO TRACKING
Good Day to everyone reading 14/12/2021 I booked packages and one got lost during the collection process as my package was collected with my tracking sticker together with a other clients package. Long story short I got Hold of Pudo support via email and Caitlin was very helpful and provided all the info needed. I received my claim for 28/12/2021 and complete the form and forward it to danie@thecourierguy.co.za (as stated on the from) with my ID and Bank letter, I send a follow up email to confirm that if he received the mail and no answer. The I booked a package LOCK428014 27/12/2021 and it was collected by the courier and the branch phone me to confirm all the details for the client and I confirmed twice after collection that my package was collected by the courier so that the package can start moving to Welkom. All the other packages booked and send with the package arrived at the clients, but after collection 28/12/2021 there is no tracking for this package. I ask PUDO support to look into it today 5/1/2022 as the branch only tell me that the courier collected the packages and that they escalated it. Please can someone assist me with the claim and the other package LOCK428014. IT IS IMPOSSIBLE FOR A COURIER TO LOOSE 2 OF MY PACKAGES IN ONE MONTH , 2 WEEKS APPART!!!!! I AM FURIOUS ABOUT THIS!!! PLEASE ASSIST
0 replies
53 months ago
LOCK395291
LOCK395291 I booked the package 9/12/2021 and deposit the package on 10/12/2021, as per the PUDO app the driver collected the package 10/12/2021 just a few hours later. As per date 22/12/2021 there was no update on my shipping. I spoke to PUDO support 16/12/2021 in connection with the package and they advise me that the driver collected the package 10/12/2021 15:58:51 and deposit it back into the locker 15:59:54 and that they will instruct the Herm**** branch to recollect the package. Great! Here comes the best part! I phoned Courier Guy Herm**** Monday 20/12/2021 and they told me the driver didn't collect the package because there was nothing in the locker! What a joke, because I deposit the unicorn floating swimwear myself that day with a few other items. On 21/12/2021 I phone PUDO to support me and they told me I need to send a follow up mail, so that they can respond to it, so I did. Masego Moraka was so kind to respond and support me with LOCK395291 and told me that the driver used the same tracking sticker to collect my package together with a other clients package, how?????? I then got hold of the mall management team to also have a look on their side and she advised me that the courier guy didn't look into the locker. After that I phoned The Courier Guy Herm**** 21/12/2021 again and told them what the footage showed and he (the guy at The Courier Guy) then told me the door never opened. SO my thing is 1- at first he told me that the driver told him the locker was empty 2-PUDO told me he collected and deposit the package (that means the door opened and was closed again) 3-He (the courier guy) told me that there is errors on PUDO'S side/system 4-PUDO told me that my package was collected on my tracking ticket per the driver together with a other clients parcel (on one tracking sticker) I asked PUDO for locker footage for -10/12/2021 on LOCK395291 when I deposited the package -10/12/2021 on LOCK395291 when the driver collected the parcel
0 replies
53 months ago
BAD SERVICE
I locked a complaint and a agent phoned me, he told me that he will follow up with my case number and get back to me. Up to date I received no feedback. I am VERY unhappy with the service I received, as I received a mail 20/11/2021 to confirmed my application was successful.
106 replies
Review Distribution
5 Star
1 (6.666666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
14 (93.33333333333333%)