JD
Jan K
Active since Mar 2022
15
Reviews
0
Industries
Reviews
15 reviews8 months ago
I was assisted to be...
I was assisted to become a member by a consultant, prompt efficient service.
53 replies
17 months ago
Short term Insurance
Recently my wife purchased a caravan which had to have some repairs done. After visiting repair centers in Pretoria and listening to the advice from most of the personnel we took the caravan to Louis Caravan Repair Center who has been in the business for over 20 years. It is an Older model Sprite Solar Caravan and it has always been stored under cover. The front of the caravan had wood rot, the axle rubbers were worn and the tow hitch shock was not working. All these items were repaired and the caravan was insured under my name. In June 2024 we went to Phalaborwa Forever resorts for 2 days and then continued into Kruger National Park. The road we used went through Dullstroom, Lydenburg and Ohrigstad. The road was very bad with potholes and the large trucks kept on driving around them and sections of the road was badly corrugated. At Lydenburg the whole town was under road works with bad roads. At Louis Caravan Repair Center we were told to drive very slowly when these conditions were encountered. The trip took us 3 hours longer than expected. At Hoedspruit we stopped and saw the back of the caravan had started to tear loose. On arrival at Phalaborwa when we opened the caravan two cupboard door hinges had broken off, the roof strip had come off in one area, the windows had cracks around the hinges. I did temporary repairs at Forever Resorts and we continued on our planned trip. To return we drove through Kruger park and returned to Bronkhorstspruit on the N4, our friends used this road to travel to Mozambique and said it was in good condition. On our return I contacted my insurance brokers Imas and they immediately assisted me and Santam asked me to send photographs to them of the damage on the caravan, the license and vin numbers. I did this and when i tried sending them all at once Santam mail system said they were too big. I eventually sent them individually to Santam and included Imas so they could follow the progress. I did not hear anything from them and eventually tried phoning them but your calls are not answered. I then sent emails and eventually there was a response and they said they had not received any photographs. I sent all the photos three times and the response from Santam was that they had not received them. Every time i copied Imas and eventually a lady from Imas also sent the photographs to them. By this time i was annoyed and told them i had sent them repeatedly. A lady from Santam phoned me and apologized for the inconvenience. I mailed the lady and asked if i could take the caravan to Louis Caravan Repair Center as i thought he would be able to assess the damage better than what i could capture with photographs. She agreed so long as he could provide a quote for the repairs which he said he could. A lady from Arminique assessors phoned me and said they would send an assessor to evaluate the damage. Several weeks passed and i did not hear anything, i phoned the repair center and no one had been there. I also phoned Imas and they also said they would contact Santam. Evetually the assessor came and checked the quote of R24000.00 and reduced it to R20000 as the window claim was rejected. I objected to this as i have experience with fiber glass or plexiglass windows because i worked in the explosives industry for 32 years and we could not use glass in some of our buildings as it poses a danger when there is an explosion. Fiber glass or plexiglass has a 30 year guarantee. If it is continually exposed to the sun it starts to turn yellow and will weaken. Due to the fact that the caravan had always been parked under cover i could see the windows were still in good condition, one had a slight crack on the side. No one responded to my objection to Santam or even bothered to phone me. I actually asked to speak to the assessor in person but there was no response. Eventually i sent my bank details to Santam and i paid Louis Cravan Repair Center the R24000.00 and 2 weeks later Santam paid R20000.00 into my account. From all the people i spoke at the caravan sales in Pretoria and they enquire about my insurance they all said there is always a delay with Santam. The only recent claims i had with Santam was for my vehicle windscreen and there was no real delay. The above incident changed my mind and the fact that they pay the insured person and not the repair center and that they do not use their own assessors can lead to ******* practices. After being insured with Santam through Imas insurance brokers for about 25 years i changed to outsurance. Imas is excellent and has additional benefits when you are insured through them however waiting for over six weeks to have a caravan assessed and then start with repairs is not acceptable. It may well be that Santam will not accept the original quote price which may lead repair centers to over quote as they know the assessor will insist on a reduced quote. In this case the assessor probably thought you cannot argue with wear and tear due to the age of the caravan, unfortunately he picked the wrong item.
