Active since Apr 2022
The worst company there is. The contract has been cancelled and a confirmation letter received from Zandile April, the CEO Escalations confirming that the contract has been cancelled. Yet, the fools from acoounts still keep phoning. They will phone at all hours of the day, even on Sundays. Phoning them is a waste of time. I believe a rock has more intelegense.
The worst company in this industries. Plone them for a cancellation document to be mailed and they refused. The *********** staff (Movile) and her supervisor did not even realise that the document can be downloaded from their website. Been trying to canceel this since September 2024 as the vehicle was sold, yet they are quick to debit the account and phone for payments. I ill never recommend this company to any one.
The worst company there is. The Manager has a bad attetude towards clients. They charge you and then do half a job, went back a second time and still did not do the work correctly
So here we are again........ So I receive an SMS stating my account is n arrears and that I need to make a payment "Today". This is strange as I had paid my account at the end of the month. So I phoned the collections and was connected to "TOBY" what a load of ****, You can take your toby and put it where the sun do not shine. Are you scare of speaking to your customers?????? So according to toby my account is in order, but I still want to know why I am getting these messages, unfortunately toby will NOT let me proceed to speak to and "agent". So I phoned customer services......what a joke. The lady I spoke to is so over sensitife that it is impossible to explain my frustration. Needless to say I got nowhere and no answers.This being a loyal customer for 25 years. To the CEO, Mr. Shameel. You and your finance director were paid millions in bonusses for doing a great job....... If my company had a 1.3 rating with regard to customer satisfaction I would rather hold my head in shame. You should maybe get out of your ivory tower and see how bad the service is from your company. Maybe do the undercover boss thing and maybe you will wake up.
Why is it so difficult to speak to a person or are they hiding from their clients because of the ****p service. Even the lady on the main switchboard is ***********. I asked to be transfered the the secretary of the CEO and she transferred me to customer care......again. They already told me they can NOT assist!!!!!!!!!!!!!!!!!! Vodacom, you have become totally useless. I have been a client for 25 years and this is the service I get. Pathetic. It is so bad that I do not even expect a reply or call from them
My wife bought a blender in January 2025 from Checkers Bela Bela. We used it fir the first time last week end. While using it ( about 40 sec) the motor started to smoke and we turned it off. I contacted the Bele Bela Checkers where she bought it and asked to speak to the store Manager (Paul). I explained the situation and he said that we can bring it back to the store and they will exchane it. My daughter drove from Pretoria to Bela Bela today to do this. Upon arriving at the store she was informed that they can not do this and need to test the unit first. The *********** staff then test the unit but fail to understand that any electrical motor need to be tested under load to see if it works. The store refused to exchange the unit. This is what happen when you employ *********** and uneducated people. I will use this unit and when it start to smoke I will leave it to totally burn out, maybe then they can see that the unit is faulty.
So almost a year and a half ago one of DSV's sub-contractors damaged my vehicle ( broke my left mirror). I contacted DSV who informed me that I should contact the sub-contractor directly to resolve this matter. I did so and to today the sub-contractor has not resolved the issue. Dear DSV, This is your sub-contractor with your logo on their vehicle therefore I suggest you sort out my car and then you can sort it out with your sub-contractor. He is representing your company and therefore your responsibility. I therefore demand you replace my left mirror that was broken.... and still is.
I went to buy t shirts at the Kwagge shop, the sign said 2 for R140, I selected 4 sgirts and when I got tonthe till some of the shirts was R89.99. I went back to change tjem and with the assistance is the person working in that section changed the shirts. She confirmed that aome shirts was mixed. I explained to her that you can not advertise one price and then have other prices on the goods. I went back to the till and it was the same story again. I went back to the t shirt table and suddenly tje 2 for R140 sign was gone and the new sign showed R89.99 each. Mr. Price, this is disgusting service and very underhanded tactics to force the clieënts to pay more. You have lost the sale of the 6 tshirts I needed and I will no longer support your company.
I was cut off by a Cash Solutions vehicle today, I blew my hooter as I was not sure that he saw me. The driver then stopped in front of me at a green traffic light blocking my way, I went around the vehicle at which time the driver of the cash solutions vehicle indicated that I was crazy in my head. I continued on my way. I tried to call their office in Hermanstad, Pretoria but was cut off several times. I then drove to their offices in Hermanstad to discuss this matter with the Operations Manager but was refused entry to their offices as I did not have an appointment. I then parked outside their offices and called to ask the Operations Manager to come and see me outside, he was apparently not available. The lady tried to put me through to the Branch Manager who was also not available. I informed her that I need to see one of then now Or I will post this on Hello Peter and Facebook. She said the someone will come and see me in 10 minutes. I waited for 23 minutes and nobody came out to discuss this issue. I therefore call the Branch Manager and the Operations Manager "Chickens", you do not have the kahunas to face the public about the disgusting behavior of your staff. You are a disgrace to the industry that is customer focused.
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