LH
Lauren H
Active since Jul 2010
31
Reviews
0
Industries
Reviews
31 reviews4 months ago
*********, appalling customer experience
I ordered a foot stool on 4th November which was supposed to be delivered within a few days. 10 days went by and I had no communication about the order. I sent an email to ask about the delivery TAT. The agent answering my email said they would have to investigate. I later received an email advising me that i would have to be refunded as there was an issue with the supplier. This was supposed to take 7-14 working days. Needless to say the 14th day was today and no refund is in my account. Upon sneding a follow up email the same scripted response was regurgitated to me about waiting 14 working days yet this has already passed. The lack of accountability and sense of urgency is shocking in the era of customer experience. Perhaps Makro executives need to educate themselves on the basic principles of customer experience in the era of endless choice of supplier. The fact that had I not have contacted Makro to query my order nobody would have bothered to contact me and they would have kept my money. This is tantamount to *****. I'm appalled with the lack of customer experience and ethics displayed by Makro. I would NEVER ever make any further purchases with Makro and will actively campaign for no other consumer to support Makro in the future. Disgusting, disgraceful, ********* company
53 replies
7 months ago
Abysmal customer experience failure
I have been attempting to place my order via your website for 2 days now. I only shop online and as such have extensive experience with bit app and website-based digital platforms. The Dischem website is not only slow due to the image size and inefficient layout and format but lacks an adequate search function, making the user experience beyond frustrating. Items are miscategorized and misspelt, for example, Shower to Shower Powder fresh deodorant is listed as Power fresh (‘d’ missing), making it impossible to find in a search. After adding all of my items to the cart upon check out I selected the option to utilise my Benefit rewards, which were duly deducted and app****. When checking out and choosing a payment option I received an error message saying that Something has gone wrong, try again later. After trying again several times during the evening my cart was emptied and I had to start again. After repeating the entire process of selecting and adding y items back to the cart, an =d proceeding to check out again I received the error message that I do not have an active cart and that something went wrong. I have tried for 2 days to check out and am in complete disbelief that a multinational corporate such as Dischem would have such an inefficient online platform that has caused me hours of frustration. The fact that it’s impossible to check out means that I have no choice but to change to Clicks and order from them as I am not willing to drive to a store because your online platforms malfunctioning website that is clearly designed and maintained by ***********, inefficient staff who have clearly never engaged in user experience testing to understand how woefully inadequate it is. To add insult to injury your customer helpline is not even available on a Saturday so you need to specify that online order should only be attempted during office hours during the week as no support is available over weekend. What a disgusting experience.
0 replies
9 months ago
Avoid this company, it's a ****!
While I have been receiving constant statements to say I've earned rewards and I have a balance of over R450 to use at one of the partner stores, none of the partner stores are aware of this programme (nor the details of how these supposed rewards can be used). In addition, when you contact the company for assistance (Christelene Fouche) they do not bother to respond or advise why your supposed Legacy Lifestyle rewards balance is on zero despite not having used it. This company is a ****. Avoid at all costs!
0 replies
30 months ago
Inconvenience and inefficiency
I went into the sunward park branch to get change after drawing cash at the atm and they confirmed that they have no R10 notes and they will never keep change again. How ridiculous that a client can’t have change at their own bank. I demand to know why the useless bank manager no longer orders change for the branch. Abysmal service!
131 replies
41 months ago
Incompetent, inefficient service
I have been ordering my groceries online since the start of Covid in 2020 but the service has gradually worsened to the point where I will no longer order anything from Pick n Pay or recommend anyone else to shop there. Since the Distribution centre closed and the stock comes from Hypermarket Boksburg there have been endless issues of incompetence, apathy and inefficiency. The order slot is for 8-10am but the deliveries arrive at 2:30pm so in essence one is expected to wait at home the entire day in the hope that it might arrive. There is no communication with the customer notifying them of the late delivery nor asking if it is acceptable to deliver 4.5 hours after the delivery slot. When you call the store to enquire about the order the online shopping desk phone is never answered and if it is the person cuts the call. When the order does arrive most of the items are missing - apparently basic items such as cold meats, Sunlight laundry bars and eggs are no longer stocked at Hypermarket Boksburg. To add insult to injury items that are heat sensitive such as Santa Claus hollow chocolates are packed in a regular bin with no cold packs and with 5 litre water bottles so when you receive the chocolate eggs they are both melted and crushed. Even after sending the items back and making a note on the delivery slip that I returned it I have not received a credit. Unbelievably incompetent, inefficient, useless service. Will certainly be changing to Checkers for proper service
60 replies
53 months ago
Incompetent, inefficient service
I completed the application for my upgrade at iStore Eastgate on Tuesday. As an existing customer with flawless credit history the contract was approved but there was an issue with uploading the documents to the MTN system. The status on the application remains 'Open' despite several days passing and follow-ups by the iStore with the key account manager at MTN. It is highly inconvenient for me to have to go into the store day after day only to be told that there's no change and the MTN KAM has not bothered to provide feedback on what the issue is or a way forward. I've never experienced such incompetent, inefficient service from MTN. This situation is beyond ludicrous and needs to be resolved immediately.