0 replies
21 months ago
Facilities at camp sites
On a recent trip to Kruger National Park we stopped at Forever Resorts Phalaborwa for two nights using our caravan. On the way there we went through Belfast, Dullstroom, Lydenburg and through Ohrigstad. The road had so many potholes and our caravan was damaged it actually started coming apart at the rear of the caravan. At Forever Resorts the maintenance staff helped me do temporary repairs to the caravan. The ablution block was well maintained, and the hand cleaning soap and hot air blowers all worked well. The camp sites were all neatly marked out and each site had a power point. On the third day we entered Kruger Park, the reception staff were friendly and efficient as well as the personnel on duty at the gate. The next destination was Shingwedzi camp site, it was full of campers, we stayed for two days. the campsites are not properly demarcated, and you have to drive over electrical cables. The bathrooms are a disgrace, some showers do not work, the window latches are broken, and they are dirty despite the fact that there seem to be more cleaners however you hardly see them actually cleaning. The next camp was Tsenze rustic camp with 34 camp sites. This was for a seven day stay. The contrast between the camps is incredible, one lady Evelina cleaned the ablutions, the camp sites and every evening she would visit all the sites to confirm everything is in order. The bathrooms were clean and tidy and there was always enough soap, paper etc. At each campsite the braai ash is removed, and the braai is washed. The next camp was Satara for one nightwhich was completely full and once again the campsites were not marked out it an orderly fashion and you have to cross over the camp sites of other campers. The bathrooms and equipment were poorly maintained like those at Shigwedzi. Considering everything in the park is more expensive than elsewhere including their shops and other activities there must be more than enough money to maintain all the facilities. Evelina the lady at Tsenze told us there used to be maintenance personnel at each campsite which was done away with. Requests for maintenance has to be requested from Skukuza which obviously does not work.
0 replies
22 months ago
Geyser replacement.
I sent a message on Sunday night that my geyser was leaking. At 07.00hrs on Monday morning a lady phoned me and informed me who the plumber would be and he would contact us. At about 08.00hrs the plumber phoned me and by 11.00hrs the job was done. There was no delayed phone calls with a person saying we are experiencing very high call volumes or being transferred to the wrong person. They did it all themselves, all I had to do was give my home address. Best service I have ever received from an insurance company.
53 replies
23 months ago
Reception and accommodation at Brookes Hill Suites
Recently we spent a week at Brooke Hill Suites in Port Elizabeth. Our family has had time share for the last 20 years and the recent experience we had at the reception of Brooke Hill Suites has been the best welcome we have ever had. Although we could only book in at 14.00hrs we took an early flight from Johannesburg and arrived at PE at 08.30hrs. The plan was to leave our luggage at reception until 14.00hrs and then book in. Ilke and another lady at reception welcomed us and said there may be a unit that is ready and personally took us to the unit and said we could book in immediately. The exceptional thing about the experience was their friendliness and willingness to help. They updated us on the activities along the coast and the different restaurants and all the specials that they have on. The pathway along the coast has also been upgraded since we were there the last time. You can go for long walks and the city is certainly a lot cleaner than all the towns in Gauteng. Ilke got us to join the Brooke Hills Suites WhatsApp group and she posts all the activities in PE every day on the group. They also informed us on the transportation available with Uber and other taxi services. It cost us R150.00 to Brookes Hill Suites from the airport. When we returned on the same trip, we paid R30.00, will never use a taxi on the airport again. It turned out be a very pleasant experience with the help of Ilke and her team.
0 replies
27 months ago
SANPARKS customer service.
