SH
Simone H
Active since Mar 2021
7
Reviews
0
Industries
Reviews
7 reviews12 months ago
Poor Service...VWSA (Danielle) and VW Alberton
Despite having a full maintenance plan, my vehicle has been serviced at VW Alberton. The last two services have not been in accordance to the VW standards laid out nor expected. From complaining of a gearbox knocking noise from last year to showing a gearbox malfunction light, sending photos of the fault on the instrument cluster and photos of the crack in the brakes...something that should have been covered by the maintenance plan...a safety critical item. Needless to say, on both services/repairs...the product specialists could not find the fault but told "customer to monitor". The service advisor told me to drive to their dealership when I receive the fault. However, the manual states to park the vehicle to avoid further gearbox issues. Also, the service fluids need to be checked. I ask why this was not performed when the vehicle was brought in? After raising this with my case manager at VWSA, Danielle, last week Tuesday, leaving two messages for her and emails waiting for responses, she promised feedback by today...I have been ignored. The Dealer Principal from VW Alberton, has responded with a "cover myself" email which bears no relevance nor taking any accountability despite profusely apologizing for the service levels and stating "I'm embarrassed with what I am hearing and I apologise for the service you have received". VWSA, I want answers as to how my gearbox issues and brake issues are going to be resolved. You have all the proof and the job cards which have all been sent to you, together with my Tracker report, showing your dealer did a test drive for 12 minutes only to not find a gearbox problem...not sufficient time to heat up the gearbox. You have proof of everything and detailed correspondence. Why are you delaying feedback and avoiding accountability?
0 replies
13 months ago
Checkers Brackenhurst *******
In December, I purchased 2 x R500 gift vouchers from Checkers Brackenhurst. When wanting to use the vouchers, it was informed that it was some non refundable flash money market voucher. After many back and forths, on 22nd February, I spoke to Simo, the branch manager, who advised to leave the voucher until Monday 24th February and made me purchase another R500 gift voucher. It is now two weeks later, two to three visits per week and still nothing has been done. Tonight, Simo has advised that there's nothing that can be done and the regional manager said the same. However, Simo, in his own words said "it's not your fault but there's nothing I can do". Now the cashier Gladys Manyamalala, who issued the incorrect voucher has no repercussions and Checkers themselves refuse to assist even though the error from Checkers is refuted.
0 replies
16 months ago
The Bed Store-New Market Mall
After purchasing a bed yesterday and promises made for the bed to be delivered today, I followed up with Lerato asking for a delivery time this morning. Even whilst knowing the bed was purchased for my parents as a surprise, she got off the phone with me and immediately called my mother informing her the bed would be delivered tomorrow. Lerato, you made the false promise, failed to follow up with your warehouse on a delivery time and ruined the surprise! Well done on your shocking service delivery and ruining the surprise, even though I told you not to contact them.
168 replies
27 months ago
Deducted money, no delivery received
I ordered food, money was deducted off my account and there's no details of my order on the app nor did I receive delivery of my food. I tried to call all your helpline numbers and that also leaves a lot to be desired as you don't get assistance. Eventually contacted the restaurant, they gave me the number for UberEats and I was refused any assistance as I was not a store. The restaurant I ordered from told me to rather order through Mr Delivery as they always have problems with UberEats. Disgusting customer service! UberEats, I now have to wait 24 hours for you to look into this mess you have created and I want my money transferred back into my account.
0 replies
28 months ago
Pathetic! ****mers?
I ordered a neuropathy massager, it took weeks to be delivered. Once received, it was not the massager that was ordered, the packaging was opened, damaged and the order was incomplete. To date, emails have not been answered, no feedback received and there's no contact details. Subsequently, I have found cheaper alternatives at a fraction of the price. Zenvo SA, you have taken money, falsely advertised and your service delivery leaves one wondering!
0 replies
57 months ago
No service delivery... Disgusting
I am disgusted with the service from Vox, especially when forms are completed timeously and I have been left without fibre being connected for three days. Your activations department are unreachable and your colleagues TJ Matima and Rudi Martins do not answer phone calls, emails or Whatsapp messages since Thursday. Absolutely pathetic! I suppose it will be a long weekend without any Fibre... Vox team... You leave a lot to be desired.
424 replies
62 months ago
Telkom Fault Logging and Escalations a Disgrace
Every time the Vumatel lines go down in my area, it takes Telkom 2-3 working days to connect my fibre. On my router it shows "Connected, no internet". I get pushed from pillar to post informing me that the lines are still down (which is not accurate), my router is a problem and I take it to Telkom stores, to follow the consultants incompetent manual scripts for fault logging (what a joke), to configuring my router on the D-link Gateway - I have never been able to configure it myself, even following your consultants "step by step" process, even with the messaged username and passwords they provide. What a joke??? My calls are always "escalated" to team leaders or various departments - no one ever gets back to me. As a paying customer, why should I be inconvenienced with 2-3 days of no fibre, yet you still bill me for these days? This is happening on a monthly basis. Who is going to get my fibre fixed now? How long is your incompetent staff going to take now? Shall I give you all the reference numbers? Shall I provide you with all the recorded phone calls I have had since yesterday on your incompetent staff who do not listen? Who is going to compensate me for missing a Zoom work meeting last night as I did not have fibre? Who is going to compensate me for my 7th phone call lasting over two hours in airtime costs? Is Telkom really this pathetic? Your consultants are always giving incorrect complaint email addresses...shall I send you the email trails of those bounce back mails too? Your customer support service / fault logging and assistance leaves much to be desired and is a complete joke. Let's see how long Telkom will take to contact me now. Any bets? :-)
0 replies
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1 Star
7 (100%)