0 replies
53 months ago
Incompetence and inefficiency
I ordered luggage straps for an upcoming trip. When the products arrived they were not the items that I had ordered. I called and was informed about the returns process. I followed the process and asked for the items to be replaced with the correct items. I received an email to say the correct items were out of stock and the items would be collected for a refund. I replied with an email stating that I would have to keep the items as I needed luggage straps. The next day got a message that the items would be collected. I then called and got a reference number for the collection to be cancelled (MRRN-J5XRE-GVB5). It is now 4 days later and I am still receiving messages that the order will be collected. I don't understand how it was cancelled and I received a reference number but I am still being harassed about this collection. This is complete incompetence and inefficiency. please resolve this immediately, this is an excuse for customer experience
0 replies
64 months ago
Abysmal customer service
I ordered various items of clothing for delivery based on the information on the website. When the order arrived one of the items was incorrect. I ordered a lace balconette bra but was furnished with a pair of panties instead. I responded to the contact form attached to the order but have not received a response in a week. I would have imagined with the current difficult economic situation companies would have faster turnaround times and be willing to investigate the issue. I would like this resolved ASAP and at the very least expect to be afforded the courtesy of a response.
61 replies
67 months ago
Complete incompetence and unethical behaviour
I have been an ADT client for almost 2 years. Last year my mother fell and broke her hip in the garden. She repeatedly pressed the red emergency button on the remote yet 7 hours later there was no response. Had I not have found her she would have died. Since last year the Secure Home app has not worked despite me being charged monthly for this app (according to the technician this was some kind of technical issue related to the radio controller. In addition the actual alarm was not linked to the control room for months since when we accidentally triggered the alarm there was no response. There was no explanation provided for this incompetence (and was only resolved by me informing an ADT patrol officer who assisted and got the radio frequency connected again from their side). I emailed the customer services email address 10 days ago about getting new remotes sine ours were clearly not working. They finally responded after 5 days, which is abysmally inefficient to take 5 days to respond to customers. The technician came out on Monday to provide us with the remotes and programme them. He found that the battery powering the system was no longer working and needed to be replaced. Since the alarm system belongs to ADT I find it ridiculous that I need to pay for the new battery since it is made abundantly clear that we only 'rent' this system. Secondly, for the past two nights I have tried setting the alarm but the remotes no longer have an option for the bypass zone and hence the alarm keeps tripping, meaning we haven't been able to set the alarm for almost two weeks. Despite the risk to our safety this shows the complete and utter incompetence and inefficiency of ADT. Clearly service delivery and customer safety are not a priority for ADT. In a final display of incompetence, a statement for the work done (which has been done incorrectly yet I am still expected to pay for it) is sent using a programme that neither my iPhone nor laptop supports and I am unable to open the statement. I expect a response within 24 hours failing which I am handing this to my legal team.
53 replies
70 months ago
Kind, efficient service
My beloved cat was diagnosed with cancer in October 2019. She had to go for several chemotherpay treatments between October 2019 and February 2020. It broke my heart when the cancer spread to her lungs and she passed away on 1 March 2020. I was so comforted and impressed by the effient claism payments for eac and every claim related to her illness and the kind words of condolence after her passing. Words can never express how much easier you made the tragic experience for me. I would never use another service provider ever after seeing the effiecient, warm and sincere service you offered me. I will recommend that everyone I know with a pet should use your insurance product and I myself will only ever consider using you for future pets. Thank you so much for your help during such a difficult time, I can never repay your kindness.
53 replies
Review Distribution
5 Star
4 (12.903225806451612%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
17 (54.83870967741935%)
1 Star
10 (32.25806451612903%)