MN
Marthinus N
Active since Nov 2009
10
Reviews
0
Industries
Reviews
10 reviews37 months ago
Telkom internet fiber VPN connection problem
I have been connecting to our company's VPN for more than 2 years now over a Telkom fiber internet connection. All of a sudden, since 5 days ago, the internet speed has dropped to very slow or non-existent when I am connected to the VPN of my company. When I use another internet connection (not Telkom), I can connect to the very same VPN without any speed problems. This is a Telkom problem and it needs to be fixed fast or I'll cancel my contract due to non-service delivery. This is a big issue for me as I need to connect to the company VPN in order to do my work. I have contacted Telkom twice today and they said there is no limitation on internet speed imposed, from their side, if I connect to a company's VPN. Even after I had explained that with another internet connection the same PC connects correctly to the company's VPN, the one operator stated that it must be my PC that causes the problem. So she inferred that my PC is discriminating against the Telkom internet connection. Her name is Ntokozo.
0 replies
48 months ago
An exercise in futility.
I am the main account holder of a home loan account at FNB. All emails and SMS notifications regarding this account were sent to my wife. I enquired how this can be rectified and was informed that my wife and I must go to a branch with our IDs and it will be resolved. We did that by going to the FNB branch in the Grove Mall in Pretoria. This was done a few years ago. Today my wife again received an email and an SMS to notify her to submit her most up-to-date information to keep her FNB account FICA compliant. I called the number supplied in the email. The response from FNB was to go to an FNB branch with our IDs to change their records so that I will be the main account holder - there is no other way to do it. Now my question is: How many times will we have to go to an FNB branch in the future, to get this changed?
74 replies
48 months ago
Illegal dispensing of scheduled medication
Original of 6 month repeat prescription, for chronic medication, handed in at Dis-Chem Pharmacy Lynnwood Lane a month ago. Pharmacy dispensed the fist batch - no problem. Tried to get the medication again this month and Dis-Chem Pharmacy Lynnwood Lane stated that they require the original prescription. If they did not receive the original prescription, as they now claim, then they illegally dispensed scheduled medication a month ago. I think the saying: "There is no medicine for stupidity" is very appropriate to describe this issue. No pun intended.
0 replies
51 months ago
Samsung South Africa with non-existent customer service
I bought a Samsung 65 inch Q60A television on 24/01/2022. I found a defect on the display and made the mistake of reporting it to Samsung South Africa on 31/01/2022. I reported the defect via the Samsung live chat support: https://livechat.support.samsung.com/Customer_new/AFRICA_EN. The person assisting me gave me a reference number after I had explained the problem to him. He informed me that I would be contacted between 3 and 5 working days. I made a screenshot of the reference number. After 5 working days I called Samsung Support on 07/02/2022 and gave the reference number VDE] 35322112 . I was informed that the reference number was only the reference number of the chat and that my problem was never logged into their system. I then explained the problem again and got a transaction number. Samsung had to remotely access my TV to verify that the settings were not causing the problem. This only happened on 11/02/2022. It was found that the settings were not the cause of the defect and I was promised that I will be contacted by Samsung to replace my TV. I called again today (15/02/2022) to enquire when I will be contacted for the replacement. I was informed that Samsung Service Tracking department was waiting for authorization to do something – I do not know what. It is now 2 weeks and a day since I first reported the defect and I am still waiting for the issue to be resolved. With hindsight, I should have taken the TV back to Makro where I bought it.
212 replies
59 months ago
Labori Self-Catering Resort Ballito
Great place to stay in Ballito. Situated at Clarke beach with everything you need close by.
0 replies
64 months ago
Refundable key/breakage deposit
We are still waiting for our refundable key/breakage deposit to be paid back since December 2018. We stayed in a house called Emmanuel. No response from them after several emails and phone calls to a person going by the name of Blom.
0 replies
72 months ago
YelloData data balance check not functioning.
I cannot check my data balance on YelloData's website. I have already reported the issue in March 2020 and received an answering email to say that my ticket 348987 has been resolved. If not, I could reply to their email to let them know. Which I did. I am still waiting for the problem to be resolved and reported it again today.
0 replies
107 months ago
Credit Profile Destroyer
<p>On 02/05/2017 I informed Homechoice of fraudulent use of my identity by someone who purchased goods on credit from them in December 2016 and who then failed to make payment.</p> <p>I became aware of this situation when I was contacted by a debt collecting company by the name of MBD.</p> <p>Homechoice gave me a list of documents to submit so that they could conduct a fraud investigation.</p> <p>I submitted all the requested documentation via email to MBD on 04/05/2017.</p> <p> </p> <p>I called Homechoice several times and was told the case was still under investigation.</p> <p>When I called them again on 02/06/2017, I spoke to Tracey who rudely informed me that the investigation never started due to the fact that they never received my documents.</p> <p> </p> <p>I then resent all the documentation on 02/06/2017 directly to Homechoice and requested a confirmation of receipt of the email and documents.</p> <p>I put the debt collecting company (MBD) on copy of all my emails. MBD responded on 05/06/2017 stating that the dispute documents had been received and had been escalated to Homechoice to conduct a fraud investigation.</p> <p>On 07/06/2017 I requested Homechoice again to confirm that they have received the documentation.</p> <p>On 08/06/2017 I requested Homechoice again to confirm that they have received the documentation.</p> <p>MBD responded on 08/06/2017 stating that they have received communication from Homechoice to close the account. They advised me to contact Homechoice to provide me with a letter confirming that the account has been closed .</p> <p>Homechoice also responded on 08/06/2017 confirming that they have received my documents, that my query had been forwarded to the relevant department and that I will get feedback in due course.</p> <p> </p> <p>On 15/06/2017 I forwarded the email from MBD (that stated that Homechoice will close the account) to Homechoice. I requested them to confirm the closure of the account and the removal of this account from my credit record.</p> <p>On 17/06/2017 Homechoice informed me via email that they were still trying to get more information from their relevant department that was busy with this investigation and that they would contact me within the next 7 days.</p> <p> </p> <p>It is now 10 days later and I have not received any further communication from Homechoice.</p>
407 replies
130 months ago
Telkom not fixing ADSL and telephone service
Reported 1 week ago via SMS.<br> Response: \765CTK130815 has been created for Service ID 0128038629"<br> Intermittent ADSL and dead telephone. <br> Still faulty and no technician came yet.<br> Called 10210 several times and all I got was an escalation ref. no. 727424"""
75 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)