HS
Hlulani S
Active since Feb 2021
11
Reviews
0
Industries
Reviews
11 reviews6 months ago
Poor Service and Unauthorized Transactions
I am writing to express my deep disappointment with the service I have received from Old Mutual. In December 2025, I joined the Educational Savings Plan for both of my children. These were set up as two separate plans. From January onwards, the debit orders were inconsistent — sometimes processed earlier or later than the agreed date. On several occasions, I had to reverse transactions, and at times, double debits were made. Due to these ongoing issues, I visited the Protea Gardens branch in May 2025 to cancel and surrender both savings plans. After all the payments I had made, I only received a payout of about R1,200. On the same day and at the same branch, I opened two new educational savings plans for my children. Unfortunately, the same issues persisted — double debits and deductions made before the agreed date. Additionally, I joined a funeral policy through the Old Mutual official website. However, the system also attempted to debit the premiums earlier than agreed. As a result, I reversed some of these debit orders, and the policy eventually lapsed. I received both an email and an SMS confirming the lapse in September 2025. To my surprise, on 25 October 2025, Old Mutual still processed a debit for the same funeral policy. Then, on 27 October 2025, I went to the Protea Gardens branch to surrender my savings as I am no longer satisfied with Old Mutual’s services. I could not be assisted that day due to poor service, so I returned on 28 October. During my visit, I was informed that I could not withdraw or surrender my savings because they were “already on surrender stage,” implying that I had already withdrawn the funds — which I had not. I requested details of who processed the surrender and on what date, but I was told the advisor would contact me. I left my contact details as requested, but I have not received any call or update since. I am extremely dissatisfied with the repeated errors, unauthorized transactions, and lack of communication from Old Mutual. I kindly request that you urgently investigate this matter, clarify the status of my savings, and provide a full explanation of all unauthorized transactions and surrenders. I look forward to your prompt response and resolution. Sincerely,
53 replies
16 months ago
Horrible service.
Zero communication, no updated information about my order. When I try to track my order, the status says "orders older than 7 days cannot be tracked.
0 replies
16 months ago
****....
Please do not order from them unless if you just want to waste your money. I ordered items from them on the 6th of December. I received an email stating that my items were shipped on the 9th of December. I can't track the status of my shipment, it states that it's older than 7 days. I've been trying to call them almost every single day and they keep on saying it was shipped and they will get back to me with the status of my shipment but they never do. Yesterday I requested a refund, they didn't send me an email at all with the refund information and they are saying that I cannot get my refund until they've received the items from courier IT.
0 replies
38 months ago
Bad customer service
Around January I wanted to change from 1st for women to another insurance company due to the pricing, when I attempted to cancel my policy with 1st for women the consultant who was assisting me did a review on my policy and also realized that I was being over charged since 2021. I asked him to log a refund, he promised that he did, only to find that the refund that he logged was only for the month of January. I called back to find out what happened with the other 17 months refunds and each time when I call I am given different feedback by the consultants and each time I am promised that I will receive a call from the accounts department but I never receive a call.
168 replies
43 months ago
Keep on blocking my card
African Bank keeps on blocking My world account even when I make transactions which are way below my daily limit. They blocked it over the weekend, when I called they resolved it fast. They blocked it again yesterday, i called them every single hour and they kept on saying that it will be resolved fast but they never did, I am stuck where I am at, I've been stuck since yesterday. It's a night mare, even if I wanted to port my salary to African Bank after this experience I would never.
532 replies
45 months ago
Disgusting
I was involved in an accident around March this year, my insurance referred the matter to VFV attorneys so that I can be reimbursed for the excess amount that I paid. Since then I keep on contacting VFV and I have never received any communication from them. I was told that my matter was referred to a lady called Shannon, I keep on sending emails but I never receive feedback.
0 replies
47 months ago
Very poor service
My 5g rain is showing a no network sign, I cannot connect at all. It's been 3 days now, I tried logging a ticket and contacting the support team several times but no one ever gets back to me. I want to cancel my subscription now.
536 replies
50 months ago
Extremely bad service
I got involved in an accident around 7:40 am, I requested assistance on their app since they claim that they respond fast. They never dispatched anyone for assistance and no one called me. I tried calling their number and it's forever busy. A towing company assisted me by getting hold of their direct contact. I also requested a Family run car but they canceled it and I am covered for it. I had to request an Uber because they were not getting in touch with me at all. I have been trying to call their claims department to request to get an update but they don't pick up. After the trauma of being in an accident I have to deal with this. I am immediately going to join another insurance after they have resolved my issue if indeed they will. Please contact me on 0791516723 or hshilenge@gmail.com.
53 replies
52 months ago
Horror
I received an email saying I received my parcel at 7pm but I never received the parcel.
0 replies
53 months ago
Bad customer service, no communication
If there was an option for no stars at all then I would give them that. My order hv been in transit for two weeks since I paid for their customs tax. Communication is non existent, they never respond on whatsapp, calls and emails. I need to get my order by the 17th but it seems like that is never going to happen.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
11 (100%)