IM
Itumeleng M
Active since Nov 2020
17
Reviews
0
Industries
Reviews
17 reviews2 months ago
Exceptional Customer Service
I would like to commend Zimi Mngcotana (Ison Xperience Pty Ltd) for the detailed, prompt and professional customer service she provided earlier this morning while assisting with the escalation of my payment allocation query. Her efficiency, clear communication and willingness to assist are highly appreciated. She is truly a customer service champion.
0 replies
4 months ago
Customer Service Dissatisfaction
I have contacted your office three times since 30/12/2025 regarding changing my debit order date. Each time, I was assured that a customer service representative would reach out to me. It is extremely disappointing to be repeatedly passed from one person to another, especially when I am making every effort to meet my contractual obligations. I request immediate assistance to resolve this matter without further delay.
73 replies
10 months ago
Hacked Account
My account has just been hacked and the email address, card number has been changed account by hackers. I am unable to access my account and I am not able to get hold paypal because it requires me to log into my account first. I am not able to speak to anyone. I'm frustrated because I am trying to block the account but it requires me to login while I do not have access to the account because is it has been hacked and blocked from my email address.
0 replies
11 months ago
Complaint Regarding Courier Driver's Conduct and Service
I would like to raise a concern regarding the behavior and service of their couier driver (Thami) during a recent delivery - order number CPLMFV. The driver repeatedly insisted on obtaining the emergency house number for the residence, claiming it was necessary to locate the address. I explained that I do not have access to that information, as the property is a rental and no such number is displayed or known to me. Despite this, the delivery address provided was accurate and led directly to the correct location. It was clear that the driver either did not make a genuine effort to use the address properly or was simply unwilling to do so. Additionally, the driver displayed a poor attitude and provided substandard customer service throughout the interaction. This experience was frustrating and far below the level of professionalism one expects from a courier service. I hope this matter will be addressed appropriately to ensure better service in the future.
0 replies
16 months ago
Sopema Funerals' Service Letdown: A Missed Payment, Unresponsive Staff, and Sechaba Manamela's exceptional Customer Service
On December 31, 2024, at approximately 10:35 AM, I was assisted by Sechaba Manamela at the Dube branch reception regarding an issue with a debit order that had not been processed on December 28, 2024, as per the policy agreement, nor on the following Monday. Sechaba consulted with agent Lindiwe Rachel Legodi, who initially opened my policy, but she was unable to provide an explanation for the failure of the debit order. She informed Sechaba that she would contact the finance department for clarification. After waiting for about 35 minutes in the sitting area, Sechaba informed me that the finance department could not be reached. As a result, I proceeded to make my December payment via the POS machine. Sechaba kindly advised me to follow up on my inquiry in January, but I explained that this would not be feasible due to Sopema Funerals' failure to resolve the issue. Sechaba then committed to providing feedback from the finance department by 12:00 PM on January 3, 2025. On January 2, 2025, at 4:31 PM, Sechaba contacted me to inform me that the finance department had resolved the issue, attributing it to a system error. It is disappointing that Lindiwe Rachel Legodi did not take responsibility for addressing my inquiry, as she was the representative who enrolled me. Her after-sales support was appalling. However, I would like to express my appreciation for Sechaba Manamela’s exceptional customer service. He went above and beyond to resolve my concern, and his dedication reflects the level of service I expect from Sopema Funerals. He has truly become the face of the company for me.
73 replies
17 months ago
Cancelled Ride due an Extremely Rude and Unprofessional Bolt Driver
I am writing to formally complain about a Bolt driver - Qiniso Fortune Mbanjwa, who displayed extremely rude and unprofessional behavior prior to my ride on the 25/12/2025 @08:36. Qiniso Fortune Mbanjwa parked the vehicle at the wrong address, not the one I had requested. When I approached him to ask him to reverse to the correct address, he shouted from his vehicle in Zulu, calling me mad and saying I shouldn’t expect him to move the car. Meanwhile, he had loud music playing. As I was in the process of canceling the ride, he insulted me, calling me a “stupid boy” and rushed me to cancel so he could leave. . This behavior made me feel uncomfortable and unsafe hence I canceled my ride. I request that Bolt investigate this matter and take appropriate action against the driver to ensure such behavior is not tolerated on your platform.
