NH
Nigel H
Active since Dec 2020
12
Reviews
0
Industries
Reviews
12 reviews1 month ago
Vodacom - your billing is ********
This is my story (and probably hundreds of thousands of Vodacom contract users)... I've been looking at my invoices for the past year and a half, and I'm noticing a trend. 1. Multiple little add-ons thats added to an account 2. Double entries on the account for little things (up to (and including) R20). - This doesn't sound like much, but add it up ((R20 x 12) x 1.5) x the amount of subscribers... it's in the millions. 3. The contract amount goes up, with no notification I just want an honest service from an honest provider. I'm at the point of cancelling my entire contract and looking elsewhere or even going prepaid, or just using email. If ANYONE at Vodacom is monitoring this, call me, you have my details from my email address (Lets see if you adhere to the POPI Act), and get it together.
53 replies
4 months ago
Nedbank double debited my bond
This morning, I called for assistance re: a double debit on my bond. Reference number provide. It has a matter of urgency attached to it, due to the funds taken (the 2nd time) was for my insurance and car payment. I've been on hold for a Home Loan consultant for 30+ minutes already, due to the GENERAL SUPPORT not being able to assist. 1. I've been charged the debit fee (who's going to reimburse me for that?) 2. There's a 24 hour delay with refunds, which is going to affect MY credit score.. not theirs. To paraphrase M. Bison - "This is the day that they took my money. To them, it's a Wednesday" I need assistance TODAY (24 December 2025 - 11:13)
112 replies
7 months ago
Vodacom Blue Route has to have a relook at their staff
Worst experience EVER at Vodacom Blue Route. Went in to check on the status of my contract, only to be told that I need my ID (which apparently is a new policy), and I offered my driver's licence, which has a photo AND my ID number on it. Banks even accept it. so what makes Vodacom special? And not only that, the 'assistant' also **** to me stating that he's supervisor will assist me, due to the manager not being in store that day, only to overhear his colleague ask, "Who's your supervisor?". On asking another 'assistant' if there was a supervisor on duty, I was told no. So, seems like that person wanted to sit on his bum, and not assist anyone. He also seemed like he didn't want to be there, only filling in time in his day, before going home. He doesn't deserve his pay
106 replies
12 months ago
It's been almost 3 months since putting in a claim.
My experience with Integrisure has been less than ideal. I put in a claim on 10 / 11 February 2025, and as of 25 April 2025, there has been no traction on the claim. Only from Heinrich Sauls that the insurer has contacted the assessor again for another report, to which I contacted the assessor to confirm if this has been done, only to be told that they hadn't been contacted. I'm not sure what the plan is, because I've been unable to drive my vehicle for almost 3 months, and I'm paying my insurance premium monthly. Is this 'Senior Claims Specialist' actually working on my claim, or just palming me off. He never replies to emails and is always away from his desk when called. He is clearly working on my nerves with his nonchalant attitude to this case. Can someone please follow up on this, and get the ball rolling on this.. or hell... contact me?
59 replies
26 months ago
Process needs to be looked at.
The one thing I can state is, that the process needs to be relooked at post authorisation when a generic practice number is used for authorisation. Then the Networks team needs to add the practice details for the doctor, and the process breaks when the authorisation needs to have the doctor's practice number inserted onto the authorisation. This was missed with my claim, and it had been declined twice, and I had called in concerning this. Please relook at your processes, so that this doesn't fall between the cracks.
58 replies
26 months ago
Time to contact the ombudsman
My claim has been declined even though I've jumped through all the hoops they've put me through, I've even gone as far as to contact the disputes department. Due to this, I'm going to be contacting the Ombudsman concerning this.
174 replies
27 months ago
Budget doesn't do a full inspection of cases.
Very poor showing on behalf of a company I've been recommending, but shan't be doing so any longer. My items (plural) coming to the value north of R21000, and am told my claim is not going to be paid out, due to an item that is NEVER removed from my home, to have been taken out this one time (an outlier). I've requested a manager call me, but still waiting on that. Had to take it further to the complaints dept, to which someone may only call me on Monday. Failing someone contact me soonest, this will be taken to the ombudsman.
116 replies
30 months ago
Asking to remove item, get hung up on
Called in with regard to cancelling a VAP (an additional R216.40 a month (on top of my premium)), not only when I request to speak to a lead, I get informed I cannot, and then subsequently get hung up on. Worst service received from them by far.
131 replies
39 months ago
Pmt Honfee that is being debited from users' accounts.
So, my experience has been much less than stellar. I've recently seen 2 debits on my account with the description of: Pmt Honfee. Never seen this before, and am slightly perturbed. The reason I got is: to honour transactions, and this makes no sense. On the chat option with Patrica from the "Premier Banking Service" who has not replied to ANY of my messages for the past 17 minutes (and counting). FNB, is you have any shred of customer service and decency, the amount being queried is a mere pittance, but it's a lot to some people. R200 & R45 respectively needs to be reversed and placed back into my account, with addition of the charges that have incurred for this affecting my account negatively. This is a call for a refund, or I am going to lodging a formal complaint to the Ombudsman for banking services (https://www.obssa.co.za)
132 replies
45 months ago
TopUps are a waste of money...
To all those out there looking for a cheaper alternative when it comes to medical insurance, and you come across GetSavvi, carry on looking. Remember, you get what you pay for. My debacle started when my family and I went to the optometrist and thus they had only paid for 1 person, whereas with a top-up, they're now refusing to pay for the other members. I'll be out of pocket by R2000 so that GS can save on their bottomline. Time to move over to another plan. So, word of warning, if you have a family, do NOT go with this provider.
268 replies
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9 (75%)