KS
Keisha S
Active since Oct 2020
14
Reviews
0
Industries
Reviews
14 reviews1 month ago
Sanlam customer service
I am writing to express my dissatisfaction with the service I have received from Sanlam Investment Services. I submitted an application to withdraw funds from my tax-free savings account on 6 March 2026. Unfortunately, I did not receive any correspondence thereafter to confirm receipt of my application or to advise whether any additional documentation was required. On 17 March 2026, I contacted your department to follow up. During this call, I was initially informed that no application had been received. However, upon further investigation, the agent located my email in an alternative folder where it had been overlooked. Following this, I promptly resubmitted my application as advised. As a result of this oversight, my request has now been delayed unnecessarily, estimated completion date: 1 April, despite being submitted timeously earlier in the month. This experience has been extremely frustrating and reflects poorly on the level of customer service provided. I would appreciate your urgent attention to this matter and feedback on the status of my application.
53 replies
18 months ago
Wrong item delivered
HIGHLY disappointed in this service. I ordered a dress for a wedding, and the WRONG item was delivered. Now I do not have a wedding outfit. This is unacceptable. I’m also not getting my delivery fee money refunded. This is disgusting service, DO BETTER
0 replies
33 months ago
Worst experience ever
This is the worst app ever to be used. I’ve tried countless times to contact them, but to no avail, their toll free number also “does not exist” and they do not answer their WhatsApp’s either. Disgusting service
0 replies
41 months ago
Delayed & disgusting service from Afrihost
On the 1st or December, Afrihost suspended my wifi account. The reason for this is because the prior month, the agent I was dealing with did not change my credit card details correctly, to change where the debit would go off of, therefore the debit never went off. I have been struggling to explain this to them, manually changing my payment details via pay fast, and chatting to agents on WhatsApp, however my wifi is still not on. The debit went off and my wifi still does not work. I have to had papers this weekend and ran around from coffee shop to coffee shop like a headless chicken. This is disgusting service, because if you miss one payment they are quick to suspend your line, however if you correct them, they are delayed in service in rebooting your wifi. I would like a reimbur*****t on my debit that went off, because what is the use of paying this wifi if it is not even working. I am going to be switching service providers so please respond ASAP.
264 replies
41 months ago
Efficient service delivery
Very good customer service. Fast and efficient replies via email and phone calls.
132 replies
43 months ago
Wrong item received , incorrect packaging
I placed an online order via TFG (the Fix) and collected my parcel today. Upon opening it, I received the incorrect item, and instead of receiving a dress I received a men’s joggers. I was anticipating on wearing the dress for an event taking place this week, but to my disappointment I received a men’s joggers. This is unacceptable and disappointing.
133 replies
46 months ago
Delivery Issue
It says my parcel was attempted to be delivered twice, however I was at home all day, nobody was here, and I received no phone call or notifications to say they are here. Call centres are not answering their phones. Please assist with this matter.
0 replies
47 months ago
GEMS WORSE SERVICE EVER!
Mother went in for op. Doctor got authorisation for stay in hospital. Op was done, then she had to stay longer for observation, they then proceeded to send an sms to say authorisation is rejected. And now they’re sending an sms stating that the pre authorisation request was not done in time and we get penalised a R1000 penalty now, whereas my mom was in hospital and doctors was supposed to get the pre authorisation i.e from the case manager of the hospital. WORSE SERVICE FROM GEMS EVER! Been countless problems with them from day one, going to cancel this medical aid, wouldn’t advise anyone to take it. Still trying to sort out scans, etc from last year that weren’t paid and sorted out from ex gratia and countless bills outstanding because they refuse to pay
402 replies
47 months ago
Upgrade with less benefits
GEMS is the worst medical aid ever. You upgrade to a higher package but yet nothing gets covered, this is daylight robbery honestly. What are we paying for?
402 replies
52 months ago
FRAUD AT RCS - pick n pay account
We squared up our pick n pay store account, however, we received a call on Saturday the 15th of January 2022 from RCS stating a monthly payment of our pick n pay account has not been paid and it is due, we then proceeded to send proof (emailing it) to the lady who phoned us of proof of squaring the account up, as well as paying the last balance on the card. However, we now get a phone call stating that we used the card on the 30 November 2021, saying we used the whole amount of R12500 on one day, when that is near impossible, as the balance and limit on the card is R11000. This is fraud at its finest. We kept on trying to cancel the account after the lump sum payment was made and the account was squared up, and now all of a sudden a big purchase was made on it. First they could not pick up the payments that was made to settle the aco8unt and then when we gave the dates then they picked it up, now all of a sudden they say the card was used with a big amount after we cancelled it and we personally cut the card up and never used it. This is disgusting and terrible fraudulent services. This needs to be sorted out ASAP, or I am going to take legal action.
106 replies
Review Distribution
5 Star
2 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (85.71428571428571%)