CW
Cornel W
Active since Aug 2010
24
Reviews
0
Industries
Reviews
24 reviews32 months ago
Megan
Megan is a stellar performer, always willing to go the extra mile - whether on foot or behind the wheel. Her work ethic is exceptional, a rare find in today's landscape. Her dedication to customer service is remarkable. Recognizing her value to the business and your brand as a whole should be a priority.
60 replies
39 months ago
Employee requests client to shout for attention
I wanted to redeem a voucher at 17:35 today at the Pretoria North branch at 1 of the 3 kiosks, but had an issue. I waited quite a while, checking around for ANYONE to assist me. The was no employee in the front court, or at any of the tills and I had to go to the back to request assistance. Instead of apologizing, Ruben immediately insisted that I should not be there and should have called from the till counter to get their attention, to which I replied that I do not shout.
0 replies
49 months ago
eSky not to be trusted with Flysafair booking
I made a booking through eSky on Flysafair - the latter which has always received a 5 star rating from me - to fly from George to OR Tambo (one way), but had to move it to March 2022. When Kulula's wings were clipped (booked for the trip from OR Tambo to George), I could not change the Flysafair flight myself, but could only, had to and did, register my intention to cancel or move the flight - WELL IN ADVANCE of the required 48 hours with NO indication of when I may expect ANY feedback, only to find out a few days later (while on holiday), that a reply was indeed made a few days AGO, with the proviso that payment had to be made within a 24 hour time frame to secure the booking. The charge was a mere R10 odd, but I unfortunately missed the timeline. When I indicated AGAIN that I want to be on that flight on 9 August 2022, another confirmation with a payment link was sent to me to make payment, which I did before the timeline lapsed. I was informed that my money will be refunded as Flysafair couldn't honor the provisional booking. I will NEVER make a booking on the eSky portal again as I have seen twice now with this booking that they / their entity is not trustworthy and I think they are doing damage to Flysafair, which I have previously found to be a very reliable and respectable company / airline to do business with.
0 replies
64 months ago
Seemingly no solidarity from Solidaritet
I lost my job on 22 July 2020 and have been trying since to get paid to me from the UIF what is due to me (I did receive my TERS). Despite forwarding my complaints to from the Office of the President (of SA), several ministers, the UIF itself - pity we can't complain about them... - I asked Solidariteit to assist. I asked them in Desember 2020 and again on 11 January 2021 to assist, with no avail. I followed up with Solidariteit again on 22 January 2021 advising that they are on point to collect their monthly debit order, but don't want to assist me as a member. I also advised that it is my impression that they'd rather only get involved if there are publicity to be had...
0 replies
78 months ago
Recommendation and feedback kept me subscribing
I wanted to cancel my subscription but Kiasha Pillay gave me such good advice that I could just down grade the subscription and remain enjoying benefits, although to a lesser extent of course.
105 replies
79 months ago
Netwerk24 app problems
We have been struggling for months to have an issue on my profile sorted out. Even though the profile is paid up to date and we have been assured of this fact multiple times by their call center, we get the same error that our account has been suspended, or there is a problem with the profile due to outstanding payment. This prohibits us from accessing articles and therefore using the app to its full potential. The last time we complained - and they went through several procedures of logging on and off again and again - the call center advised that they will escalate it to their development team and I can expect feedback by the end of that week. It is several weeks later and the problem is still persisting, without any feedback from a responsible person in their development team
0 replies
79 months ago
To get rewards, or not
I think it is great that the members and/or people who want to be healthier are increasing, but it is just a pity that Discovery's systems can't keep track of all the rewards. About 3 to 5 weeks ago I had 1 outstanding healthy goal to reach, which I did the following Saturday to reach the goal. Almost a month or so later, I have not received confirmation that the goal has been reached, even though Dis-Chem Glenfair's pharmacy logged the event on the day I was there. I therefore have also not received another chance to play the board. It takes so long to resolve outstanding issues - other people comment that they have lost points - that there is no way to remember what happened so many weeks ago. Not sure if they rely on that happening...
0 replies
81 months ago
Banks should assist in PREVENTING fraud
I am about to receive a proof of payment FROM a Nedbank client and decided to be pro-active. Phoned the call center on 0860555111 to ask if they could provide me with a DEFAULT layout of how the proof of payment SHOULD look like. Ali advised that it is unfortunately not possible. I think it is pathetic: with all the fraud going on with ALL the banks, you are unable to assist the public in advising what they should be on the lookout for. Ali just said it would be in PDF - catch a wake-up call!!!
0 replies
83 months ago
Brinant locks you in for 24 months, if they provided your alarm system or not.
I signed a contract (24 months) with Brinant for the provision of security SERVICES from 1 January 2019. I had my OWN installed alarm and outside beams which I paid for privately and Brinant did not install any alarm system or any of the outside beams. Brinant only removed ADT's antenna and installed their own – which I understand is standard practice in this industry – Brinant will get their antenna back if Comsafe were to install their own antenna. Comsafe (another security company) was recently appointed to upgrade our complex's outside parameter fence and vehicle and pedestrian access security. They offered a better service to the private households in our complex than Brinant and doing so at the same price, which is R200 per month. I gave Brinant notice on 30 April 2019 to end my service contract at the end of May 2019. They only replied on 7 May 2019 that they will only accept my cancellation if I pay a penalty/administration/cancellation fee of R150 per month for each of the remaining months of the 24 months contract, which I felt is exorbitant and not a reasonable request. I asked them to reconsider as I can't afford the penalty/administration/cancellation fee. Verushka from Brinant replied on 9 May 2019 "as per my director and company policy" that the fee remains. I again gave notice on 27 May 2019 for my contract to be ended on 30 June 2019, to which Brinant’s Financial Director replied that section 14 of the Consumer Protection Act also protects suppliers, “particularly if the supplier incurred costs”. I replied and advised that Brinant should arrange for the antenna to be removed and that they did NOT incur any capital outlay for my contract as I already had my OWN alarm system and outside beams. The Financial Director also threatened me to be listed with a credit bureau if I fail to honour the rest of the 24 month contract. Despite effectively giving 2 months notice of cancelling Brinant's SERVICE contract, they proceeded to issue a tax invoice in the amount of R2700.
0 replies
98 months ago
SAGE responds automatically within seconds with USEFUL response hopefully following only DAYS later
SAGE creates the impression that they respond within minutes (if not seconds), but it is an automated reply on which they might only reply days later. We have been a loyal customer for years - and pay a litter fortune every year, yet your support team is unfathomably inadequate to deal with the sheer volume of queries over year-end and with the VAT changes. Despite lodging a complaint on the morning of ********** 9, we have still not received any valuable feedback and still can't implement the VAT update as we have several questions and your guides on online help does not address these issues.
106 replies
Review Distribution
5 Star
2 (8.333333333333334%)
4 Star
0 (0%)
3 Star
1 (4.166666666666667%)
2 Star
7 (29.166666666666668%)
1 Star
14 (58.333333333333336%)