HV
Heather V
Active since Nov 2021
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Leroy Merlin can't get the job done
I ordered flooring from Leroy at the start of January and selected one of their contractors to do the installation. He was under the impression that we could do the job in about a week or 2 from the time of the order, as he had worked with them before. When I heard nothing for nearly 2 weeks, I went back to the Fourways branch and discovered my email address was completely wrong- and not even a complete address. Also, for the name of the complex, which I had spelt out, the assistant had written 'Complex', with an incorrect street address too. They had tried to email me at that non-existent address. When I asked them to correct my details, they said that it was not possible after they had created a profile. I called the number provided online for Fourways the next day and was told I should have called the manager, as they could correct it. However, I was told she would correct the details, which has not been done a week later. Expecting my job to be done this week, before my kitchen is installed next week, I was told that the delivery of material would happen on 8 Feb. An sms received yesterday said the job would be done on 17 Feb - 5 weeks after placing the order. The contractor and his area manager said they have called Leroy to ask them to hurry up (and also to try to trace the original quote, which I did not receive because of the incorrect email address). Today I called and spoke to the Duty Manager at Leroy Fourways and ended up having a huge row with her. All she did was reassure me that the material would be delivered on 8 Feb and that the missing PVC would arrive from the suppliers when possible. IU said I thought some sense of urgency was needed and real concern for my complaint, but she just defended what had happened and said that the contractor was probably lying to me, as no one had contacted Leroy. I do not know how she knows that the contactor and his area manager had not contacted anyone, as she did not ask who he had contacted, and the contractor also contacted me every time he had conmtacted them to update me - I am not sure why he would do that. I also ordered a door from Leroy when I went in to find out what was going on with my first order. It took a long time to pay, as the system said there was no stock, yet we were looking at 3 doors. After several calls, I was able to pay. 2 days later, I received an sms saying the courier had collected the door, leading me to believe it would be delivered that day. A day later, I received a message saying it was out for delivery, leading me to believe it would be delivered that day. 2 days later, it was delivered, and we were called to carry an extremely heavy door upstairs as the driver couldn't manage on his own. Luckily, my son was home as I wouldn't have been able to carry it. Yesterday I unwrapped it, and there are parts of the door on the edges where the brown wood is visible through the white paint, and there is one part that has been painted badly and which has sharp bumps in the paint. Absolutely hopeless! I used Leroy Merlin as I thought you would be reliable, professional, efficient and polite. Clearly, I was wrong. Never again!
0 replies
5 months ago
No management at FNB?
Although I was contacted by a helpful person from the Melrose Arch Branch, who was trying to address my numerous complaints outlined in my previous review, several of the issues remain unresolved. I received an email on 8 November saying that the matter had been closed as it had been resolved. However, I have still not received the credit card I app**** for on 31 August, and to make matters worse, I have just received an email from my personal banker asking me to sign the quote form for the card for the 5th time, as the previous ones had been wrong. How do they have the temerity to request this yet again? How do they close the complaints when they have not been resolved? Even worse, when I was dealing with the person from Melrose, all I got was indirect blaming of me for everything I had experienced. The personal banker claimed I didn't have my card, as the quotes I had sent them had all expired- why had they expired? If they had, that was not my doing. Also, she claimed to have no knowledge of my 2 requests for assistance as I was unable to transfer funds on my internet banking profile. I know how to change my daily limit, but in this case, I was unable to do so. I had to find the emails I had sent to prove that I had actually asked for assistance, and this was not done. Once again, FNB shows that they have inefficient staff, and an inefficient system that allows staff to hide away from customers and an almost impossible situation to get matters resolved unless it is your full-time job. Their inability to resolve this, and keeping the same personal banker on my case when she clearly cannot solve this, shows they just do not respect a customer's time or care at all. Are there no managers or senior people at FNB who can fix this? It is incomprehensible!
71 replies
5 months ago
FNB- admit you are completely *********** and just close down!
I have been battling with FNB and Melrose Arch FNB since August. I received a message to collect a new credit card, although I had a perfectly good one that was still valid. I went to collect it and then asked why I had been sent a Private Client Card I didn't need or request. At Melrose Arch, there is one person serving. They either give you a phone and tell you to phone someone, or to go onto the App. What is the point of having a physical branch if humans cannot help you and you are so understaffed? I also opened a Premier account and they said they would downgrade my Private Client to a Premier Card to go with my new account. I signed a form and the staff member emailed it. I still, since 31 August, do not have a card, despite having received an sms saying the card was there - which it wasn't . Has someone taken the card? Why is noone at FNB able to answeer this? Do you have no security or control ove what is ordered for clients? I have received 4 more requestrs to send the same Quote form to get the Credit card with the form, with no luck. I also wanted my title deeds as I paid my bond, with a One Account Single facility years ago. I triued calling and was passed between Home Loans and Single Facility numerous times. In the branch the staff member called FNB and had the same experience. No one wants to take any responsibilty or assist. They all hide safely behind your phones. This is the worst possible system for customers and it just does not work! I wanted my Title Deeds and also to close that account. I still have not got the deeds, and the account is still open- with me being charged almost R500 per month in fees. I asked to have all my debit orders changed to my new account, and that wasn't done, so all my accounts- phone, insurance, medical aid, etc are not being returned, and I am being charged R115 for each incident. I have emailed and spoken to my allocated Personal Banker at FNB numerous times and she is beyond useless. She says she will call me back and never does. She says she will investigate, and never does. I have spoken to her several times and to other people online about being unable to change my banking limits to transfer some money I inherited, and no one has been able to help. Is there anyone at all at FNB who knows how to do anything at all, and who has a conscience in realising that no one deserves to be treated like this, and be charged for being treated like this. Since you tried to become automated and cut staff, your efficiency and assistance have become non-existent. Does anyone in management have any idea what is going on with your ordinary customers? Do you even care? This is beyond outrageous! I would like this sorted out or I will close all my accounts- if that is even possible! I expect you to reverse all the charges added to my account for things that are the fault of your *********** staff and ineffective system.
