MS
MJ S
Active since Aug 2009
9
Reviews
0
Industries
Reviews
9 reviews36 months ago
THE ORDER WAS COMPLETELY WRONG AND ICE COLD
I ordered via the Mr Delivery website last evening 26th April. We waited over an hour for delivery and the food arrived colder than cold!! The order was completely wrong and we never received three items which is on our order and paid for. we complained on the Mr D website and got a ticket number, but no response ever since. I will never buy from Lucky Fish and chips Muizenberg ever again. What a *******. The three items were a hake fillet R100-00, a roll and tartar sauce (probably around R25-00), totalling R125-00......
0 replies
51 months ago
REPAIRS GONE WRONG
I upgraded to a Samsung Galaxy Z Flip 3. This phone is extremely slippery with the type of material used on the outside. I accidentally dropped the phone and the one side button remained in the "in" position and would not get out of safe mode. I took it to my branch and they tried to release the button, but no joy. It went in for repairs on the 16th January, 2022. I was told to phone the repair centre every day to get things going for the repair. I tried and went around in circles, first to customer service and then wait for 20 minutes and back to the customer service, so I gave up on that. I sent a complaint to Cell C and was given a case number of 2012702593 with a promise of a response in 24/48 hours. This was on the 31st January, 2022. I got an sms to phone the repair centre a few days ago and remembering the previous experience I had, did not expect any joy. I first spoke to a customer service agent who told me the repairs were over R10000-00 but that I should hold on the line for the repair centre to tell me what my excess would be since I am insured. The phone went dead so I called back and spoke to someone else who gave me a direct number for repairs. I duly phoned that number and got a long engaged tone and a message "the number you have dialed does not exist". I called back for the 3rd time and was told that the number given was incorrect but that I would be transferred to the repair centre. Again, just an engaged signal. I phoned back and was given another number (the original number given to me previously as above). Eventually I got through and was told a claim form would be emailed and I should send it back. 4 hours later an email appeared with ticket nr: 588661 with a claim form. I filled this out and sent all supporting documents and have sent the email 7 times because it comes back as undelivered because the mail box is full!!!!!!!!!. I then tried to fax the paperwork through, but it stays engaged and has redialed 20 times with no joy. How on earth can this process continue in this way with no assistance. For a side button that should have been replaced and that very high quote, really now??? I just want the repair centre to acknowledge my claim form and documents and get things going. If this is at all possible......
106 replies
69 months ago
FAULTY BRAND NEW SAMSUNG S20 PLUS
I got an upgrade and received the Samsung S20 plus on the 6th July, 2020. When I tried to charge the phone, the charger would not make contact properly. I had to fiddle and eventually the phone charged. Some 5 days later, I wanted to charge the phone again and it would not charge. I tried other universal chargers and eventually it charged to 50%. I took the phone to Cell C Blue Route and Kimberley told me that these type of chargers are not great and I should buy a cable charger. I told her that the phone was brand new and I should not have to buy another charger and she was not interested. I bought the charger on the 22nd July. I then complained to Cell C head office and was told to take the phone in as an "out of box failure" and insist they take it in. After the treatment at Blue Route, I went to Longbeach Mall Cell C. The sales person told me that they should give me a new phone because it was still under warranty. They decided to repair the phone and I dont see why I should not get a replacement because of the fault on a new phone. I have now been told that the phone must be collected because it is not an out of the box failure. After being told by two reps of Cell C that the phone should be replaced, I do not accept that I should keep the faulty phone. I will cancel the upgrade and move my 3 lines over to another service provider.
159 replies
128 months ago
NO TECHNICIAN SENT OUT TO REPAIR FAULT OF 5TH OCT
I am at the end of my tether now. I run an emergency service and since Telkom had system maintenance on the 3rd/4th October, we have been left with limited intermittent service. The light on the box goes off and we lose our lines. This happens every few minutes. I reported the fault on the morning of the 5th October and a technician came out on Tuesday (13th October) and said he could not fix the problem because he was not allowed to go in the \box". He said he would send someone suitably qualified. I then phoned into the faults department at Telkom only to be told the line was restored!! I told the call centre op that this was not true and he promised to send a \""red card\"" to the technical dept. I run the risk of losing clients because of this shoddy service and I am going to go to the consumer council to get out of my contract with Telkom. I demand that my service is restored immediately."""
75 replies
131 months ago
CORPORATE CR CARD SHOWING TWICE ON MY CREDIT PROF
A few months ago I checked my credit profiles with all credit bureaux and noted that Standard Bank had listed my account twice. I sent emails with no response so I lodged a complaint on Hello Peter Website. A few weeks ago, the same thing happened and shows twice on my profile. I again sent emails and have got no response. These double entries affect my credit scoring. I need for this to be rectified immediately!! How does this happen? According to my knowledge, it is what information is sent to the Credit Bureaux updating the profile. It cannot be the credit bureaux!!
0 replies
131 months ago
JUST TRYING TO GET MY A/C CLOSED ON CR BUREAUX
I have paid my Makro Card up which is administered by RCS. I have sent emails asking for my credit profile to be updated at all credit bureaux, but get absolutely no response. I want this account to reflect paid up or closed on the credit bureaux.
75 replies
133 months ago
REQUESTED COPY OF ACCOUNT
I phoned the Workmens Compensation call centre last week and waited on the line for 29 minutes and when I got through to an agent, they had put the phone down next to them because I could hear them speaking and I had to give up and phone again. After about 40 minutes of waiting, I eventually got to speak to Mr Mateme. He assured me he would send me an updated statement which he did, but I could not open the attachment. I sent him an email straight back to his private email and asked for this to be sent in another format and I am still waiting a week later. It is difficult to converse with the call centre agents because when I asked if certain payments had been deducted, he said yes they are all deducted, but I had not specified which payments and he would not listen any further. I need a statement in a format that can be opened and read please.
0 replies
133 months ago
ONE CREDIT CARD BUT LISTED TWICE ON ITC CR BUREAU
I have access to my credit profile on ITC Transunion. I check this regularly because of continual duplications and incorrect information being given to the Credit Bureaus. I sent an email to the credit card division when I noticed that my credit card with Standard Bank appears twice against my name. The same thing happened to my wife last month. I have not heard anything back from them and I need to have this rectified soonest. It is negatively affecting my credit profile and the details sent to the credit bureau has been incorrectly sent by Standard Bank to ITC Transunion. I want this removed immediately.
76 replies
134 months ago
CREDIT BUREAU UPDATED WITH ARREARS IN ERROR
I have access to my credit bureaux profiles and noted today that my vehicle finance 85208242771 account has been updated with Transunion and Experian with a \1"which signifies that my account is 30 days in arrears. This is absolute nonsense and reflects badly on my credit scoring. I pay by debit order and in fact have never been in arrears with three accounts held with Wesbank. I have also recently requested that my installment be increased! I want the accounts department to send the correct information to both credit bureaux to reflect correctly. This is so annoying because I monitor my credit profile almost daily to make sure it is correct."""
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
6 (66.66666666666667%)
1 Star
3 (33.333333333333336%)