BP
BEVERLY P
Active since Jun 2022
18
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18 reviews1 month ago
24 hour delay in release of withdrawal because I had already two withdrawals on the same date it is my money why wait 24 hours for it my goodness
I won three times money in a row in one day which was on 2 April 2036. They just refused to release my third winning because I need to wait 24 hours for them to release my third withdrawal my goodness It is my money why curbing me to put a hold on my withdrawals my goodness I paid my money to win that amount now I need to wait for it 24 hours I selected an instant EFT option when I made the withdrawal now they delay the release of the funds and come with their policies and rules It is my money I want it and I need it now not later not after 24 hours my goodness
15 replies
2 months ago
The return department of Takealot is ****ed up now they doubt my integrity that is the lady straw
Reference: MRRN-XMJ85-YR49 Return Before: 23-03-2026 Hi BEVERLY, Please return the following product(s) to our Richmond Park Pickup Point by Monday, 23 March 2026 Square Ceramic Dinner Set - White - 16 Pieces 1 x Square Ceramic Dinner Set - White - 16 Pieces Return Reason: Product delivered in a poor or damaged condition Return Sub Reason: Product damaged but delivery box undamaged Preferred Outcome: Replace this item What's Next Step 1 Step 2 Step 3 Package Items Safely Drop Off at Pickup Point by 23-03-2026 Await Assessment Outcome Please do not mark the original product packaging, and include all parts and accessories (e.g. TV remote, laptop charger, cables, etc.). Missing items will delay the processing of your return or may result in your return being cancelled. Directions to Pickup Point Scan QR Code Scan this QR code at the Pickup Point when returning your items. QR Code: MRRN-XMJ85-YR49 ALTERNATIVELY, USE THIS UNIQUE PIN MRRN-XMJ85-YR49 Pickup Point & Business Hours Richmond Park Pickup Point 1a Hansen Close Richmond Park Cape Town 7441 Business Hours (Next 7 Days) Monday 16 Mar: 08h00 - 18h00 Tuesday 17 Mar: 08h00 - 18h00 Wednesday 18 Mar: 08h00 - 18h00 Thursday 19 Mar: 08h00 - 18h00 Friday 13 Mar: 08h00 - 18h00 Saturday 14 Mar: 08h00 - 15h00 Sunday 15 Mar: 08h00 - 13h00 Track Return Reschedule Return Cancel Return Regards, The Takealot Team This is an e mail which I received now from Takealot. I can scream because I don’t have the items. I’ve been in communication with them since I received the items just before the end of December 2025. The crockery was broken two plates the took 3 weeks to collect the return They took three weeks to send it back again and the second time one of the bowls was broken chipped on tje edge on top It took again three weeks for them to collect the bowl and when they received the bowl they asked for the rest of the set which I booked immediately for a return which took them again three weeks to collect I’ve been following up with them to send the set back up till today they are still trying to trace who collected the return and now they demand that I need to deiiver the items on 23 March 2026 which I must get where it is not with me. I’m furious because they doubt my integrity ammo mad to moan over returns of crockery with them all the time and I have it with me who does that my goodness. Move been asking them to refund me because I cannot get the crockery back theyre still trying to locate where is the crockery my goodness I’ve been communicating with them all the time tje crockery was collected on 18 February 2026 and a week later someone else came to Collect the crockery and I sent them an e mail too Now my integrity is at a stake I’m sorry I’m asking them to just refund me with the crockery der money for me to be able to go buy me another set. It is nearly three months later after I purchased the items from them my goodness They’ve been asking me a lot of questions why they need to go read my e mails that is all why do I need to repeat myself my goodness Their returns departments is ****ed up wiich they need to fix now they doubt my integrity my goodness
0 replies
3 months ago
Very bad customer service - they refuse to assist with a statement with regards to the arrear amoont
You don't often get email from beverlypaulson123@gmail.com. Learn why this is important Good morning Could you kindly assist me urgently with regards to the abovementioned please. I want to ask my employer to assist me with arrear amount, but they want to see the proof of document first please. Your urgent assistance is highly appreciated. Kind regards Beverly Paulson Groete ---------- Forwarded message --------- From: Ranthako, Lerato L <Lerato.Ranthako@standardbank.co.za> Date: Wed, 04 Feb 2026 at 08:48 Subject: Response to Request for Statement To: BEVERLY PAULSON <beverlypaulson123@gmail.com> Good day Mrs Paulson, I trust that you are well. Please accept my sincere apologies for the delayed response to your request. Kindly be advised that the Debt Restructure Department is not mandated to assist with the issuing of vehicle and finance statements. Please note that your account has been handed over to G2GP Ismail and Dahya Attorneys. An attempt was made to contact you this morning; however, we were unfortunately unable to reach you. Good morning Lerato Thank you for the feedback much appreciated . I also tried to get hold of you just after you’ve tried to call me, I actually never received any statement with regards to the vehicle since day one from Standard Bank. I’m not going to deal with attorneys at ail, in the first place the processes was not followed properly by the agent of Standard Bank and through his lies I was handed over to that attorney and I’m not going to deal with an attorney nor at all. The overall customer service of Standard Bank is extremely pathetic. What and why wouldn’t you provide me with a statement my goodness. Kind regards This the response since I sent e mails from 1 February to Standard