SM
Sunet M
Active since Jan 2022
10
Reviews
0
Industries
Reviews
10 reviews12 months ago
Great Service received from Debt Rescue South Africa
Great service received from Debt Rescue's label specialist Owen Naidoo. Debt Rescue is highly recommended if you have trouble keeping up with your monthly creditor instalments. Have been a client of them for almost a year now and they've made my life much easier.
58 replies
38 months ago
Flowers.co.za - FALSE MARKETING
Ordered a "Summer Fun" flower arrangement on 13 February 2023. Specifically ordered this arrangement as it contained sunflowers and yellow flowers. Flowers were delivered on 14 February 2023. Delivered flowers looked NOTHING like the "Summer Fun" flower arrangement ordered. Also, it was supposed to come with a basket, delivered flowers did not come in a basket. It was a birthday gift for my aunt who turned 71 and she LOVES sunflowers. Sent Flowers.co.za photos of the delivered flowers as well as the ordered flowers and requested their feedback. The replied that they would find out from the florist what happened. No feedback, just received an email this morning to confirm that flowers have been delivered on the 14th of February. VERY DISAPPOINTED in both! Very curious to know what the worth of the flowers delivered is - I paid R655. Not even bothered to ask as I will most probably be told that the worth of the delivered flowers is more than R655.
0 replies
41 months ago
Medirite Pharmacy - Moreleta Park, Pretoria - Incorrectly dispenses and claims from patient's medical aid 3 times the prescribed dosage of Schedule 5 Medicine and sarcastically tell their client's to make use of other pharmacies' services
I have been collecting my chronic medicine from Medirite Moreleta Park for years. Though not the pharmacy of choice, my medical aid recommended them due to lower dispensing fees. I used to collect my medicine from a pharmacy much closer to where I live and just around the corner from my doctor. Some of Medirite Moreleta Park's pharmacists are very rude and unpleasant, one in particular I try to avoid every time I go to collect my medicine. I have two degrees, I do not deserve to be treated like an idiot. In February I was prescribed malaria tablets. None of the pharmacists at Medirite Moreleta Park were able to read what my doctor wrote on the prescription. They phoned my doctor's practice and the receptionist said that the doctor was busy with a patient. The pharmacy told me to come back at another time. As mentioned above, Medirite Moreleta Park is not the closest pharmacy to where I live. I phoned my uncle who is a doctor too, he had no problem in reading what my doctor wrote. My doctor eventually phoned the pharmacy and confirmed the name of the medication to be dispensed. I left in tears due to frustration. On 4 May 2022, for some reason, Medirite Moreleta Park increased my schedule 5 medication, Dopaquel, to 90 tablets per month instead of 30 as per doctor's script without discussing this with me or my doctor. Sometimes the pharmacy dispenses medicine in the original container, sometimes in their own containers. I did not realise the increase in Dopaquel except that they started to use the original containers, not knowing that each container contained 90 tablets instead of 30. I also noticed that Medirite Moreleta Park was claiming from my medical aid three times the amount they usually did, at first thought it was a price increase or something. Bottomline: at this moment I am in possession of around 250 Schedule 5 Dopaquel tablets incorrectly dispensed by Medirite Moreleta Park - at least 8 months' worth of medication. "S5 medicines have a potential for abuse or dependence, and therefore needs medical diagnosis and strict management of a patient" - www.iol.co.za. Even after I informed one of Medirite Moreleta Park's temporary pharmacists on 17 September 2022 that they were incorrectly dispensing 90 tablets in stead of 30 tablets and requested for them not to dispense Dopaquel at that date, they amended quantity on their system to 30 but proceeded to dispense 30 tablets and claimed through my medical aid. On 20 August 2022 Medirite Moreleta Park had no stock of one of my other chronic medicine, Epitec. They asked me if I wanted the generic Dyna-Lamotrigine. I asked them if it had exactly the same effect as the Epitec as I do not want to take chances with my chronic medicine, they confirmed yes, so I agreed to take it. I started taking these tablets on 3 September 2022 and it made me extremely sick so I threw it away, I now was 1 month short in my chronic medicine Epitec. On 17 September 2022 I went to collect my repeat medication and was again issued the generic but it was not discussed with me, I only noticed it when I got home. So