CB
Chaatal B
Active since Mar 2022
9
Reviews
0
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Reviews
9 reviews12 months ago
A Fight to get what I bought
This place is just on another level of disappointment, I ordered from them in early April, got a call my delivery cam be expected in 7 to 14 days, needless to say that didn't happen. And when I follow up on their WhatsApp the time was now extended then when I followed up a week later they'd get back to me on the status of my order, I'm still waiting. If only I had read these reviews earlier
0 replies
13 months ago
STANDARD BANK INSURANCE - THE GENERIC REJECTION
Having been a loyal Standard Bank customer for over 3 decades. Many have warned me against Standard Bank but alas I remained. However, I am now quite disappointed by my recent experience with an insurance claim we had submitted on 20 February 2025, both the agents and the insurer as a whole. The contract came out to the property on 21 February and assessed the damages and reasons. The contractor advised that the collapsed ceiling was most likely caused by the storm winds and the repair should not take more than 3 days to complete. He further advised that he would submit his quote to Standard Bank on the same day (21 February 2025) which should be resolved in no time. Not only was the customer service horrible, as 1. I could never get a hold of the agent assigned to our case (Lebogang - 011 546 3521), 2. not once through this entire process had she made any contact with either one of us. If I were to mention every agent (Thabile, Thuli, etc), we had to deal with to try and get some progress/status of our claim, this review would be pages long. With all of them saying the same thing, STORM damage claims MUST be finalized within 10 days. It took just about 2 weeks for us to even get the assessor (Sikhangele Zimela) to come to the property after Johannesburg continued to experience more storms. Not only were we given this timeframe but when enquiring on why an assessment on the quote submitted was needed, we were constantly told that it is due to the contractor submitting over their mandate. This was the same response from Sikhangele Zimela on 05 March 2025 when he "assessed" our property in less than 15minutes and reiterated that he was assigned to do this as the contractor submitted a quotation over their mandate. Mind you he did not even use a stepladder to do a thorough assessment, just took photos and 2 measurements. On confirming what this “mandate” comment meant, he (Sikangele Zimela) said "they (the contractor) quoted over their cost threshold”. He further went on to indicated that had the contractor who assessed and submitted the quote, quoted within their mandate, he (Skangele Zimela) would not even have had to do an assessment because the work would have been approved and completed. He recorded the visit. This further brings into question the neutrality of his assessment if the reason for his assessment is based on cost of repair versus possible reason for incident. Contrary to all of the above Standard Bank Insurance came back with a rejection to the claim with a subject now not even related to the damages caused stating “miscellaneous” based on there being no "insured event" and "poor workmanship". Even when asking the agent about this on 06 March 2025 (exactly 2 weeks after the incident) the agent told us that it was our responsibility on buying the house to ensure that the ceilings were fixed and done correctly in line with the “prescribed standards”. He further indicated that we bought voetstoots and therefore we are liable and basically insinuated that we should have “done a better job of inspecting the home before buying”. Taking into consideration that the bank, upon approving the loan, evaluated the property. Neither me or my partner are engineers, because it seems that’s what you need to buy a home when doing so with Standard Bank. The agent at no point during the discussion attempted to thoroughly review the incident and engage on the order of events to address likely discrepancies between the contractor and assessor’s report. He then rather passed me onto Maggie Ndalane the team leader, who just kept referring me to the rejection letter and process to follow and went as far as telling me that this is not her "space" and she cannot provide anything other than to refer me to said letter. She confirmed that the letter would be emailed to my registered email by 4pm on 06 March, this did not happen. Upon not receiving the letter on 06 March, several calls were with one excuse after the next the agent(s) at Standard Bank that the letter would be emailed before 12H00. At 14H00, with not receiving the letter, follow up call were made but a new agent advised that there was an IT system error that was not allowing the letter to be emailed and released and that they were logging a fault with their IT Department. This was never communicated in the previous calls made. Eventually after 4pm on 07 March an agent (Nomaswazi Goba) called me stating that they were trying to send me the letter but it kept bouncing back, stating that the email address was incorrect. This stunned me, as I have been with Standard Bank for decades, always had the same email address and always received their bills on this email address to now be told it is incorrect, was astounding to say the least. Since the incident of 20 February with every call, mention was made by me of the fact that the delay was causing more damage with the continued rains and storms being experienced in Johannesburg. And with every occasion the response was the same, we will have an outcome in 48 to 72 hours and the assessment is because of the quote being over the mandate. Having been a client to Standard Bank for almost four decades, this begs to question how loyal customers are treated, not only by your service agents but all associated to Standard Bank. Based on the above (in-part) sequence of events, the conflicting reasons provided between the contractor and assessor and the inadequate thorough inspection of the actual cause and effect which gave rise to the claim, we now find ourselves having to remain in a situation we thought a "reputable" insurer would cover us for!!!! What a **** as all they do is print generic declines, make contradictory statements and leave you to deal with the mess!!!!
