MX
Mpho X
Active since Mar 2021
9
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Reviews
9 reviews7 months ago
On the 26 September 2025 a Finchoice funeral cover Client passed away. Finchoice was then contacted to confirm the funeral cover as rge funeral policy couldn’t be located. After providing the deceased details and asked verification questions of which th
Lack of Assistance regarding funeral cover confirmation and refusal to assistance to confirm benefits on a deceased main member
106 replies
9 months ago
Harassment from Nedbank Home Loans on Up-to-Date Account
For the past few months have been harassed by Nedbank home loan for a home loan account which is up to date. With each call I ask the agent whether an amount is outstanding, and there is a confirmation the account is up to date. Worse Nedbank Home Loans decided at one stage to move my debit date to the 20th of each month, despite previously indicating that is one the my chosen debit dates. Thus, the debit was not honoured, but another run was done and paid. I feel harassed by them; if it's not a call, it's a letter indicating I must call to make arrangements. Worse, when calling through their call centre, you are put through 4-5 people before you get the assistance you need. Can Nedbank Home Loan look into the process as this really bad customer experience.
0 replies
11 months ago
Tymebank Personal Loan Amount
I app**** for a personal loan on the Tymebank app, although I qualify for R200 000, I app**** for an amount of R30 000. When the loan was processed it was approved for the maximum amount of R200 000, of which I did indicate on the slider that I needed R30 000. I then called Tymebank where I was told there is nothing they can do for the electronic application and I need to wait for the application to expire, which will be 06/05/2025 then I can apply again for the right amount. I then waited for 06/05 of which it didn't expire, checked again on 07/05, still the application had not expired. I then called Tymebank again on 07/05, they said the system still shows it needs to expire but it didn't. I was then told even if it expires I will need to wait another 7 days to re-apply and they have escalated to the technical team to sort out why it hasn't expired. I was then told the escalation has a turnaround time of 24-48 hours. Despite the issue being caused by Tymebank, it seems they insist on the high amount to make one pay a high interest rate and related costs. I requested to speak to the manager - Boitumelo Nthine, but was told she would call back, of which the call has come through.
116 replies
12 months ago
Bad Online Purchasing Experience
On the 4th of April I purchased a jumpsuit online which the purchase successfully but didn’t receive an email confirmation for the purchase. Then on the 7th I called Poetry customer service and the purchase was confirmed and told and email will released to confirm the purchase. Of which I did receive. I was then told an invoice will be sent out once the delivery is scheduled of which I received on the 09 April including a confirmation the following “processed your order PT01119036 and will be handing it over to our courier partner as soon as possible.” On the 10 I then received an email from Poetry stating they processed the credit note on the order and reason was Products returned. There was call from supplier why the order was cancelled even no communication vis email instead the reason is given as if the product was returned. Such poor service from Poetry. I always order from them and has never experienced such dismal service. From the begin if the order process to end where they decided to cancel the order. Makes me wonder is this now the new service offering from Poetry. Really disappointed.
0 replies
12 months ago
No Response from TymeBank Credit Card Division
For the last few weeks I have calling Tymebank and Tymebank Credit devision without much luck. When calling the customer service number they put you through to the Tymebank credit department and no one picks up the phone. When calling using 0861007250 and 021 597 4537 both numbers IVR prompts followed remain unanswered. I have been calling for nearly three weeks and remain on hold for more than 30 mins to an hour without any assistance. This is really frustrating as they don't even have an email address where you can send your enquiry.
174 replies
17 months ago
Telkom Handing over and harassment on Up to Date Account
Telkom has been handing over the up to date account to attorneys. Had to go through numerous effort to ensure these attorneys get proof of payment which telkom has been showing on their monthly invoice. They also hand over to multiple attorneys as a result have to deal with numerous attorneys explaining the same issue worse they seem not to believe you as the account was handed over. I received a call today on an account due on the 30 November and already handed over. This is serious harassment and worse impacts my credit record on incompetence from this company. They even charge late payment interest while payment reflects it was made in time.