again, I threw this medicine away, now 2 months short in chronic medicine Epitec. In September 2022 my veterinarian prescribed asthma medication for my cat. I took the script to Medirite Moreleta Park. They did not have stock but I was informed by another temporary pharmacist that they would order the medication and would let me know when they received it. I was never contacted. Stock was never ordered when I later enquired about it. Also, this pharmacist, for some reason, gave me back my 6-month repeat script instead of loading the medicine on their system. Nevertheless, I managed to get the asthma medicine from other, more reliable and customer friendly pharmacies. In October, November and December I instructed Medirite Moreleta Park not to dispense and claim through my medical aid the Dopaquel as I had months' worth of stock. I did not really get the impression that they grasped the seriousness of this. On 7 December 2022 I went to Medirite Moreleta Park with a new repeat script for all my chronic medicine as well as a separate script for my cat's asthma medicine. The pharmacist noticed that the dose of Epitec was reduced from 200 to 100 and drew my attention to it. I told her that it was a mistake and that it must be exactly the same as the previous month. The pharmacist just said it cannot be changed. I insisted that the dosage was wrong. Then there was another issue with my cat's prescription. The medication the doctor prescribed was a different brand and as soon as I saw it I noticed the dosage and also told the pharmacist that I wanted Flixotide. I told the pharmacist that I needed 50ug instead of 100ug. Pharmacist looked at me as if I was stupid and said "it's 200 sprays". I never said anything about "sprays". Cannot believe that a patient has to tell a pharmacist that the dosage is too high! Anyway, pharmacist refused to give me the Flixotide inhaler. I was told that the doctor did not specify the dosage of the inhaler. Now I cannot understand why a pharmacist must first confirm with a doctor why the dosage of Epitec was reduced but the pharmacist then uses own discretion to decide dosage of asthma inhaler. In the end pharmacist once again contacted my doctor who confirmed everything I said. However, pharmacist refused to give me the inhaler as "a new script" was required, but in the meantime, the pharmacist changed to quantity of Epitec from 100 to 200. I do not understand why, after my doctor confirmed the brand and dosage of asthma inhaler, pharmacist could not write this on the script as well. So I left without the inhaler. 14 December 2022 - THE FINAL STRAW! I contacted my doctor to ask for the script for my cat's Flixotide 50ug inhaler as requested by Medirite Moreleta Park the previous week. I collected the script from doctor's reception and went directly to Medirite Moreleta Park. I told the pharmacist that it is a repeat prescription, they told me the doctor did not write repeats. So I told the pharmacist to phone my doctor, once again, to confirm repeats. As if doctors have nothing better to do than to keep issuing amended scripts. I was then told that they would not phone the doctor, I had to go back and get a new script! I was also told that "it's not our fault" insinuating that it's the doctor's fault and that he had to sort it out himself, and was also told "I did you a favour" when they contacted the doctor the previous week to confirm issues in respect of Epitec and asthma inhaler. I phoned my doctor's practice and told them what the pharmacist has told me, they could not believe their ears. They then asked for the pharmacy's telephone number for them to contact the pharmacy themselves. One again, doctor confirmed what I have told the pharmacist. I was then very sarcastically given back my script and told that in future I could get my medicine from another pharmacy. I told them that I would be reporting them and asked for the pharmacist's name. Pharmacist was very quick to respond not being a permanent pharmacist of Medirite Moreleta Park. I drove back home, then realised I forgot my script which I submitted the previous week with all my chronic medicine, drove back and requested for original script. I will never make use of Medirite Moreleta Park's services again and will rather pay higher dispensing fees and be treated with respect. My script has already been loaded by another pharmacy on the same day. They're professional, they know what they're doing and they're friendly. The also deliver directly to their patients' residences. While I was standing in the pharmacy waiting for my script to be loaded, I received an sms from Medirite Moreleta Park advising me that my prescription medication was due, even though I collected it the previous week. UNBELIEVABLE!
