MP
Monwabisi P
Active since Dec 2020
13
Reviews
0
Industries
Reviews
13 reviews6 months ago
Daily Telesales calls
I recently received a call from a company “three sixty” or similar name on behalf of Miway for insurance. No consent given to be contacted for quotes. Please share my details with all companies that source leads for you to stop contacting me. The number they used is 0100039173.
53 replies
13 months ago
Harassment by Netstar
Please ask your team or juristic rep to delete me off their database. In the last 5 days, i received over 10 calls (numbers mentioned below) asking to do a quote for Netstar tracking. This is pure harassment of my time. Please reach out to your call centres or juristic companies hired to get new clients. Number that called me: - 0874745016 - 0311091581 - 0874742932 - 0874745021 - 0874742937
106 replies
27 months ago
VodaStore Orders are not taking customers seriously
Hi Team, Right now I don't know where ot who to speak to. I made an order via vodashop reference 2010748881 last December. I beginning January and I was advised of it might take a week. I called again mid January to follow up and I was told to email eShop Support. I have only received an auto reply, no person has acknowledged my email nor reply to it. I called yesterday and I was referred to eShop with no escalation email. This email process without a person to take accountability is not working because I still don't have my order and still don't know who I can escalate issue to.
174 replies
29 months ago
Unexceptional after sale service
I have been using Postnet to deliver any goods for years with no issues. Currently, I sent a parcel (brand new mirror) with a cost of R3000. Wrapped the mirror in layers of boxes, Broadacres Postnet also added its wrap and added fragile stickers which I paid for. I thereafter paid over R700 for the delivery to Postnet Vincent East London. After close to 2 weeks, I get a call that my parcel never reached its destination as it broke. Aramex (I think that’s the courier they used) has advised them of this. I asked for a way forward, no answer was provided besides “we are waiting for pictures”. The recipient went to Postnet Vincent East London and was told the same however no other feedback is given. I asked the lady at Broadacres about insurance and claim for my parcel and delivery fees, she said I will speak to manager but till date, absolute silent. From the Postnet SA franchise, I would like to know my rights as the sender and how I can claim for loss due to delivery negligence by 3rd party used by postnet. We can’t be following up with both branches like we are to blame as clients but nothing is done by them. No forms filled, no refund, no claims, no pictures of the broken item.
0 replies
30 months ago
SA Online Store ****
Looks like I also fell for the **** sites in South africa as well. After spending close to 10k in a cart to buy and only seeing all the red-flags now. Why is Tommy US still allowing the domains to work? There's no contact personnel or ways to trace my order and it's been pending for 7 days now. For such a great brand, this is a low blow of hard earned money for customers who love the brand in South Africa.
0 replies
30 months ago
Non existence upgrade fees due to internal sales team.
I recieved a call this morning (Saturday 14th) that I owe R275. As per call I upgraded and transferred clubs. I asked the person to check request and he said it came from Kuthala Vani/Vapi at VA Beacon Bay. I called branch and they have advised they don't have an employee by that name and they don't have administrative rights to make club transfers nor do they see an upgrade as I am still on the same membership for years. I have been a premier select member for years now, no upgrade was done. I certainly did not initiate a club transfer as I am based between GP and EC which is why I opted for premier option and not club in the 1st place. I know all calls are recorded, can you please check your calls as to why I must pay for an internal personnel doing for sales or whatever their reason was for the changes and why was it done. Why am I paying for an upgrade which never happened?
0 replies
42 months ago
After Sales team customer experience
I received my new contract last Friday 11th November and was told that my home internet sim card would be activated within 24 hours. I called the team to verify. Monday, still no network, team advised they will sync sim and will work within an hour. Today, i called and consultants keep dropping line. As much as i am a loyal vodacom customer, this has been so far the worst service experience on a new contract recieved and as i am typing this, i am on a 4th call to the team who drop calls for no reason without helping me.
396 replies
53 months ago
Poor Service Standards
For such a huge famous franchise, I am disappointed with the level of service I have recieved from their online service resolution team and call centre. The order number MAK3299361 was done 27/11/2021, I have followed up and called the team so many times and I feel as a customer, my frustrations were not heard. Firstly, on all my calls (I believe they have recordings), not a single member of Makro apologized for the inconvenience caused by the brand to me as I ordered additional items for an event I had on the 16/12/2021 (18 days after the order date). All they said was "I understand", "I will escalate", "Makro will call you back"(till date 20/12/2021, no phone call from brand). I now had to tap to credit to buy those items of which bears interest daily as I am waiting for my cancelation logged on the 16/12/2021 to be done and refund to be processed. Although it's not even my fault, I am told that, the team can take up to 14 business days (mid Jan 2022 taking into effect the number of holidays from now). I do see this as an easy transaction as the goods are with them, its not a return item, confirm with warehouse and a refund is processed. As you can tell from my time lines, I was desperate enough to allow the team to deliver till the last minute but nothing, no feedback, no communication. I just hoped the team had it's own ratings for all phone calls for services rendered by staff, I believe this wouldn't have come to such a platform. The link I recieved after multiple emails to rate doesn't even work. I am somehow certain even with such complaint here, chances of them calling me are 1%, I don't even have small glance of hope.
53 replies
59 months ago
Contract Cancellation just a MESS with no assist
I have never experienced such awful service. The Fourways Mall MTN branch refers me to Call Centre to cancel contracts because they are a "Sales branch" which just said to me, after sales, we dont care about you anymore. Anyway i called the 083 135, everyone saw my details until i as referred to Cancellation team, the guy assisting me (Sello i think) verifies me then tells me to hold, he then starts chatting with colleagues/friends on the side about taxi fares, people being raided for R10 etc (i think i was supposed to be on hold/mute) then when i say "Hello" to alert him that i am still on the line, he comes back with a "system offline" and i must call tomorrow. Kanti how difficult is it to cancel contract? Seeing on other reviews, it seems MTN contract cancellation is just a mess and everyone has to go through this route to be listened to. Contract ended 02/06/2021 (info provided by call centre) on cellphone number 0718199948 but you would swear i still owe millions. People need to us as clients seriously and value our time, holding the phone for more than 20mins before being helped then get such awful service is not ideal for any sales and service related business
0 replies
61 months ago
Debonairs Dainfern Poor Service
I ordered a pizza online for Debonairs Dainfern at 19h35, called branch at 8pm and they advised driver is on his/her way. Called back 9pm and the store said its with driver. Funny part is that, they kept on dropping my calls every time I call. Refused to give me driver numbers to track where he/she is. Even if the shop was busy, poor service starts by the team lying about whereabouts of your food. A driver can't take over an hour to deliver pizza from Dainfern to Cedar... This is the 1st poor service I have recieved from debonairs in my lifetime of ordering or buying from franchise.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
13 (100%)