0 replies
39 months ago
Rigid & unresponsive Customer Service
Dear African Bank, I'm appalled by your distasteful customer service. You have always dealt with my queries in a rigid and unresponsive manner. 27/01/2023 @13h15 - I lodged a ATM Withdrawal query at your Dobsonville Mall branch. 09/02/2023 @08h00 - I called 0861123456... Three times and the calls where not answered. I then sent a message via Twitter. 10/02/2023 @15h13 - I received a call from Caroline: 0112569787 (social media department) who couldn't answer the only question I had, so instead of her doing her job and finding out the answer to my question...she kept on telling me that I should do a follow up on the 01/03/2023 regarding my query. The level of incompetence projected by some of your agents is never surprising. 01/03/2023 @07h05 - I called 0112074500 and I had the pleasure of speaking to Nombulelo (customer service department). She advised that my query was lodged on the 10/02/2023 with @Absa. African Bank was advised that feedback will be received on the 01/03/2023, so we concluded the call...saying that I will call again. 02/03/2023 @13h34 - I called 0112074500 and I spoke to Leroy (customer service department), who advised that he needs to speak to his supervisor because he cannot access further information in my query...which needs his supervisor, so placed me on hold for more than 10 MINUTES, I hung up. I then called again @13h55 and I spoke to Thabile, who advised me that she is going to look for Leroy, so she placed me on hold over 5 MINUTES with no response...so I hung up. I haven't received a callback nor any sort of communication since then. It never ceases to amaze that African Bank spends so much time and effort to attract new customers and spends next to nothing to retain the ones they've got. I would be grateful if you would just have a look at my concerned issue & arrange for a resolution soonest.
70 replies
43 months ago
Grievance
Dear JHC, Please accept this email as our formal grievance in relation to the matters set out in detail below. My wife and I moved in at Brickfields, unit 303 on the 26th of September 2022. • Friday night (14/10/2022) @22h00, we made use of a vacant washing line coop and hung up our clothing then locked it with our padlock. The following morning (15/10/2022) @04h00, we found a chain that was padlocked around at the bottom of the coop's gates with our clothing inside and our padlock still at the gates shooter. We inquired with security at the hut and they advice that they know nothing about the situation, so they handed my husband a bolt cutter to cut off the illicit chain tied around coop's gates and one of the security guards accompanied us to witness the situation. A few minutes after cutting off the illicit chain we noticed that the was an attempt to cut off our padlock the night before (14/10/2022). Saturday night (15/10/2022)...we inquired with the security guards that were on shift on the (14/10/2022) and they advised that they handed the occupant of unit 401 the bolt cutter at the night in question. The tent of unit 401 always uses the said washing line coop and locks it for days on end even when there is no clothing at all on the washing line. To our knowledge and advi*****t from the Caretaker (Aubrey) on the day we moved in...was that once you are done using the washing line coop and vacated your clothing, you remove your padlock from the washing line coop's gates shooter. Kindly view attached video. • We were assigned a parking space on the 15/10/2022 we found our vehicle covered with sticky brown liquid on the passenger side from the back to the front and the top of the vehicle. We inquired with the Lady T security guards whom are appallingly incompetent at their jobs and we were advised that they don't know how the incident occurred. We requested them to view footage of the the night in question and our request fell on deaf ears. We are than expected to pay for our vehicle's safety and security when...we are clearly not getting any. The inefficient Lady T security guards allow other vehicles to park at our bay for the entire day and they expect us to occupy other tent's parking bays. Kindly view attached video. • The Lady T security guards also grant access to unauthorized visitors into the Brickfields premises. • We sent the caretaker (Aubrey) WhatsApp texts on Saturday morning (15/10/2022) and videos of both incidents, which he did not respond to. We later called him and he advised that he has just stepped out of Brickfields & will be returning shortly to assist, which he never did. We would like the above listed matters to be investigated and resolved. We haven't even completed our 1st month at Brickfields and we are already victims of vandalism/damage to property, lousy service from the caretaker (Aubrey) and abysmal service from Lady T security guards. Looking forward to your speedy and progressive feedback. Regards Mbalenhle Khubeka & Itumeleng Mosia
0 replies
43 months ago
Grievance
On the night of 14/10/2022 at Brickfields, Newton, Johannesburg CBD...my wife's vehicle was vandalized right infront of their security hut and their security guards claim that they do not know how that occured and our request that they investigate via the security video footage fell on deaf ears and was met with indifference. On the very same number night, those lying security guards handed one of the tenants a bolt cutter without any supervision and that very same tenant attempt to cut of our padlock and break in the washing line coop where we had our clothes hung When asked the security guards acted dumbfound and denied doing so...then the next night (15/10/2022) one of the security guards admitted to giving the bolt cutter to the tenant. The Lady T security guards also grant access to unauthorized visitors into the Brickfields premises. The abysmal security provided and incompentcy of the Lady T security guards leaves a sour taste about their modus operandi as a company.
0 replies
44 months ago
Fraudulent Transaction
UberEATS aids fraudulent/Unauthorized transactions and when I inquired about the transactions, I was given indifferent feedback... after losing my money.
0 replies
Review Distribution
5 Star
3 (17.647058823529413%)
4 Star
0 (0%)
3 Star
1 (5.882352941176471%)
2 Star
0 (0%)
1 Star
13 (76.47058823529412%)