0 replies
41 months ago
Medirite Pharmacy - Moreleta Park, Pretoria
I have been collecting my chronic medicine from Medirite Moreleta Park for years. Though not the pharmacy of choice, my medical aid recommended them due to lower dispensing fees. I used to collect my medicine from a pharmacy much closer to where I live and just around the corner from my doctor. Some of Medirite Moreleta Park's pharmacists are very rude and unpleasant, one in particular I try to avoid every time I go to collect my medicine. I have two degrees, I do not deserve to be treated like an idiot. In February I was prescribed malaria tablets. None of the pharmacists at Medirite Moreleta Park were able to read what my doctor wrote on the prescription. They phoned my doctor's practice and the receptionist said that the doctor was busy with a patient. The pharmacy told me to come back at another time. As mentioned above, Medirite Moreleta Park is not the closest pharmacy to where I live. I phoned my uncle who is a doctor too, he had no problem in reading what my doctor wrote. My doctor eventually phoned the pharmacy and confirmed the name of the medication to be dispensed. I left in tears due to frustration. On 4 May 2022, for some reason, Medirite Moreleta Park increased my schedule 5 medication, Dopaquel, to 90 tablets per month instead of 30 as per doctor's script without discussing this with me or my doctor. Sometimes the pharmacy dispenses medicine in the original container, sometimes in their own containers. I did not realise the increase in Dopaquel except that they started to use the original containers, not knowing that each container contained 90 tablets instead of 30. I also noticed that Medirite Moreleta Park was claiming from my medical aid three times the amount they usually did, at first thought it was a price increase or something. Bottomline: at this moment I am in possession of around 250 Schedule 5 Dopaquel tablets incorrectly dispensed by Medirite Moreleta Park - at least 8 months' worth of medication. "S5 medicines have a potential for abuse or dependence, and therefore needs medical diagnosis and strict management of a patient" - www.iol.co.za. Even after I informed one of Medirite Moreleta Park's temporary pharmacists on 17 September 2022 that they were incorrectly dispensing 90 tablets in stead of 30 tablets and requested for them not to dispense Dopaquel at that date, they amended quantity on their system to 30 but proceeded to dispense 30 tablets and claimed through my medical aid. On 20 August 2022 Medirite Moreleta Park had no stock of one of my other chronic medicine, Epitec. They asked me if I wanted the generic Dyna-Lamotrigine. I asked them if it had exactly the same effect as the Epitec as I do not want to take chances with my chronic medicine, they confirmed yes, so I agreed to take it. I started taking these tablets on 3 September 2022 and it made me extremely sick so I threw it away, I now was 1 month short in my chronic medicine Epitec. On 17 September 2022 I went to collect my repeat medication and was again issued the generic but it was not discussed with me, I only noticed it when I got home. So again, I threw this medicine away, now 2 months short in chronic medicine Epitec. In September 2022 my veterinarian prescribed asthma medication for my cat. I took the script to Medirite Moreleta Park. They did not have stock but I was informed by another temporary pharmacist that they would order the medication and would let me know when they received it. I was never contacted. Stock was never ordered when I later enquired about it. Also, this pharmacist, for some reason, gave me back my 6-month repeat script instead of loading the medicine on their system. Nevertheless, I managed to get the asthma medicine from other, more reliable and customer friendly pharmacies. In October, November and December I instructed Medirite Moreleta Park not to dispense and claim through my medical aid the Dopaquel as I had months' worth of stock. I did not really get the impression that they grasped the seriousness of this. On 7 December 2022 I went to Medirite Moreleta Park with a new repeat script for all my chronic medicine as well as a separate script for my cat's asthma medicine. The pharmacist noticed that the dose of Epitec was reduced from 200 to 100 and drew my attention to it. I told her that it was a mistake and that it must be exactly the same as the previous month. The pharmacist just said it cannot be changed. I insisted that the dosage was wrong. Then there was another issue with my cat's prescription. The medication the doctor prescribed was a different brand and as soon as I saw it I noticed the dosage and also told the pharmacist that I wanted Flixotide. I told the pharmacist that I needed 50ug instead of 100ug. Pharmacist looked at me as if I was stupid and said "it's 200 sprays". I never said anything about "sprays". Cannot believe that a patient has to tell a pharmacist that the dosage is too high! Anyway, pharmacist refused to give me the Flixotide inhaler. I was told that the doctor did not specify the dosage of the inhaler. Now I cannot understand why a pharmacist must first confirm with a doctor why the dosage of Epitec was reduced but the pharmacist then uses own discretion to decide dosage of asthma inhaler. In the end pharmacist once again contacted my doctor who confirmed everything I said. However, pharmacist refused to give me the inhaler as "a new script" was required, but in the meantime, the pharmacist changed to quantity of Epitec from 100 to 200. I do not understand why, after my doctor confirmed the brand and dosage of asthma inhaler, pharmacist could not write this on the script as well. So I left without the inhaler. 