On the 16 January 2024 we booked in at Kgalagadi Tweerivieren camping for three days, proceeded to Nossop campsite for three days and the final site was at Matamata for three days. The five star rating is specifically for Kgalagadi as their level of cleanliness in the ablutions, the campsite, their shops is at a much higher level than the rest of Sanparks. The friendliness of the staff and their attitude towards the visitors is also exceptional. From Kgalagadi we moved on to the Augrabies for one night and then moved on to the Cedarburg mountains. This was also part of Sanparks and the campsite was neat and well looked after but the ablutions was on a three star rating and was not serviced over the weekends. From the Cedar mountains we moved to Mokala game park for two days, this is also part of Sanparks. The chalet was neat and tidy and the reception staff were friendly but the service was poor. The only service we had was the bed was made up and the chalet floor was not even swept. One would expect SANPARKS to try and provide a similar service throughout its sites.
0 replies
27 months ago
Incorrect diagnosis at Pinehaven hospital.
On the 10/1/2024 my daughter in law Lana de Klerk felt bad after they had dinner and experienced severe chest pains and her husband took her to Pinehaven hospital in Krugersdorp. They did cardiologist tests on her and she told the doctor that the cardiologist had already done them before he went on leave. He said they must be done again, the tests were done he said everything was fine and she should go home. She told him she was in pain and had not been sleeping at all at night. He told them you are only admitted to hospital if you are about to die. They left and the next day her mother was able to arrange an appointment with a cardiologist at Flora Clinic. The cardiologist examined her and admitted her to hospital after struggling to get authorization from Discovery. Lana was diagnosed with Pericardial effusion which is a buildup of fluid in the space around the heart. If this is severe it can compress your heart and cause cardiac tamponade. After the necessary tests in hospital he said they came to him in time if they had waited until the 4 February 2024 when her cardiologist returned the heart could have started to harden. She was in hospital for two days so the doctor could monitor her and then she was prescribed medicine and told to rest for six weeks and not do strenuous exercise
0 replies
35 months ago
Security and limits on card tap authorisations.
I recently wrote a review for an incident that took place at FNB Bronkhorstspruit when someone was ****** at gun point in the bank. FNB responded and said I would be contacted within a certain time which did not happen. The branch manager phoned me sometime later requesting information unrelated to the incident that I did not know about. I raised the ******* and he responded that improvements with regard to security would be made. I was in the bank on the 19 May 2023 to request that all my cards should require a pin before purchases are approved and not just be approved by tapping the bank card. There has been absolutely no improvement with regard to security at the bank anyone can enter the bank. There is a lady at the door who will ask if she can help but this is still exactly the same as it was at the time of the *******. My debit card quantity was lowered and I was informed by the staff the credit card cannot be lowered to less than R500.0 rand. This means that if someone gets hold of my credit card they can carry on tapping it until the funds are exhausted. They will obviously say it must be reported and the card can be canceled. However in South Africa the reality is you can be ****** and left stranded next to the road or shot and your funds in the bank ******. I may be wrong but I definitely think it should be left up to banks customers to decide what the tap amount should be on their bank cards.
53 replies
37 months ago
Armed ******* at FNB Bronkhorstspruit
This year, this is the second time that a customer has been ****** inside First National Bank in Bronkhorstspruit. There is no security at the bank and because it has happened to the same person it could well be due to inside information from within the bank. The customer tried to pursue the ****** and was confronted by a gun. Customers are obviously scared and if guns are used innocent bystanders could be shot.
53 replies
38 months ago
Poor service delivery.
On the 15 March we were driving to the N4 out of Tshwane and we stopped in at the drive through just before you join the N4 heading east to Bronkhorstspruit. This was the third time we did as I have to see a specialist in Tshwane. Each time we have stopped there they have a problem the first time they were out of stock on one of the items which we had to change. The second time the microphones were not working so someone was standing at the point where orders were placed and this was passed on to the inside for preparation. The third time a chocolate milkshake was ordered and a hot chocolate. The chocolate milkshake was fine but the hot chocolate was just a container of hot milk. Every time the service has been a lot slower than othe Macdonalds and then there is always a problem therefore we will not be stopping there again.
0 replies
Review Distribution
5 Star
4 (26.666666666666668%)
4 Star
2 (13.333333333333334%)
3 Star
3 (20%)
2 Star
5 (33.333333333333336%)
1 Star
1 (6.666666666666667%)