GN
Gideon N
Active since Dec 2021
9
Reviews
0
Industries
Reviews
9 reviews8 months ago
Cease and Desist – Unsolicited Marketing Calls
Subject: Cease and Desist – Unsolicited Marketing Calls Dear Discovery Insure, I am formally requesting that you immediately stop all telemarketing calls to my number. For the past several weeks, I have been receiving between 3–5 unsolicited calls daily from your telemarketers. This is not only disruptive but also constitutes harassment. I experienced the same problem approximately two years ago, which only stopped after a manager responded to my HelloPeter complaint. Unfortunately, the same issue has now started again. In terms of the Protection of Personal Information Act (POPIA), I do not consent to my personal information being used for unsolicited direct marketing. Your continued calls are in direct contravention of the Act. Be advised that if the calls do not stop immediately: I will escalate this matter to the Information Regulator of South Africa. I will file a case of harassment with the South African Police Service (SAPS). I will lodge a formal complaint with HelloPeter and other consumer platforms. This is a final notice. Remove my number from all your marketing databases without delay. Sincerely, Gideon Nel 073 441 9357 25 August 2025
1 reply
10 months ago
Formal Complaint – Failure to Replace Timing Belt on Renault Duster 4WD Under Guarantee
Subject: Formal Complaint – Failure to Replace Timing Belt on Renault Duster 4WD Under Guarantee Dear Renault South Africa, I am writing to formally raise my serious concerns regarding the handling of a critical maintenance issue on my Renault Duster 4WD, purchased in June/July 2024, which was still under guarantee at the time in question. I recently discovered that the timing belt, a vital maintenance item, was not replaced at 65,000km by the Renault Service Centre in Paarl, as recommended and expected under the manufacturer’s maintenance schedule. This is not only a severe oversight, but also a potential risk to my safety and to the vehicle's engine integrity, as timing belt failure can result in catastrophic engine damage and substantial repair costs. Despite multiple attempts to engage with your customer care line, I have yet to receive a clear explanation or resolution. I am extremely disappointed by the lack of accountability, communication, and transparency from Renault South Africa regarding this matter. This issue should have either been addressed prior to the sale or explicitly disclosed to me as the buyer. The failure to do so reflects a disregard for your customers and raises concerns about the overall integrity of Renault’s post-sale service and warranty support. Given the seriousness of this case, I respectfully request the following: A written explanation as to why the timing belt was not replaced while the vehicle was still under guarantee. Confirmation of whether Renault intends to take responsibility for this oversight and provide remedial action or compensation. Assurance that steps will be taken to prevent similar occurrences for other customers in future. I had expectations of a reputable brand with responsible after-sales support, and this experience has regrettably shaken that trust. If this issue is not resolved satisfactorily, I will be compelled to escalate the matter further, including seeking legal advice, sharing my experience on public platforms, and filing a complaint with relevant consumer protection authorities. I look forward to a prompt and professional response
0 replies
10 months ago
Complaint Regarding Lack of Disclosure and Failure to Address Timing Belt Issue – Renault Duster 4WD
Subject: Complaint Regarding Lack of Disclosure and Failure to Address Timing Belt Issue – Renault Duster 4WD I am writing to formally raise a complaint regarding the purchase of a second-hand Renault Duster 4WD from Mahindra Paarlberg in June/July 2024. When I purchased the vehicle, it had approximately 65,000 km on the clock. Within two months of ownership, the battery failed and had to be replaced. Upon replacement at Battery Centre, I was informed that the battery installed was not the original manufacturer’s battery, which raises concerns regarding the quality of components used or replaced prior to sale. More concerning, however, is the issue raised during the 75,000 km service where I was informed that the vehicle’s timing belt had never been replaced. This is a critical maintenance item that should have either been addressed before the sale or disclosed to me, the buyer, as its failure can result in severe engine damage and significant costs. I contacted Mr Paul West regarding this issue. He acknowledged the situation and promised that Mahindra would “work something out” to resolve the matter. However, it has now