TM
Thandi M
Active since Oct 2021
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Not satisfactory
We ordered a 21-piece chicken barrel from KFC through Uber Eats. Unfortunately, the chicken was extremely dark brown, which gave the impression that it was old or reheated and not freshly prepared or the oil used was old . This order was from the KFC Strand Broadway branch. I took photos as evidence. This experience was very disappointing, and I will not be purchasing from this branch again.
0 replies
3 months ago
Disgruntled customer
We were signing in and when we got to the stage of paying after we selected the product money was deducted on my card and It still shows as if I don't have any active subscriptions but my money was deducted. I have emailed them everything that they requested (POP) up until this day haven't heard response from them. I was communicating with Keabetswe and she has all my details , email, cell and PoP.
0 replies
16 months ago
Pathetic service from Santam in claiming
On the 20 August 2024 I was hit at the back by a company car from FAW . They are insured with SANTAN. I reported the case and git case number . The branch manager from the Western Cape office was so helpful and did everything to assist me to ensure that my car is fixed however SANTAM is just not willing to pay for damages on my car. I have called them , sent emails bec I was provided with the claim number. The person who is handling my case is so relaxed and she never bothered to answer or return my calls. The moat sickening part in this I am also insured with SANTAM , they were recommended by a friend and I have had the worst experience with them as a result I am moving my policy from them.
224 replies
16 months ago
Old Mutual does not want to pay
I had a retirement policy with old Mutual and the policy numbers are 17288249 and 69667N09190095. I have cancelled these 8 years ago and I want to withdraw and old mutual does not allow me to withdraw these funds even with the two pot systems. I have called their offices and even went to the branch but with no luck and I am told they can't see these policies on their profile, what happened to my funds I need my money and and they cannot vanish just like that. Why is old mutual like this when it comes to claiming from them, they don't want to pay. I have other policies with them and I am thinking of moving them to another company. I remember when my uncle passed away I struggled to get my funds paid by old mutual and now this again.
489 replies
24 months ago
Poor service
We had storm in our area , Helderberg and I reside in Gordon's Bay. My property was damaged, roof tiles in the garage area and some parts of the house were removed by the string winds as result our ceiling in the dinning room area is leaking because of water that's coming from the roof our DStv dish fell and our gate derailed and fell as a result some boards were damaged and the boundary wall were the gate is attached git damaged. This happened on the 07 April 2024. On Monday , I called the insurance company -Brolink and reported the damaged and I was advised that the will send a contractor to assess the damaged and give the report to proceed with my claim. Days went by no response from them after a 4 days I called them to ask and apparently they had incorrect cell number on their system, how I don't know because it was not the first time I submitted claim anyway I provided them with correct cell and asked for contact details of their contractor so that I can follow up on my side as well. I spoke with the guy and agreed to come , I took days leave to accommodate him and he never pitched and I called him again and promised to come the following day and he never pitched. I wasted my 2 days leave and on Friday called Brolink again and vented my frustration and promised to appoint another contractor, which come on Friday to do assessment of damaged. I called them yesterday , 22 April and they have no report from their contract and never bothered to do follow up. I had to call the contractor myself and the contractor has obviously not submitted the report bec I was on the call with them for moe than 10min and I was told they would call back, what **** is that. Today it's day 16 after the storm and this insurance company has not resolved my claim. Every night we have to hold our gate with poles beccour safety is compromised, we are stiing without DStv and my husband had to go up and try and fix the tiles himself because we are scared it will increase the hole . Why I am paying for insurance that then? They service time is **** , DISGUSTING and obvious the word customer service is not in their vocab.. I am furious and I will report them to the ombudsman for this.
53 replies
26 months ago
Bad customer service and taking advantage of customers
I had a Vox account which I opened mid year in 2021 and in 2023 on Feb we moved houses. I sent an email to them to modify that I am moving. Vox took a month to respond and when they acknowledge my email they said I must pay a month's subscription because I noticed them late. I sent them the email that I initially sent and it took them another weeks for them to respond. We eventually moved and I took the device with me. The lady in their accounts department said , they sent someone to collect the items so I asked her where did they send the person because I have the device and I still have it with me. Now they have handed me over for collection for device they never collected and got subscription fee for something that I have notified them. I will not pay it, I have proof and if it means I must take it to ombudsman I will ,, I refuse to pay for this
228 replies
27 months ago
Pathetic service
I took contract with react alarm for alarm system for our home with Fidelity ADT. My account is now suspended. I have made payment to react alarms in November 2023 , funds are in their bank account. I have sent numerous emails with proof of payment and the lady who is in contact with me is DEBBIE. The only thing she does best is to send me reminders that the account is overdue, when you reply and send proof of payments NO RESPONSE. YOUR service is unacceptable and pathetic , just image you made payment and your account is suspended because the company or whoever is responsible is not doing their part.
0 replies
30 months ago
Poor service from FNB
On the 10 October 2023 an amount of R1649.99 was deducted from my transact account. I called FNB same morning and queried the transaction and I was told they could not reverse it bec it's a subscription. The agent advised me to cancel the card to stop more transactions going on and sent me debit card despite form and I was told the process takes up between 4 to 5working days to be resolved . Today is the 26 October 2023 I haven't heard anything from FNB. This is unacceptable , it's my money and I need answers in fact I need my money back.
189 replies
33 months ago
******* : company refused to refund or give me voucher
I am so annoyed on how ShopRite handled this. I bought a kettle on 30 June , have the slip and the kettle is still in the box with everything. I used it and it was not switching off after the water is boiling. I then bought myself another kettle at another shop. Today I returned it and when they were testing it apparently , there was a loose cap that I needed to fit hence it was not switching off. The fact of the matter I have already bought myself another kettle so why are the forcing me to keep this once and I don't want it because I have one already. They are asking me why am I returning it because it's working and they don't want to refund me. The lady that I spoke to at the shop spoke to the branch manager who then told me they can't take it back. I don't need money even if they give me voucher for the mount because I have a kettle already now.
0 replies
37 months ago
Great Service
I would like to express my gratitude and thank Sharonize Swarts from Builder's Warehouse Somerset Mall for great service 🙏
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)