BB
Brian B
Active since May 2021
16
Reviews
0
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Reviews
16 reviews4 months ago
Never again, Tai Shan
It is a pity there is no zero star option – we have never before experience such a lack of service or interest anywhere. We booked a table at Tai Shan Sanctuary in Somerset West for 19.30. It is a small Asian restaurant (NB, not a Thai restaurant per se) with about six or seven tables, and a takeaway counter. We were on time, and it was not more than half full. After 5 or 10 minutes a waitress unceremoniously gave us two menus – it didn’t look as if she really enjoyed her job. A while later we ordered two drinks, two starters (prawn chips, and spring rolls) and two mains. We waited, and waited. And waited. After about 30 minutes the waitress plonked a zip lock bag in front of one of us and said without feeling “There’s your prawn chips” and walked away, so we thought the spring rolls must follow immediately. Sadly, not so. In the meantime the table of two next us, who arrived after us, already had their mains. At some stage the waitress told us without conviction that the food won’t be long, presumably meaning the other starter of spring rolls. About fifty generous minutes after we arrived, and with only a plastic bag of prawn chips to show for it, we decided to throw in the towel. As we were leaving our waitress appeared with both mains and the (starter) spring rolls together. I asked at the counter for the manager, and our waitress pointed to an Asian man preparing food just behind her. He looked at us – he could see we had asked for him – turned around and continued with his preparations. We paid for our drinks and the prawn chips and left. It was very clear that none of the staff were trained in any form of human relations nor how to serve patrons – they were cold and unsmiling (none of them Asians). We also got the impression that the takeaway counter was competing with the sit-down diners for orders, and maybe winning. Never again, Tai Shan.
0 replies
11 months ago
Why I always go back to TWT
On a busy Saturday morning I went to TWT in Somerset West to have a puncture fixed. From the cars around I thought I was in for a long wait. I wasn't 5 paces out of the car before a young man with a smiling face approached me and asked me if he could help me - I later found out his name is Jeandré. I explained the problem and he said "Give me the keys, I'll put the car on the lift immediately, and please go and relax inside and get a coffee." Not long after he came back with the keys and said "All done, the tyre casing is undamaged, and car is good to go". And, he said, there is no charge! Well done Somerset West TWT - that is why I'll always go back to you!
53 replies
13 months ago
Eskort Diced Bacon underweight
I have three packets of 200 g Eskort Diced Bacon in my freezer - they have been there since purchase (from PicknPay). I took them all out to select the oldest for a dish. They are admittedly past their BB date - but they've been in the freezer the whole time. One felt a bit thinner than the others, so I weighed it - 121 g (BB 11 Dec '24). Then I weighed the other two - 126 g (BB 11 Feb '25), and 131 g (09 Mar '25)! It is surely not possible that sealed bacon can lose that much weight in the freezer over a few months? The 'youngest' package is only 12 days past it's BB date, yet it is still nearly 70 g underweight. All three barcodes are 6001336121890. I have photos to back all this up if Eskort is interested. What is going on, Eskort?
112 replies
19 months ago
Just Answer a HUGE ****
Be VERY VERY CAREFUL when looking for any information on the net - that Just Answer is IN NO WAY involved. I have never (knowingly) dealt with them, never heard of them, until I saw on my credit card statement that they had billed me for three items in quick succession under the name Pearl.JustAnswer.com' - total R760. It is a TOTAL ****! The money is unrecoverable. I had to cancel my credit card today.
0 replies
31 months ago
Not quite good enough
I dropped in at a Flight Centre nearby to enquire about ticket costs and travel options to New Zealand, possibly stopping off in Australia. The agent asked me to email her the details, which I did. She stressed that I should decide quickly as the less expensive seats were going fast. After a week I had heard nothing, so I called in personally again and tactfully asked if the agent had received my email. She said "yes" but apologised as she had been very busy. After her eventual email reply I followed with a second email asking specific questions about costs of different routes. I only received a reply 12 (twelve) days later, with quotes, and with another apology about having had a "very challenging" couple of weeks. This after being advised to move quickly. A week into the 12 days I decided to move more quickly, with another travel agent. Within 2 days I had a quote, seats booked and insurance.
262 replies
31 months ago
Excellent and professional service!
Shireen in Somerset West amicably and confidently answered all my questions on routes, airlines, costs and insurance, and quickly secured two seats for our visit to New Zealand. Well done Shireen and Pentravel!
131 replies
39 months ago
Delivery late - and NO contact and NO apologies
DPD Laser arranged with me to deliver a parcel to my home address. DPD Laser selected Monday 6 February between 08:00 and 18:30 for delivery. On Friday 3rd I received an email to say "Delivery will take place on Monday between 09:00 -18:30". Early on Monday 6th I received an email saying my "parcel is out on delivery for today please ensure there is someone to acknowledge the parcel on your behalf should you not be available". There was no delivery on Monday 6th. And nobody from DPD Laser bothered to contact me to advise about any delay. When it was delivered today, Tuesday 7th, the driver made no comment about late delivery, but when I questioned him he acknowledged it should have been delivered on Monday, but did not appear at all concerned. The waybill on the parcel also says CALL CUSTOMER PRIOR TO DELIVERY. DPD Laser did not even do that. There should be a zero star rating option - DPD laser does not deserve even one star.
0 replies
39 months ago
Good Pensioner' Special deal sunk by the meat
On Saturday, 4 February 2023, my partner and I (both pensioners) had an evening meal at Indigo Spur, Waterstone Village in Somerset West. We opted for the Pensioners Special of a 150 g steak, which included an Americano and an ice cream. We chose medium-rare sirloin on the waitron's advice from the kitchen that the sirloin was more tender than the rump that evening. First disappointment: Our sirloins were definitely more on the rare side than medium-rare. We decided to soldier on without comment as we didn't have time to wait for new pieces. Second (BIG) disappointment: The sirloin I had had a significant piece of sinew/tendon down one side that needed a surgical scalpel to remove - the blunt steak knife hardly made an impression. In addition, they were of the toughest pieces of sirloin we've ever had. The deal of a steak plus coffee plus ice cream was a certainly good one at the price. But it was sunk by the quality of the meat. I had to wonder if Spur (or at least some of the franchises) keep the worst cuts for the pensioners because they are paying less. If anything, we should get some of the better cuts. Spur can do better than this.
0 replies
45 months ago
First class service
We received excellent, knowledgeable and professional service at the Somerset Mall TW&T. And we really appreciated the pensioner's discount on Tuesday!
0 replies
45 months ago
Exceptional service!
I ordered online from Makro (Cape Gate) on Thursday. The package was delivered to Somerset West on Saturday. That is exceptional Makro - well done!
134 replies
Review Distribution
5 Star
5 (31.25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (18.75%)
1 Star
8 (50%)