SM
Sharon M
Active since Jan 2021
17
Reviews
0
Industries
Reviews
17 reviews6 months ago
Life Healthcare
Account number 6511389374 My account is settled I spoke to Avril Govender who advised she has escalated the matter to Finance yet I'm getting SMs of being handed over
53 replies
13 months ago
Vodacom Fibre Service
Hlulani Mabasa 2113 Kamala Street Royal Cradle When it Rain it pours I regret why I have them a 5 star I have been out of Services for A week now Facebook Social Platforms I logged my request no one is answering Because I'm not a Influencer or One of the Customers that Are famous to be attended too Customer Service Department Vodacom South Africa customercare@vodacom.co.za Dear Vodacom Customer Service, I am writing to formally lodge a complaint regarding the ongoing service failure on my fibre subscription with Vodacom. My account details are as follows: Account Number: I899349-2 Fibre Line Reference: Vodacom Fibre Broadband Nokia Promotion Code(01/03/2024) I have been experiencing an issue with my fibre line, and despite technicians being called to assist, they have failed to resolve the problem. I was provided with an S3 router, but I still cannot connect. Additionally, the H500 router is also not functioning. As a hybrid worker, I rely on a stable internet connection, yet I have been forced to spend a significant amount of money on mobile data out of pocket to stay connected. This is unacceptable given that I am paying for a fibre service that is not being delivered. I have reported this issue multiple times, and my latest escalation reference is: Vodacom: Feedback | SR250306-610354 Your enquiry has been escalated with reference number SR250306-610354, and I was informed that the second-line support team would contact me. However, I have yet to receive a resolution. I request the following actions: 1. An urgent resolution to restore my fibre service. 2. A detailed explanation of the cause of the issue and why it has not been resolved. 3. Compensation for the period in which I have not received the service I am paying for, including reimbur*****t for the mobile data I have had to purchase. Failure to resolve this matter within [reasonable timeframe, e.g., 7 days] will leave me with no choice but to escalate this complaint to the Independent Communications Authority of South Africa (ICASA) and other relevant consumer protection bodies. Please treat this matter with the urgency it deserves. I expect a response as soon possible.
212 replies
13 months ago
Waseem Vodacom Agent Big Up CAPE TOWN
Good Day This is just to give thank you where is due. SR250306-610354 I had no fibre connection for the past 72 hours and struggled , to connect. Various Agents Tried to assist with the connection it low and eventually stopped working. Technicians were called and still couldn't resolve the issue as they had to replace the router but , there was no connection.From spending almost R300 out of pocket to work Thursday and Friday as I work Hybrid was very not nice. The technicians advised they won't be able to assist but to escalate further I called the Call centre again Waseem was very patient with me he listened to my issue and apologised for the inconvenience this Put me at ease within seconds he RESOLVED my error just like That Big up to him his department is blessed to have someone like this His telephone etiquette is 10 Can this message be passed out to the managers and training Specialist may they use his call to train more people. We'll done
53 replies
19 months ago
Customer Service
VB/T301058. Today must be one of those yet to regret being bashed and shouted,by Vodacom Agents My account was incorrectly suspended and due to the Fact that I made a manual payment To the Vodacom Store directly at Westgate. When I contacted the Call Centre I spoke to Refilwe and I advised her Why is my account on hold said that the last payment I made was in July,I advised her that I make monthly payments using Capitec bank and She advised me that but still the account is being debited I told her that I requested a debit order cancellation log time ago ,Refilwe or Ofontse decided that I should send a POP to her what's app and that she would call me back.I did so but decided that I needed to call and escalate.The way Ntsako , Refilwe and Ofontse talked to me in my second call I've never been talked down like that before in my life They were shouting at me saying I as a Customer Do not listen They were bashing at me like a Toddler who has no idea what she is talking about I've never felt ao small as a Person.Mind you on my Vodacom App my Account is not in arrears. I would like my account to be updated as payment has been made and feedback on the Second call with Ntsako
159 replies
32 months ago
Billing Query
My account was over debited again and this is affecting my other debit orders . The Annual Increase pushed my monthly premium to R434.72 but still this Month you over billed me again with R469.71 ITS AFFECTING OTHER POLICIES I have . If there’s any commutation with extra charges why is not communicated beforehand and send to us .
