LM
Lucille M
Active since Oct 2020
9
Reviews
0
Industries
Reviews
9 reviews24 months ago
Disgusting Customer Service
I am completely shocked!!!! I was dealing with the rudest person named ERWIN and I asked valid questions and the rude responses were absolutely appalling. I am disgusted with the treatment I received.
0 replies
50 months ago
Clearwater Branch Service Is Pathetic!!!!!
The worst service ever!!!! I stood in the queue for half an hour to collect my card, when it was my turn to be let in, the door was closed in my face and I was told they cannot help me!!! To collect my card!!! Every interaction I had with the Clearwater branch was awful!!!! They are the reason I've closed my other accounts with them and moved to Capitec
0 replies
53 months ago
Worst Customer Service EVER!!!!!!
On 18 October 2021 I booked 2 flights for departure 30 November. The 1st Flight was from King Shaka to ORT at 13:40 and the second is returning to King Shaka at 17:20 on the same day. Somehow Kulula had an itinerary change and moved me to 14:05 on my 1st flight and to a BA flight at 16:05 for my second flight, leaving me with 50 mins between both flights. I called and asked to move the flights further apart, the 1st was moved to 08:50 and trying to move my second flight back to Durban was a complete nightmare. I called Kulula and spoke to Wandisile, probably for an hour and he was completely useless in assisting me, he promised to call me back.... it's days later and no call back. I called again the next day, after an agent put me on hold, she dropped the call on me. Out of sheer desperation, I eventually called BA today. Surprise surprise, they don't have a valid booking for me and have moved me back to Kulula, after spending almost 2 hours on calls with Kulula, trying to get this flight moved from BA back to Kulula, to an earlier time slot... No one bothered to communicate this with me. Had I left it, I would have pitched up at ORT with NO VALID BOOKING! So I got back onto the phone, called Kulula and guess what, they can't change my booking for some reason or the other... This after being put on hold for ONE HOUR!!!!! I was then told by Azola that I'll be called back. I'm not holding my breath. This is the 2nd time this year that I've booked with Kulula and it's the 2nd time that they chop and change my flights as they please. I hate this airline!!!!!!!! Stick with Safair people, they are by superior with their customer service. Kulula makes me want to have diarrhea!
0 replies
56 months ago
Worst Customer Service Ever
Worst customer service ever! I paid for a new glass panel 3 weeks ago. Tried calling and emailing the consultant who assisted me, Dumisani Ndlela and to date have had no response! I will never use PG Glass again! I've paid for something that has yet to be installed and it's going on over a month!
53 replies
60 months ago
Pathetic service from City of Cape Town!!!
I received an sms, that I have an outstanding speeding fine in Cape Town. The alleged offense happened on 13 February 2021. First of all, me and my car were at home in Johannesburg on this day. I haven't been to Cape Town in years and I have NEVER driven my car there. I have sent 6 emails to Traffic.representation@capetown.gov.za since 21 April 2021, to request a photograph of the car. Till today... radio silence. Who do I have to speak to, in order to get some kind of a response, to sort this out because I will NOT pay a R500 fine that is not mine!
0 replies
61 months ago
Happy Outsurance Client
My car was written off, on the evening of 13 April 2021 when a drunk driver drove into me at a red robot, Koketso, my claims consultant called me very early the next day and step by step walked me through the whole process. She kept me updated everyday on how far my claim is and what is happening. Granted, this is the very 1st time I've ever claimed from an insurance and it wasn't even my fault! So I had no idea what to do, what to expect and how long it will take. I am extremely impressed by her professionalism and my claim was settled with MFC 3 days later! I must say, Outsurance made this whole ordeal very easy, so I will most definitely stick with them when I get my new car! Thank you Outsurance team! I am a happy and now loyal customer!
53 replies
66 months ago
FIVE MONTHS AND ZERO SERVICE/ ASSISTANCE TO GET MY FRONTLOADER FIXED
I am beyond frustrated and at the brink of going the social media platform route, to be heard. On 29 June 2020 I went to H&H in Roodepoort to log a query for my Defy Front Loader to be fixed. I spoke to Pinky, months went by and no response. I contacted the branch again in August and spoke to Lee-ann who referred me to the store manager Johnnie. He sent claim forms for me to sign, which I did and then radio silence for a month. I followed up in October and was told because the account was in my ex's name he has to sign the form. Why couldn't they just tell me this at the beginning, so that I could get my ex to sign the forms. Why do I have to contact them every time to find out what is going on? 2 weeks later I followed up again and still nothing. I contacted my ex and he said he is still waiting on them to send the claim forms. I took it upon myself to do their job and sent Wayne the claim forms to sign which he did within minutes and I then sent this back to Johnnie and Robbie from the Edenvale branch. It is now a month since I've sent them the correctly signed forms and still NO RESPONSE. I have to call them. I have to email them and again RADIO SILENCE. It has been 5 months! FIVE MONTHS!!!!! and I still don't have a working washing machine. Now I am not unreasonable but as far as customer service goes, this is beyond pathetic. Do I need to go to the ombudsman, Hellopeter, Google Reviews, Facebook? What??? tell me what I need to do just to get this damn machine sorted out??? I don't even want this machine fixed anymore. I am so frustrated and angry, just replace my damn machine so that I NEVER have to deal with House & Home ever again!!! I actually used to love this store. I've bought my 50" smart TV, my TV stand, microwave, tumbledryer and many other items from H&H and all CASH no less. Needless to say, I am done with this franchise, the customer service is beyond pathetic. Just replace my machine that I regret to this day buying from H&H
0 replies
66 months ago
A happy Kia customer
I am very impressed with the service I've received from Kia Sandton. I left my car there this morning for a service and from the time I did my booking 2 days ago, Kia staff have been keeping in contact with me via courtesy smses and calls. I've received a courtesy call from Dianna Scholtz to let me know my car is currently being serviced, another sms to let me know that it's in the wash bay. I am really impressed with their service. Now that's what I call customer service. It's all about communication. Well done!!! You guys are simply awesome!
0 replies
67 months ago
Zero Service
On 29 June 2020 I logged a query to have my washing machine repaired, that I purchased in 2017 with an extended warranty. I have spoken to Pinky, Lee-ann and Johnnie. No one returns my calls or emails. It is 4 months later and I still have a broken Defy front loader with ZERO assistance from House & Home Roodepoort! This is unacceptable, can I please have this thing fixed NOW!!!!!!!!!!!
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)