Bank - everyone whom I sent an e mail referred to to this one that one with e mail addresses and this is first and last response I got. It is very sad and disgusting since my reason is to get a statement with regards to the arrear amount which I want to settle . I’m waiting for them to try again to take the vehicle through t their agents who are lazy to their work properly and handed me over to an attorney. I spoke to this Lerato lady before their agent got in contact with me who didn’t do this work the way he was supposed to do it and instead handed me over to N Attorney. There is nothing wrong requesting a statement with regards to the arrears amount just read the response from Lerato as if I’m something which the cat brought inside from outside no respect rude unprofessional. I was not rude I still explain my reason for my request It is very sad that certain people thinks that they’re entitled and authorised to just address people the way they want to especially when it comes to debt issues arrears issues. You don’t know my story my journey to treat me as if I’m a nothing. I’m waiting for Standard Bank to try to take the vehicle from me. I’ll carry on make payments the way I’m currently doing. I’ll say it again nobody knows my journey my history my story
73 replies
6 months ago
Standard Bank’s staff who are lazy to do their admin and to complete a task with a client will rather prefer not to contact the client instead contact an attorney to make circumstances worse for the client with lies.
From: BEVERLY PAULSON <beverlypaulson123@gmail.com> Sent: Tuesday, October 21, 2025 10:48:34 AM To: Mackenzie, Octavian O <Octavian.Mackenzie@standardbank.co.za>; Parker, Tasneem T <Tasneem.Parker@standardbank.co.za>; Ismail & Dahya Johannesburg <legal@idalaw.co.za>; Ismail & Dahya Cape Town <law@idalaw.co.za>; Ismail & Dahya Attorneys <collections@idalaw.co.za>; complaint.resolutioncentre@standardbank.co.za <complaint.resolutioncentre@standardbank.co.za>; Ami Dudley <amigirlie@gmail.com> Subject: Letter from an Attorney - B Paulson 6711140198082 Caution: This is an external email and may be malicious. Please take care when clicking links or opening attachments. Good morning everyone Reference Nr 0003397988001 Kindly find the attached documents for your attention. Firstly I would like to express my dissatisfaction with your staff whom you use in your Callcentres as well the people whom you use as collectors. I thought this chapter is behind me to my surprise to receive this letter yesterday. Mr T Brits got in contact with me on 27 August 2025. I had to make an urgent payment of R8000 to prevent any further action against me and from there to be able to make a payment arrangement. I had to pay that amount before 03 September 2025. My daughter assisted me with that amount and it has been paid before 03 September 2025. Mr T Brits contact number 0824678448 never got back to me. I sent him a WhatsApp message on 3 September with my bank account details to proceed with the debit order payments. His response was that he will assist as soon as he has internet he never got back to me. I went to my bank which is Capitec to make arrangements for a stop order payment of R5000 to go off every month which started on 26 September 2025. I never got any communication from anyone up till now, the surprise of a letter from an attorney. Could you please liaise with Mr Brits to find out why I’m handed over to an attorney please, because I’m not going to deal with the attorney at all. I didn’t run away or said that I will not pay the vehicle. The simple reason I skipped payments was that I didn’t work I was unemployed since March last year and only got a proper decent job July 2025. When I contact your Callcentre and they called me I asked them to spread my payment term to a longer term they refused to assist because according to them I’m already on the maximum payment term. Could you kindly liaise with Mr Brits and the attorneys I’m going to take this matter further on all social media networks, because when your finances is good you are special to the bank but when things are not well financially they refuse to assist. Please liaise with your stafff who does the collections and who contact the offices of the attorneys please to sort out this mess. I’m extremely disappointed nobody from the bank contacted me nobody I just got this letter. I’m not going to deal with an attorney because I already started to make payments and I’m not running away. Mr Brits didnt do his part to assist me not at all and I don’t know who proceed with an attorney but that person will have to sort it out please with immediate effect, I will take this matter to all social media platforms. Kindly find the attached documents and communication for your attention. I will never do business with Standard Bank never ever again. This was the communication between myself and Mr Brits on 3 September 2025, he never came back to me. Ek sal terug kom na u toe. Baie dankie wanneer u kan ek waardeer het net gedink om solank daardie inligting vir u aan te stuur Sal so maak sodra Internet aan is. Baie dankie Mnr Kindly find the attached documents for your attention. On 29 August I made an arrangement with a Callcentre representative of Standard Bank I had to pay R2500 just to prevent the account to proceed to collections. The Sunday after 29 August I made the payment. Not long after that I received the WhatsApp from Mr Brits he needed to collect the vehicle. He indicated that I need to make a payment of R8000 to prevent any further issues. He was supposed to send me documents which I had to complete to request a lower installment amount. I told him I can afford R5000 per month no need for a lower amount. He never got back to me. On 3 September I sent him proof of my bank details to debit my bank account with R5000 per month. He just rep**** he doesn’t have internet he will sort it out when he has internet. Up till today no word