RL
Rowan L
Active since Jul 2011
11
Reviews
0
Industries
Reviews
11 reviews24 months ago
Gross
This ‘penthouse’ run by first resorts is the most disgusting accommodation I have ever been in… its SO bad dont bother staying here for any amount of money..
0 replies
26 months ago
****!!
Definitely a ****. Ordered a ‘wedge’ from them and it never arrived. DO NOT ORDER ONE, IT IS A ****!
0 replies
28 months ago
Amazing!
I honestly don’t know the names of these lovely staff here, but after having a really horrible journey and lots and lots of hiccups, these are the nicest people in the world. Thanks for getting my room key sorted, the payment sorted and a complimentary drink delivered to my room, by staff who just genuinely seem kind. What a glorious end to a bad day! HIGHLY RECOMMEND THESE STAFF AND TEAM!
0 replies
44 months ago
Love the guy at the front desk who tells you the date upfront
I only just realised how bad service is generally accepted, when experiencing amazing service. How getting a vacuum cleaner fixed can improve your day only LDS knows. The service was great and on point but the guy at the counter is really a gem!!!!! Thanks! Go to LDS. Even if its just to improve your outlook on life ; )
0 replies
44 months ago
Discovery Travel is a DISASTER
I booked British Airways flights to Canada via Vitality. I then had to postpone my flights last year due to Omicron, and received vouchers for my flights which are valid until 2023. Neither Discovery nor British Airways seems to be able to solve a VERY simple problem between them. I am requesting a refund so that I can simply book via vitality again and exercise the discount they offer. I would even book with british airways again. This has been going on for 3 weeks now and the level of antipathy and ignorance that I have dealt with Discovery has just ended my love for them. I was always the biggest advocate for discovery and all its benefits. I feel sick! DO NOT FALL VICTIM TO USING VITALITY TRAVEL, its a **** show I am sorry to tell you!
0 replies
55 months ago
Aziz the Discovery Star
I drove through a pothole on my way home and my car could not drive. It was around 7pm and Discovery instantly arranged for my car to be collected. This morning at 06:31, Aziz called me from Discovery to say he was knocking off but had already arranged for someone from Avis to contact me regarding a rental car. Aziz called me whilst waiting for the pick up constantly to check that I was ok. Terrific terrific service.
53 replies
70 months ago
THE MOST PATHETIC RUN BUSINESS. DO NOT DEAL WITH AXXESS!
I have been trying to simply move an existing account from my husbands account to mine. He has emailed them twice and I have emailed them. Exactly as they requested and for the life of Axxess they simply cant get it. The responses to my queries are SO bad and vague and unhelpful I feel like I am being pranked on one of those tv shows to see at which point you'll realise its all a joke. If I dont get this sorted today I will just cancel the whole thing. NOW THEY HAVE CANCELLED THE SERVICE AND SAY THEY NEED TO INSTALL A NEW LINE WHEN I ALREADY HAVE A LINE.
53 replies
79 months ago
Shocking
The WORST staff encounter I have ever had. Lusanda and Jimmy were the rudest customer service people I have EVER spoken to. I was on the phone for a cumulative 40mins. They put me on hold as long as they could and s******ed as long as they heard how frustrated I was. Terrible service from axxess. Dont ever do this to yourself!!!!
0 replies
101 months ago
Help@Out Absolutely Useless
On holiday this year travelling home from the North Coast near Pongola we had a tyre burst on the trailer we had borrowed from my parents in law. Despite my husband and I both having car insurance, household and out and about insurance with Outsurance, they refused to send assistance because the trailer was not ours. The actual issue was that I didnt have a jack in MY car which is insured with Outsurance. We had two small toddlers with us on the side of a very busy and hot road, and eventually had to lift the trailer and load rocks under it. Pointless having a service that does not service your clients. I am now requesting my claims history with detailed amounts which they wont give me, because they know I am looking for insurance elsewhere. Very disappointed.
105 replies
103 months ago
FRAUD!
I had 3 sim card numbers with Vodacom. In February of 2017 after numerous disputes about Data Charges I went into the Vodacom store at Eastgate mall to cancel two of the three. I paid an amount of R4389-00 to terminate the contracts. I ported the one number and cancelled the other as it had gone over the 24 month period. Vodacom has subsequently been billing me for all three. When I enquired to pay off and terminate the third one they told me I owed them in the region of R8000-00. Despite calling them on a weekly basis and lodging a dispute and sending them a signed affidavit to their fraud department, they then tell me they are handing me over for collection. When I called now (for probably over the 100th time) the very polite lady put me through to cancellations. The cancellations call centre requests for you to input the numbers being disputed before talking to an agent. The system does not recognise any of the numbers I input. IF I GET BLACKLISTED FOR VODACOMS INABILITY TO MANAGE ITS OWN INTERNAL SYSTEMS I WILL GO LEGAL WITH THIS MATTER. IT IS THE MOST DISGUSTING AND FRAUDULENT SERVICE I HAVE EVER ENCOUNTERED.
61 replies
Review Distribution
5 Star
3 (27.272727272727273%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (18.181818181818183%)
1 Star
6 (54.54545454545455%)