14 December 2022 - THE FINAL STRAW! I contacted my doctor to ask for the script for my cat's Flixotide 50ug inhaler as requested by Medirite Moreleta Park the previous week. I collected the script from doctor's reception and went directly to Medirite Moreleta Park. I told the pharmacist that it is a repeat prescription, they told me the doctor did not write repeats. So I told the pharmacist to phone my doctor, once again, to confirm repeats. As if doctors have nothing better to do than to keep issuing amended scripts. I was then told that they would not phone the doctor, I had to go back and get a new script! I was also told that "it's not our fault" insinuating that it's the doctor's fault and that he had to sort it out himself, and was also told "I did you a favour" when they contacted the doctor the previous week to confirm issues in respect of Epitec and asthma inhaler. I phoned my doctor's practice and told them what the pharmacist has told me, they could not believe their ears. They then asked for the pharmacy's telephone number for them to contact the pharmacy themselves. One again, doctor confirmed what I have told the pharmacist. I was then very sarcastically given back my script and told that in future I could get my medicine from another pharmacy. I told them that I would be reporting them and asked for the pharmacist's name. Pharmacist was very quick to respond not being a permanent pharmacist of Medirite Moreleta Park. I drove back home, then realised I forgot my script which I submitted the previous week with all my chronic medicine, drove back and requested for original script. I will never make use of Medirite Moreleta Park's services again and will rather pay higher dispensing fees and be treated with respect. My script has already been loaded by another pharmacy on the same day. They're professional, they know what they're doing and they're friendly. The also deliver directly to their patients' residences. While I was standing in the pharmacy waiting for my script to be loaded, I received an sms from Medirite Moreleta Park advising me that my prescription medication was due, even though I collected it the previous week. UNBELIEVABLE!
0 replies
44 months ago
Fine Lines Landscaping - TERRIBLE SERVICE!
Contacted Fine Lines Landscaping on Tuesday, 30 August 2022 enquiring on whether they could supply and deliver LM grass to Faerie Glen, Pretoria, on Thursday, 1 September 2022. Customer service was good until just after Fine Lines Landscaping received proof of 100% upfront payment. Fine Lines Landscaping confirmed that grass would be delivered on Thursday afternoon between 13h00 and 16h00. Arranged for someone to install grass on Thursday afternoon. Received a phone call from Fine Lines Landscaping on Thursday afternoon that they were behind in their deliveries and would not be able to deliver on Thursday afternoon. Rearranged for person to install grass on Friday morning after Fine Lines Landscaping confirmed that grass would be delivered before 10h00 on Friday morning. By 11h00 grass was not yet delivered. Contacted Fine Lines Landscaping and requested to confirm when grass would be delivered. No response. By 11h30 I enquired again on when grass would be delivered and advised that if not delivered by 12h00 order was to be cancelled and refund was to be made as I had other plans for Friday afternoon. By 14h00 I was contacted by Fine Lines Landscaping and advised that grass would be delivered just after 14h00. I arranged for 3 additional people to help with installation of grass. When I arrived at home after 15h00, all 4 guys I contracted to install the grass were sitting outside on the pavement still waiting for grass to be delivered. I contacted Fine Lines Landscaping informing them that it was unacceptable, requested order to be cancelled and forwarded banking details for refund. Fine Lines Landscaping given choice to either do refund or install grass themselves at no additional charge. Fine Lines Landscaping confirmed in writing that refund would be done on Saturday, 3 September 2022. No proof of payment in respect of refund received and refund does not yet reflect in my ban account. Fine Lines Landscaping informed in writing that next step is the Consumer Protection Board.