from him. I went to my bank to as to assist me with a stop order for the amount of R5000 to go off every month from 26 September and every month on the 26th. Now a letter from an attorney what a surprise. If you don’t sort Mr Brits out and this attorneys I will take this matter to social media on all social media platforms. Kind regards From: Ismail Teladia <teladia@idalaw.co.za> Date: Fri, 24 Oct 2025 at 11:25 Subject: RE: Letter from an Attorney - Beverly Paulson 6711140198082 To: BEVERLY PAULSON <beverlypaulson123@gmail.com> Good day Mrs Paulson The email below refers. Kindly take note we have escalated the matter to our client (Standard Bank), we confirm we have received instruction as at 14h00 on this even day to pend legal action, as we have informed them of your full story and payments of R8000, for now we confirm they are looking into your matter and no legal action will continue. Should our offices receive further feedback or require certain information from you, we will in turn inform your and keep you upto date. We trust the above is well. Regards, Ismail Teladia – Associate Attorney _____________________________________ Tel: +27 (0) 10 035 0915 (ext 3005)| Email: teladia@idalaw.co.za From: BEVERLY PAULSON <beverlypaulson123@gmail.com> Sent: Tuesday, 21 October 2025 15:52 To: Ismail Teladia <teladia@idalaw.co.za>; Ami Dudley <amigirlie@gmail.com> Subject: Re: Letter from an Attorney - Beverly Paulson 6711140198082 Caution: This is an external email and may be malicious. Please take care when clicking links or opening attachments. Good Day He is working for Standard Bank you can call him on the number which I provided or you can contact Standard Bank, he is working for them. He is not doing his work and admin properly but he is good in rattling vulnerable human beings instructed by Standard Bank after I had conversations with the callcentre staff of Standard Bank. They do not make notes and communicate with their colleagues as a result Mr Brits got involved unnecessary where he did the same my goodness and now a surprise letter from your office too. This is the last straw I’m not going to leave it like that unless you’re not going to sort this mess out as a result my name is in red all over. I will take this matter further on all social media platforms if this is not going to be sorted out. Watch this space. People think it is their right and privilege just to do to others as they pleases. I’m going to take this matter further on all social media platforms if the person or people who decided to hand me over to an attorney without any communication. That is not the way we do things I’m very sorry. Kind regards Beverly Paulson From: Mxolisi Tshabalala [mxolisi.tshabalala@standardbank.co.za] Sent: 2025/10/22, 12:24 To: beverlypaulson123@gmail.com Subject: RE: COMPLAINT- REFERENCE 57225561 (MRS BEVERLY PAULSON) Dear Mrs Paulson Thank you for bringing your concerns to our attention. We acknowledge receipt of the complaint. We take all complaints seriously and are committed to resolving the matter promptly. We have logged your complaint with reference number 57225561 and due date of 27 October 2025. Our team is currently investigating the matter, and we will be in touch with you soon to provide an update. Please be assured that we are working diligently to address your concerns. If you have any additional information or would like to discuss the matter further, please do not hesitate to contact us. Thank you for your patience and cooperation. Kind regards SB-Logo-Medium-copy Mxolisi Tshabalala Complaint Resolution Centre Personal and Private Banking South Africa Tel: +27 (0) 860 101 101 / www.standardbank.co Mon, 27 Oct 2025 at 15:54, Mxolisi Tshabalala <mxolisi.tshabalala@standardbank.co.za> wrote: Good day Mrs Paulson I hope this email finds you well. We thank you for your patience whilst we were attending to your complaint with reference: 57225561. Please note we have feedback on the complaint. We have attempted to contact you on mobile number to discuss same however we are unable to reach you. Kindly confirm your contact number the convenient time we can call you. I trust you find the above in order. Kind Regards SB-Logo-Medium-copy Mxolisi Tshabalala Complaint Resolution Centre Personal and Private Banking South Africa Tel: +27 (0) 860 101 101 / www I am actually very disappointed in Standard Bank after I spoke Mxolisi today from Standard Bank, because I was not given a fair chance to give my side with regards to the lies instead their investigation was only done with their staff member Me T Smith who told them a lot of lies. Since day one he got in contact with me I saved his nr on my cellphone as a result I can see if he calls me. He only called me on 27 August and that same evening I called him back and on 29 August I called him again and he was so rude and abrupt with me on the phone which I mentioned to my daughter. On 3 September I sent him a WhatsApp message with my bank details to go ahead to arrange for the debit order. He just told he will assist when he has internet and he never got back to me or for that matter with my daughter. I decided to go to my bank to arrange for a stop order of R5000 per month effective from 26 September which went off from my bank account and every month on the 26th of each month. Just to receive a letter from an attorney Standard Bank handed me over to an attorney but nobody as in nobody contacted me at all. Standard Bank told me that their staff member Mr T Smith told them that he called me on several occasions but couldn’t get hold of me and he sent me documents which I had to complete. He never called me the last date he called me was on 27 August and never again. He never sent me any documents and conveniently he just hand me over to an attorney. If he tried to get hold of me why didn’t he sent me a WhatsApp message or asked my daughter. Nothing at all. It is rather sad that Standard Bank employ people who can