ST
Simphiwe T
Active since Jul 2009
12
Reviews
0
Industries
Reviews
12 reviews63 months ago
Terrible Service
I purchased brand new baking equipment at BBRW on the 28th of January 2021. Yesterday my oven broke donw and when I called for a technician to come sort it out I was told to wait till today for my oven to be fixed. I explained that I was losing sales already and could not afford to wait till today. I spoke to the Service Manager and he could not assist. I am very disappointed in them and their after sale service is terrible. I will never purchase anything from them and will not recommend them to anyone. They had a technician that was on site doing nothing and they failed to assist. My oven is hardly 1 month and not over used, I am not settled with their products and unhappy with their service. They are all rude
0 replies
100 months ago
Going an extra mile
I went to SARS in Diepkloof yesterday to enquire about a Tax Clearance Certificate. The gentleman at Information was impatient with me and didn't even give me a chance to explain what information I needed. He chased me away from the Information Desk. The lady working with him Thembi Mlangeni, called me back to find out what I needed help with. She patiently helped me through the process and gave me the checklist and form to fill in. She for me is an epitome of a good Public Servant because even when her colleague was rude to me she called me back to the same table to redeem the branches service. Big ups Thembi Mlangeni.
0 replies
100 months ago
Theatning Service
I visited PEP Stores at Diepkloof Square yesterday at 17:35 and found the door closed. I asked the security why they closed early he said because the store is packed. I asked to speak to the manager he said the manager will come to me when he is done. I told him that it could be 18h00 already when the manager is done. He told me they need to leave at 18h00 I explained taht the store closes at the time and they should explain to us why they closed early as there was no notice on the door. He was very rude and even slammed the door at me and it hurt my ankle. I called the CJJ office to report this matter I was advised I would get feedback by 8am this morning and I have heard nothing from them. I refuse to feel threatned as a customer in a store by a security guard that is meant to make us feel safe. I need urgent feedback from the head of CCJ to explain such ridiculous and terrible treatment.
0 replies
100 months ago
Bad Customer Service
I am the Founder and CEO of 4Souls Foundation a Non-Profit Organisation established to address sustainable educational needs of under privileged children. I went to buy uniforms for our children yesterday at the PEP Stores in Diepkloof Square, a store that the foundation has always bought big quanties in. I arrived there at 17:35 and the security guard from CCJ Securities had already closed the door. I asked him why the store was closed as it was not 18h00 yet and he told me it is packed inside, I then asked to speak to the manager and the security guard was very rude and shutting the door at me he even hurt my ankle. The other staff member "Ntombi" came screaming at us an telling us to go away because the store is closed and they want to knock off at 18h00. We watched as customers were going out and the store was becoming emptier. The manager never came to the door to address us as customers nor explain why. I advised I would call the Head Office and I was told that I should go ahead. I have spend our funding supporting PEP Stores over the years and have decided to buy from another store going forward. I refuse to be treated like that at ANY store more especially one we support so much. The service there is terrible and your staff members don't know customer service nor how to address us. I need urgent feedback on this matter as our children went to school without uniforms today due to incompetence and rudeness. The fact that the store is in Soweto should NOT give staff members the impression to treat us like they doing us a favor.
105 replies
123 months ago
Terrible Response
I purchased a 500ml of Stoney from them yesterday and it tasted HORRIBLE, like it was off or something. I called and asked to speak to the manager a couple of minutes ago and I was put through to some lady, I told what had happened and her response was very terrible, \ok you can bring it in and we will exchange it for you\" I asked if I am expected to drive all the way to Woodmead just to exchange a 500ml of Stoney and she said whenever I pop in. There was no apology or a need to get more information on that bad experience. I will never buy from the Pick n Pay there if that is the sort of Customer Service we receive."
75 replies
128 months ago
Debit Dispute
I called to enquire about who they are and why the debited my account, the lady hung up and when I called back I could not go through. I don't even know what company this is but they debited R99 of my account. These Durban Telecoms companies have a tendency of taking money off people's account and this is pissing me off, I want them to pay me back the charge of reversing that payment.<br> <br> <br> Business:<br> L3100108 - LAS Telecommunicators Pty Ltd <br> eMail: [Email Removed] <br> Telephone: 0318377434 <br> <br>
0 replies
132 months ago
No feedback
I complained about funds being taken off my savings with Discovery because of Parklane's lack of efficiency, my query is still not resolved and it's almost 2 months.<br> <br> I want my funds reversed back to my savings account, NO ONE even bothered to give me a call, all you did was send an e-mail and I replied to say this has not been dealt with.<br> <br> I want feedback before end of today, we pay lots of money is your hospitals for KAK service.
76 replies
132 months ago
Thank you
I recently purchased a bed at Furniture Warehouse, I initially bought a queen and then changed a few days later for a double bed and Sipho was so efficient in assisting me wit the change. I had to get a refund because the double bed was cheaper than the one I had paid for, Sipho escalated the matter in order for me to get my refund.<br> <br> He is a really great salesman and he follow up on his sales and makes sure he gives a great service.<br> <br> This the second time I dealt with him and I always walk away as a happy customer.<br> <br> Keep up the good work.<br> <br> Thanks<br> Simphiwe
0 replies
133 months ago
No feedback
I was admitted in Parklane Hospital on the 18th of Fed 2015. The doctor requested I go for an EEG, the nurses gave me no feedback as to when I will be going and I could only be admitted for 24 hours. Early that morning I had to get out of bed to get answers and they knew that medical aid only approved my stay for 24 hours, when they said I could go for the EEG I said they must get approval from Discovery because the 24 hours had passed, the sister incharge for ward 6 and another lady from management confirmed with me that Discovery had authorised that I go for the EEG with the hospitalisation authorisation. Discovery is now taking funds of my savings because they say I overstayed at Parklane. I have called countless times requesting that they sort this matter out because I want those funds reversed, I am getting no feedback from them and they are busy taking money off my medical aid. I will never set foot in Parklane again your service sucks and you don't communicate with your patients. I want this matter sorted by tomorrow morning and my funds reversed.
76 replies
135 months ago
Thank you
I called to cancel my Insurance policy with MiWay this morning and spoke to Thapelo, he took me though everything and did his best to retain me as a Miway client.<br> <br> He decreased my premium and access and gave me a good deal.<br> <br> Thanks for your prompt assistance.
76 replies
Review Distribution
5 Star
3 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (50%)
1 Star
3 (25%)