been over two weeks without any follow-up or feedback from him or your dealership, despite my attempts to reach out. This lack of communication and accountability is deeply disappointing and reflects poorly on Mahindra Paarlberg’s commitment to customer care and responsible vehicle sales. I believe it was your duty to inform me of such a critical maintenance omission and to ensure the vehicle was in sound mechanical condition upon sale. I am therefore requesting the following: 1. Mahindra Paarlberg to take full responsibility for the failure to disclose the status of the timing belt at the time of sale. 2. That the dealership cover the full cost of replacing the timing belt and any associated parts and labour as a matter of good faith and in line with consumer protection. 3. A formal response to this letter within 7 working days, failing which I will be forced to escalate the matter to the Motor Industry Ombudsman of South Africa (MIOSA) and other relevant consumer protection authorities. I hope this matter can be resolved amicably and promptly. Sincerely, Gideon Nel
0 replies
23 months ago
False Advertising, selling sub Standard products
I have ordered product from Takelot, Fibre optic Scope to the value of R1350, after few days i recieved different product low grade Optic Scope value around R200-R400, as I needed this product for our medical unit doing standby in remote location setting, will not order anything from Takelot in this lifetime.
0 replies
31 months ago
Harassment Telemarkers
DSTv Multichoice please stop your daily Harassment, getting Spam telemarket calls 2-3 times daily, I am not intrested in your product for now or in the future, keeping daily phone logs of your Harassment calls. Remove my number from your Telemarker Database. STOP calling me, I will open case of Harassment with South African Police Service and complaint with the National Consumer Commission.
262 replies
32 months ago
FNB LAW Policy not worth the money
FNB Law policy is not worth the money. My experience as business owner for the last 3 years as follow. Invoice was outstanding from one of my clients, i have submitted a claim to FNB Law, was turn down for reason under R15 000. 1 Year later submitted another claim above R15 000, they appointed lawyer in Cape Town to handle the case, 1 day before meeting with lawyer R2500 was paid on outstanding balance after 2 years, FNB Law closed case for reason under R15 000, I decided to cancel my policy as this not worth it for Small companies operating in South Africa.
131 replies
33 months ago
Bad customer care.
I recently decided to sell my vehicle, and had a good offer from Getworth, I have noticed very good reviews on social media, I was recieved well on arrival and was directed to there coffee shop, after handed my keys to vehicle inspector, after few minutes the vehicle inspector Sean, my keys was shoved in my hand, he started mumble away, no open direct communication, I called him back to find out what the problem is, my vehicle failed the inspection due to poor work that was done by panel beaters, the vehicle was in no accident and only minor dents was fixed up on fender due to kids opening doors and cylinder falling on fender, we asked them a report as we had to take this up with our insurance company, we recieved email back with vehicle subject subject line Re: #143837# 2019 RENAULT DUSTER 1.6 EXPRESSION, which is not my vehicle, as the correct vehicle is Renault Kiger, did the test correct vehicle? the email started with Good day, not directed to me as person, I have no problem that my vehicle failed the inspection, the inspector Sean King has no open direct communication skills dealing with customers on ground level or on email, my vehicle was sold same day, with Webuycars, much beter experience.
60 replies
33 months ago
Always helpful, retu...
Always helpful, returning calls, been with them for last year, and never had any problems.
60 replies
47 months ago
Mweb, Suspend line with out notice.
Our current experience with Mweb, moving our current Fibre internet service from our old adress to new adress, has turned in absolute nightmare, as we notify them 4 weeks ago, to move over to new adress, they have stated that it would take 2 weeks, on 21st of May, Mweb suspended our fibre line, with out any notice, this has caused that our emails were cut off, which is a disaster for any company ,operating in these difficult times. I have contacted Mweb over the weekend, and they informed us that there is nothing they could do to assist, as this caused lost of income. I would not advise to use Mweb as they remind me of Telkom service, a disaster in many ways.
0 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
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1 Star
8 (88.88888888888889%)