265 replies
14 months ago
THIS IS A RESIDENTIAL AREA, NOT BUSINESS PARK
Car Track has moved their business operations to a residential area in Randburg, Randpark. Based on a very busy corner (Republic and Cherry) they show no regard for 1. The residents of this area and 2. General traffic. We have tried in vein to make them aware of how they new encroaching on our area. Their vans are parked all across the road, in the street and of late even in our public park, which the residents maintain. With more that 30 vehicles parked across the park they have now made it their parking lot. Nevermind that they just stand in front of anyone's yard close to the office. They need to make alternative arrangements or move. This is not an industrial office park!!
71 replies
14 months ago
Worst Service Ever
If I could give these people a -0 I would. My parents (now well in the 70's) had a funeral plan with Edgars, low and behold they were being charged interested, which has now incurred and become "bad debt". email after email they harassed by father via my brothers email about the money owed. Mind you this account was CLOSED in 2015. Fast forward to today, 26 Feb, I know what to assist in settling this thing and stop having them stress my elderly (unemployed) parents out. Called and they gave me a long story about power of attorney. I told them that i just wanted to make arrangements to have this outstanding balance paid, they could keep me on the line and get the necessary permission from my father to speak to me. at this point i was dealing with a supervisor by the name of Navasha Singh, who at 14H50 said she would have all that done and call me back at 15H00. at 15h25 I still had not heard back from her, i then called back and to my surprise she was now gone. and to top it off they had spoken to my dad and made "arrangements". What a pain to get to someone to speak too, I was transferred from one agent to the next, the last one said she was transferring me to head office, no idea where this head office is, i get through to ANOTHER AGENT Pumza Nomakhete who off the bat has an attitude. I asked to speak to a manager, you'd swear they don't know who management is. Since 15h25 to 15h48 I held on waiting for a "manager". eventually at 15H50 I ended up speaking to Nicolette Fataar who now told me I need to be with my father to do this. I just do not understand in this day and age of virtual living they could not get onto a conference call to get the necessary authentication. Trying to explain to this lady that I live an hour away for me to now have to drive all that way to get this thing sorted. Not an ounce of "meeting in the middle" is an option for these people, harping on legalities that they would have to do with my father whether i was there or not.
106 replies
34 months ago
Great Experience
Let me first start by saying that Mit Mak Motors (Joe) offer whats fair on the vehicle which was so comforting to know. Lucky for me Devan Keuler had been assigned to my case, what a wonderful gentlemen to have worked with in saying good bye to my much loved vehicle. Devan was open and honest and stayed in communication every step of the way. He was so willing to go the extra mile and courteous on this deal. A salesmen like that doesn't come around often. He strives for customer satisfaction. It was a pleasure working with Devan and Mit Mak Motors and I look forward to perhaps working with them again.
53 replies
36 months ago
WHERE YOU GO TO DIE
On Saturday, 29 April, we had the unfortunate need to rush my 69 year mother to hospital. If only we had know what a horrible experience 1 unfortunate fall would now be putting my entire family through, we would have tried to avoid going to this **** hole of a hospital (Netcare Alberton) with their full of attitude staff. The building is the only thing that is new, the attitudes of the staff is that of the worst government hospital you could think off. Not only did the casualty staff have the push blame attitude, 2 in particular were anything but helpful. How are we to know what the ambulance is meant to do when brining someone in!! No instead these 2 nurses just kept telling us about the fact that the ambulance staff were meant to fill out some form in order for a file to be opened. Needless to say after two of hours of waiting, unknowingly, did we eventually realise that the Dr could not see my mother because there was no file. After 5 hours of being in casualty she eventually ended up in the Ward where the Dr, who was to perform the operation did not even do historical checks or double checking if the injuring was on both sides. Instead in his immaturity on my mother insisting that she wanted her surgeon to work on her, he just shrugged her over to our Dr like nothing almost saying "here she wants you, you deal with it". Needless to say in his rush to want to operate, probably for the extra weekend on call dime, my mother could have bled to death. The nurses in the ward now are something else too. No concern or action to the fact that my mother has not eaten or awake or coherent since Sunday, 30 April. Its like they are also just standing by watching her wither away, and all this because of a fall at home. And now we as a family have to deal with the sickening and sad happenings of an ***********, nonchalant staff.