74 replies
47 months ago
FD Plumbers / Flinkdink Loodgieters - Think Twice!
Contacted FD Plumbers (aka Flinkdink Loodgieters) to assist with a leaking pipe outside my bathroom wall. Sent a photo of the leak so as for them to send the right team the first time and for the leak to be repaired asap. Paid R839.50 on 10 May 2022 after 2 guys arrived at around 16:00 to come to the conclusion that the leak detection team should have been sent instead. Paid R1,450 for the leak detection team that was sent 3 days later after another person was sent in the interim also to come to the conclusion that the leak detection team should have been sent. Leak detection team found that an elbow was leaking against the bathroom wall just below the tiles. I was shown all kinds of things by the person who did the leak detection on his infrared camera, after having been told by the manager previously that gas would be used to detect the leak. 5 days later a team was sent to fix the leak. Leak was not where leak detection team "detected" the leak. It was on the complete opposite side, 600mm from where they started breaking my tiles, next to the bath. Took them 6 hours to again, detect the leak. In total I paid R7,707.31. Also take note that they do not accept EFT. I had to pay this amount by credit card (or you can pay with cash) before the guys left my premises. A hell of a lot of money after having been told that FD Plumbers try to save their clients as much money as possible and by numerous occasions that a "Quotation Team" would be sent and that a quote would be submitted to myself prior to any repairs being done. No quote received to date. I found that the copper tube they used to repair the leak was off-cuts used from previous repairs done, off-cuts soldered together with straight coupler. The team told me that they would be back in 2 to 3 days to close the hole, they wanted to wait until everything was dry first. 2 days later I enquired on when the hole would be fixed as I haven't heard anything. Good news - they decided to refund me for the initial call out of R839.50. Bad news - I was told that unfortunately they wouldn't be able to fix the hole. This even after their own plumbers told me that they would be back to fix the hole which tells me that under normal circumstances, they do indeed go back to clients to fix holes. In my opinion the refund was done as for FD Plumbers to get out of finishing the job. To date, now a month since I initially contacted FD Plumbers for assistance, I still have a 600mm hole in my bathroom floor. On 20 May, my insurance broker requested FD Plumbers to confirm what the cause of the leak was. FD Plumbers did not respond. 7 days later, on 27 May, my insurance broker, once again, contacted FD Plumbers. FD Plumbers advised that the cause of the leak was due to corrosion. Now this does not agree with what the leak detection team initially found - a leaking elbow. On 8 June we requested FD Plumbers to provide us with the piece of pipe they removed from my bathroom for insurance purposes as there are now contradicting statements from FD Plumbers - corrosion, leaking elbow. This pipe belonged to myself and should never have been removed from my premises by FD Plumbers. From the number of geysers on top of the vehicle's roof they guys who fixed the leak came with, I'm guessing FD Plumbers replace burst geysers for insurance companies and therefore they should know not to remove things like these from clients' premises. They informed us that unfortunately they could not provide us with the pipe as they have disposed of it. They were, however, kind enough to leave me all the broken bathroom tiles in front of my front door for me to dispose of. We were also told by FD Plumbers that leak detection was successful as leak was detected within 400mm from where they started to break my tiles. I measured it - it is indeed 600mm, leak detection was thus unsuccessful, for which I paid R1,450. For interest sake I enquired about a PIRB (Plumbing Industry Registration Board) COC to be issued for the work done. I was told that a COC could be issued, however, it should have been issued without me requesting it and work should have been done by or under the supervision of a licensed, qualified plumber. It makes me wonder if COCs are issued when geyser replacements are done for insurance companies. As per the PIRB, a PIRB COC must be issued when repairs are done to hot water systems. No PIRB COC was issued in respect of repairs done to my hot water system. One of the reasons why I chose FD Plumbers - were under the impression, based on Google Reviews and number of years in business, this is how they would conduct their business. Fine print on their job cards: complaints not logged within 48 hours of completion will not be considered. So for example, say the pipe they installed in my floor, made up of off-cuts and soldered together with copper couplers, starts to leak, they do not take any responsibility for their own cheap installations. They're not trying to save their clients as much money as possible, they're trying to save themselves as much money as possible. Wanted to give FD Plumbers only 1 star, but will give 2 stars for the team who finally fixed the leak as they did, in the end, find the leak. Not always the best idea to make use of a business' services purely based on Google Reviews and what their website says about them.
