CT
Caspar T
Active since Nov 2020
12
Reviews
0
Industries
Reviews
12 reviews11 months ago
Webafrica is the worst Fibre ISP. STAY AWAY.
If you want piece of mind never use webafrica as your fibre ISP. Their customer service is far worse than terrible ones I have used before. Connectivity of their fibre has been terrible, often worse than just using mobile hotspot. At times just gets disconnected for long without any scheduled outages. Contacting their support doesn’t help with anything, you just move around the in circles while they apply trial & error solutions that never fix any. Then they log faults for tech people that never show up until you get emails closing your fault. They complaints services is worthless. You will get many assurances but never a solution, next thing you have been without internet for a month because of their incompetence and faulty systems. Stay away from webafrica.
0 replies
18 months ago
Hyder is no good developer.
Worst developers on earth. Their buildings show major issues and defects within months of being built.
0 replies
18 months ago
Worst property agents on earth
Worst managing agent on earth, alongside their partner developers Hyder properties who build worst quality buildings.
0 replies
28 months ago
RUNWAYSALE USELESS RETURN AND COLLECTION SYSTEM
In November 2023, I ordered items from runwaysale. After receiving the order some items were not fitting so I logged a return, and initial collection was supposed to be on 29 November 2023. To date the collection is still not done, and it has just been back an forth emails with the agent who try to make it seem like their ineffective and useless collection system is my fault. To date I am stuck with items i cannot use while runwaysale is holding my money because they simply cannot deal with a simple collection. I have allowed so many opportunities for the agent (Kira) to address this but even I can seen the responses are for the sake of responding, not to address the issue for the customer. The return and collection system, which unlike other retailers is nor even free is so useless. Too bad there is no rating below one star, because they deserve even one. UTTERLY USELESS.
0 replies
36 months ago
**** Company_Will make you pay for services you don't have.
I owned a car which had a Mix telematics tracking device. I sold the car in march, after which I contacted Mix Telematics to have them discontinue the device and the account. The consultant told me to send a cancellation instruction to an email she provided, which I immediately did. However some time later I still received an invoice indicating the cancellation is still not done. I phoned telematics to follow up and it was indicated that the cancellation is still in progress will be concluded in a few days. I also sent an email to communicate my dissatisfaction. But still some time later I received another invoice, meaning my account is still being *****ulently debited. I sent more emails to ask for conclusion of cancellation and refund of wrongful debits, but the cancellation is still not concluded. Thus, Mix Telematics is basically continuing to **** me by allowing the account on a vehicle i do not own to remain active. Total ****MERS this company.
106 replies
43 months ago
M-Sure EXTREMELY USELESS and POOR CUSTOMER SERVICE
I took a renewtech policy for small repairs on my vehicle including windscreen chips, scratches, dents, etc. Recently I called trying to claim for windscreen repair and for at least 5 call attempts I got transferred between different departments and in between those i got put on hold until the phones just hang themselves up. After many attempts i got through and when i indicated i need to claim for windscreen repair i was told to go to any PG-glass and indicate that i am with M-sure and with that information PG-glass would repair the windscreen. I then called PG-glass in Pretoria to confirm and they indicated they do not recognise M-sure and i need to confirm M-sure's underwriters and claim through the underwriter. I called back M-sure again, and after hustles to get through to someone, i explained to the consultant the underwriter issue but the consult was surprised, they called PG-glass and connected me into the call and same thing was confirmed to them. The lady (named Lebo) since said she will check and call me back shortly but never did. It seems one has paid for a policy that seems extremely easy to subscribe to, but extremely hard for M-sure to fulfil their obligations. SCAM tendecies.
133 replies
63 months ago
Cell C Poor customer service
After my first review, cell C responded and directed me to forward my query to a certain Cell C department (Cell C Social Media) for urgent attention. The response to the original request is supposed to 48hrs, and since first forwarding the matter for URGENT attention as directed by cell C in the first review response it has been 4 days and still no response. Moreover, it has been about 2 weeks since I first made enquires and requests to change restrictions on the APN access but still no resolution, only empty commitments to resolve the matter urgently, which seems to be intended only to control customer frustrations than resolve actual customer problems. I am calling this poor customer service but even that is very inaccurate because service must first exist to be judged as poor or good. There is no customer service from cell C, just pathetic service. It is time to consider better alternatives.
168 replies
63 months ago
PPS poor customer service (2nd review)
After my first review PPS immediately responded but with a response that totally did not address the queries I raised. It appears the response was for the sake of responding rather than resolving the issue raised. I made email follow ups to point out the problems with the response provided however I have not been receiving responses at all. Yesterday (15/02/2021) in the morning I called their customer care and was told the case was escalated and I will receive the response same day by close of business, yet I received nothing. This was not surprising because before I received their poor response I made similar follow ups where I similar empty promises were made and never kept. PPS is supposed be "PROFESSIONAL" and for professionals, but it is just the opposite. Utterly useless and very disappointing. One has to consider alternatives.
56 replies
63 months ago
Cell C Poor customer support. Consultants lost buy unrestricted APN access.
I have been requesting for cell c unrestricted APN settings through cell C technical department. Everyone seems to not know what I am talking about and a few that do tell me to do things that do not solve my problem with internet connectivity. One consultant sent me to the nearest cell c branch with instructions. The attendances did not know what i was talking about when i gave them those instructions, that is i they were supposed to give me a form i must complete and ifurther instructions of were to send it. As i was doing follow ups on the phone, eventually a consultant from tech department send a link to the form, which i completed and emailed to the address provided on 09/02/2021. It is supposed to take up to 48 hours from sending the form until the request is process but today (15/02/2021) my email was not acknowledged or answered and I continue to struggle with poor internet experience. Everyone I keep talking to when calling cellC call customer care and technical department seems to not help and the frustration of talking to different people and being kept on hold for days each time I call and to eventually get a poor answer (that's if i don't get disconnected while holding) has led to nothing still. Poor customer support from cell C.
56 replies
63 months ago
PPS poor customer service
I have PPS life insurance policy which commenced in 2014. I have previously (in 2015) and successfully ceded the life policy in favor of a bond but recently the policy was not accepted by the bank when i tried to finalize the new bond agreement with the bank. It seems that the PPS life cover does not comply Credit Life Insurance regulations (2017 amendments). Upon checking my PPS life cover policy the bank has rejected the policy deeming it insufficient to provide the 12 months cover in the event of unemployment as required by the amended Life Insurance regulations. Effectively the policy is unusable (unacceptable to the bank) as it does not meet requirements of the bank following amended regulations. I since raised a query regarding the misalignment of my life policy to the amended regulations on friday 29/01/2021 and after few telephonic follow ups (3 february and 9 february) and promises of timely response I only received a reference number (3776150) with no useful feedback (only that the matter has been referred to experts). This has halted the bond registration on my side because of the policy not complying to the regulations and lack of response from PPS to assist regarding the policy insufficiency. Disappointed with the customer service.
168 replies
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12 (100%)