0 replies
20 months ago
Worst treatment and service by Braai Room Lonehill
The booking was made for group. We arrived at the venue at corner with proper arrangements for a big group. When the manager (Hansie) was asked whether can we be moved elsewhere. Ge refused saying we are going to be unruly. We arr fir staters fir so long and they arrangers were in plates instead if platers as ordered. And randomly placed with no coordination. Waited for nearly two hours for mains. Also when they came no crockery was provided. Also placed on plates again no coordination. The waiters behaved as if ordering the drinks was more important than having food. Even the food was not well cooked. This was the worse place I have been. Come to think how much money we spent we really deserved a better treatment. Braai room lonehill doesn’t provide the experience worth paying for. Will visit braaivroom again. Terrible
0 replies
26 months ago
Disgusted by the Service provided by Activate by Absa Insurance
On the 12th of Febraury I called Activate by Absa to request an assistance as my car couldn't start after driving in the rain. Upon logging the call, the lady I spoke indicated that the call needs to be logged as an accident for water damage despite my explanation that there was a warning sign which came up indicating the car battery was low. She then informed me that the car would be towed and taken to an assessment center in Wynburg. Upon the car towing company arrival I then requested for them to check the battery as the was a warning sign, the towtruck driver declined to check saying it was not their job they were just told to come and tow the car. On 13 February, I then called the customer contact center to log a claim as advised the previous day. I was told I needed to log the claim on the mobile app as that is where it will be picked, the claim was to be logged under flood so it can be aligned to the issue the car was alleged to be towed for. After logging the claim on the app, nothing indicated it was logged, I then called the contact centre again and they verified that they could see the claim and they would assign an assessor to go and look in terms of what the issue might be with the car. The two agents I spoke both asked where is the car location, meaning they couldn't see on their side that the car was towed and to where. On 14 Feb, I then called the contact center to check whether an assessor was allocated to the claim. Spoke to Tshegofatso who said he would assign the assessor. He also asked where the car was location, I indicated it was towed to Wynberg. On 15 Feb, I received a called from Allendre, asking whether the car was drivable and where is the car. I indicated that we were told that it was taken to Wynberg, she then said she can only go there on the Friday the 16th as she has been on the other side of town already. she will ensure the assessment report is sent to the claims dept by Monday te 19th. On 19 Feb, I called the contact center again, they indicated they indicated that they still hadn't received the report and gave me the contact number for the assessors. Around midmorning, I then received a call from the regional manager Imagine, stating there was a mix up, the assessor didn't go on Friday to assess the ca, but was already on his way as we were on the call. The assessor then called to indicate the outcome of the assessment was that the battery was flat and needs to be replaced. He then adviced that the car be towed back so we can sort out the battery. Later I got a call from the contact center confirming the car would be towed back but the process takes 48 hours. 20 Feb, My husband received a call from Auction Nation asking whether we wanted to sell the car, he indicated that we are not selling it. She said it is a standard protocol for them to ask whether we intend selling the car. i then called the regional manager who said the towing side is not his area of responsibility and it is a common practice by insurance to store cars in salvage storage, nothing will happen to the car. An email from Naomi from Auction Nation rep**** to Allendre to assist with arranging the towing, indicating the towing must be done on the 20th latest by the 21st. 21 Feb, no call was received yet regarding the car being returned. Called the contact center they indicated the would request Allendre to call. I then called Aneshen, he also said he would send an email for Allendre to call. What a worst customer experience i received from ABSA idirect Insure. For the main fact there was no interest from the agent who logged the call to rather do an assessment first before towing the car, it says a lot about the caliber of people working there to support the process. But worse the insurance seems to be hard-wired on processes that they do not follow themselves leaving customers frustrated and uninformed its pathetic. Worse, you can't even track the progress of your claim on the mobile app despite them insisting you logging the claim on the app. As I am typing this review, its 13h39, still no call from the towing company or assessor admin clerk. Quite disappointed and let down by this insurnace company
58 replies
62 months ago
Discovery Med Aid- Delayed Claim and Disgusting Treatment By Consultant
I recently sent through a claim to discovery on 19/02/2021, requesting to be refunded for dental services. The automated email indicated the reference number and also that the claim will be processed within 2-3 days. Called on 02/03/2021, to be informed that the claim was only loaded on 26/02/2021 and it was selected for random auditing which will take up to 5 days. I then requested to speak to the manager as the lady by the name Lulu said there was nothing she could do. She then put the phone on the side and kept me on hold for nearly 17 minutes while I was listening to consultats taking calls and conversations between her and her collegues. I have lodged a complaints with Discovery but do not think I will hear anything from them.
112 replies
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5 Star
0 (0%)
4 Star
1 (11.11111111111111%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
7 (77.77777777777777%)