142 replies
16 months ago
Shame on you, Makro!
I bought a new washing machine and it was due to be delivered yesterday. I had given my address correctly but they managed to rewrite it incorrectly, leading to the delivery person taking it to the wrong house. When I saw the incorrect address on the tracking form I called them and directed them to the correct address. On carrying the machine up the stairs the glass door was hit against a wall or tile and broken. I obviously said I couldn't accept it and I needed a new one. The driver, from WumDrop said she would take it back and explain what happened and arrange for another one to be delivered. I called the number for Woodmead Makro that was on their website, to discover it is a national call centre. When I asked to speak to a manager they said they don't have managers, only team leaders. I asked to speak to one of them and was told they were all busy. I was then given the landline for Woodmead. I tried calling them yesterday afternoon, each time holding on for almost 5 minutes and couldn't get through to anyone - no one took the call from the automated voice which told me all about Covid and reminded me to wear a mask. This morning I called a few times and eventually spoke to someone on the switchboard. She said the manager of that section wasn't in yet. I held on for almost 15 more minutes while she tried to find another manager and she didn't get back to me. I eventually hung up. I then drove all the way to the store. The person at information tried to call the manager of appliances and received no answer. We walked to the appliances section and there was no manager there. I was then told that it was a delivery problem and sent to the delivery office. No one was sure who the manager was, but while I was telling my story to a woman there another staff member came and took my details down and said he would sort it out. I then received a rude message from another person a bit later (whose name I couldn't make out) saying that they couldn't help me if they didn't know what the problem was. I cannot believe that this store is still open. I have tried to call the number used to call me (+27 10 271 3931) over 10 times and it is engaged. I have also tried the main numbers over 20 times ( 011 208 9000/1) and no one answers after the automated voice. Shame on you, Makro. I will not be at your store again!
168 replies
20 months ago
A day full of stress from Aronia Day Spa
I was given a voucher for Aronia for my birthday. In having my home painted, I have misplaced my voucher. I called Aronia to ask them to trace the voucher. I had the name of the person who gave it to me, their cell number, bank details, date of purchase, and the amount paid. They said they would call me back, but didn't bother. When I called back I had the most illogical and rude conversation with a person who kept interrupting me. All she could say was that I needed the voucher to prove I had the voucher. She asked what the voucher number was, and I explained I couldn't give that to her as that was on the misplaced voucher. She then asked if I could get the person who had purchased it to call and give the voucher number to them. No amount of explaining could clarify that I don't have the voucher or the number. I was then told to send them a WhatsApp, which could be shown to the manager, despite my having called twice and explained my problem to 3 different people. Even if I find my voucher, I won't be coming to your spa. You turned a beautiful, thoughtful gift into something so unpleasant - and what a waste of money - for 3 treatments! Dreadful service!
0 replies
27 months ago
No Care at Multi-Choice
Came in to the Customer Care Centre to get a Switch which a consultant on the phone had advised I do a few days ago. I had also upgraded my package on the phone and was told it was all sorted out. The woman who helped me was rude and aggressive. Said nothing had been done, I had no contract and the information I had received was incorrect. When I tried to explain what I had been told on the phone she just spoke over me and wasnt interested. When I told her she was rude she just called the person behind me to help her. How do you employ someone like this in a so-called Customer Care Centre? Absolutely appalling service!
58 replies
31 months ago
***** Not Taken Seriously at FNB
I received an SMS in the middle of the night saying my transaction had been declined because of using the wrong pin. I was not trying to transact then. I have tried repeatedly to call the ***** Line today and just had to hold on with no indication of how long I would have to wait. I didn't get through. I then called the FNB Care number which I had received in a response to my email to FNB Care. I was told I had called the wrong department and they couldn't assist me as they couldn't verify it was me. They then transferred me to the ***** Line and I had to hang up after a 3rd long wait as I need to do my work. The online App has not been working - I tried twice yesterday - so I could not check whether there had been any activity on my account after 30 September. What does one do with a bank which does not care about your account at all?
131 replies
36 months ago
Go away Fishaways!
Ordered fish dinner over an hour ago and still no food. Phoned the call centre who said it will be at least another 15 mins- nearly 2 hours and we live 5 mins away! Seems the driver takes multiple deliveries at once. That means we will get cold food and be unable to heat it as we have loadshedding. When we told the person on the phone that is unacceptable they hung up on us. Won't be ordering from you again! Birthday ruined!
0 replies
44 months ago
Toyota Halfway Fourways goes all the way!
Just collected my new car from Toyota Halfway Fourways. What unbelievable service from Hendrik and Cindy. So patient and helpful. Really wonderful people at a great dealership. Thank you!
0 replies
47 months ago
Typo lets girls down!
Typo lets down girls! Cannot believe this is happening in 2022. Unacceptable to see this anywhere, but on children's clothing- mindboggling! See the pic at this link: https://docs.google.com/document/d/10npbjXVSpv8zD2xr8J8e8gaUo-f5VfwdSMpxzQ31eTk/edit?usp=drivesdk
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)