lie like that and get away, because I would’ve been without a car today if I didn’t sent that e mail to Standard Bank and the attorneys to express my concerns with regards to the service I received from Mr T Smith and when my daughter asked him what n 21 October why the letter from the attorney he sent as very abrupt with her. He is lazy to complete his administration processes and conclude his tasks and the easiest way is to damage innocent and vulnerable individuals future and actually he has nothing for the client just to earn his paycheque every month. I’m disappointed in Standard Bank because they should’ve had us on a conference call to hear my version too. Why would I ignore his calls he is part of my contacts and I reached out to him he just never got back to me but he has the odesity to lie and say he tried to get hold of me and sent me documents to complete which he never did my goodness. The following messages my daughter sent him and look at his replies to her: Good morning Mr Brits Sure, I'll take your call whenever you able to call me 09:35 • Forwarded Morning I checked and the account is no longer with me.you need to call the bank. Sorry 09:35 So, I don't understand how it ended up at the lawyers now ... I believed this was resolved according to how you explained to me 19:36 < 23 Ami Crystal-Ann Dud... UY.JO My mom reports that she has made a stop order for the debit order of R5000 per month for the past 2 months As it was never processed and sorted as it was supposed to... Who is at fault here? I still haven't received an email from you regarding the matter.. May I ask for your full name and surname please Mr Brits? I'd like to do a property regarding the matter.. May I ask for your full name and surname please Mr Brits? I'd like to do a proper enquiry into who is behind with their admin .. because this now has grave implications and consequences... I believed this matter is resolved 09:35 • Forwarded You can contact the bank they have my full details. I am very upset because people don’t care about the future of others. The bank told me today that the attorneys will not proceed with legal action but it is pending which is an unnecessary matter on my name and if Me T Smith could just be honest when Standard Bank contacted him to do their so called investigation. It is a concern that people like Mr T Smith get away with lies and destroying peoples lives and future is really disturbing and the bank believed him the way Mxolisi revealed to what Mr Smith told them. They should’ve asked him to proof how he sent me the documents because he never sent me any documents. When I spoke to him on 29 August he told me that I can apply to reduce my installment and I told him I don’t want to do that because I can afford R5000 per month. He never called me or spoke to me on WhatsApp or contacted my daughter never. I’m so sick and tired of the way people can just do as they pleases but if I didn’t send that message mail to Standard Bank I would’ve been without a car and owed the bank and attorneys too.
70 replies
7 months ago
No feedback no investigation at all they suggest that I pay the debt amount off or they deduct it it when I submit a claim that is what their callcentre staff told me
Still waiting n feedback from Avbob Instead they arrange for a debit order Good afternoon Kindly advise what is the below message about please, because I’m still waiting on the outcome of my complaint. If I’m not happy with the outcome of my complaint I will not proceed with any business with your company. Kindly advise please. AVBOB Policy AL3305531X6 paid to 202510. We have updated your banking details. Selection date 26th monthly. For any enquiries call 0861282621. No claim will beacknowledged if premiums are not paid to date. Kind regards This communication was done on 8 October 2025 Good evening I didn’t get any feedback from you as yet with regards to my complaint. You cannot proceed with the debit order, I first need feedback with regards to my complaint before I make any decisions whether I will still do business with your company or not. I will be very upset if you just go ahead with the debit order deduction from my bank account. I first need feedback with regards to my complaint to be able to make a decision. Your urgent feedback is highly appreciated. Kind regards Beverly Paulson Kind regards This communication was done on 21 October 2025 and still no feedback. On 15 October Debra Marais of Avbob called me when she couldn’t get hold of me she left a message with my daughter. I called her back and she called me just to hear from me what is my concern and just to tell me they will listen to the calls and get back to me. She never got back to me, I called her today to tell her that I’m calling with regards to the debit order which can’t go off from my bank account because I first need feedback from them with regards to my complaint. She called me back today to tell me they listened to the telephone conversations and the staff didnt inform me about the debt on the policy they only told me about the reinstatement amount. She told me I can pay the debt off on the policy or they will deduct the amount from any claims on the policy. I told her or the waive that amount or they give my money back because it is ********* to keep certain information from the client because they want to reach their targets and incentives to lie to me since I’ve been calling them all the time and every time I asked them what is the process to reinstate the policy and how much do I need to pay as well. Brenda Marais told me she’ll speak to her manager and get back to me no feedback as yet. I’m trying to call her back now but I can’t get through to that number which is 012 3031496. My conclusion is that nobody did nothing about my complaint because what Debra suggested to me now is exactly what their callcentre staff told me. I want my money back I don’t want to have anything to do with Avbob.
