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Nomonde X
Active since Jul 2022
10
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Reviews
10 reviews3 months ago
Dear Nando’s Customer Care Team, I am writing to raise a complaint regarding an incident that occurred today at Nando’s Protea Glen at approximately 19:30. While the general staff were polite and helpful, I had an unpleasant experience with a staff memb
Dear Nando’s Customer Care Team, I am writing to raise a complaint regarding an incident that occurred today at Nando’s Protea Glen at approximately 19:30. While the general staff were polite and helpful, I had an unpleasant experience with a staff member named Kediboni, who served me my food. She placed my order on the counter abruptly without cutlery, and the order was incomplete. I had to return to the counter, and fortunately, the cashier assisted me. Additionally, when I went back twice to collect my drink that was missing from my order, Kediboni as per name tag gave me unpleasant looks, which made me feel uncomfortable as a customer. Her attitude was unprofessional and did not reflect the level of service I expect from Nando’s. I would appreciate it if this matter could be addressed, as I believe customer service and respectful interaction are important to maintaining Nando’s standards.
224 replies
3 months ago
I would like to thank Muhammed Dabhelia for handling my complaint and ensuring that it was escalated to Adminplus
I would like to thank Muhammed Dabhelia for handling my complaint and ensuring that it was escalated to Adminplus. I appreciate the confirmation that my policy has been successfully reinstated and that the March 2025 premium will be refunded within the stated timeframe. I also acknowledge the involvement of Siviwe Mzele (Senior Adminplus) in resolving the matter. While the issue took some time and required follow-ups, I am satisfied that it was eventually investigated and resolved. Thank you for addressing my concern and for the commitment shown to improving customer service.
56 replies
3 months ago
omplaint Against Insurer for Failure to Reinstatement
I wish to lodge a formal complaint regarding the refusal to reinstate insurance for my iPhone 16 Pro, which I believe is unfair and procedurally unreasonable. Background My insurance cover was affected due to a payment that was disputed with my bank. I submitted a reinstatement request in March last year. I received no response at the time. Upon following up this year, I was advised that my original email had been missed. I was then informed that reinstatement is not possible solely because the request dates back to March last year. Reason for Complaint The refusal is based entirely on time lapse, despite confirmation that the delay was caused by the insurer’s failure to respond to my initial request. I acted timeously and should not be prejudiced due to an administrative oversight that was outside of my control. I believe this outcome is unfair, contrary to principles of reasonable treatment of customers, and does not take into account the factual timeline.
0 replies
3 months ago
Subject: Excellent Assistance from Sheldon Moodley – King Price I would like to share my appreciation for Sheldon Moodley at King Price
Subject: Excellent Assistance from Sheldon Moodley – King Price I would like to share my appreciation for Sheldon Moodley at King Price. He assisted me in decreasing my debit order and access fee, which made a huge difference for my budget. He also advised me to call every six months for a review, ensuring my payments remain manageable. Before speaking with him, I was paying a lot and had considered leaving the insurance company. Other insurers were offering lower debit orders and access fees, but thanks to Sheldon’s support and guidance, I now feel confident staying with King Price. His professionalism, patience, and helpful advice make him a standout representative, and I truly value his assistance. Thank you, Sheldon!
53 replies
8 months ago
Grievance Regarding Service at Hyundai The Glen – Visit on 1 August 2025
I would like to formally raise a grievance regarding the poor service I received at Hyundai The Glen on 1 August 2025, specifically from a staff member commonly referred to as “Mama Winnie.” I arrived at the dealership at 08:00 and was only assisted around 14:00. I eventually left the premises at 16:00 with a young child who was cold and hungry due to the prolonged wait. What’s more concerning is that I only received communication around 10:00 — after I had already left — informing me that my service and maintenance plan had been terminated. Despite there being no shuttle service available, I made my own way back to the dealership. Upon arrival, I was told to personally contact the service provider, and during the call with Liquid Capital, Mama Winnie repeatedly interrupted and handed me documents with codes and numbers to relay. This made an already stressful situation even more difficult. I was only properly assisted once I requested to speak to the Service Manager. This is not my first negative experience with her — during a previous visit, I also left without my vehicle being serviced. She even made a point of reminding me about our previous interaction. In my experience, she demonstrates a lack of professionalism and customer care, which is especially disappointing given her front-facing role. As a loyal Hyundai customer, I find this level of service unacceptable and disappointing. I strongly recommend that appropriate customer service training be considered to avoid similar experiences in the future.
0 replies
30 months ago
EXCEPTIONAL SERVICE FROM SHOVA/ HOLLARD/ EDGARS PHONE CLAIM HALALA DIPUO SEKWELE HALALA EMPLOYEE OF THE DECADE
Dear Reviewer, I am writing this message to express my gratitude to SHOVA insurance, facilitated through Edgars Hollard. It brings me great pleasure to commend Nikitta for her exceptional service as the administrator who promptly and empathetically assisted me. I would also like to acknowledge Dipuo Sekwele for efficiently logging my case and ensuring its successful resolution. I reached out to the Shova claims email, and they were more than willing to assist me via email communication. I submitted my claim on a Monday, and to my astonishment, it was processed on the same day. By Tuesday, I had my phone back in my hands. This swift and efficient timeline was of utmost importance to me, as I urgently needed the phone to deal with a challenging situation. Thank you once again for the exceptional service and support.
131 replies
42 months ago
BAD SERVICE
I have submitted all my documents for refund for my windscreen, they are not responding why does a refund process have to be this bad
4752 replies
45 months ago
We signed contracts for Fasset Bursary one year later the funds are still not paid out
I applied for an external Bursary exactly one year ago around April , we were accepted by the fund but we have not received payout I went on to follow-up with Fasset who are the Bursary Scheme holders and they advised that UJ ADMINISTRATORS have not sent them an invoice yet . I have been in consent communication with I MEYER the administrator liable for the fund but she never responds (imeyer@uj.ac.za) please help us get our funding
132 replies
45 months ago
THEY BREAK EVERYTHING IN YOUR CAR THAN TAKE PICTURES
CARTRACK IS USELESS THEY STILL COMING TO FIX THE WINDOW THEY TEMPERED WITH I HATE THIS COMPANY COME REMOVE YOU ****TY TRACKER
0 replies
46 months ago
BAD SERVICE FROM CAR TRACK
Good day Your tracker company gave me the worst experience ever , Ndumiso called me to sell me your service I accepted because of the benefits She went on to get me a technician to install the device which is where all my problems started Tebogo Mahlape LT16 is the one that installed the device and tempered with my door panel Now the window is out of the tracks, and I am unable to close my window furthermore I am unable to travel with the car because the window is living the contents of my car exposed, what is the purpose of the tracker if my window will be left like this They have both showed me incompetence’s with regards to problem solving. I have been in constant communication with Ndumiso and the call centre to try and get this matter sorted out Ndumiso has started ignoring my call and emails inclusive of WhatsApp messages which was the mode of communication used To get me as a customer I regret giving you guys’ business because now I am left with an unoperational window and cannot commute to work using my car I called immediately while your consultant was in my area 3 days later, I am unable to get help To think i was going to refer my daughter I’m verry angry and disappointed, I would not want to escalate this to my lawyers I have all communication saved and will forward at your request After sending a junior to do armature work they than sent Senior Johan Pretorius who told us that our window has been broken including the one on the left to my surprise my Window was fully functional before they came and tempered with my car I need my window sorted effective immediately
668 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
7 (70%)