0 replies
39 months ago
No Use Vouchers
In December I won 2 vouchers valued to R250 in total. The one was specific for me to use at an engen wimpy which expires tomorrow, 30 January and the other expires in 6 months. This past Saturday, 28 January, I tried redeeming both and I was unable to do so. This ultimately meant that I had to pay the bill in full and not only that, if the other expires tomorrow this means I've lost R100. This is all rather disappointing. And I have sent an email to the address provided on their website but have had no response since.
0 replies
49 months ago
BONITAS IS THE WORSTE IN CUSTOMER "CARE"
So I am reposting YET ANOTHER COMPLAINT about Bonitas. I have, since 15 March 2022, been trying to get some sort of response from these people and if the agent via their whatsapp portal 1. doesn't respond or 2. just ends the "chat", then trying to speak to a team leader becomes a he said she said process. I have since the said date been trying to establish as to whether or not the suspension placed on my parents medical aid has 1. been lifted, 2. whether the doctors bills they didn't pay because of the suspension was now being processed and 3. why they are stating that a required dental procedure is marked as cosmetic. Not only have we not received any formal apology for the incorrect requested amount sent to us via email on 14 March 2022 by their Mohau Radebe, we have had no feedback since my query on the next day, 15 March 2022, regarding the suspension imposed by Shorma (team leader, not certain of the spelling). To top it of on 17 March 2022, Bonitas SENT A GENERIC response on this platform about investigating the matter, AGAIN NO FEEDBACK THEREAFTER. Today after trying to speak to the team leader NDUMISO SEBELE refused to speak to me because he was apparently in a "meeting" but could only engage with me if I now first told the agent the whole long story. IS THIS HOW YOU OPERATE and deal with clients WHO YOU CAN ALREADY SEE IS IRATE????!!!! While trying to find out when I could expect feedback from the whatsapp chat today, I was ONCE AGAIN just given some reference number and told I would get feedback and the agent JUST ENDED THE CONVERSATION after I asked on a timeframe. THIS IS MORE THAN JUST PATHETIC. Should I have no callback by today, 23 March 2022 I will be lodging a formal complaint with the Council for Medical Schemes.
159 replies
50 months ago
LACK OF COMMUNICATION AND/OR CONCERN FOR CLIENTS
My elderly parents signed up with Bonitas last year (2021), what we didn't know was the stress this signup would cause them. Still trying to understand how a huge business such as this has the worst internal communication between their business units. It firstly started with my parents need to have chronic medication, getting this registered was a nightmare on its own. You send things to one person and then someone else, who should receive it, doesn't. But let me fast forward to the most recent stress related matters. My mother required emergency dental work due to a medical condition as identified by the dentist, she needed to have a procedure done as she was in severe pain. On claiming, they (Bonitas) is now stating that this is cosmetic. I would like them to tell me how when the procedure was necessary to relieve pain as motivated by the practioner. Then, when money is outstanding they are quick to suspend your account WITHOUT notice. My parents both have chronic illnesses, which the medical aid was made well aware of since inception, that requires them to have regular checkups and blood work done. But low and behold, the respective practices have informed them that the accounts weren't paid, and this is when the bomb dropped that the account had been suspended, because a fee was outstanding as my parents didn't know there was an increase and short paid, unknowingly. Moving on we, I dealt with the matter, and we were told how much was outstanding to lift the suspension. Money paid, proof of payment sent, confirmation sms received. This was now assumed to have resolved the suspension, however IT DID NOT, and my mother was told to submit proof of payment. We again did this and I later received an email confirming receipt of the outstanding amount and proof of payment, however attached to this email was another demand for a further amount outstanding, which made no sense. The email was received on 15 March 2022 from Mohau Radebe. On calling to establish what this new amount was for, I was told that MOHAU RADEBE without even an apology had just made a MISTAKE and we must ignore it. I requested that we receive this in writing with his/her apology, needless to say I am still WAITING. Not only did I not receive any feedback on this matter but the suspension was still not lifted, even though the initial outstanding amount was paid on 02 March 2022 and it was now 2 weeks later. I was further informed that the matter would be taken up with the team leader who put the suspension on (Shorma, not sure of the spelling), it is now 2 days later and I still have had no feedback from them not even on their whatsapp portal. To date I can say being with Bonitas is nothing but a headache and wouldn't recommend them to anyone, especially elder people, this stress and lack of communication is not worth it. So it will be interesting to see if this will prompt a response or having these matters adequately dealt with.
159 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)