0 replies
7 months ago
Offloading truck which parked behind parked vehicles, on the space which the vehicles must use to reverse from the parking bay. The truck didn’t park in the off-loading zone
The company truck parked behind parked vehicles Good afternoon Janita Kindly be informed that your truck parked behind parked vehicles in Worcester in the parking area where Boxer Store and Footgear is located in Worcester. When I got out of the shop I noticed the truck parked behind me but tried to get out of the parking bay because right next to me is an another vehicle parked and the truck is behind me. I struggled in and out to prevent me to scratch my vehicle, unfortunately I scratched it badly at the bottom part near to the tyre because I didn’t notice the metal bar which is a problem at the bottom of the truck which I didn’t see. When I eventually scratch the car the driver came out with the assistant. I asked the driver why are they parking behind parked vehicles because I struggled to get out of the parking bay and tried not to damage my vehicle but unfortunately it happend. I asked the driver the details of the manager he pointed out the contact details at the back of the truck. He didn’t apologise nothing just told me they’re offloading. I told him but you were not supposed to park behind parked vehicles. Kindly find the attached pictures for your attention. Could you kindly contact me at +27795919308. Kind regards Good day Beverly I received your email,photos and Facebook message, thank you. I suggest that you report/claim from your insurance. Our truck was parked as you mentioned and you reversed into our parked truck. If we receive a claim from your insurance then I will forward it to our insurance so that the legal departments can handle the claim. Good evening Janita Thank you for the feedback much appreciated. I don’t have an insurance at the moment. Your company’s truck parked where they were not supposed to park, it was not parked in a loading zone. It was parked parallel behind myself and other vehicles. I didn’t reverse into the truck on purpose. I tried my best to get out of my parking bay and thought I was safe but didn’t realise that there was another metal bar at the bottom of the truck which I didn’t notice. They parked behind parked vehicles and sat in the truck instead of checking when vehicles want to come out of their parking bays to assist while they parked in a space where they were not supposed to park. Kind regards Good morning Juanita I’m just following up if there is any feedback please. Thank you in advance and enjoy your day further. Kind regards Beverly Paulson Good day Beverley Trust you are well. Winelands Pork is not liable for the accident you made. Good morning Janita Thank you for the feedback much appreciated. I made the accident because your truck was parked behind parked vehicles. They didn’t park in an offloading bay that is why I had the accident and scratched my vehicle. I will take this matter further, no problem at all. Kind regards Beverly Paulson
350 replies
7 months ago
********* ASSISTANCE BY PROVIDING THE CLIENT WITH FALSE INFORMATION - JUST TO SURPRISE THE CUSTOMER WITH ANOTHER OUTSTANDING AMOUNT WHICH THEY NEVER TOLD THE CLIENT
Good day. Thank you for your email. Please kindly be advised the policy AL3305531X6 has been reinstated as per your request. However please note according to our records, the policy AL3305531X6 has an accumulation of an outstanding Premium Debt balance of R 1,978.75 unsuccessful deductions via your preferred payment method. Please note the policy is currently paid to October 2025. All outstanding amounts can be settled via a telephonic debit order arrangement, your nearest AVBOB branch or a payment at ABSA Bank using the following banking details: ABSA - Acc Holder: AVBOB, Branch code: 632005, Acc no: 4058732233. Policy no is the Ref.AL3305531X6 Four our cash paying policyholders and/or those that are in arrears, payments can now be made at all PEP, Pick ‘n Pay, Shoprite, U-Save, Boxer and Checkers stores nationwide. Present your Pay@number 1174570330553106 to the cashier to ensure we can allocate the premium to the correct policy. We have also taken the liberty of creating a secure online platform through which payments can be made. Please click on the provided link https://payat.io/qr/11745 Your Pay@ Account number will be your policy number. Email proof of payment to: cash@avbob.co.za.It is important to indicate what the payment is in reference to so that it may be allocated accordingly on the policy. Please note that no claim will be acknowledged should the policy not be paid up to date. Premium Debt balance can either be paid or deducted from any cash claim lodged against the policy. Should you decide to pay the debt amount, kindly contact us 24 hours after payment and inform us to allocate the money for premium debt. Kindly note the Premium Debt does not prohibit any death claims on the policy. It is a facility we offer to our clients - subject to terms and conditions - that allow for outstanding premiums to be allocated as debt that can be settled at your earliest convenience. Any premium allocation of this nature renders the policy up to date for that respective month. It is important to note we can only allocate 6 such premiums under Premium Debt. If you have any further questions, please