0 replies
49 months ago
Makro Online Orders Not Received, No Feedback From Makro Customer Care
Ordered 6 shelves from Makro, respectively 20 and 24 March 2022. To date no delivery. Received an email from Makro on Tuesday last week confirming that goods were delivered, I wasn't even at home. Have been enquiring about both orders since Tuesday last week via both Makro's telephonic and whatsapp customer care, no feedback. Purchased 6 shelves from another supplier this morning and sent written confirmation to Makro to cancel and refund both orders, total in excess of R5,000. Also requested for them to inform courier to not deliver as I will not be accepting delivery. Consumer Protection Board will be contacted should refund not reflect in my bank account by Friday next week. Makro online shopping pathetic!
74 replies
50 months ago
RELIABLE ONLINE STORE - UNRELIABLE!!!
Ordered a photo album through RELIABLE ONLINE STORE on 27 January 2022. Chose to order from them instead of directly from Amazon as I thought it would arrive earlier. After placing the order I received an email with the tracking number. Courier company is an overseas company, impossible to contact them directly as their website is not in English. Contacted Reliable Online Store which is a South African company. Was informed that due to Chinese Lunar Year tracking details would only be updated after 7 Feb 2022. I requested for the order to be cancelled, was informed in writing that there would be a cancellation fee. I advised for them to go ahead with cancel and refund difference to my bank account. To date, no refund and no photo album. Rather order directly from Amazon!
0 replies
52 months ago
Order cancelled within 12 hours of making payment
Purchased 2 x "Decoded 15 Inch Leather Briefcase - Black" sold by "BEARE BRAND" on Takealot's "Shop More Deals" for R999 (75% discount) on 19 January 2022. Received an email from Takealot earlier today informing me that one of the two orders has been cancelled: We're sorry to let you know that we no longer have stock of the below item(s) in your order. We were unable to source the item(s) from our suppliers and have unfortunately had to cancel the item(s) from your order. I find this very hard to believe as when I click on the cancelled item in my Cart I'm redirected back to the item which indicates that the seller indeed does have stock, price has now increased from R999 to R2,799. I am of the opinion that either the supplier or Takealot is trying to get out of the R999 deal. Takealot advised that they cannot supply the item at R2,799. This really is not my problem. Takealot claims that the page I'm redirected to is from a different seller, I honestly find this very hard to believe. Item was placed in my cart, I received an email from Takealot LAST NIGHT 20 Jan 2022 at 22:31 advising that I had 24 hours left to pay for the item before the order would be cancelled, I immediately made payment. This morning (more or less 12 hours after making payment of R999) I was informed that the item is not available and the amount of R999 has been credited to my account. I'm a regular Takealot customer and am very unhappy about what has happened here and feel like taking this matter to the Consumer Protection Board as this is extremely unethical. As at this moment this specific item is still available on Takealot's website, now just at a much higher price and obviously no longer a "deal". Takealot can supply the product but is not willing to make a loss of R1800 (R2799 less R999) due to an error made on their and/or their seller's side.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)