VP
Vaughan P
Active since Jul 2011
14
Reviews
0
Industries
Reviews
14 reviews2 months ago
Emails disappearing into thin air, missed deadlines, major embarrassment and income compromised.
I really hate having to do this but I am not winning with support and I know this is the only way to really get my message across. From Friday most of the mails I sent never arrived at their destinations, I did not receive any undeliverable notifications. I have not changed any settings and it has been (mostly) working without issue prior. This has caused major embarrassment with missed deadlines due to links not received, as well as invoices not being delivered to my clients and therefore compromising the livelihood of myself and my employee and causing damage to cash flow. Support is basically dysfunctional with generic copy and paste style responses - I have been emailing them all day with screenshots of the error messages on Cpanel email deliverability and other communication but apparently NONE OF IT GOT TO THEM which is the grand irony here. I am beyond irritated and am just going to use Gmail directly going forward. What is the point of having a domain to conduct business as a professional company when it DOESN'T WORK PROPERLY? I also see that the DNS points to some other server that has nothing to do with Afrihost? Why did I pay the co.za renewal and who is in control of my domain? My entire configuration is a mess. I used to champion Afrihost as the best provider in SA but I have been sorely let down. Please fix this urgently!
0 replies
5 months ago
Takealot is awesome
Fantastic service as always. My order was delivered ahead of schedule at the best price available online! #BlackFriday
0 replies
5 months ago
Takealot is still the best!
Ordered two items over the past week. Arrived earlier than expected, always great service. I have been purchasing from them for years and to date I have only had great experiences! #BlackFriday
0 replies
6 months ago
Clicks Mall@55 Pharmacy - Extremely helpful
I would like to thank Charlotte Masageng at the Mall@55 pharmacy for outstanding service and for going out of her way to help me with my script. Fantastic service! Please give her a raise and a promotion!
0 replies
16 months ago
Back-charge for overdraft facility fees due to Capitec System error.
Hi Capitec Business. I hate having to write negative reviews but I feel that this one is necessary. I just received an email stating there were "Technical issues" with deducting my monthly overdraft facility fee of R69 per month from March to December and that we will be back-charged. While the offer to only charge for the months that the facility was used is commendable, the charges should be waived because your clients should not be penalised for your system error. If I "go into the negative" it is usually for a very small amount and it is topped up almost immediately so I actually don't need it. Now I am going to be essentially ********** because I used it as a very quick buffer and not due to lack of funds. If I had known this was going to happen I would not have used it. Furthermore, the extremely high annual fee came as an unpleasant surprise a few months ago because I did not know of such. It's obviously in the 'fineprint' and I do not remember this being disclosed to me by the telemarketer who was very enthusiastic to sign me up for it. I actually queried the charge as I thought it was *****. Please be advised I am strongly considering cancelling the overdraft facility and may even contemplate moving my account elsewhere. Over the years I have always praised and defended Capitec's excellent service, however things have definitely been slipping particularly in the business account side. I have also heard a few stories from independent sources of questionable things happening with Capitec Business. Please do not telephonically contact me. Use email only.
112 replies
17 months ago
Abdul at Fego King Shaka International airport is the man!
Abdul at Fego Caffe King Shaka International deserves a medal and a promotion! Stellar service received. I forgot a personal item at the table and he ran to the boarding gate to return it. Very impressed.
0 replies
19 months ago
MTN do not honour cancellation requests.
I see that MTN does not respond or acknowledge complains on here but I'll add my little story to the void. In August 2023 I attempted to cancel a 5G month-to-month contract at the Fourways Mall store by physically handing the router back to the consultant and signing the necessary cancellation document. Fast forward to now and I am still receiving invoices and have just had a negative credit score impact due to supposedly being in arrears even though it is a month to month contract and I paid up to and including the notice period of cancellation. Multiple emails with supporting documentation and phone calls to customer "service" are futile. At a loss as to what to do.
0 replies
29 months ago
Excellent service from Stephen
Top service and after-sales client care from Stephen! If you need wheels just go to him directly and he will go out of his way to organise!
0 replies
34 months ago
Data thievery and mining for the purposes of spam and **** operations.
Do not touch this app or service. Shortly after attempting to register, your number is shared with smappers with *****ulent links shared via SMS. Some of the span even comes from the same number as is used in the registration process. Disgusting.
106 replies
34 months ago
Banking profile locked once again after one incorrect login.
Good day Capitec Business / Mercantile. Once again I am locked out of my internet banking profile after one unsuccessful login attempt. This is a completely archaic system which needs usernames and unreliable sms OTP's. If someone types in their user number incorrectly and enters the wrong password it locks out that profile. Please can we s**** these usernames / numbers and replace with biometrics as is the case with the personal banking ASAP? I really don't feel like doing this dance every month or whenever someone makes a typing error with a user profile number (Can we please at least replace this with an email address??) It is a complete waste of time and energy to go through the entire process of multiple phone calls, sending certificates, ID and DocuSign etc. Please use the previous correspondence and phone call recordings to authenticate and have this matter resolved before CoB today! I also emailed on Tue, 13 Jun, 13:37 and have yet to receive a response so unfortunately I have no choice but to post on here to get results. Please let us know when the app will be updated with biometrics as is the case with the personal banking side. Please sort this out urgently otherwise I will have to move to a business bank that is more up to date with technology and does not hold us ransom to an outdated and flawed login system. I Iterate: I DO NOT WANT ANY PHONE CALLS! I will not answer them, I just need my profile UNLOCKED before 5pm today. Also, an acknowledgement of my email from 6 days ago would be appreciated. If not resolved before COB I will have no choice but to terminate the account after opening another with a more established business bank with current technologies.
0 replies
Review Distribution
5 Star
7 (50%)
4 Star
0 (0%)
3 Star
1 (7.142857142857143%)
2 Star
3 (21.428571428571427%)
1 Star
3 (21.428571428571427%)