contact our Call Centre at 0861 28 26 21 and keep your policy number at hand when you call. Kindly register a profile on https://selfservice.avbob.co.za/connect/home by clicking on the Tab "View my AVBOB policy" and then click on the Tab "REGISTER to view my AVBOB policy online" and follow the screen instructions. We will attend to your email during the following office hours: Monday to Friday: 07h00 to 19h00 Saturday: 08h00 to 14h00 Kind Regards Katlego Mohlodi AVBOB Tel: 0861 28 26 21 Email: info@avbob.co.za [www.avbob.co.za]www.avbob.co.za [www.avbob.mobi]www.avbob.mobi http://www.avbob.co.za/static/disclaimer Good afternoon Could someone kindly assist me urgently please. I’m extremely frustrated and upset. I took my last money which I had to pay the “outstanding amount “ which I was told for the past month by your Callcentre staff. Just to find out that I still have an outstanding amount which is exactly the same which I paid on Saturday 27 September 2025. I have called your Callcentre how many times to see what I can do with regards to the policies which lapsed and decided eventually to sacrifice that money this month to be able to reinstate the one policy which is not that much. All the time I was told that the amount is R1978’.75 which is due and payable to be able to have the policy reinstated. I feel that it is dishonesty on a high level to do that to lie to me to tell me all the time that I only owe R1978’75 which I owe and which I must pay to be able to reinstate the policy and when I sacrificed that amount to pay it and I received the below e mail. I’m extremely disturbed because who can just cough up amounts like these any time. I made a huge sacrifice this month just to have peace of mind that my family is sorted out if anything is happening. It is disturbing to know that your Callcentre agents will go that far to lie to me and after I made the payment the exact amount which I paid is still due. Could you kindly reimburse me with the amount of R1980 please urgently, because I’m extremely disappointed and upset. I thought I’m sorted out, here I receive the below surprise. I just feel it is ********* and disgusting. Kindly pay me the amount of R1980 back urgently . I’ll sort my family out somewhere else. Your urgent assistance in this regard is highly appreciated. If you’re not going to assist me with the reimbur*****t I will take this matter to all social media platforms. Nobody told me that the amount I owe is R1978’75 x 2. If they told me that I would’ve never made that payment and requested that the policy must be reinstated for the simple reason that I cannot afford it. I’ve been unemployed since March 2024 and got a job now July 2025 and that is why I thought to call your office to see what I can do with regards to this policy where the amount is at least not that much to reinstate it not knowing that it is actually double the amount. Your urgent assistance in this regard is highly appreciated. Kind regards Good morning Could you kindly provide me with urgent feedback please. I want that payment back or you remove the additional debt amount of R1978,75 which was not discussed or brought under my attention since I called your offices on several occasions with regards to the policies which lapsed and the amounts which is due and payable by me before you can assist with a reinstatement. Your urgent assistance in this regard is highly appreciated. It is disgusting and dishonesty on a high level and ********* on a high level as well to tell a client that the amount is R1978.75 which the client must pay after I paid the amount after a thorough thought and making myself short for the month and in terms of my household needs just to find out that there is an additional outstanding amount of R1978.75. Who can afford surprises like that. If you told me in the first place that the amount is R1987.75 x2 I would’ve never requested a reinstatement as well as paid that money because for the simple reason that I just cannot afford it. I made myself short to pay that amount just to have peace of mind with regards to my family. I was UNEMPLOYED SINCE MARCH 2024 AND ONLY GOT A JOB NOW JULY 2025 WHERE I CAN AT LEAST SORT OUT MY LIFE IN TERMS OF MY FINANCIAL COMMITMENTS. I’M A SINGLE LADY NO HUSBAND NO BOYFRIEND NO PARTNER AS A RESULT IF THERE IS NO INCOME THERE IS NO MONEY TO PROVIDE AND TO PAY BILLS. I NEARLY LOST MY CAR BECAUSE OF THE FACT THAT I WAS UNEMPLOYED FOR SUCH A LONG TIME. THERE WAS NO BENEFITS AT THE COMPANY WHERE I’VE BEEN RETRENCHED UNEXPECTEDLY THEY REFUSED TO GIVE ME A THREE MONTH SALARY TOO. I NEVER ASKED OR PLANNED TO BE UNEMPLOYED BUT YOU STILL COME AND LIE TO ME WHEN I TRIED TO SORY OUT MY FINANCIAL COMMITMENTS IT IS DISGUSTING AND UNPROFESSIONAL AND ********* TO PROVIDE A CLIENT WITH THE INCORRECT INFORMATION BECAUSE I CALLED YOUR OFFICE ON SEVERAL OCCASIONS WITH REGARDS TO THE TWO POLICIES WHICH LAPSED AND THE REINSTATEMENT OF IT AS WELL IN TERMS OF THE AMOUNTS WHICH IS DUE AND PAYABLE BY ME BEFORE YOU WILL REINSTATE THE POLICY. I DECIDED TO REQUEST A REINSTATEMENT OF THE POLICY WHERE THE AMOUNT IS NOT THAT MUCH AFTER A HUGE SACRIFICE JUST TO LEARN TO KNOW THAT THERE IS STILL AN AMOUNT OF R1978.75 OUTSTANDING. I’M HIGHLY UPSET I WANT THAT MONEY BACK OR YOU WAIVE YOUR DEBT AMOUNT OF R1978.75 WHICH I WAS NOT IMFORMED ABOUT AND TOLD. YOU