JK
Junaid K
Active since Nov 2021
9
Reviews
0
Industries
Reviews
9 reviews7 months ago
Warranty ****.
Really disappointed at the service. I purchased a bed which is still under a 15 year warranty. The bed is just 2 years old and is sinking in, even tho it states 120kg per each side. I contacted the Secunda branch and the person says to me that I can bring the bed to them and they can repair it but the cost would come to me even tho its still under warranty. I will definitely not purchase from this store again after being a loyal customer for many years. Really disappointing.
0 replies
26 months ago
Bad customer service & unable to process a refund.
I am really disappointed at the way of which greyhound/citiliner coach lines treats their customers. Firstly I have submitted all refund documents dated on the 29/01/2024 and todays date is 22/02/2024 and i have still not recieved my refund as yet. When call the company, they say the person who i emailed my documents to is assisting my refund process but when i attempt making contact with this individual, she does not even respond to her emails and when i ask the consultant on call to forward me to this person, the call breaks off. So is this person denying the customer a refund?? Secondly i had an incident whereas i booked to travel from the ballito area to secunda, the address shown on the ticket stated 180 main street. When i app**** that address to the navigator it took me to 180 main road but that was not the place where the bus was picking up from and i missed the bus. Please correct the street name on the ticket within the ballito area because the correct street name that the bus picks up from is douglas crowe street, which happens to be the shell garage across the food*****s market. I also had a bad experience when taking the bus on the next day. There was water leaking from the roof onto the passengers and there were ****roaches running around within the bus. Please make the necessary adjustments to fix all of these issues.
0 replies
32 months ago
Breaching contract agreements.
I am highly frustrated at vodacom. When taking a contract, the price is supposed to be a fixed price for 24/36 months. Suddenly this month i recieve a statement which indicates that there is going to be price increase and extra charges. I am really starting to have trust issues with the vodacom network because when you agree on a price on the contract, you do not expect there to be changes/prices increases. I have been a customer of vodacom for a while now and also what i have realized is that when taking a data sim contract, they do not notify you that you will not be able to do gaming as it has a strict nat type. Really disappointed at the way of which vodacom treats their loyal customers.
262 replies
33 months ago
Lack of work ethic
Really disappointed with the standard of sars. I call to book an appointment and dates are always booked. I managed to get hold of a consultant over the call & she directed me to do it via the app/google. The app & google is not allowing me to adjust my personal details & banking details. Bookings are full and there is no one to assist us. Really disappointed at the lack of work ethic from sars.
0 replies
36 months ago
Terrible customer service & lack of work ethic.
Really disappointed with RAF Menlo park. I couriered all of the relevent documents and when i try calling them to find out if they have recieved it, they never ever answer their phone nor do they return the calls. Customer service is really horrible at RAF Menlo Park.
120 replies
38 months ago
Showmax agents unwilling to assist.
Really disappointed at the service coming from the showmax team. The agents are not considered about the customers these days & I have been experiencing an issue regarding my showmax acount where i have made payment but i am unable to stream. The person on the chat showed a very low level of willingness to assist me due to the fact that she was doing a shift switchover. I suggest management to take a look into this and bare in mind that if you have unhappy customers due to showmax workers lack of work ethic, is your business really going to last or crash to the ground? Thats something to sit down and think about.
0 replies
40 months ago
Misleading information.
Really disappointed with the false information provided from the SasolMed H.R team. Before adding a member onto my Sasolmed medical aid, I was told that if my parent already is on medical aid that i would not have to pay any late joiner penalty fee. I have provided a confirmation letter that my parent already is on medical aid and that she is not paying any late joiner fees. Even after Sasolmed H.R provided me documentation in writing that there wiol be no late joiner fee, i noticed that now there suddenly is a 75% late joiner fee and even after providing them with documentation stating she is on medical aid and isnt paying a late joiner fee.. they still add a fee. Secondly sasolmed h.r team cannot provide a customer with accurate information. They cannot give the actual fee to be paid for medical aid after the companies contribution is added on. So basically we are walking blindly into a commitmemt not knowing exactly how much we are going to be paying?? Thirdly.. Yesterday a consultant gives me a rough estimate of how much i was going to be paying for myself and my dependent on my medical aid and today theres a huge change in the price? Really unethical behavior and misleading information from the Sasolmed H.R team. I have been misled on 4 ocassions. Please get someone to call me as i would like to discuss the lack of work ethic in the sasol H.R team. Thank you.
56 replies
46 months ago
Dissatisfactory work ethic
Good day, hope all is well. I am really disappointed at Nando's Stanger (Market Plaza & Checkers Branch) as they fail to sort out their online ordering issue. Previously i had tried to order an online exclusive promotion via the nando's app. The order was for my family who resides in Stanger/Kwa Dukuza. I currently reside at Secunda. So i even called and brought this matter to the managers attention that i am unable to order using the nando's app. We cannot have the food delievered, nor can we collect. The manager had said he would look into the matter and months has passed & nothing has been done. Please attend to this matter as it is bad for business. Thanks & regards.
268 replies
54 months ago
Bad service.
After being a loyal customer with vodacom for 2 years, payments were always up to date via debit order. Now that my contract with vodacom has ended and i wish to take a new deal, i suddenly cannot due to owing R3 which i was unaware about. Due to this, i am going to be deprived a data plan which ends within a day. I have contacted vodacom accounts department with attempt to pay the R3 just so i can take up a new contract but they cut my call. I have proof of payment to speed up the process due to it being a sunday & stores close early but nothing has been done. Really disappointing the way vodacom treats their customers.
106 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
8 (88.88888888888889%)