CB
Carlos B
Active since Dec 2021
9
Reviews
0
Industries
Reviews
9 reviews6 months ago
Standard Bank Shyft is a Nightmare!
Standard Bank Shyft is a nightmare to work with. I recently made a transfer of €7,888 from Standard Bank Offs**** to Standard Bank Shyft. The transfer couldn't go through due to a minor reference error on my side. “No problem” I was told by a faceless consultant "Herschelle" on the Shyft Whatsapp messenger group. I had to just make an amended instruction via Standard Bank Offs**** and Shyft would accept the transfer. I did this and a second revised instruction was issued by Standard Bank Offs****. A week later Shyft claimed they could still not accept the revised instruction. The €7,888 was and (still is now) floating out there somewhere in the electronic cloud. Furious, and with my stress levels escalating, I asked for emailed proof from Shyft that the money had not arrived or that the revised instruction was incorrect again. No response. I asked the faceless consultant three times to email me proof. Nothing. Now I started to get extremely angry and demanded to know who their Team Leader was. No response! Two weeks later and growing rage on my part and I eventually get a call from a lady saying that my €7,888 has been returned to Standard Bank Offs**** but she cannot tell me when it will arrive, because Standard Bank Shyft does not have a Service Level Agreement (SLA) with Standard Bank Offs****! How is it possible that Standard Bank Shyft, the "All-in-One Global Money App" does not have an SLA signed with Standard Bank Offs**** that would allow them to communicate and keep their clients abreast of money movements?! Incredibly, there is also no phone number you can call on the Shyft App. Shyft was just awarded Gold for "Most Innovative App Developed by a Corporate" at the 2025 New Generation Awards ceremony. This is a ridiculous joke, really. There is nothing innovative here at all, just frustration, misrepresentation, worry and anger that has become a typical experience when it comes to dealing with a large South African Bank and nameless employees, who now innovatively hide behind a WhatsApp Group. Matters cannot be escalated properly, and no one takes accountability. WHERE IS MY MONEY?
159 replies
9 months ago
Excellent and prompt service!
I've had nothing but friendly and professional dealings with 10X. First Ms. Asavela Gwele when I first made enquiries about a Living Annuity, then Mr. Kananelo Matela, and finally Ms. Londiwe Makhubu.
53 replies
10 months ago
Beware Outrageous Retirement Annuity Fees!!
I have been medically boarded in March 2025 at the early age of 55 years, leaving me to provide possibly another 30 to 40 years for myself and my wife on a small pension, some savings and my PPS / Sanlam Retirement Annuity. I realised with horror that even though I have been contributing R2700 per month for 30 odd years, PPS / Sanlam has been deducting in excess of R2100 each month for "Marketing and Administration" fees! How is it even allowed? To my mind this is daylight *******. My emails are just ignored.
112 replies
10 months ago
Beware Outrageous Retirement Annuity Fees!
I have been medically boarded in March 2025 at the early age of 55 years, leaving me to provide possibly another 30 to 40 years for myself and my wife on a small pension, some savings and my PPS / Sanlam Retirement Annuity. I realised with horror that even though I have been contributing R2700 per month for 30 odd years, PPS / Sanlam has been deducting in excess of R2100 each month for "Marketing and Administration" fees! How is it even allowed? To my mind this is daylight *******. My emails are just ignored.
56 replies
11 months ago
Beware of Hollard Life!
In May 2024 when my Life Cover reached its 15 year anniversary, and as such the end of the guarantee period, I reduced the premium and the amount of cover. I received a quote for reduced but fixed cover, with monthly payments, a 5% annual increase for the next several years etc. I accepted the quote. Twelve months later I suddenly receive notice of a 25% premium increase! For a month I've been sent from pillar to post. My calls are not returned, and my emails are ignored, and the matter remains unresolved despite simple queries posed in writing. Hollard is quick to deduct debit orders but do not resolve complaints. Be warned and stay away from this insurer!
111 replies
22 months ago
Poor Service from Offs**** Banking Division
Many banks nowadays offer the convenience of offs**** banking I.e. having your hard earned Rands invested in Dollars or in our case, Euros. So, we met with the recommended consultant, who was quite pleasant, and seemingly competent. Unfortunately, it is now three weeks later. We do not even have an account number yet, he does not answer his phone, nor does he reply to emails, and two weeks ago, we learnt that he is "on leave". Not a word of his planned absence was mentioned in the meeting. To try and trace his manager or even reach a Branch through the famous gate-keeping National Call Centre, is an impossibility! My advice to anyone wanting to open an Offs**** Account: DON'T GO TO STANDARD BANK!
53 replies
30 months ago
Excellent service from Caffeluxe
I had a problem with a now discontinued product. I lodged a complaint to Bernice Swarts the Accounts Manager. She very promptly apologized and offered me an alternative product for free. I'm very impressed. The coffee capsules are tasty and very reasonably priced, and the service is very professional.
0 replies
31 months ago
Worst Online Pet Store
I bought Koi food and fish Medicine online and 2 weeks later it hadn't arrived. Taryn just tells you "I've emailed the store", repeatedly - that's it. Worst online business ever!!
58 replies
53 months ago
Avoid WebAfrica like the Plague
Worst internet provider. I just upgraded from LTE to Fibre. Both Masindi and Jarryd on their WhatsApp "help" App promised to arrange for the old LTE router to be picked up. It never happened. Then the Fibre Zxyel Router I received has a signal that is so weak, I had to invest R2k on a WiFi Repeater so the signal could reach from the box in the kitchen to our bedroom in a small suburban house. Finally I asked for an upgrade from 25mbps to 50mps via their website and the request was "pending" for a week. I finally asked Daniel on the WhatsApp "help" group to sort it out and he assured me the speed upgrade would happen "in 24 hours if not immediately". It's over a day later and still no speed upgrade. Avoid WebAfrica like the plague!
0 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (77.77777777777777%)