DO RECORD YOUR CALLS PLEASE GO LISTEN TO THE CALLS AND WHAT WAS SAID. I STILL CALLED YOUR OFFICE ON 27 SEPTEMBER 2025 JUST TO MAKE 100% SURE ABOUT THE AMOUNT WHICH I NEED TO PAY THERE WAS NEVER ANYTHING ABOUT THE FACT THAT TJE OUTSTANDING AMOUNT WHICH IS DUE IS R1978.75 x 2 NEVER AND THAT IS DISGUSTING ON A VERY HIGH LEVEL AND JUST CONVENIENTLY SENT ME THE BELOW E MAIL WITH A SURPRISE OF ANOTHER R1978.75 WHO DOES THAT TO INNOCENT AND VULNERABLE PEOPLE WHO ARE TRYING TO MAKE A LIVING TO SORT THEIR LIVES OUT. PLEASE REIMBURSE ME WITH THAT AMOUNT OR REMOVE THE DEBT AMOUNT WHICH YOU ADDED AFTER I PAID WHAT I WAS TOLD. I WILL TAKE THIS MATTER FURTHER TO ALL SOCIAL MEDIA PLATFORMS IF YOU ARE NOT GOING TO ASSIST ME. YOUR URGENT ASSISTANCE IN THIS REGARD IS HIGLY APPRECIATED. Kind regards Good day. Thank you for your email. Kindly note the Premium Debt does not prohibit any death claims on the policy. It is a facility we offer to our clients - subject to terms and conditions - that allow for outstanding premiums to be allocated as debt that can be settled at your earliest convenience. Any premium allocation of this nature renders the policy up to date for that respective month. It is important to note we can only allocate 6 such premiums under Premium Debt. Any unsettled amounts from the aforementioned debt will be deducted from a death claim or Cashback where applicable. If you have any further questions, please contact our Call Centre at 0861 28 26 21 and keep your policy number at hand when you call. Kindly register a profile on https://selfservice.avbob.co.za/connect/home by clicking on the Tab "View my AVBOB policy" and then click on the Tab "REGISTER to view my AVBOB policy online" and follow the screen instructions. We will attend to your email during the following office hours: Monday to Friday: 07h00 to 19h00 Saturday: 08h00 to 14h00 Kind Regards Jabulani Shongwe AVBOB Good morning My query and your explanation is two different things. Your Callcentre agents **** to me to tell me that I only owe R1978.75 which I need to pay to be able to reinstate the policy and when I did that payment I got the surprise that I still owe you the same amount as a result I requested that you reimburse me with that money. I’m not interested to do business with you at all because it is ********* to lie to the client because an amount of R1978.75 doesn’t fall from the air. I sacrificed to pay it meaning that I’ll be at peace with my family if anything happens to them keeping in mind that I only need to pay R1978.75 to reinstate that policy which I was told since I called you on several occasions to determine what is the amount I must pay. If you’re not going to assist me with my reimbur*****t of that amount I wi take this matter further on all social media platforms because how can you lie to the client with regards to monies which the client must pay since the client asked you on several occasions. It is ********* and disgusting to say the least. Nobody told me that there is debt on the policy I was told that there is an arrear amount on the policy which I need to pay first before I can reinstate the policy. Your urgent assistance with regards to my request is highly appreciated. If I was told that I needed to pay R1978.25 x 2 I would’ve never never requested to reinstate the policy. You are supposed to act in the best interest of the client and not lie and provide tje client with false information that is ********* and disgusting on a very high level. My query got nothing to do with the below explanation because that is not my concern. Kind regards
280 replies
12 months ago
Debt review company refuse to transfer my profile to get the red flag to be removed from my name
I am asking this company to transfer my profile to another company so that that company can remove the red flag from my name. They refuse according them I need to pay them an amount to f R4500 before they will transfer my profile to the other company. The other company made a mistake to add a red flag on my name and they will remove the red flag free of charge. Mediate Life SA refuse to assist me with the transfer of my profile because I must pay them the R4500 first in full. I asked to f I can pay it off and for them to transfer my profile to the other company. They refuse they first want the full amount of R4500 to be paid in full. In the meantime my life and future is on hold with regards to the red flag which needs to be removed from my name. That is what these debt review companies does. You think you will be able to sort your life out unfortunately it is more trouble and issues than anything else. I gen a person are in trouble and vulnerable we tend to make hasty decisions and when you realise you can sort your life out this is the attitude and feedback you get. Not that these companies are not aware what the implication is of a red flag on your name. I’m just warning the public we think we’re getting help it is not help it is actually putting a person more in trouble than anything. Nobody wants to assist me because of the red flag because I can sort out my finances and life and future without being under debt review but now this company refuse to transfer my profile to get the red flag removed from my name. I knew that this will happen if I’ll contact them and ask them to transfer my profile to the other company.
