NM
Nadim M
Active since Sep 2009
8
Reviews
0
Industries
Reviews
8 reviews64 months ago
Poor online perfume service
I bought several perfumes from TFG as I fell for a promo where you received a free gift with it. With both items, the free gift they sent me was different to what I was promised. After many emails to their support desk, they send me one of the same, wrong items again. Frustrating, I will never use their online service again as you are not sure if you'll get what you ordered.
61 replies
72 months ago
Good service
Good service from GRIFFITH CHETTY. Did an excellent, professional job with my Home Assist query this morning.
105 replies
84 months ago
weak call centre system capabilities
I called into the call centre to close a current account. A consultant on the call centre told me this would be possible via call centre and I had to clear funds from my account. However, the call centre agent then tells me they cannot close my specific type of current account as it is an old type of account (ned 5000). Found this really weak in terms of system capability and wasting my time. I now have to physically go into account to close this account which is an utter waste of bank resources and my time.
56 replies
88 months ago
Sam saved the day
I have had an awful experience at Discovery with a claim at Discovery Insure after lightning struck my house. Many of the items were logged incorrectly and it looked like the path to resolving this was going to be extremely arduous. Even my broker was getting nowhere. The consultant who was assigned to the claim hardly even opened their email messages making it very tough to get anywhere with this. However, fortunately, a consultant called Sam answered my phone call today and within a 20 minutes everything was resolved and I felt much better about the claim. I found out that Sam is actually quite new to the firm but he seems miles ahead of his peers. In fact, I thought he was a team leader due to the excellent service and professionalism (which is miles ahead of the other consultants I've dealt with). Would like to thank Sam for his incredible acumen and patience on this which has saved me lots of time and pain.
105 replies
88 months ago
DSTV call me to pay up when I've already paid
Really irritated as a Multichoice consultant called me today to tell me that I owe them R899 for my monthly subscription and must pay it immediately. This when they I've had a debit order for more than 2 years. with them. The lady who called insisted that I pay cash when I explained to her I know how I pay. Then she told me to cancel my debit order and phone the call centre to create a new debit order. I call the call centre and the automated system tells me I owe R899 and I've been cut off and must pay to reactivate. All this harassment when I've been a loyal, paying subcriber for over a decade and my accounts are up to date. Really upsetting, ****ed my attachment to the brand. This kind of treatment will incentivise me to move to Netflix who don't treat me in this manner.
0 replies
114 months ago
Bad attitude and Poor service
<p>We used Wesley at Recon Security ********** . His installation was incorrect which resulted in damage to the intercom system installed and gate to flip open unexpectedly. He did not demonstrate any urgency in fixing this problem despite the security risk. He also did not replace the intercom system. As a result, I have had to use an alternate supplier to fix his mess. No apology or interest in fixing the problem or after sales service.</p>
0 replies
126 months ago
Extremely difficult to do a prepaid sim swap
I'd like to complain about weak MTN operational processes related to SIM swaps. MTN sent me a SIM card to upgrade to LTE. I followed the instructions which require me to send an SMS, obtain a PIN and send a message to MTN with the PIN again using the new card. This failed miserably as the new SIM card needed to be RICA'd which was not mentioned in the letter from MTN with the SIM. I then went into store and bought a new LTE SIM card, RICA'd it and tried the same procedure again as the store refuse to do the SIM swap for me as I am on prepaid. I then go through the SMS process again and received a message saying that the SIM Swap has been scheduled. The sim swap never happens and I call the call centre. The agent says the system is down and I should call again. Thereafter I can no longer dial 173 from the SIM. I call the call centre from another phone number and they say their sysem shows no SIM swap request for 29 Nov. Honestly, should it really be so hard to do something so simple. I am frustrated with trying to get this right using MTN's poor operational processes. Upgrading to LTE is supposed to be beneficial to MTN as LTE subscribers generate more traffic than 3G.
75 replies
130 months ago
Call never gets answered on their call centre
Hi,<br> <br> I have been holding on for more than 30 minutes to make a simple change to my current package on Telkom. Out of frustration, I have now given up. Surely, in this day and age it should be possible to make such a change online without having to wait this long. <br> <br> Regards,<br> N Mohamed
75 replies
Review Distribution
5 Star
2 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
4 (50%)