KM
Karen M
Active since Mar 2021
10
Reviews
0
Industries
Reviews
10 reviews13 months ago
Confusion with 2 profiles - No ownership to resolve the issue
For one or other reason, we are 2 clients who are on the same account. I have ordered goods, when I did not get the information to pay duty fees I followed up. I saw someone else's information and asked them to correct it. I then received the email and paid the duty fees. Now Buffalo couriers do not want to deliver my package as they say Shein has to give them the correct information. Shein kept on saying they did. I am left in the middle of this, and no one of these 2 companies is doing anything to resolve the matter the one is referring me to the other. I have been struggling now for 3 weeks. The other person did not sign for the package as it was not hers and returned it to Buffalo, yet after several emails and phone calls to Buffalo they do not deliver it to my correct address although I explained this situation to them and provided them with emails from Shein which doesn't mean anything to them as they want the information from Shein. Shein should contact them and sort it out, but they do not!!!!!!
0 replies
13 months ago
Poor Service - Not taken ownership to resolve the matter
I have been trying to get my Shein package from them for the last 3 weeks. The agents that work there do not apply their minds and take ownership to resolve the matter, they are like robots - only one sentence. The managers also do not phone you back to resolve the matter. There is NO service. I have ordered goods from Shein. There is a confusion that we are 2 clients with the same name and surname on one profile - not sure how that happens. They initially gave the wrong person's details to Buffalo. After correspondence with Shein that they confirmed changing my information. I then received emails to my correct email address and paid the duty fees, which I did. Buffalo sent me an email to say they are going to deliver to the wrong address. I sent several emails and phone calls to say it is the wrong information for delivery and explained the situation to them. They keep on saying Shein must change my details and Shein confirms that they did I must contact Baffalo. Yet they delivered it to the wrong address and the person refused to sign and returned the package as it is not her package. I phoned again to say this is proof it is not her parcel; it is mine they have to send it to my address. I have all the emails from Shein confirming they sent the information to Buffalo to correct it so that it could be delivered which I provided to Buffalo. Now the parcel is lying at Buffalo and I am not getting it. If it was their parcel they would have accepted it and not refused to sign and return it to Buffalo.
0 replies
33 months ago
Can't do attitude and regid
I tried to exchange a dress for a smaller size at the Cradlestone Mall. They have all the excuses why they cannot help me and are only doing the bare minimum instead of trying to resolve the issue. I had to direct the Manager to their systems where they could get the information yet still they do the bare minimum not to assist me and only looked at their records from July and is not prepared to look further to get the information and help me. Absolutely shocking!!!!
60 replies
33 months ago
Lack of proper communication channels
I have ordered a few things. I received a call from my bank that several amounts were going through my account and it looks like *****. I did not know what these amounts were and my card was cancelled as I suspected *****. Amazon has deducted 3 amounts but I do not know for which products it was as I can only see 2 products they are shipping to me. They only have pre-programmed limited answers and you cannot call them as they do not make provision for a South Africa number. I cannot get hold of them to resolve the issue and I do not know if ***** was committed on my card or if it was one of the products. It is so frustrating. Previously it was so easy to order and communicate with them. It is a nightmare now. If this is how they work I am never going to order through them again.
0 replies
35 months ago
Poor service
Ask them to order something for me. Phone to follow up they said the will phone me before 13:00 the same day. No phone call. I went to Cradlestone to find out what is going on. They were arguing more than focusing on resolving the problem. They said by Monday they should have it. Once again no call or answer from them. Very bad service. Shocking to say the least!!!!
0 replies
48 months ago
FRAUS ON MY ACCOUNT WITH NO OWNERSHIP FROM MTN
There is no client service at MTN and they don't care that fraudsters are stealing from their clients. After there was fraud on my account I lodged the matter at an MTN branch and they referred it to their fraud department. Thereafter I sent a follow-up email with NO RESPONSE. MTN does not care that fraud was committed on MY account although it was due to their negligence. They deal with it in a I "don't care" manner because it happens with so many clients. How did the fraudsters new I had an MTN account? According to the POPI act my personal information should be protected by MTN which was not the case. The fraudsters also had access to the MTN systems to generate MTN messages to me. This is negligence on MTN's side not protecting their systems. They cannot say that they advertise for clients not to share their OTP number yet I haven't seen any of these ads in the media, neither did any of my friends or family. I also lodge a complaint CAS 177/4/2022 at the police station and are waiting for MTN to investigate, but I don't get any response from them. They do not protect clients information and fraudsters has easy access to their systems.
0 replies
51 months ago
Client service
I have experienced the worse client service from this company. They should not be in client service if they cannot assist their clients. I need to get some urgent information but am unable to do so as they cannot take your calls and never phones back. I keep on leaving messages for Natlie as she is never available to talk to, but she never returns my call. I asked to speak to her manager but the person is on leave, therefore also not available. I then requested to speak to her manager but he is always in meetings and cannot speak to me. I was informed that the only way to communicate with him is to send an email yet the email address given is not correct. There is just no way to speak to these people, although we are paying them a fee for the admin work they do for the Estate.
53 replies
60 months ago
Fraudulant company - Taking clients money without providing dresses
I ordered at the beginning of March and pay for several dresses. According to their website, it would have been ready by 20 March. I have been following up since middle March with no results. They first gave me the incorrect information of previous orders to track. Now I do not receive any communication. According to their website, they said there will be someone 24/7 available for a live chat but this is not active anymore. There is no telephone number available and they do not respond to emails. They are taking the client's money without providing the dresses.
0 replies
61 months ago
Virginia Botha from Handy Guide
Virginia Bota from Handy Guide promised to publish a calendar with my business info with the agreement to distribute it for free to different areas for a fee of R2550. Every time I followed up she had an excuse. I requested that my money be paid back. She does not call back or read any of my WhatsUp messages. She even removed her photo from WhatsUp. NO response. She is not legit and fraudulently takes peoples money!!!!!!! Be aware of her.
0 replies
62 months ago
Unethical practices
I went for a facial and to my surprise while in the middle of the treatment I was informed that the moisturising mask was not included in the price anymore. This is now an additional charge. I find this very unethical. The price went up and the reason I choose this treatment is now an additional charge. It is now almost double for the same treatment. I would never have booked if I knew this beforehand. The main reason for this particular treatment was now excluded with an additional charge. You pay more but get less. Who wants to pay R720 for a basic facial. Sadly I left with my skin being dryer than when I went in for the moisturising treatment. Be aware if this new practice at Soulstice!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (100%)