132 replies
32 months ago
Chicken licken Westgate mall
I bought Full house including 6 sliders Bare in mind it's month end When I arrived home When I check only Full house no sliders of my order I stay in Mindalore Krugersdorp for me to drive back to Chicken Licken Westgate mall it's another petrol money and when they give you your order as it's packed they do not even reconfirm that all your take away food is all there very disappointed. I paid R247 and only got food for R165 I guess it's their gain
0 replies
38 months ago
Lenovo Ideapad
I bought an Idea Pad Laptop LENOVO cash from Ackerman's Connect Westgate for R4999.00 on the 25/01/2023 From Lemogang Mothudi Worst Decision I made in my life.The device is so slow and apparently it's a new Laptop that's not true .For the device to login it takes 15 to 20 to launch on your Username screen let alone go into your Desktop.I called Lenovo and they advised me that this Laptop is left with 6 months as it left the Manufacturer 2022 February as per below 👇 mail. Dear Customer, Thank you for contacting Lenovo Registration Team. I am sorry to inform you that we found more than 6 months of difference between your invoice date( 2023-01-25) and the machine's manufacturing date hence( 2022-02-18 ), I am afraid we are unable to update the invoice date. But you may seek help for reseller. I am sorry for any inconvenience this may cause and thank you for your understanding. Best regards, Cecily Lenovo Registration Team Never buy devices from them DON'T customer service it's worse I'm going to sell it to Cash Converters and Rather go to Trusted Stores that actually are trustworthy reliable quality service and experience NoT this.In this current economy you can see that the only thing that they care about it's Pushing stock Very sad .
0 replies
38 months ago
LENOVO Ideapad
I bought an Idea Pad Laptop LENOVO cash from Ackerman's Connect Westgate for R4999.00 on the 25/01/2023 From Lemogang Mothudi Worst Decision I made in my life.The device is so slow and apparently it's a new Laptop that's not true .For the device to login it takes 15 to 20 to launch on your Username screen let alone go into your Desktop.I called Lenovo and they advised me that this Laptop is left with 6 months as it left the Manufacturer 2022 February as per below 👇 mail. Dear Customer, Thank you for contacting Lenovo Registration Team. I am sorry to inform you that we found more than 6 months of difference between your invoice date( 2023-01-25) and the machine's manufacturing date hence( 2022-02-18 ), I am afraid we are unable to update the invoice date. But you may seek help for reseller. I am sorry for any inconvenience this may cause and thank you for your understanding. Best regards, Cecily Lenovo Registration Team Never buy devices from them DON'T customer service it's worse I'm going to sell it to Cash Converters and Rather go to Trusted Stores that actually are trustworthy reliable quality service and experience NoT this.In this current economy you can see that the only thing that they care about it's Pushing stock Very sad .
106 replies
38 months ago
Re: CPT-43356
Nedbank Disputes department. I honestly feel defeated and I have no choice but to conclude this matter to say no one is willing to assist me in explaining why I cannot get this amount transferred back to me whereas I never Authorised it. The pain of dealing with this matter is painful . As a typical South African who is living and trying to make ends meet the complex English and feedback that I'm getting I don't know how to receive it . All I can do is wait for that 45 days .
0 replies
38 months ago
Fraud
I have been calling the customer service department to report fraud on my account since 6 am Spoke to Thabita and George the consultant place you on hold whilst you are distraught about the incident of fraud in your account and hang up no call back no nothing I honestly believed NEDBANK was the greatest banks ever and I wanted to move my salary and have investments with them but this really showed me I cannot trust them.
0 replies
Review Distribution
5 Star
1 (5.882352941176471%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
16 (94.11764705882354%)