0 replies
17 months ago
Very bad customer service from Nina Zembe
I’m not happy with the customer service from Nina Zembe especially the arrangements around the courtesy vehicle. We are not allowed to communicate with the car rental company but only through Santam. She just booked the vehicle for two weeks before the two weeks expired, I contact the panel beaters to ask them more or less they think the vehicle will be ready for collection, that was during the last week of November because the last extension of the courtesy vehicle was until 2 December 2024. When I spoke to the panel beaters company they suggest to play safe ask for extension until 6 December which I did. Nina came back with a screenshot from the panel beaters the extension is granted until 4 December 2024. Just after I received the e mail from Nina the panel beater sent me an e mail and message to inform e the delivery of my vehicle will be on 6 December 2024. I had to send Nina again an e mail to request extension again until 6 December 2024 which she eventually did. On 2 December 2024 the car rental company called me to remind me that the car is only booked until 2 December 2024, but I asked Nina on 26 or 27 November 2024 to extend the courtesy vehicle until 6 December 2024 which she never did. I informed the car rental company and I was actually shocked that the extension has not been done as yet. I sent Nina again an e mail to ask her to extend the courtesy vehicle and informed her the car rental called me on 2 December because they wanted to collect the vehicle from me. On 5 December I sent Nina an e mail the early evening to inform her that the courtesy vehicle is dropped off at the panel beaters and that the company will be available until 10 the morning on 6 December 2024 due to their year end function. The car rental company called me this morning on 9 December 2024 to collect the car which was due for collection on 6 December 2024 already. Nina never informed the car rental company about the fact that the courtesy vehicle is ready for collection.
73 replies
18 months ago
Die yo the bad experience I had at Cape Gate Game I will rather take the money and go buy other camping chairs at another store.
The store manager called me on Sunday 24 November 2024 explained a lot about the supplier’s concerns which make sense but they shouldn’t buy goods from a supplier if they know the product is not good quality and I feel that they need to have staff at all their departments to educate the client. Nobody was there when I purchased the camping chairs to educate me that the frame is not under guarantee but only the stitching because I would’ve never purchased the camping chairs. The store manager suggested that I can bring all the chairs back, which I will do on Saturday on 30 November and I decided to rather take the money and buy me camping chairs from another store. I’m very dissatisfied with the overall support which I got from the two managers at the store on Saturday 23 November 2024. When I told the outdoor manager that nobody was at the outdoor department when I made the purchase, because I feel it is important that their staff should educate the client about the quality and guarantee of the products which didn’t happen in my case. I personally feel that the cashiers is also be educated in that regard to educate the clients. When I told the manager that there was nobody within that department to assist me when I purchased the chairs he just told me it is an open department and it is no need for staff to be there all the time. When I told him what must I do with a broken chair he told me I can throw it away or keep it or do with it whatever I want to. His entire approach and attitude is disgusting and I told him I will take this matter to social media he told me it is fine he respect my decision. I felt that he should first liaise with the store manager which he didn’t do instead telling me all retail stores had rules which is bad because you buy something and if something is wrong you expect assistance in terms of change the product or give the money back not you can throw it away or keep it or do whatever you want to with it. I have a sour taste in my mouth due to the overal customer service from the two managers whom I approached at the store on 23 November 2024 and that is why I will take the chairs back and rather take the money and go purchase camping chairs at another retail store.
73 replies
Review Distribution
5 Star
5 (27.77777777777778%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
13 (72.22222222222223%)